
The home is excellently designed and decorated with all the facilities the residents need.Janice J(Sister-in-law of Resident/Service User)

The building, rooms, food and garden are all wonderfulS S(Son of Resident/Service User)

All the staff are very friendly and caring. They've been incredibly welcomingS S(Son of Resident/Service User)

The home is excellently designed and decorated with all the facilities the residents need.Janice J(Sister-in-law of Resident/Service User)

The building, rooms, food and garden are all wonderfulS S(Son of Resident/Service User)

All the staff are very friendly and caring. They've been incredibly welcomingS S(Son of Resident/Service User)

Pottersway House Care Home is an exceptional, newly established luxury care facility located in the picturesque village of Church Lawton, near Alsager. Designed to offer the highest standards of care, this state-of-the-art home provides 60 spacious, elegantly furnished ensuite bedrooms.
Pottersway House offers a comprehensive range of care services, including residential care, dementia care, nursing care, and respite care, ensuring that each resident receives tailored support to meet their individual...
Care Provided by Pottersway House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Pottersway House Care Home for full pricing details and T&Cs.
Contact Pottersway House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Rachel Simpson(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2024
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Parking
- Parking is available on site.
Pottersway House Care Home Reviews (29)
Pottersway House Care Home has a Review Score of 9.9 (9.945) out of 10, based on 29 reviews in the last 2 years.
Over all time Pottersway House Care Home has 29 reviews.
As a visitor to my husband, Potters Way, is a reassuring environment: beautiful surroundings and most importantly very caring staff. They are always approachable and help with little worries/problems. The available activities are varied and stimulating. I wish we could afford more visits here. Thank you to all the staff.
It means a great deal to us that you feel supported by our team and that you find them approachable and helpfulthis is...
Lovely place. Good care. Great staff. Very welcoming. Very clean. Michelle very obliging and comforting make us feel at ease.
Your kind words about our team mean a great deal, and were especially pleased to hear that Michelle made you feel at ease and well...
All the staff here are so caring, not just to the residents but to the families as well. The care & support that was given to us as a family was exceptional.
The food there is amazing too with great menu choices. Nothing is too much trouble.
Me & my sisters came back today to see all the staff & drop a card & a thank you box off we ended staying for a couple of hours as we just felt so comforted being there.
It's a lovely place to be & we will be forever grateful for everything you did.
Thank you
Thank you so much for taking the time to share such a heartfelt review. We are truly honoured that you chose Pottersway to care for your mum during such an important and emotional time.
We are deeply sorry for your loss, and it means a great deal to us to know that those precious weeks allowed...
Can fault absolutely nothing. Every member of staff is delightful and appropriately attentive. A 3-week respite stay to allow me a holiday was a holiday for my mother too. She has been raving about it and looking forward to the next time.
Thank you so much for your wonderful review. We are absolutely delighted to hear that both you and your mother had such a positive experience during her respite stay with us.
Its especially lovely to know that her time here felt like a holiday for her toothat is exactly the kind of environment...
I was very impressed with the home, the general layout, the decor, the cleanliness and the size of the rooms. It was like being in a hotel. There were excellent facilities and a good range of activities to cater to all the residents' interests. The staff were friendly and helpful. I can honestly say that it is the best care home I have ever visited.
Thank you so much for sharing your wonderful feedback. Were delighted to hear how impressed you were with the home, from the layout and dcor to the cleanliness and spacious rooms. Creating an environment that feels welcoming, comfortable and uplifting is something we take great pride in, so your...
My brother Clive had been a resident here for just under a year and has settled in really well. My other brother and his wife came up to visit him from Pembrokeshire and as it was his birthday we decided to book the dining room to have a family meal. This was on the 24/3/2026. The food was really lovely and the staff were so amazing making sure everything was alright and when our desserts arrived they had put a candle in it and all came in and sang happy birthday to him and he was overwhelmed by the thoughtfulness of them all. They both were very impressed with everything about the care home and said they had never been in one that was so good more like a five star hotel. So on behalf of my family we would all like to thank you for the care and consideration all the staff give there residents.
Thank you so much for sharing this wonderful feedback. Were delighted to hear how well Clive has settled in over the past year, and it means a great deal to us that your family chose to celebrate his birthday here.
Were especially pleased that the dining room celebration made the day feel...
All the staff were very friendly and helpful. Nothing was too much trouble for them. They were very attentive and professional. They popped in at regular intervals to ask if I needed anything.
