Pottersway House Care Home

Sandbach Road North, Church Lawton, Alsager, Stoke-on-Trent ST7 3RG
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9.9 13 Reviews
  • Pottersway House Care Home, Stoke-on-Trent
NOW OPEN! Accepting residents.

Pottersway House Care Home is an exceptional, newly established luxury care facility located in the picturesque village of Church Lawton, near Alsager. Designed to offer the highest standards of care, this state-of-the-art home provides 60 spacious, elegantly furnished ensuite bedrooms.

Pottersway House offers a comprehensive range of care services, including residential care, dementia care, nursing care, and respite care, ensuring that each resident receives tailored support to meet their individual needs.

The home boasts a variety of premium amenities, such as a dedicated cinema room where residents can enjoy a wide selection of films in a comfortable, relaxing environment.

In addition, the beautifully landscaped private gardens offer a tranquil outdoor space for residents to unwind and connect with nature.

A robust and engaging activities programme is also in place, designed to keep residents mentally and physically active, fostering a sense of purpose and well-being. With its luxurious facilities, personalised care, and vibrant community, Pottersway House Care Home provides a warm and welcoming environment for all who call it home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700

Please contact us for more information regarding weekly fees.

These prices are only a guideline, please contact Pottersway House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jayne Walker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking is available on site.

Pottersway House Care Home Reviews (13)

9.9

Pottersway House Care Home has a Review Score of 9.9 (9.916) out of 10, based on 13 reviews in the last 2 years.
Over all time Pottersway House Care Home has 13 reviews.

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Total of 13, showing 1-13
Review from A J (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really friendly staff who truly care about the residents. Although newly opened people have found 'their feet' without too many teething problems. My relative has settled in better than we thought - just hope there is a good level of staff retention, but can't fault anything!
Reply from Rachel Simpson, Home Manager at Pottersway House Care Home

Thank you so much for taking the time to review Pottersway House. We are absolutely delighted that your relative has settled in so well and that you have found our staff to be so caring. I am very confident that we will have a stable work force as everyone is so committed to providing the very best standards of care. I will share your lovely comments with the team and we will look forward to continuing to provide first class care.

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Review from Sue B (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Pottersway House a month ago. She has settled in very well considering she never wanted to go into a care home. She is starting to mix with the other residents and there are always activities going on and she is always encouraged to do things. Before she went into Pottersway House
we could not get her to eat anything but she loves the meals here and enjoys going into the dinning room to eat and she looks forward to her mealtimes. All the staff are very pleasant and caring, nothing is too much trouble and they keep me up to date about my my mum, they have sorted mum out with a new G.P very quickly. When we visit mum the home is like going into a hotel, the decor is beautiful, the gardens are lovely and so relaxing to sit in, the coffee machine, cakes and biscuits are a nice touch as mum thinks she is providing us with refreshments in her home. We are very happy that mum is being cared for by such a lovely team and we highly recommend Pottersway House Care Home
Reply from Rachel Simpson, manager at Pottersway House Care Home

Thank you so much for taking the time to review Pottersway House. It was so wonderful to read your review and to know that the team are getting everything so right. I will share your lovely comments with the staff and I know they will be delighted to hear how well they are doing. It is so important to us to receive feedback and so greatly appreciated.

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Review from M P (Niece of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been to visit my auntie who has not long moved in, I could not believe how many activities the care home provided for the residents! The food was amazing, and the staff are so welcoming!! The home is very clean!
Reply from Jayne Walker, Regional Support Manager at Pottersway House Care Home

Thank you for your lovely comments. These will be shared with the team who always appreciate hearing them.

