What types of Care is Rose Villa (Grosvenor Villas) registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Rose Villa (Grosvenor Villas)?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rose Villa (Grosvenor Villas) to the centre of Chester?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Rose Villa (Grosvenor Villas) care home, Grosvenor Villas, Lightfoot Street, Hoole, Chester, Cheshire CH2 3AD

Review from P H (Son of Resident) published on 30 April 2026 Submitted via Postal Card • Report

Overall Experience

I find the staff attentive to my dads needs. They are wonderful staff. They put entertainment on for the residents. The food is of acceptable standard. They get my dad out most days to be in the common area.

Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You for your kind review. The staff on Rose Villa are wonderful.

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Review from J C (Wife of Resident) published on 23 April 2026 Submitted via Postal Card • Report

Overall Experience

Wonderful care, could not ask for better. All staff caring, gentle, knowledgeable, and kind. All rooms clean and food very good. My husband is happy, contented and very well cared for, and I could not wish for better.

Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You for your lovely review. It is good to hear that your husband is so happy living on Rose Villa.

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Review from Bernard D (Husband of Resident) published on 23 April 2026 Submitted via Postal Card • Report

Overall Experience

The care and dignity afforded to my wife has been exceptional. All the staff have been lovely and nothing has been too much trouble for them.

Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You for your lovely review. It is good to know that nothing is too much trouble for the staff.

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Review from Anne H (Daughter of Resident) published on 22 April 2026 Submitted via Postal Card • Report

Overall Experience

My dad has been in Rose Villa since 2021. All the carers and nurses are really lovely with him. They look after Dad very well with lots of genuine affection. All his needs are met and as a family we feel blessed we chose Grosvenor Villas to be his home. The staff also look after us as it can be a really

difficult time when your parent has to go into care permanently. They are always there with a listening and comforting ear when we need it. xxx

Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You for your lovely review.It is good to hear that staff are always there to listen and offer comfort.

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Review from J S (Granddaughter of Resident) published on 8 April 2026 Submitted via Website • Report

Overall Experience

When my Grandad first moved into the villas two years ago, he always seemed happy and well looked after. His hair was always brushed and he was dressed in clean clothes. This is very important to me because my Grandad was always a proud and well groomed man.

The staff were (and are still!) friendly

and his meals always looked appetising. There is a great selection of entertainment available for residents. As his condition has deteriorated, they have adapted to meet his needs, for example by providing a soft diet.

On two occasions when Grandad was very unwell, staff were attentive and ensured that further medical help was sought in a timely manner.

One area for improvement would be the smell in my Grandad's room. I find the smell of urine a sensitive and emotional subject, as it can be difficult for me to see him in such a vulnerable stage of life.

Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You for your review and lovely feedback. It is important that residents feel at home and happy living on Rose Villa.

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Review from Jane S (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report

Overall Experience

My Dad is looked after well. He has an appropriate diet for his ability to swallow, he's dressed, washed and given his medication in a friendly manner. Entry into the building could be easier for visitors, while still maintaining a high level of security.

Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You for your review and kind feedback. I would be more than happy to discuss your ideas for easier access to the Villa.

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Review from John H (Son of Resident) published on 27 March 2026 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the exceptional care that Rose Villa has provided to my parents. The compassion, dignity, and kindness shown to my mother during her battle with dementia were truly remarkable. In her final days, the team went above and beyond to ensure she was comfortable, peaceful,

nd surrounded by warmth-something we will always be deeply grateful for.
Following her passing, the continued support for our family has meant so much, and knowing that my father is now in their care brings us real comfort. After his stroke, he became bed-bound, and the staff have shown unwavering patience, respect, and attentiveness to his needs. Nothing is ever too much trouble, and they treat him with genuine care and humanity.
The entire team creates a safe, supportive, and loving environment-not just for residents, but for their families too. I would wholeheartedly recommend this care home to anyone looking for truly outstanding care.

Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You for your review. The entire team on Rose Villa always strives to provide an environment that is welcoming and genuinely caring.

