Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Lavender Villa (Grosvenor Villas)

stars
stars 02 September 2025
My nan is in Lavender Villa. I don't get to visit too often due to living far away. Whenever I do, staff are extremely welcoming and friendly, always offer a drink and cake. They always have a smile. The building is always spotless and staff are always available to help with anything. Always lovely to visit.
Review from Elizabeth L (Granddaughter of Resident/Service User)
stars
stars 02 September 2025
It is always a pleasure to visit Lavender Villa - the staff are amazing! They are always polite and obviously care a lot for the job they do. Keep up the good work!!!
Review from Gail D (Daughter of Resident/Service User)
stars
stars 23 June 2025
Lavender Villa is a warm, friendly, and caring care home. Staff are so welcoming, helpful and professional. They are brilliant! It really feels like 'home from home'. We know that mum is kept safe and well. She is always looked after and taken care of. Thank you so much!
Review from M W (Son of Resident/Service User)
stars
stars 23 June 2025
We are so pleased to say that my wife is doing so well here at Lavender Villa. The staff are so helpful and caring and go above and beyond.
Review from A W (Husband of Resident/Service User)
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stars 27 May 2024
My wife suffers from psychosis, hearing tormenting voices. At Lavender Villa, the staff are caring, warm and kind. At a previous home, my wife was saying no to meal choices and food was left to go cold. She lost so much weight she ended up in hospital. At Lavender, she is offered alternative snacks if says no to meals. At Lavender Villa, she feels safe and it is a lot better visiting her.
Review from T W (Husband of Resident/Service User)
stars
stars 20 May 2021
I can not thank the staff in Lavender Villa enough for all the staff, for all their hard work during the covid crisis. To all staff who slept here, I hope management will reward staff for their efforts.
Review from Jane B (Daughter of Resident/Service User)