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Review from A T (Son of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently become a resident of Pottersway. It had been a difficult experience finding an choosing appropriate care for her.. i wanted to express my deep thanks to the management team, the nurses and carers alike..
The home is immaculately clean, well presented with beautiful decor and
surroundings which are calm and peaceful..
The staff and welcoming and friendly, offering reassurance and patience when dealing with complex health problems..
My mother has received nothing but wonderful care and compassion. She has settled quickly and feels at home. I am personally delighted with the home, the care, the food, and activities. The efforts the staff have made to make her reassured and settled. The staff have gone above and beyond my expectations. I have no hesitation in recommending the home to other prospective residents.
Reply from Emma Miles, Manager at Pottersway House Care Home

Thank you for taking the time to complete a review. This means a lot to the team. I can appreciate how hard it must be to make the decision to move a loved one into a care home. I am glad your mother has settled in well. We look forward to your next visit.

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Review from Pat H (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Pottersway House in May 2025. She has vascular dementia and had started to neglect herself and too wander so we made the decision to put her into f/t residential care. Since moving to Pottersway Mum has gained weight, been involved with various activities including exercising, games,
crafting and her favourite gardening. She is happy and content and although she cannot remember things, she can relate to the staff and her surroundings.
Reply from Jayne Walker, Manager at Pottersway House Care Home

Thank you so much for taking the time to do this review. We are so pleased to have your mum live at Pottersway House. Your review will be shared with the team.

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Review from Mary C (Resident) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We feel we could not have chosen a better home which to convalesce and live.The home and staff go the extra mile for us regarding all our needs, medical and personal, and it was not long before we come to regard them as our second family.The activities are designed quite simply to engage our interests,
keep our brains active and enable us to make new friends.The routine is clear and adhered to without being at all oppressive and the staff are flexible in all sorts of ways because they are resident centres. My husband I and feel safe, secure and loved.
Reply from Jayne Walker, Manager at Pottersway House Care Home

Thank you for your kind words. We love having you as part of our family here at Pottersway House. Your review will be passed onto the team.

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Review from Karen J (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not rate this home and our experience here highly enough. From the moment Dad arrived we have all been shown such love, friendship and care, not just Dad. The staff are perfect. Professional, caring, thoughtful, observant. Nothing is too much trouble. Pottersway is beautiful, decor and garden.
Very informative with family.
Reply from Management Team, Management Team at Pottersway House Care Home

Thank you for your kind review and we are privileged to be able to support your dad and the family. We love having your dad live with us at Pottersway House and we pride ourselves in not only providing the very best care within a beautiful setting but ensuring that families are very much involved. It's great to hear that this has been your experience and that you very much feel a part of our Pottersway family.

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Review from Debbie R (Niece of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't be more please with everything!! The staff are amazing with my auntie and have helped me as feeling out of my depth with sorting everything as it has come down to me the responsibility of care staff really spend detail to settling in the resident.
Reply from Jayne Walker, Regional Support Manager at Pottersway House Care Home

Thank you for your kind words. We will make sure they are past onto the team here at Pottersway House.

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Review from P H (Son of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nice location staff interaction is good. The establishment has "soul" Its not just corporate facility. Food and coffee is excellent.
Reply from Kelly Walker, Regional Director at Pottersway House Care Home

Thank you so much for your kind review. I appreciate you taking the time to give us feedback. We will ensure the staff receive your kind comments. We hope your loved one continues to enjoy the service.

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Review from P H (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Staff very friendly.
Reply from Emma Miles, manager at Pottersway House Care Home

Thank you for taking the time to leave us your review

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Review from Karen L (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum absolutely adores being in Pottersway Care Home. Every time we visit her she tells us how very happy she is and that she loves it there.
I cannot compliment the staff highly enough; They are attentive, sensitive and welcoming. Before joining the home, my mum was anxious, lonely and often tearful.
Now she is bopping along to Elvis, joining in with quizzes and exercise classes, and always seems to be creating artwork and flower arrangements.
I really struggled with the thought of putting mum into a home and now I wish I had done it sooner. It brings me such joy to see how happy, content and secure she feels. I would wholeheartedly recommend Pottersway to everyone.
Reply from Emma Miles, manager at Pottersway House Care Home

