What types of Care is Pottersway House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Pottersway House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pottersway House Care Home to the centre of Stoke-on-Trent?

8.0 mile(s) as the crow flies, distance by road may be significantly further.

Pottersway House Care Home, Sandbach Road North, Church Lawton, Alsager, Stoke-on-Trent, Cheshire ST7 3RG

Review from Carolyn P (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report

Overall Experience

My mother was admitted at the beginning of December '25. We were anxious that because it was just before Christmas and staff were knee deep in Christmas preparations, that perhaps time would be limited and staff would not find time to 'get to know her'. Nothing was further from the truth. She firstly

noticed how beautifully the home was decorated. The staff were jolly and enjoying getting everyone in the christmas spirit. Mum went to communion, first time for a long time! Staff were keen to get the message of Christmas not get lost in all the decorations and chocolates! Her room was beautifully decorated, and
help was offered to personalise it. The home throughout is immaculately clean and the food looks fabulous. Care staff are patient and kind, and help her with things she has problems with. Nothing is too much bother for them all. The manager, Rachel and deputy Sally have been there for us constantly and are happy to listen and help. I thoroughly recommend Pottersway House.

Reply from Rachel Simpson, Manager at Pottersway House Care HomeThank you so much for your incredibly kind and thoughtful words. Reading your review truly means a great deal to me and to the whole team at Pottersway House.

We know how worrying it can be when a loved one is admitted, particularly at such a busy and emotional time of year, so it is very special to hear that your mother felt welcomed, supported, and able to enjoy the Christmas season with us. Knowing she found joy in the decorations, the festive atmosphere, and attending communion again is especially lovely to hear and reminds us why we do what we do.

I am so proud of our staff, and your comments about their kindness, patience, and willingness to go the extra mile will mean so much to them. Creating a warm, caring environment where residents feel at home and families feel listened to is always our priority, so Im very pleased that you felt supported by both Sally and myself throughout this time.

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Review from G C (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

As a family we were anxious to find a home for our mum that would treat her as an individual and recognise the difficulties we would all face when accepting this next phase in her life.
From the very first contact to mum moving into and settling down in Pottersway House, there has never been any moment

of doubt that we have done the right thing.
The staff are the kindest staff we have come across where you feel that nothing is too much trouble and that they genuinely care about the care they give.
They take time to get to know both their residents and their families and we have all felt welcome whatever time we visit and Mum feels comfortable with them all and interacts with them on many different levels.
The facilities are second to none with the decor current and up to date creating a relaxed and friendly environment .
The food is well cooked - great choices of menu with all appetites catered for and Christmas festivities were inclusive and well thought out.
Cannot recommend enough.

Reply from Rachel Simpson, Manager at Pottersway House Care HomeThank you so much for sharing such a thoughtful and reassuring review. It really means a great deal to me and to everyone here at Pottersway House.

We fully understand how emotional and challenging it can be for a family when a loved one reaches this next phase of life, so it is incredibly reassuring to hear that from your very first contact you felt confident that Pottersway House was the right choice for your mum. Treating each resident as an individual and supporting families alongside them is at the heart of everything we do.

Your kind words about our staff will mean so much to them. They genuinely care about the residents and their families, and knowing that this is felt and recognised makes all their hard work worthwhile. I'm especially pleased to hear that your mum feels comfortable, connected, and able to interact so well with the team - that sense of belonging is so important.

Thank you also for your lovely comments about the environment, facilities, and food.

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Review from Paul K (Brother-in-law of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

All the staff I have met are extremely helpful and pleasant. I feel confident my sister-in-law will be comfortable there and they will do their utmost to encourage and motivate her. I would highly recommend this care home.

Reply from Rachel Simpson, Home Manager at Pottersway House Care HomeThank you so much for your kind words and lovely feedback. Were delighted to hear that youve found our team to be helpful and pleasant. It means a lot to know you feel confident your sister-in-law will be comfortable and well cared for with us. Encouraging and supporting our residents to feel at home is at the heart of what we do. We truly appreciate your recommendation and look forward to continuing to provide the best possible care for her.

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Review from Dominic C (Son of Resident) published on 27 October 2025 Submitted via Website • Report

Overall Experience

Pottersway has been a great fit for my mother, the staff are excellent and very professional. The building and facilities are top quality and after a short stay in hospital, my mother transitioned back without a hitch. As a family, we are very pleased with the care my mother is getting and can highly

recommend Pottersway to anyone looking for a residential home in the area.

Reply from Rachel Simpson, Manager at Pottersway House Care HomeThank you so much for your lovely message. Were really happy to hear your mother is doing well and that her transition back after hospital went so smoothly. It means a lot to know you feel confident in the care and support shes receiving here at Pottersway. Ill be sure to share your kind words with the team theyll be thrilled to know their efforts are appreciated by you and your family.

