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Lavender Villa (Grosvenor Villas)

Grosvenor Villas, Lightfoot Street, Hoole, Chester, Cheshire CH2 3AD
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Lavender Villa (Grosvenor Villas), Chester
Lavender Villa (Grosvenor Villas), Chester
Lavender Villa (Grosvenor Villas), Chester

Lavender Villa is a residential home for people with functional mental health needs. Part of the Grosvenor Villas, the home is one of four bungalow-style villas offering various services.

Lavender Villa can support up to 40 people and has its own communal areas and individual landscaped garden.

Care Provided by Lavender Villa (Grosvenor Villas)

Primary Care Categories

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Lavender Villa (Grosvenor Villas) to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicola Townley(Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)

Lavender Villa (Grosvenor Villas) Reviews (9)

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9.1

Lavender Villa (Grosvenor Villas) has a Review Score of 9.1 (9.094) out of 10, based on 7 reviews in the last 2 years. Over all time Lavender Villa (Grosvenor Villas) has 9 reviews.

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Showing 9 reviews matching selected criteria
Review from C K (Brother of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

Very well run unit staff very good and helpful.

Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)
Thank you for the positive review, we thank you for your ongoing support with your loved one.

Lavender villa

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Review from Karen S (Daughter of Resident) published on 31 December 2025 Submitted via Postal Card
Overall Experience
Mum has settled into Lavender Villa really well. The staff are attentive and made her feel very welcome. They have looked after Mum really well and nothing is too much trouble.

As a family, we all feel relieved as we know that Mum is in a place of safety and is happy.

Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)

It's reassuring to hear your Mum is safe and happy in our care. Thank you for the positive review, Lavender villa.

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Review from C F (Mother of Resident) published on 7 October 2025 Submitted via Postal Card
Overall Experience

I come to see my daughter every 2 weeks with my sister. Every time we come we are met with outstanding staff. The staff are lovely! Always so helpful, friendly and always smiling! The Villa is always spotless and they arrange lots of activities/visits.

Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)

Thank you from our entire team for putting in the extra time to write this positive review. We are very happy you look forward to visiting your Daughter and the staff are helpful and friendly.

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Review from Gail D (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card
Overall Experience
It is always a pleasure to visit Lavender Villa - the staff are amazing! They are always polite and obviously care a lot for the job they do.

Keep up the good work!!!

Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)

Thank you very much for your reply, this is really positive. It is wonderful to read the staff are doing amazing work.

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Review from Elizabeth L (Granddaughter of Resident) published on 2 September 2025 Submitted via Postal Card
Overall Experience
My nan is in Lavender Villa. I don't get to visit too often due to living far away.
Whenever I do, staff are extremely welcoming and friendly, always offer a drink and cake. They always have a smile.
The building is always spotless and staff are always available to help with anything.

Always lovely to visit.

Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)

Thank you for your positive feedback. It is wonderful to hear the staff do a great job, we hope you continue to have lovely visits with your Nan.

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Review from A W (Husband of Resident) published on 23 June 2025 Submitted via Postal Card
Overall Experience

We are so pleased to say that my wife is doing so well here at Lavender Villa. The staff are so helpful and caring and go above and beyond.

Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)
We are truly grateful for your kindness and support.

Thank you for the positive feedback.

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Review from M W (Son of Resident) published on 23 June 2025 Submitted via Postal Card
Overall Experience

Lavender Villa is a warm, friendly, and caring care home. Staff are so welcoming, helpful and professional. They are brilliant! It really feels like 'home from home'. We know that mum is kept safe and well. She is always looked after and taken care of. Thank you so much!

Reply from Nicola Townley, Villa Manager at Lavender Villa (Grosvenor Villas)

Thank you very much for your kind words, it is a pleasure to have you and your family come and visit. The team really appreciates the positive feedback.

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Review from T W (Husband of Resident) published on 27 May 2024 Submitted via Postal Card
Overall Experience

My wife suffers from psychosis, hearing tormenting voices. At Lavender Villa, the staff are caring, warm and kind. At a previous home, my wife was saying no to meal choices and food was left to go cold. She lost so much weight she ended up in hospital. At Lavender, she is offered alternative snacks if says no to meals. At Lavender Villa, she feels safe and it is a lot better visiting her.

Reply from Diane Evans, Grosvenor Villas, Lavender Home Manager at Lavender Villa (Grosvenor Villas)

Thank you for taking the time to write your review and for the positive comments about our caring, warm and kind care staff. Our residents are our priority and our staff take pride in ensuring that they all receive the best possible care. Mealtimes form an important part of the care we provide and we are pleased that our caring approach has had a positive impact and that your wife feels safe.

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Review from Jane B (Daughter of Resident) published on 20 May 2021 Submitted via Postal Card
Overall Experience

I can not thank the staff in Lavender Villa enough for all the staff, for all their hard work during the covid crisis. To all staff who slept here, I hope management will reward staff for their efforts.

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Treated with Dignity
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 November 2021
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (1)

Nicola Townley
Nicola TownleyJob Title:Villa Manager

Nicola is the Villa Manager at Lavender Villa (Grosvenor Villas) and overlooks hospitality, catering, and other operations within the home.

Frequently Asked Questions about Lavender Villa (Grosvenor Villas)

What types of Care is Lavender Villa (Grosvenor Villas) registered for?

Dementia, Mental Health Condition, Physical Disability, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lavender Villa (Grosvenor Villas) have?

There are 40 Single Rooms.

What are the Facilities & Services at Lavender Villa (Grosvenor Villas)?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Lavender Villa (Grosvenor Villas) to the centre of Chester?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavender Villa (Grosvenor Villas) to verify any information. View our terms and conditions. Lavender Villa (Grosvenor Villas) has an Enhanced Service -more info.