Submit a Review for Pottersway House Care Home
Sandbach Road North, Church Lawton, Alsager, Stoke-on-Trent, ST7 3RG
View full details of Pottersway House Care HomeLatest Reviews for Pottersway House Care Home
19 January 2026
My mother was admitted at the beginning of December '25. We were anxious that because it was just before Christmas and staff were knee deep in Christmas preparations, that perhaps time would be limited and staff would not find time to 'get to know her'. Nothing was further from the truth. She
firstly noticed how beautifully the home was decorated. The staff were jolly and enjoying getting everyone in the christmas spirit. Mum went to communion, first time for a long time! Staff were keen to get the message of Christmas not get lost in all the decorations and chocolates! Her room was beautifully decorated, and
help was offered to personalise it. The home throughout is immaculately clean and the food looks fabulous. Care staff are patient and kind, and help her with things she has problems with. Nothing is too much bother for them all. The manager, Rachel and deputy Sally have been there for us constantly and are happy to listen and help. I thoroughly recommend Pottersway House.
15 January 2026
As a family we were anxious to find a home for our mum that would treat her as an individual and recognise the difficulties we would all face when accepting this next phase in her life.
From the very first contact to mum moving into and settling down in Pottersway House, there has never been any
moment of doubt that we have done the right thing.
The staff are the kindest staff we have come across where you feel that nothing is too much trouble and that they genuinely care about the care they give.
They take time to get to know both their residents and their families and we have all felt welcome whatever time we visit and Mum feels comfortable with them all and interacts with them on many different levels.
The facilities are second to none with the decor current and up to date creating a relaxed and friendly environment .
The food is well cooked - great choices of menu with all appetites catered for and Christmas festivities were inclusive and well thought out.
Cannot recommend enough.
05 November 2025
All the staff I have met are extremely helpful and pleasant. I feel confident my sister-in-law will be comfortable there and they will do their utmost to encourage and motivate her. I would highly recommend this care home.
27 October 2025
Pottersway has been a great fit for my mother, the staff are excellent and very professional. The building and facilities are top quality and after a short stay in hospital, my mother transitioned back without a hitch. As a family, we are very pleased with the care my mother is getting and can
highly recommend Pottersway to anyone looking for a residential home in the area.
21 October 2025
The home is excellently designed and decorated with all the facilities the residents need. My sister-in-law has multiple medical needs, including the onset of dementia, but all are met by the amazing carers. As family we have been amazed by the warm atmosphere and the opportunites for our
sister-in-law to join in, such as music, singing, movies, lovely lounge and coffee areas. Her ensuite room has all she needs and staff are friendly and approachable. Full marks from us all!
08 October 2025
My mother has recently moved to Pottersway and we feel that we could not have found a better place for her to live.
The building, rooms, food and garden are all wonderful , but most importantly the team here is fantastic. All the staff are very friendly and caring. They've been incredibly
welcoming and have taken the time to chat and find out what is important to us.
Thank you Pottersway
15 September 2025
A very pleasing environment - helpful to lift the spirit with quality furnishings and quite areas to enjoy. Staff largely very good. Food excellent, well present and a good variety: hats off to the chef(s).
Film idea very good and quizzes etc.
Maybe anyone totally immobile (move with help) needs
to be checked on every 1/2 hour - if possible persuaded out? Frustrating at entrance when no one on duty.
05 September 2025
Really friendly staff who truly care about the residents. Although newly opened people have found 'their feet' without too many teething problems. My relative has settled in better than we thought - just hope there is a good level of staff retention, but can't fault anything!
29 August 2025
My mum moved into Pottersway House a month ago. She has settled in very well considering she never wanted to go into a care home. She is starting to mix with the other residents and there are always activities going on and she is always encouraged to do things. Before she went into Pottersway House
we could not get her to eat anything but she loves the meals here and enjoys going into the dinning room to eat and she looks forward to her mealtimes. All the staff are very pleasant and caring, nothing is too much trouble and they keep me up to date about my my mum, they have sorted mum out with a new G.P very quickly. When we visit mum the home is like going into a hotel, the decor is beautiful, the gardens are lovely and so relaxing to sit in, the coffee machine, cakes and biscuits are a nice touch as mum thinks she is providing us with refreshments in her home. We are very happy that mum is being cared for by such a lovely team and we highly recommend Pottersway House Care Home
26 August 2025
I've been to visit my auntie who has not long moved in, I could not believe how many activities the care home provided for the residents! The food was amazing, and the staff are so welcoming!! The home is very clean!
19 August 2025
My mother has recently become a resident of Pottersway. It had been a difficult experience finding an choosing appropriate care for her.. i wanted to express my deep thanks to the management team, the nurses and carers alike..
The home is immaculately clean, well presented with beautiful decor and
surroundings which are calm and peaceful..
The staff and welcoming and friendly, offering reassurance and patience when dealing with complex health problems..
My mother has received nothing but wonderful care and compassion. She has settled quickly and feels at home. I am personally delighted with the home, the care, the food, and activities. The efforts the staff have made to make her reassured and settled. The staff have gone above and beyond my expectations. I have no hesitation in recommending the home to other prospective residents.