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Review from Janice J (Sister-in-law of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

The home is excellently designed and decorated with all the facilities the residents need. My sister-in-law has multiple medical needs, including the onset of dementia, but all are met by the amazing carers. As family we have been amazed by the warm atmosphere and the opportunites for our sister-in-law

to join in, such as music, singing, movies, lovely lounge and coffee areas. Her ensuite room has all she needs and staff are friendly and approachable. Full marks from us all!

Reply from Rachel Simpson, Manager at Pottersway House Care HomeThank you so much for your lovely words. Its always a pleasure to see you and your family when you visit. Were so glad to hear that your sister-in-law is happy and comfortable, and that youve noticed the care, warmth, and activities we work hard to provide. Shes a valued part of our home, and its wonderful to see her joining in and enjoying herself. Your kind feedback means a lot to the whole team.

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Review from S S (Son of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

My mother has recently moved to Pottersway and we feel that we could not have found a better place for her to live.

The building, rooms, food and garden are all wonderful , but most importantly the team here is fantastic. All the staff are very friendly and caring. They've been incredibly welcoming

and have taken the time to chat and find out what is important to us.

Thank you Pottersway

Reply from Rachel Simpson, Home Manager at Pottersway House Care HomeThank you so much for your kind words. We're delighted to hear that your mother is happy here and that you're pleased with her care. It's lovely to know that she's enjoying her room, the food, and spending time in the garden. The team will be so pleased to hear your feedback - they've really enjoyed getting to know the family and your mother and learning about what's important to you all. We're so glad that she feels comfortable, well cared for, and part of our Pottersway family.

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Review from J B (Wife of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

A very pleasing environment - helpful to lift the spirit with quality furnishings and quite areas to enjoy. Staff largely very good. Food excellent, well present and a good variety: hats off to the chef(s).
Film idea very good and quizzes etc.
Maybe anyone totally immobile (move with help) needs to

be checked on every 1/2 hour - if possible persuaded out? Frustrating at entrance when no one on duty.

Reply from Rachel Simpson, Home Manager at Pottersway House Care HomeThank you so much for your thoughtful feedback. We're delighted to hear that you find the home's environment uplifting and that our staff, food, and activities have made such a positive impression. I will certainly pass your kind words on to our chefs and activity team, as they will be pleased to know their efforts are so well appreciated.We also take on board your constructive suggestions. Supporting residents who are less mobile is very important to us, and I will review how we can strengthen our checks to ensure they are engaged and comfortable throughout the day.Regarding your experience at the entrance, I'm sorry for any frustration caused. We do aim to answer the door as quickly as possible but will continue to monitor this.Thank you again for taking the time to share your experience-it helps us to keep improving while knowing what we're getting right

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Review from A J (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

Really friendly staff who truly care about the residents. Although newly opened people have found 'their feet' without too many teething problems. My relative has settled in better than we thought - just hope there is a good level of staff retention, but can't fault anything!

Reply from Rachel Simpson, Home Manager at Pottersway House Care HomeThank you so much for taking the time to review Pottersway House. We are absolutely delighted that your relative has settled in so well and that you have found our staff to be so caring. I am very confident that we will have a stable work force as everyone is so committed to providing the very best standards of care. I will share your lovely comments with the team and we will look forward to continuing to provide first class care.

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Review from Sue B (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

My mum moved into Pottersway House a month ago. She has settled in very well considering she never wanted to go into a care home. She is starting to mix with the other residents and there are always activities going on and she is always encouraged to do things. Before she went into Pottersway House

we could not get her to eat anything but she loves the meals here and enjoys going into the dinning room to eat and she looks forward to her mealtimes. All the staff are very pleasant and caring, nothing is too much trouble and they keep me up to date about my my mum, they have sorted mum out with a new G.P very quickly. When we visit mum the home is like going into a hotel, the decor is beautiful, the gardens are lovely and so relaxing to sit in, the coffee machine, cakes and biscuits are a nice touch as mum thinks she is providing us with refreshments in her home. We are very happy that mum is being cared for by such a lovely team and we highly recommend Pottersway House Care Home

Reply from Rachel Simpson, manager at Pottersway House Care HomeThank you so much for taking the time to review Pottersway House. It was so wonderful to read your review and to know that the team are getting everything so right. I will share your lovely comments with the staff and I know they will be delighted to hear how well they are doing. It is so important to us to receive feedback and so greatly appreciated.

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Review from M P (Niece of Resident) published on 26 August 2025 Submitted via Website • Report

Overall Experience

I've been to visit my auntie who has not long moved in, I could not believe how many activities the care home provided for the residents! The food was amazing, and the staff are so welcoming!! The home is very clean!

Reply from Jayne Walker, Regional Support Manager at Pottersway House Care HomeThank you for your lovely comments. These will be shared with the team who always appreciate hearing them.

