Submit a Review for Rose Villa (Grosvenor Villas)
Grosvenor Villas, Lightfoot Street, Hoole, Chester, CH2 3AD
View full details of Rose Villa (Grosvenor Villas)Latest Reviews for Rose Villa (Grosvenor Villas)
30 April 2026
I find the staff attentive to my dads needs. They are wonderful staff. They put entertainment on for the residents. The food is of acceptable standard. They get my dad out most days to be in the common area.
23 April 2026
Wonderful care, could not ask for better. All staff caring, gentle, knowledgeable, and kind. All rooms clean and food very good. My husband is happy, contented and very well cared for, and I could not wish for better.
23 April 2026
The care and dignity afforded to my wife has been exceptional. All the staff have been lovely and nothing has been too much trouble for them.
22 April 2026
My dad has been in Rose Villa since 2021. All the carers and nurses are really lovely with him. They look after Dad very well with lots of genuine affection. All his needs are met and as a family we feel blessed we chose Grosvenor Villas to be his home. The staff also look after us as it can be a
really difficult time when your parent has to go into care permanently. They are always there with a listening and comforting ear when we need it. xxx
08 April 2026
When my Grandad first moved into the villas two years ago, he always seemed happy and well looked after. His hair was always brushed and he was dressed in clean clothes. This is very important to me because my Grandad was always a proud and well groomed man.
The staff were (and are still!)
friendly and his meals always looked appetising. There is a great selection of entertainment available for residents. As his condition has deteriorated, they have adapted to meet his needs, for example by providing a soft diet.
On two occasions when Grandad was very unwell, staff were attentive and ensured that further medical help was sought in a timely manner.
One area for improvement would be the smell in my Grandad's room. I find the smell of urine a sensitive and emotional subject, as it can be difficult for me to see him in such a vulnerable stage of life.
07 April 2026
My Dad is looked after well. He has an appropriate diet for his ability to swallow, he's dressed, washed and given his medication in a friendly manner. Entry into the building could be easier for visitors, while still maintaining a high level of security.
27 March 2026
I cannot speak highly enough of the exceptional care that Rose Villa has provided to my parents. The compassion, dignity, and kindness shown to my mother during her battle with dementia were truly remarkable. In her final days, the team went above and beyond to ensure she was comfortable, peaceful,
and surrounded by warmth-something we will always be deeply grateful for.
Following her passing, the continued support for our family has meant so much, and knowing that my father is now in their care brings us real comfort. After his stroke, he became bed-bound, and the staff have shown unwavering patience, respect, and attentiveness to his needs. Nothing is ever too much trouble, and they treat him with genuine care and humanity.
The entire team creates a safe, supportive, and loving environment-not just for residents, but for their families too. I would wholeheartedly recommend this care home to anyone looking for truly outstanding care.
20 March 2026
Beware serious neglect!!!
My father developed a urine infection while in this nursing home that was not picked up or treated, allowing it to progress into sepsis.
My dad relied heavily on nurses and carers to meet his basic needs as he couldn't speak, walk and to had to be fed as he couldn't do
anything for himself.
We were called and told dad had a temperature of 39.7 and an ambulance had been called.
When we arrived 30 mins later, staff hadn't even given my dad a paracetamol to bring his temperature down.
We were handed the paracetamol to give to dad 5 minutes after we arrived.
There wasn't a nurse in the building with him either despite calling it a nursing home!!
Carers emptying his urine bag wasn't trained to spot cloudy or foul smelling urine and there was a clear language barrier with carers too.
A complete failure in basic nursing care.
I WOULD NEVER PLACE A LOVED ONE IN THIS NURSING HOME EVER AGAIN!!
Daughter of Richard.
14 November 2025
I would like to echo everything in my brother's review. Our mum was in Rose Villa for nine months and we had full confidence in how she was being looked after from the very start. We thought the level of care couldn't be improved, and yet somehow, in mum's final days, it seemed to go up a gear. The
staff went out of their way to ensure not only mum's comfort but ours too. We spent many hours at Rose Villa during mum's last few days and the staff were always there, keeping a discreet but watchful eye on mum and us, and they were there to support in any way we needed. We also met the night staff for the first time and were greeted with exactly the same friendliness and empathy that we were accustomed to.
The staff at Rose Villa do not just care, they love, and this shines through. We have been back a couple of times since mum passed away and it genuinely felt like visiting family; and that just sums up Rose Villa.