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Review from Karen B (Daughter of Resident) published on 20 March 2026 Submitted via Website • Report

Overall Experience

Beware serious neglect!!!
My father developed a urine infection while in this nursing home that was not picked up or treated, allowing it to progress into sepsis.
My dad relied heavily on nurses and carers to meet his basic needs as he couldn't speak, walk and to had to be fed as he couldn't do anything

for himself.
We were called and told dad had a temperature of 39.7 and an ambulance had been called.
When we arrived 30 mins later, staff hadn't even given my dad a paracetamol to bring his temperature down.
We were handed the paracetamol to give to dad 5 minutes after we arrived.
There wasn't a nurse in the building with him either despite calling it a nursing home!!
Carers emptying his urine bag wasn't trained to spot cloudy or foul smelling urine and there was a clear language barrier with carers too.
A complete failure in basic nursing care.
I WOULD NEVER PLACE A LOVED ONE IN THIS NURSING HOME EVER AGAIN!!
Daughter of Richard.

Reply from Rachel Stretch, Rose Villa Manager at Rose Villa (Grosvenor Villas)We are deeply saddened to hear of your loss and extend our sincere condolences to you and your family during this difficult time.

We take all concerns about resident care extremely seriously. Following the issues raised, a full internal review was carried out in line with safeguarding procedures, and the matter was referred to the appropriate external authorities. We have cooperated fully and remain transparent throughout this process which is on-going.

While we are unable to comment on individual clinical details publicly, we want to reassure you that the health, safety, and wellbeing of our residents is always our highest priority. Our team is committed to delivering compassionate, high-quality care and to continually improving our practices.

We appreciate you sharing your feedback. If you would like to discuss your concerns further, we would welcome the opportunity to speak with you directly.

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Review from Liz G (Daughter of Resident) published on 14 November 2025 Submitted via Website • Report

Overall Experience

I would like to echo everything in my brother's review. Our mum was in Rose Villa for nine months and we had full confidence in how she was being looked after from the very start. We thought the level of care couldn't be improved, and yet somehow, in mum's final days, it seemed to go up a gear. The

staff went out of their way to ensure not only mum's comfort but ours too. We spent many hours at Rose Villa during mum's last few days and the staff were always there, keeping a discreet but watchful eye on mum and us, and they were there to support in any way we needed. We also met the night staff for the first time and were greeted with exactly the same friendliness and empathy that we were accustomed to.
The staff at Rose Villa do not just care, they love, and this shines through. We have been back a couple of times since mum passed away and it genuinely felt like visiting family; and that just sums up Rose Villa.

Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You very much for your lovely comments. The staff do genuinely care for each individual living on Rose Villa.

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Review from C S (Son of Resident) published on 24 October 2025 Submitted via Website • Report

Overall Experience

A preliminary visit to Rose Villa (after visiting other homes), left us with a very good feeling, after which, we decided that our mum would be well cared for there, following her discharge from hospital at the beginning of this year. With each visit, this feeling was confirmed; every member of staff

who we encountered, was pleasant and welcoming, and it soon became clear that the work they do there is so much more than just a "job", and with courtesy, respect, love and affection shining through in everything they did, mum's dignity was always assured. Staff who had been most regularly involved in mum's care, came to say their goodbyes to her, at the end of their shift, when, very recently, the end was so near, and that meant so very much to us. They are diamonds, each and every one of them. Treasure them and look after them. We would not hesitate, for a second, to recommend Rose Villa to anyone.

Reply from Rachel Stretch, Villa Manager at Rose Villa (Grosvenor Villas)Thank You for your lovely feedback. We will continue to treasure both residents and staff on Rose Villa.

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Review from K S (Daughter-in-law of Resident) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Our relative only spent a few weeks in Rose Villa for end of life care, but the care and attention they received, and the care the staff showed to our family during a very difficult time was excellent. Staff were caring and compassionate, and the home was well maintained and well managed. Thank you

to everyone for making a very difficult time just a little bit easier, we will always be grateful.

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Review from Adele C (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report

Overall Experience

My mum was a resident in Rose Villa from Sept 2023 until she sadly passed away in July this year. The care my mum received in this time was exceptional, mum was always clean and well cared for, and the staff all took time to get to know Mum and understand her needs. There was always a lot of organised

entertainment which everyone enjoyed. I would not hesitate in recommending Rose Villa they truly are a hardworking, caring team, well led by the manager.

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Review from Susanne W (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report

Overall Experience

My mother has just celebrated her 105th birthday and has been a resident since July 2023. She is very happy and the family are all pleased with the care and attention she receives. She is always telling us how lovely all the staff are and how she enjoys her meals. I do not think the care and attention

can be faulted in any way. This means that the family have peace of mind knowing that she is so well looked after.