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Review from A T (Son of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

My mother has recently become a resident of Pottersway. It had been a difficult experience finding an choosing appropriate care for her.. i wanted to express my deep thanks to the management team, the nurses and carers alike..
The home is immaculately clean, well presented with beautiful decor and

surroundings which are calm and peaceful..
The staff and welcoming and friendly, offering reassurance and patience when dealing with complex health problems..
My mother has received nothing but wonderful care and compassion. She has settled quickly and feels at home. I am personally delighted with the home, the care, the food, and activities. The efforts the staff have made to make her reassured and settled. The staff have gone above and beyond my expectations. I have no hesitation in recommending the home to other prospective residents.

Reply from Emma Miles, Manager at Pottersway House Care HomeThank you for taking the time to complete a review. This means a lot to the team. I can appreciate how hard it must be to make the decision to move a loved one into a care home. I am glad your mother has settled in well. We look forward to your next visit.

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Review from Pat H (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

My mother moved to Pottersway House in May 2025. She has vascular dementia and had started to neglect herself and too wander so we made the decision to put her into f/t residential care. Since moving to Pottersway Mum has gained weight, been involved with various activities including exercising, games,

crafting and her favourite gardening. She is happy and content and although she cannot remember things, she can relate to the staff and her surroundings.

Reply from Jayne Walker, Manager at Pottersway House Care HomeThank you so much for taking the time to do this review. We are so pleased to have your mum live at Pottersway House. Your review will be shared with the team.

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Review from Mary C (Resident) published on 4 August 2025 Submitted via Postal Card • Report

Overall Experience

We feel we could not have chosen a better home which to convalesce and live.The home and staff go the extra mile for us regarding all our needs, medical and personal, and it was not long before we come to regard them as our second family.The activities are designed quite simply to engage our interests,

keep our brains active and enable us to make new friends.The routine is clear and adhered to without being at all oppressive and the staff are flexible in all sorts of ways because they are resident centres. My husband I and feel safe, secure and loved.

Reply from Jayne Walker, Manager at Pottersway House Care HomeThank you for your kind words. We love having you as part of our family here at Pottersway House. Your review will be passed onto the team.

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Review from Karen J (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report

Overall Experience

Could not rate this home and our experience here highly enough. From the moment Dad arrived we have all been shown such love, friendship and care, not just Dad. The staff are perfect. Professional, caring, thoughtful, observant. Nothing is too much trouble. Pottersway is beautiful, decor and garden.

Very informative with family.

Reply from Management Team, Management Team at Pottersway House Care HomeThank you for your kind review and we are privileged to be able to support your dad and the family. We love having your dad live with us at Pottersway House and we pride ourselves in not only providing the very best care within a beautiful setting but ensuring that families are very much involved. It's great to hear that this has been your experience and that you very much feel a part of our Pottersway family.

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Review from Debbie R (Niece of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

Couldn't be more please with everything!! The staff are amazing with my auntie and have helped me as feeling out of my depth with sorting everything as it has come down to me the responsibility of care staff really spend detail to settling in the resident.

Reply from Jayne Walker, Regional Support Manager at Pottersway House Care HomeThank you for your kind words. We will make sure they are past onto the team here at Pottersway House.

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Review from P H (Son of Resident) published on 8 July 2025 Submitted via Postal Card • Report

Overall Experience

Nice location staff interaction is good. The establishment has "soul" Its not just corporate facility. Food and coffee is excellent.

Reply from Kelly Walker, Regional Director at Pottersway House Care HomeThank you so much for your kind review. I appreciate you taking the time to give us feedback. We will ensure the staff receive your kind comments. We hope your loved one continues to enjoy the service.

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Review from P H (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

Very good. Staff very friendly.

Reply from Emma Miles, manager at Pottersway House Care HomeThank you for taking the time to leave us your review

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Review from Karen L (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

My mum absolutely adores being in Pottersway Care Home. Every time we visit her she tells us how very happy she is and that she loves it there.
I cannot compliment the staff highly enough; They are attentive, sensitive and welcoming. Before joining the home, my mum was anxious, lonely and often tearful.

Now she is bopping along to Elvis, joining in with quizzes and exercise classes, and always seems to be creating artwork and flower arrangements.
I really struggled with the thought of putting mum into a home and now I wish I had done it sooner. It brings me such joy to see how happy, content and secure she feels. I would wholeheartedly recommend Pottersway to everyone.

Reply from Emma Miles, manager at Pottersway House Care HomeWe are thrilled to hear this, for both your mum and you

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Review from M M (Brother of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

My sister has been benefiting from respite care at Pottersway care home, as it has only just opened I was not too sure what to expect, but having looked around was reassured by those I met and the fantastic rooms and facilities. Pottersway has delivered all that I wanted for my sister in terms of environment,

care and well being.

Reply from Emma Miles, manager at Pottersway House Care HomeThank you, we are glad your sister enjoyed her stay with us

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Review from L M (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report

Overall Experience

Very early days but our experience so far is outstanding. Beautiful accommodation. Standard of care is exceptional. Consideration has been given to all our needs, resident and family. Wonderful variety of food and suitably adapted to our dad's requirements.

Reply from Emma Miles, manager at Pottersway House Care HomeThankyou, it is lovely to hear this feedback and we are committed to that outstanding experience continuing