Lavender Villa (Grosvenor Villas)

Grosvenor Villas, Lightfoot Street, Hoole, Chester CH2 3AD
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8.8 6 Reviews
  • Lavender Villa (Grosvenor Villas), Chester
Lavender Villa is a residential home for people with functional mental health needs. Part of the Grosvenor Villas, the home is one of four bungalow-style villas offering various services.

Lavender Villa can support up to 40 people and has its own communal areas and individual landscaped garden.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650

Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.

These prices are only a guideline, please contact Lavender Villa (Grosvenor Villas) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nicola Townley (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (40)

Lavender Villa (Grosvenor Villas) Reviews (6)

8.8

Lavender Villa (Grosvenor Villas) has a Review Score of 8.8 (8.792) out of 10, based on 5 reviews in the last 2 years.
Over all time Lavender Villa (Grosvenor Villas) has 6 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lavender Villa (Grosvenor Villas)
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Total of 6, showing 1-6
Review from Elizabeth L (Granddaughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is in Lavender Villa. I don't get to visit too often due to living far away.
Whenever I do, staff are extremely welcoming and friendly, always offer a drink and cake. They always have a smile.
The building is always spotless and staff are always available to help with anything.
Always lovely
to visit.
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Review from Gail D (Daughter of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to visit Lavender Villa - the staff are amazing! They are always polite and obviously care a lot for the job they do.
Keep up the good work!!!
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Review from M W (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lavender Villa is a warm, friendly, and caring care home. Staff are so welcoming, helpful and professional. They are brilliant! It really feels like 'home from home'. We know that mum is kept safe and well. She is always looked after and taken care of. Thank you so much!
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Review from A W (Husband of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are so pleased to say that my wife is doing so well here at Lavender Villa. The staff are so helpful and caring and go above and beyond.
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Review from T W (Husband of Resident) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife suffers from psychosis, hearing tormenting voices. At Lavender Villa, the staff are caring, warm and kind. At a previous home, my wife was saying no to meal choices and food was left to go cold. She lost so much weight she ended up in hospital. At Lavender, she is offered alternative snacks
if says no to meals. At Lavender Villa, she feels safe and it is a lot better visiting her.
Reply from Diane Evans, Grosvenor Villas, Lavender Home Manager at Lavender Villa (Grosvenor Villas)

Thank you for taking the time to write your review and for the positive comments about our caring, warm and kind care staff. Our residents are our priority and our staff take pride in ensuring that they all receive the best possible care. Mealtimes form an important part of the care we provide and we are pleased that our caring approach has had a positive impact and that your wife feels safe.

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Review from Jane B (Daughter of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not thank the staff in Lavender Villa enough for all the staff, for all their hard work during the covid crisis. To all staff who slept here, I hope management will reward staff for their efforts.
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Current Review Score: 8.8 (8.792)

Overview of Review Score

The Review Score of 8.8 (8.792) out of 10 for Lavender Villa (Grosvenor Villas) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Lavender Villa (Grosvenor Villas) is calculated as follows: ( (41 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.125 Points relating to the number of positive Reviews for Lavender Villa (Grosvenor Villas) is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Nov 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Nicola Townley

Job Title: Villa Manager

Nicola is the Villa Manager at Lavender Villa (Grosvenor Villas) and overlooks hospitality, catering, and other operations within the home.

Frequently Asked Questions about Lavender Villa (Grosvenor Villas)

What types of Care is Lavender Villa (Grosvenor Villas) registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lavender Villa (Grosvenor Villas) have?

There are 40 Single Rooms.

What are the Facilities & Services at Lavender Villa (Grosvenor Villas)?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavender Villa (Grosvenor Villas) to the centre of Chester?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavender Villa (Grosvenor Villas) to verify any information. View our terms and conditions. Lavender Villa (Grosvenor Villas) has an Enhanced Service - more info.