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Review from J B (Niece of Resident) published on 5 June 2024 Submitted via Postal Card • Report

Overall Experience

My aunt is a very old lady with dementia and she is always treated with the utmost respect from the very professional staff. She is always very clean and she has the option to have her hair done every week. A brilliant service which is very well-led.

Reply from Rachel Stretch, Grosvenor Villas, Rose Home Manager at Rose Villa (Grosvenor Villas)Thank you for review, showing your appreciation of the respectful and professional care provided to your aunt. Our staff are dedicated to ensuring that all our residents are treated as individuals, and having the opportunity to have their hair done is just one of the many ways that allows us to do just that. Thank you again, I will ensure that your kind words are passed on to our team.

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Review from Lesley W (Daughter of Resident) published on 6 October 2023 Submitted via Website • Report

Overall Experience

We chose this home for convenience for my mum to visit my dad, as he was admitted in August. He was in Rose Villa. He had a lovely room overlooking the car park, so he could check on people coming in etc.
The care from everyone in this villa is second to none. We as a family spent many hours with Dad

and were never made to feel as if we were in the way ever. The villa is constantly being kept clean, Dad was never left dirty or messy. Lovely lounge, unfortunately Dad wasn't well enough to use it, except once when they laid out a table for my mum and dad to celebrate their 61st wedding anniversary together.
The staff are so caring and went above and beyond in Dad's final days. So glad we found this place. If you want a caring home for your loved one, then look no further.

Reply from Diane Evans, Grosvenor Villas Home Manager at Rose Villa (Grosvenor Villas)Thank you for your very kind and positive comments, they are very much appreciated.

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Review from Debbie T (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report

Overall Experience

My mum moved to Rose Villa in early January 2022 from the hospital. The staff had put all her pictures up in her room and made it lovely for her. All the staff are absolutely amazing with Mum and all the family. Mum is so happy and loves the staff. Nothing is any trouble to them, her every need is taken

care of. The whole family are happy with the home and the care Mum receives.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards.

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Review from Catherine W (Daughter of Resident) published on 16 February 2022 Submitted via Website • Report

Overall Experience

My mum was diagnosed with early-onset Alzheimers and had been at Grosvenor Villas for over 10 years. Her care was exemplary, the staff were loving and caring. Until Covid, my dad visited Mum every day and they treated him like family. My mum died a week ago and the staff were incredibly supportive and

sensitive throughout the last couple of weeks of life. They left us to look after her and sit with her but were always on hand to help if we needed it. Although all of the staff were excellent, I would like to mention two staff members in particular. They really knew Mum and were clearly very fond of her. I cannot put into words how grateful I am to the staff at Rose Villa for enabling Mum to live her last years in comfort and dignity.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)Thank you very much for your lovely review. The pandemic has been incredibly difficult for us all, however, our staff have continued to strive to maintain the Cedar Care standard. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Alison D (Daughter of Resident) published on 16 February 2022 Submitted via Website • Report

Overall Experience

My mum recently passed away in Rose Villa having been a resident for over 11 years. Many of the same staff were with her throughout this time and they have become like family. They provided such tender, loving care, not only for Mum but also for Dad and the rest of the family. Mum's welfare and comfort

were always their priority. The standard of care was excellent but importantly, it was the manner in which the care was provided that has marked the team out as exceptional. Words just don't seem enough to express our sincere gratitude for all they have done.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Patricia M (Daughter of Resident) published on 29 December 2021 Submitted via Postal Card • Report

Overall Experience

The biggest thank you in the world would still not be enough for us to give to all the wonderful staff at Rose Villa. You are all a credit to your profession. The welcome you gave our dad and the kind and thoughtful way you all took such good care of him was so reassuring to us and Dad. Nothing was

ever too much trouble, you all gave Dad and our family such comfort in the short time he stayed with you. Please never stop what you are all doing because you do it so well.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.

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Review from Janet B (Daughter of Resident) published on 9 December 2021 Submitted via Postal Card • Report

Overall Experience

Our dad sadly was only at Rose Villa for a very short time but the care, respect and dignity he was given was outstanding. All the staff worked as a team, were very smart in personal appearance and very warm and friendly towards Dad and his family and very approachable.

Reply from Damian Blochowiak, IT & Marketing Admin Assistant at Rose Villa (Grosvenor Villas)Thank you very much for your lovely review. It is extremely rewarding to know that our residents, family and friends are happy with the home, the care and the services we offer. Warm Regards, The Cedar Care Family.