Rose Villa (Grosvenor Villas)

We are so grateful for the care + attention my mother received during her time in Rose Villa. She always remarked how lovely everyone was and we cannot find fault with anything. While she had no appetite she enjoyed the meals and towards the end she looked forward to her ice cream in the afternoon.

My elderly mother (107) was in the home for about 3 years, and in all that time was cared for in an excellent manner. All the staff were caring, kind, and helpful to us whenever required. In my mum's words "they are all lovely here, and look after me well". Many thanks to all at Rose Villa for looking after Mum so well.

All the staff at Rose Villa care for the residents with kindness, patience and a sense of humour which is so important! You all do a very difficult and demanding job and I really appreciate the kindness and support given to my Aunty and to me.

The surroundings are lovely.

Unfortunately I couldn't be there but I hear my mum had a fab time with a scaley safari event involving snakes and a tarantula. I can't wait to see the photos. Having been unable to visit since last week I have phoned a couple of times and as always I am given a very informative account of my mother's day. I will be visiting my mum this weekend, they are having a karaoke session and Mum loves to sing. As always I also look forward to enjoying the wonderful atmosphere created by the dedicated and pleasant staff.

My husband was only in Rose Villa for a week before taking ill and being taken to hospital, where he remained until his death on April the 5th. My family and I were extremely pleased with the care that he was given during the time he was resident. The staff were excellent, and have been since my husband's passing. I am confident that if he had returned he would have been very well cared for.

I find the staff attentive to my dads needs. They are wonderful staff. They put entertainment on for the residents. The food is of acceptable standard. They get my dad out most days to be in the common area.

Wonderful care, could not ask for better. All staff caring, gentle, knowledgeable, and kind. All rooms clean and food very good. My husband is happy, contented and very well cared for, and I could not wish for better.

The care and dignity afforded to my wife has been exceptional. All the staff have been lovely and nothing has been too much trouble for them.

My dad has been in Rose Villa since 2021. All the carers and nurses are really lovely with him. They look after Dad very well with lots of genuine affection. All his needs are met and as a family we feel blessed we chose Grosvenor Villas to be his home. The staff also look after us as it can be a really difficult time when your parent has to go into care permanently. They are always there with a listening and comforting ear when we need it. xxx

When my Grandad first moved into the villas two years ago, he always seemed happy and well looked after. His hair was always brushed and he was dressed in clean clothes. This is very important to me because my Grandad was always a proud and well groomed man.

The staff were (and are still!) friendly and his meals always looked appetising. There is a great selection of entertainment available for residents. As his condition has deteriorated, they have adapted to meet his needs, for example by providing a soft diet.

On two occasions when Grandad was very unwell, staff were attentive and ensured that further medical help was sought in a timely manner.

One area for improvement would be the smell in my Grandad's room. I find the smell of urine a sensitive and emotional subject, as it can be difficult for me to see him in such a vulnerable stage of life.

My Dad is looked after well. He has an appropriate diet for his ability to swallow, he's dressed, washed and given his medication in a friendly manner. Entry into the building could be easier for visitors, while still maintaining a high level of security.

The entire team creates a safe, supportive, and loving environment-not just for residents, but for their families too. I would wholeheartedly recommend this care home to anyone looking for truly outstanding care.

Daughter of Richard.

The staff at Rose Villa do not just care, they love, and this shines through. We have been back a couple of times since mum passed away and it genuinely felt like visiting family; and that just sums up Rose Villa.

A preliminary visit to Rose Villa (after visiting other homes), left us with a very good feeling, after which, we decided that our mum would be well cared for there, following her discharge from hospital at the beginning of this year. With each visit, this feeling was confirmed; every member of staff who we encountered, was pleasant and welcoming, and it soon became clear that the work they do there is so much more than just a "job", and with courtesy, respect, love and affection shining through in everything they did, mum's dignity was always assured. Staff who had been most regularly involved in mum's care, came to say their goodbyes to her, at the end of their shift, when, very recently, the end was so near, and that meant so very much to us. They are diamonds, each and every one of them. Treasure them and look after them. We would not hesitate, for a second, to recommend Rose Villa to anyone.

Our relative only spent a few weeks in Rose Villa for end of life care, but the care and attention they received, and the care the staff showed to our family during a very difficult time was excellent. Staff were caring and compassionate, and the home was well maintained and well managed. Thank you to everyone for making a very difficult time just a little bit easier, we will always be grateful.

My mum was a resident in Rose Villa from Sept 2023 until she sadly passed away in July this year. The care my mum received in this time was exceptional, mum was always clean and well cared for, and the staff all took time to get to know Mum and understand her needs. There was always a lot of organised entertainment which everyone enjoyed. I would not hesitate in recommending Rose Villa they truly are a hardworking, caring team, well led by the manager.

My aunt is a very old lady with dementia and she is always treated with the utmost respect from the very professional staff. She is always very clean and she has the option to have her hair done every week. A brilliant service which is very well-led.

The staff are so caring and went above and beyond in Dad's final days. So glad we found this place. If you want a caring home for your loved one, then look no further.