24 October 2025
A preliminary visit to Rose Villa (after visiting other homes), left us with a very good feeling, after which, we decided that our mum would be well cared for there, following her discharge from hospital at the beginning of this year. With each visit, this feeling was confirmed; every member of
staff who we encountered, was pleasant and welcoming, and it soon became clear that the work they do there is so much more than just a "job", and with courtesy, respect, love and affection shining through in everything they did, mum's dignity was always assured. Staff who had been most regularly involved in mum's care, came to say their goodbyes to her, at the end of their shift, when, very recently, the end was so near, and that meant so very much to us. They are diamonds, each and every one of them. Treasure them and look after them. We would not hesitate, for a second, to recommend Rose Villa to anyone.
28 May 2025
Our relative only spent a few weeks in Rose Villa for end of life care, but the care and attention they received, and the care the staff showed to our family during a very difficult time was excellent. Staff were caring and compassionate, and the home was well maintained and well managed. Thank you
to everyone for making a very difficult time just a little bit easier, we will always be grateful.
17 October 2024
My mum was a resident in Rose Villa from Sept 2023 until she sadly passed away in July this year. The care my mum received in this time was exceptional, mum was always clean and well cared for, and the staff all took time to get to know Mum and understand her needs. There was always a lot of
organised entertainment which everyone enjoyed. I would not hesitate in recommending Rose Villa they truly are a hardworking, caring team, well led by the manager.
28 August 2024
My mother has just celebrated her 105th birthday and has been a resident since July 2023. She is very happy and the family are all pleased with the care and attention she receives. She is always telling us how lovely all the staff are and how she enjoys her meals. I do not think the care and
attention can be faulted in any way. This means that the family have peace of mind knowing that she is so well looked after.
05 June 2024
My aunt is a very old lady with dementia and she is always treated with the utmost respect from the very professional staff. She is always very clean and she has the option to have her hair done every week. A brilliant service which is very well-led.
06 October 2023
We chose this home for convenience for my mum to visit my dad, as he was admitted in August. He was in Rose Villa. He had a lovely room overlooking the car park, so he could check on people coming in etc.
The care from everyone in this villa is second to none. We as a family spent many hours with
Dad and were never made to feel as if we were in the way ever. The villa is constantly being kept clean, Dad was never left dirty or messy. Lovely lounge, unfortunately Dad wasn't well enough to use it, except once when they laid out a table for my mum and dad to celebrate their 61st wedding anniversary together.
The staff are so caring and went above and beyond in Dad's final days. So glad we found this place. If you want a caring home for your loved one, then look no further.
05 July 2022
My mum moved to Rose Villa in early January 2022 from the hospital. The staff had put all her pictures up in her room and made it lovely for her. All the staff are absolutely amazing with Mum and all the family. Mum is so happy and loves the staff. Nothing is any trouble to them, her every need is
taken care of. The whole family are happy with the home and the care Mum receives.
16 February 2022
My mum was diagnosed with early-onset Alzheimers and had been at Grosvenor Villas for over 10 years. Her care was exemplary, the staff were loving and caring. Until Covid, my dad visited Mum every day and they treated him like family. My mum died a week ago and the staff were incredibly supportive
and sensitive throughout the last couple of weeks of life. They left us to look after her and sit with her but were always on hand to help if we needed it. Although all of the staff were excellent, I would like to mention two staff members in particular. They really knew Mum and were clearly very fond of her. I cannot put into words how grateful I am to the staff at Rose Villa for enabling Mum to live her last years in comfort and dignity.
16 February 2022
My mum recently passed away in Rose Villa having been a resident for over 11 years. Many of the same staff were with her throughout this time and they have become like family. They provided such tender, loving care, not only for Mum but also for Dad and the rest of the family. Mum's welfare and
comfort were always their priority. The standard of care was excellent but importantly, it was the manner in which the care was provided that has marked the team out as exceptional. Words just don't seem enough to express our sincere gratitude for all they have done.
29 December 2021
The biggest thank you in the world would still not be enough for us to give to all the wonderful staff at Rose Villa. You are all a credit to your profession. The welcome you gave our dad and the kind and thoughtful way you all took such good care of him was so reassuring to us and Dad. Nothing was
ever too much trouble, you all gave Dad and our family such comfort in the short time he stayed with you. Please never stop what you are all doing because you do it so well.
09 December 2021
Our dad sadly was only at Rose Villa for a very short time but the care, respect and dignity he was given was outstanding. All the staff worked as a team, were very smart in personal appearance and very warm and friendly towards Dad and his family and very approachable.