06 August 2025
My mother moved to Pottersway House in May 2025. She has vascular dementia and had started to neglect herself and too wander so we made the decision to put her into f/t residential care. Since moving to Pottersway Mum has gained weight, been involved with various activities including exercising,
games, crafting and her favourite gardening. She is happy and content and although she cannot remember things, she can relate to the staff and her surroundings.
04 August 2025
We feel we could not have chosen a better home which to convalesce and live.The home and staff go the extra mile for us regarding all our needs, medical and personal, and it was not long before we come to regard them as our second family.The activities are designed quite simply to engage our
interests, keep our brains active and enable us to make new friends.The routine is clear and adhered to without being at all oppressive and the staff are flexible in all sorts of ways because they are resident centres. My husband I and feel safe, secure and loved.
29 July 2025
Could not rate this home and our experience here highly enough. From the moment Dad arrived we have all been shown such love, friendship and care, not just Dad. The staff are perfect. Professional, caring, thoughtful, observant. Nothing is too much trouble. Pottersway is beautiful, decor and garden.
Very informative with family.
16 July 2025
Couldn't be more please with everything!! The staff are amazing with my auntie and have helped me as feeling out of my depth with sorting everything as it has come down to me the responsibility of care staff really spend detail to settling in the resident.
08 July 2025
Nice location staff interaction is good. The establishment has "soul" Its not just corporate facility. Food and coffee is excellent.
13 June 2025
Very good. Staff very friendly.
14 May 2025
My mum absolutely adores being in Pottersway Care Home. Every time we visit her she tells us how very happy she is and that she loves it there.
I cannot compliment the staff highly enough; They are attentive, sensitive and welcoming. Before joining the home, my mum was anxious, lonely and often
tearful. Now she is bopping along to Elvis, joining in with quizzes and exercise classes, and always seems to be creating artwork and flower arrangements.
I really struggled with the thought of putting mum into a home and now I wish I had done it sooner. It brings me such joy to see how happy, content and secure she feels. I would wholeheartedly recommend Pottersway to everyone.
14 May 2025
My sister has been benefiting from respite care at Pottersway care home, as it has only just opened I was not too sure what to expect, but having looked around was reassured by those I met and the fantastic rooms and facilities. Pottersway has delivered all that I wanted for my sister in terms of
environment, care and well being.
13 May 2025
Very early days but our experience so far is outstanding. Beautiful accommodation. Standard of care is exceptional. Consideration has been given to all our needs, resident and family. Wonderful variety of food and suitably adapted to our dad's requirements.
Latest Reviews for Pottersway House Care Home
19 January 2026
My mother was admitted at the beginning of December '25. We were anxious that because it was just before Christmas and staff were knee deep in Christmas preparations, that perhaps time would be limited and staff would not find time to 'get to know her'. Nothing was further from the truth. She
firstly noticed how beautifully the home was decorated. The staff were jolly and enjoying getting everyone in the christmas spirit. Mum went to communion, first time for a long time! Staff were keen to get the message of Christmas not get lost in all the decorations and chocolates! Her room was beautifully decorated, and
help was offered to personalise it. The home throughout is immaculately clean and the food looks fabulous. Care staff are patient and kind, and help her with things she has problems with. Nothing is too much bother for them all. The manager, Rachel and deputy Sally have been there for us constantly and are happy to listen and help. I thoroughly recommend Pottersway House.
15 January 2026
As a family we were anxious to find a home for our mum that would treat her as an individual and recognise the difficulties we would all face when accepting this next phase in her life.
From the very first contact to mum moving into and settling down in Pottersway House, there has never been any
moment of doubt that we have done the right thing.
The staff are the kindest staff we have come across where you feel that nothing is too much trouble and that they genuinely care about the care they give.
They take time to get to know both their residents and their families and we have all felt welcome whatever time we visit and Mum feels comfortable with them all and interacts with them on many different levels.
The facilities are second to none with the decor current and up to date creating a relaxed and friendly environment .
The food is well cooked - great choices of menu with all appetites catered for and Christmas festivities were inclusive and well thought out.
Cannot recommend enough.
05 November 2025
All the staff I have met are extremely helpful and pleasant. I feel confident my sister-in-law will be comfortable there and they will do their utmost to encourage and motivate her. I would highly recommend this care home.
27 October 2025
Pottersway has been a great fit for my mother, the staff are excellent and very professional. The building and facilities are top quality and after a short stay in hospital, my mother transitioned back without a hitch. As a family, we are very pleased with the care my mother is getting and can
highly recommend Pottersway to anyone looking for a residential home in the area.
21 October 2025
The home is excellently designed and decorated with all the facilities the residents need. My sister-in-law has multiple medical needs, including the onset of dementia, but all are met by the amazing carers. As family we have been amazed by the warm atmosphere and the opportunites for our
sister-in-law to join in, such as music, singing, movies, lovely lounge and coffee areas. Her ensuite room has all she needs and staff are friendly and approachable. Full marks from us all!