We are thrilled to hear this, for both your mum and you

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Review from M M (Brother of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been benefiting from respite care at Pottersway care home, as it has only just opened I was not too sure what to expect, but having looked around was reassured by those I met and the fantastic rooms and facilities. Pottersway has delivered all that I wanted for my sister in terms of environment,
care and well being.
Reply from Emma Miles, manager at Pottersway House Care Home

Thank you, we are glad your sister enjoyed her stay with us

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Review from L M (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very early days but our experience so far is outstanding. Beautiful accommodation. Standard of care is exceptional. Consideration has been given to all our needs, resident and family. Wonderful variety of food and suitably adapted to our dad's requirements.
Reply from Emma Miles, manager at Pottersway House Care Home

Thankyou, it is lovely to hear this feedback and we are committed to that outstanding experience continuing

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Pottersway House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Pottersway House Care Home is calculated as follows: ( (142 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pottersway House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 18 Aug 2025

We have a range of ensuite bedrooms available. Please do get in touch to discuss your care needs in further detail.

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Awards / Recognitions (0)

Meet the Team (5)

Emma

Emma Miles

Job Title: Interim Home Manager Joined: 2025

Emma is the Interim Home Manager and brings a wealth of experience as a registered nurse for 27 years having worked both in the NHS and the private care home sector. Her journey started as a Home Manager in 2003 and she has since gone on to manage a number of homes over 15 years before moving into more Senior Management roles in Care Home Operations and Quality. Emma is committed to providing the highest levels of care and supporting the residents to lead a fulfilled and happy life.

Sally

Sally Appleton

Job Title: Clinical Deputy Manager Joined: 2025

Sally is the Clinical deputy manager at Pottersway House and brings with her a substantial amount of nursing experience in a variety of clinical setting; predominantly the NHS.


Sally qualified as a registered nurse in 1997 and her professional journey to date has encompassed many senior positions. These include several years spent as a nurse practitioner/site manager in an acute local trust, and more recently, 8 years as a NHS ward manager on an acute renal ward leading a team of 60 staff.


Sally encompasses and encourages the values we promote and always leads with kindness and compassion.


On a more personal level, Sally loves good coffee, cats, and time spent with family and friends. She is also a keen walker and loves nothing more than climbing a hill or mountain on her days off.

Andrew

Andrew Crutchley

Job Title: Head Chef Joined: 2025

Andrew has over 25 years of experience in catering. 10 of which were in care industry.


He has worked in AA rosette standard restaurants and prides himself on bringing the fine dining element to the care home.
He is passionate about creating the highest quality and standards for the residents whether they choose to dine in their room or restaurant.


Andrew will offer residents a great mixture of menu choices from traditional British classics to world foods with unique flavours to tantalise the taste buds.


Andrew will ensure there is always a plentiful supply of freshly baked biscuits and cakes for our residents to enjoy.

Andrew

Andrew Pearse

Job Title: Maintenance Manager Joined: 2025

Andrew is a qualified electrician with experience of maintaining buildings in the hospitality sector and is always on hand to help support staff and residents make their days go smoothly.


With a smile on his face, no job is too big or too small and Andrew will always be seen around the home making sure everything is in tip top shape for all.


Andrew likes to discover new things and is always looking for a good conversation about others and their experiences and is looking forward to spending time with the residents in their new home.

Dawn

Dawn Byrne

Job Title: Business Administrator Joined: 2025

Dawn Byrne is the Business Administrator at Pottersway House Care Home, bringing over 20 years of experience in the social care sector.


She began her career in the travel industry, holding senior management roles before transitioning into care.


Throughout her career in this sector, Dawn has gained valuable experience in a variety of roles, including Activities Co-ordinator, Social Care Manager, Recreation Manager and Front of House Manager.


Dawn is passionate about supporting residents in leading fulfilling and happy lives at Pottersway House Care Home.

Frequently Asked Questions about Pottersway House Care Home

What types of Care is Pottersway House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pottersway House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Pottersway House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pottersway House Care Home to the centre of Stoke-on-Trent?

8.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pottersway House Care Home to verify any information. View our terms and conditions. Pottersway House Care Home has an Enhanced Service - more info.