Latest Reviews for Rose Villa (Grosvenor Villas)
30 April 2026
I find the staff attentive to my dads needs. They are wonderful staff. They put entertainment on for the residents. The food is of acceptable standard. They get my dad out most days to be in the common area.
23 April 2026
Wonderful care, could not ask for better. All staff caring, gentle, knowledgeable, and kind. All rooms clean and food very good. My husband is happy, contented and very well cared for, and I could not wish for better.
23 April 2026
The care and dignity afforded to my wife has been exceptional. All the staff have been lovely and nothing has been too much trouble for them.
22 April 2026
My dad has been in Rose Villa since 2021. All the carers and nurses are really lovely with him. They look after Dad very well with lots of genuine affection. All his needs are met and as a family we feel blessed we chose Grosvenor Villas to be his home. The staff also look after us as it can be a
really difficult time when your parent has to go into care permanently. They are always there with a listening and comforting ear when we need it. xxx
08 April 2026
When my Grandad first moved into the villas two years ago, he always seemed happy and well looked after. His hair was always brushed and he was dressed in clean clothes. This is very important to me because my Grandad was always a proud and well groomed man.
The staff were (and are still!)
friendly and his meals always looked appetising. There is a great selection of entertainment available for residents. As his condition has deteriorated, they have adapted to meet his needs, for example by providing a soft diet.
On two occasions when Grandad was very unwell, staff were attentive and ensured that further medical help was sought in a timely manner.
One area for improvement would be the smell in my Grandad's room. I find the smell of urine a sensitive and emotional subject, as it can be difficult for me to see him in such a vulnerable stage of life.
07 April 2026
My Dad is looked after well. He has an appropriate diet for his ability to swallow, he's dressed, washed and given his medication in a friendly manner. Entry into the building could be easier for visitors, while still maintaining a high level of security.
27 March 2026
I cannot speak highly enough of the exceptional care that Rose Villa has provided to my parents. The compassion, dignity, and kindness shown to my mother during her battle with dementia were truly remarkable. In her final days, the team went above and beyond to ensure she was comfortable, peaceful,
and surrounded by warmth-something we will always be deeply grateful for.
Following her passing, the continued support for our family has meant so much, and knowing that my father is now in their care brings us real comfort. After his stroke, he became bed-bound, and the staff have shown unwavering patience, respect, and attentiveness to his needs. Nothing is ever too much trouble, and they treat him with genuine care and humanity.
The entire team creates a safe, supportive, and loving environment-not just for residents, but for their families too. I would wholeheartedly recommend this care home to anyone looking for truly outstanding care.
20 March 2026
Beware serious neglect!!!
My father developed a urine infection while in this nursing home that was not picked up or treated, allowing it to progress into sepsis.
My dad relied heavily on nurses and carers to meet his basic needs as he couldn't speak, walk and to had to be fed as he couldn't do
anything for himself.
We were called and told dad had a temperature of 39.7 and an ambulance had been called.
When we arrived 30 mins later, staff hadn't even given my dad a paracetamol to bring his temperature down.
We were handed the paracetamol to give to dad 5 minutes after we arrived.
There wasn't a nurse in the building with him either despite calling it a nursing home!!
Carers emptying his urine bag wasn't trained to spot cloudy or foul smelling urine and there was a clear language barrier with carers too.
A complete failure in basic nursing care.
I WOULD NEVER PLACE A LOVED ONE IN THIS NURSING HOME EVER AGAIN!!
Daughter of Richard.
14 November 2025
I would like to echo everything in my brother's review. Our mum was in Rose Villa for nine months and we had full confidence in how she was being looked after from the very start. We thought the level of care couldn't be improved, and yet somehow, in mum's final days, it seemed to go up a gear. The
staff went out of their way to ensure not only mum's comfort but ours too. We spent many hours at Rose Villa during mum's last few days and the staff were always there, keeping a discreet but watchful eye on mum and us, and they were there to support in any way we needed. We also met the night staff for the first time and were greeted with exactly the same friendliness and empathy that we were accustomed to.
The staff at Rose Villa do not just care, they love, and this shines through. We have been back a couple of times since mum passed away and it genuinely felt like visiting family; and that just sums up Rose Villa.
