Rose Villa (Grosvenor Villas)

My mum moved to Rose Villa in early January 2022 from the hospital. The staff had put all her pictures up in her room and made it lovely for her. All the staff are absolutely amazing with Mum and all the family. Mum is so happy and loves the staff. Nothing is any trouble to them, her every need is taken care of. The whole family are happy with the home and the care Mum receives.

My mum was diagnosed with early-onset Alzheimers and had been at Grosvenor Villas for over 10 years. Her care was exemplary, the staff were loving and caring. Until Covid, my dad visited Mum every day and they treated him like family. My mum died a week ago and the staff were incredibly supportive and sensitive throughout the last couple of weeks of life. They left us to look after her and sit with her but were always on hand to help if we needed it. Although all of the staff were excellent, I would like to mention two staff members in particular. They really knew Mum and were clearly very fond of her. I cannot put into words how grateful I am to the staff at Rose Villa for enabling Mum to live her last years in comfort and dignity.

My mum recently passed away in Rose Villa having been a resident for over 11 years. Many of the same staff were with her throughout this time and they have become like family. They provided such tender, loving care, not only for Mum but also for Dad and the rest of the family. Mum's welfare and comfort were always their priority. The standard of care was excellent but importantly, it was the manner in which the care was provided that has marked the team out as exceptional. Words just don't seem enough to express our sincere gratitude for all they have done.

The biggest thank you in the world would still not be enough for us to give to all the wonderful staff at Rose Villa. You are all a credit to your profession. The welcome you gave our dad and the kind and thoughtful way you all took such good care of him was so reassuring to us and Dad. Nothing was ever too much trouble, you all gave Dad and our family such comfort in the short time he stayed with you. Please never stop what you are all doing because you do it so well.

Our dad sadly was only at Rose Villa for a very short time but the care, respect and dignity he was given was outstanding. All the staff worked as a team, were very smart in personal appearance and very warm and friendly towards Dad and his family and very approachable.

In the past two years, my sister has had good care and attention and been seen to straight away. No hesitation, and I would recommend to anyone.

The support given to us has been exceptional at such an emotional time.

My mother was only here for her last week after she was discharged from hospital at 92. The staff were very kind and caring and clearly had a great deal of expertise in end-of-life care, ensuring my mother's last few days were as comfortable and positive as possible. Several of the staff got to bond with my mother in spite of her being only semi-conscious much of the time, stroking and comforting her. Communication was excellent especially as we all live some distance away and the staff went out of their way to facilitate phone contact with my Mum. I was very impressed by the knowledge and caring attitude of all the staff and the expertise and insights they shared with me about the medical aspects of her progress towards the end of life. This ensured that my mother had a peaceful and comfortable passing. Outstanding staff, dedicated to the comfort and well-being of frail elderly people, especially from the senior nurses.

I recommend this nursing home (Rose Villa) unreservedly.