08 October 2025
My mother has recently moved to Pottersway and we feel that we could not have found a better place for her to live.
The building, rooms, food and garden are all wonderful , but most importantly the team here is fantastic. All the staff are very friendly and caring. They've been incredibly
welcoming and have taken the time to chat and find out what is important to us.
Thank you Pottersway
15 September 2025
A very pleasing environment - helpful to lift the spirit with quality furnishings and quite areas to enjoy. Staff largely very good. Food excellent, well present and a good variety: hats off to the chef(s).
Film idea very good and quizzes etc.
Maybe anyone totally immobile (move with help) needs
to be checked on every 1/2 hour - if possible persuaded out? Frustrating at entrance when no one on duty.
05 September 2025
Really friendly staff who truly care about the residents. Although newly opened people have found 'their feet' without too many teething problems. My relative has settled in better than we thought - just hope there is a good level of staff retention, but can't fault anything!
29 August 2025
My mum moved into Pottersway House a month ago. She has settled in very well considering she never wanted to go into a care home. She is starting to mix with the other residents and there are always activities going on and she is always encouraged to do things. Before she went into Pottersway House
we could not get her to eat anything but she loves the meals here and enjoys going into the dinning room to eat and she looks forward to her mealtimes. All the staff are very pleasant and caring, nothing is too much trouble and they keep me up to date about my my mum, they have sorted mum out with a new G.P very quickly. When we visit mum the home is like going into a hotel, the decor is beautiful, the gardens are lovely and so relaxing to sit in, the coffee machine, cakes and biscuits are a nice touch as mum thinks she is providing us with refreshments in her home. We are very happy that mum is being cared for by such a lovely team and we highly recommend Pottersway House Care Home
26 August 2025
I've been to visit my auntie who has not long moved in, I could not believe how many activities the care home provided for the residents! The food was amazing, and the staff are so welcoming!! The home is very clean!
19 August 2025
My mother has recently become a resident of Pottersway. It had been a difficult experience finding an choosing appropriate care for her.. i wanted to express my deep thanks to the management team, the nurses and carers alike..
The home is immaculately clean, well presented with beautiful decor and
surroundings which are calm and peaceful..
The staff and welcoming and friendly, offering reassurance and patience when dealing with complex health problems..
My mother has received nothing but wonderful care and compassion. She has settled quickly and feels at home. I am personally delighted with the home, the care, the food, and activities. The efforts the staff have made to make her reassured and settled. The staff have gone above and beyond my expectations. I have no hesitation in recommending the home to other prospective residents.
06 August 2025
My mother moved to Pottersway House in May 2025. She has vascular dementia and had started to neglect herself and too wander so we made the decision to put her into f/t residential care. Since moving to Pottersway Mum has gained weight, been involved with various activities including exercising,
games, crafting and her favourite gardening. She is happy and content and although she cannot remember things, she can relate to the staff and her surroundings.
04 August 2025
We feel we could not have chosen a better home which to convalesce and live.The home and staff go the extra mile for us regarding all our needs, medical and personal, and it was not long before we come to regard them as our second family.The activities are designed quite simply to engage our
interests, keep our brains active and enable us to make new friends.The routine is clear and adhered to without being at all oppressive and the staff are flexible in all sorts of ways because they are resident centres. My husband I and feel safe, secure and loved.
29 July 2025
Could not rate this home and our experience here highly enough. From the moment Dad arrived we have all been shown such love, friendship and care, not just Dad. The staff are perfect. Professional, caring, thoughtful, observant. Nothing is too much trouble. Pottersway is beautiful, decor and garden.
Very informative with family.
16 July 2025
Couldn't be more please with everything!! The staff are amazing with my auntie and have helped me as feeling out of my depth with sorting everything as it has come down to me the responsibility of care staff really spend detail to settling in the resident.
08 July 2025
Nice location staff interaction is good. The establishment has "soul" Its not just corporate facility. Food and coffee is excellent.
13 June 2025
Very good. Staff very friendly.
14 May 2025
My mum absolutely adores being in Pottersway Care Home. Every time we visit her she tells us how very happy she is and that she loves it there.
I cannot compliment the staff highly enough; They are attentive, sensitive and welcoming. Before joining the home, my mum was anxious, lonely and often
tearful. Now she is bopping along to Elvis, joining in with quizzes and exercise classes, and always seems to be creating artwork and flower arrangements.
I really struggled with the thought of putting mum into a home and now I wish I had done it sooner. It brings me such joy to see how happy, content and secure she feels. I would wholeheartedly recommend Pottersway to everyone.
14 May 2025
My sister has been benefiting from respite care at Pottersway care home, as it has only just opened I was not too sure what to expect, but having looked around was reassured by those I met and the fantastic rooms and facilities. Pottersway has delivered all that I wanted for my sister in terms of
environment, care and well being.
13 May 2025
Very early days but our experience so far is outstanding. Beautiful accommodation. Standard of care is exceptional. Consideration has been given to all our needs, resident and family. Wonderful variety of food and suitably adapted to our dad's requirements.