24 October 2025
A preliminary visit to Rose Villa (after visiting other homes), left us with a very good feeling, after which, we decided that our mum would be well cared for there, following her discharge from hospital at the beginning of this year. With each visit, this feeling was confirmed; every member of
staff who we encountered, was pleasant and welcoming, and it soon became clear that the work they do there is so much more than just a "job", and with courtesy, respect, love and affection shining through in everything they did, mum's dignity was always assured. Staff who had been most regularly involved in mum's care, came to say their goodbyes to her, at the end of their shift, when, very recently, the end was so near, and that meant so very much to us. They are diamonds, each and every one of them. Treasure them and look after them. We would not hesitate, for a second, to recommend Rose Villa to anyone.
28 May 2025
Our relative only spent a few weeks in Rose Villa for end of life care, but the care and attention they received, and the care the staff showed to our family during a very difficult time was excellent. Staff were caring and compassionate, and the home was well maintained and well managed. Thank you
to everyone for making a very difficult time just a little bit easier, we will always be grateful.
17 October 2024
My mum was a resident in Rose Villa from Sept 2023 until she sadly passed away in July this year. The care my mum received in this time was exceptional, mum was always clean and well cared for, and the staff all took time to get to know Mum and understand her needs. There was always a lot of
organised entertainment which everyone enjoyed. I would not hesitate in recommending Rose Villa they truly are a hardworking, caring team, well led by the manager.
28 August 2024
My mother has just celebrated her 105th birthday and has been a resident since July 2023. She is very happy and the family are all pleased with the care and attention she receives. She is always telling us how lovely all the staff are and how she enjoys her meals. I do not think the care and
attention can be faulted in any way. This means that the family have peace of mind knowing that she is so well looked after.
05 June 2024
My aunt is a very old lady with dementia and she is always treated with the utmost respect from the very professional staff. She is always very clean and she has the option to have her hair done every week. A brilliant service which is very well-led.
06 October 2023
We chose this home for convenience for my mum to visit my dad, as he was admitted in August. He was in Rose Villa. He had a lovely room overlooking the car park, so he could check on people coming in etc.
The care from everyone in this villa is second to none. We as a family spent many hours with
Dad and were never made to feel as if we were in the way ever. The villa is constantly being kept clean, Dad was never left dirty or messy. Lovely lounge, unfortunately Dad wasn't well enough to use it, except once when they laid out a table for my mum and dad to celebrate their 61st wedding anniversary together.
The staff are so caring and went above and beyond in Dad's final days. So glad we found this place. If you want a caring home for your loved one, then look no further.
05 July 2022
My mum moved to Rose Villa in early January 2022 from the hospital. The staff had put all her pictures up in her room and made it lovely for her. All the staff are absolutely amazing with Mum and all the family. Mum is so happy and loves the staff. Nothing is any trouble to them, her every need is
taken care of. The whole family are happy with the home and the care Mum receives.
16 February 2022
My mum was diagnosed with early-onset Alzheimers and had been at Grosvenor Villas for over 10 years. Her care was exemplary, the staff were loving and caring. Until Covid, my dad visited Mum every day and they treated him like family. My mum died a week ago and the staff were incredibly supportive
and sensitive throughout the last couple of weeks of life. They left us to look after her and sit with her but were always on hand to help if we needed it. Although all of the staff were excellent, I would like to mention two staff members in particular. They really knew Mum and were clearly very fond of her. I cannot put into words how grateful I am to the staff at Rose Villa for enabling Mum to live her last years in comfort and dignity.
16 February 2022
My mum recently passed away in Rose Villa having been a resident for over 11 years. Many of the same staff were with her throughout this time and they have become like family. They provided such tender, loving care, not only for Mum but also for Dad and the rest of the family. Mum's welfare and
comfort were always their priority. The standard of care was excellent but importantly, it was the manner in which the care was provided that has marked the team out as exceptional. Words just don't seem enough to express our sincere gratitude for all they have done.
29 December 2021
The biggest thank you in the world would still not be enough for us to give to all the wonderful staff at Rose Villa. You are all a credit to your profession. The welcome you gave our dad and the kind and thoughtful way you all took such good care of him was so reassuring to us and Dad. Nothing was
ever too much trouble, you all gave Dad and our family such comfort in the short time he stayed with you. Please never stop what you are all doing because you do it so well.
09 December 2021
Our dad sadly was only at Rose Villa for a very short time but the care, respect and dignity he was given was outstanding. All the staff worked as a team, were very smart in personal appearance and very warm and friendly towards Dad and his family and very approachable.