Thank you for taking the time to share such positive feedback. Were so pleased to hear that you found our team friendly, helpful and attentive throughout your stay. Providing professional care and making sure our residents feel supported at all times is incredibly important to us, so its wonderful...
Pottersway House is the care home every elderly person expects and wishes for: safe and secure and boasting an excellent range of first-rate amenities and interesting, lively and inventive activities which one can enjoy with like-minded companions. One cannot rate the caring too highly, the entire staff are like a second family and it is not overstating things to say one feels loved and cherished. Coming to Pottersway House has proved to be such a good decision!
Thank you so much for sharing such a heartfelt review. Were truly delighted to hear how much Pottersway House has come to feel like home for you. Creating a safe, welcoming environment with meaningful activities and genuine companionship is exactly what we strive for, and its wonderful to know this...
Pottersway is beautifully furnished to a high standard with nice bedrooms and lounges / cafe for residents to undertake activities.
The gardens are also very pleasant with plenty of seating available.
The quality and choice of food provided is is excellent with a pleasant dining room.
I would like to compliment all of the staff from cleaners, carers, nursing and office staff for their genuine friendliness and they are all a definite credit to Pottersway Care Home.
It means a great deal to us that you found the home to be...
This home is fabulous in every way, all the staff and the care & kindness shown towards my mum, she couldn't ask for anymore.
The home itself is beautiful, caters for all needs. The bedrooms are lovely and very spacious it's like a 5 star hotel. The food looks amazing with a great variety, my mum is eating so well and has actually put a little bit of weight on which is lovely to see.
The manager and her team are all very hands on and extremely appproachable.
Cannot recommend this home highly enough.
Thank you for all your care and kindness you have shown to my mum, she is actually starting to enjoy her life again and smile.
Moving into residential care can be a big step for both residents and their families, so it's wonderful to know...
My father, although apprehensive initially, quickly settled. He would have liked to have stayed longer. Respite care benefited him enormously.
There's genuine love and kindness from the whole team who make Pottersway a home for all.
We're so pleased to hear that your father felt settled and supported during his time with us, especially knowing how apprehensive those first steps can be....
help was offered to personalise it. The home throughout is immaculately clean and the food looks fabulous. Care staff are patient and kind, and help her with things she has problems with. Nothing is too much bother for them all. The manager, Rachel and deputy Sally have been there for us constantly and are happy to listen and help. I thoroughly recommend Pottersway House.
Thank you so much for your incredibly kind and thoughtful words. Reading your review truly means a great deal to me and to the whole team at Pottersway House.
We know how worrying it can be when a loved one is admitted, particularly at such a busy and emotional time of year, so it is very...
From the very first contact to mum moving into and settling down in Pottersway House, there has never been any moment of doubt that we have done the right thing.
The staff are the kindest staff we have come across where you feel that nothing is too much trouble and that they genuinely care about the care they give.
They take time to get to know both their residents and their families and we have all felt welcome whatever time we visit and Mum feels comfortable with them all and interacts with them on many different levels.
The facilities are second to none with the decor current and up to date creating a relaxed and friendly environment .
The food is well cooked - great choices of menu with all appetites catered for and Christmas festivities were inclusive and well thought out.
Cannot recommend enough.
Thank you so much for sharing such a thoughtful and reassuring review. It really means a great deal to me and to everyone here at Pottersway House.
We fully understand how emotional and challenging it can be for a family when a loved one reaches this next phase of life, so it is incredibly...
All the staff I have met are extremely helpful and pleasant. I feel confident my sister-in-law will be comfortable there and they will do their utmost to encourage and motivate her. I would highly recommend this care home.
Thank you so much for your kind words and lovely feedback. Were delighted to hear that youve found our team to be helpful and pleasant. It means a lot to know you feel confident your sister-in-law will be comfortable and well cared for with us. Encouraging and supporting our residents to feel at...
Pottersway has been a great fit for my mother, the staff are excellent and very professional. The building and facilities are top quality and after a short stay in hospital, my mother transitioned back without a hitch. As a family, we are very pleased with the care my mother is getting and can highly recommend Pottersway to anyone looking for a residential home in the area.
Thank you so much for your lovely message. Were really happy to hear your mother is doing well and that her transition back after hospital went so smoothly. It means a lot to know you feel confident in the care and support shes receiving here at Pottersway. Ill be sure to share your kind words with the team theyll be thrilled to know their efforts are appreciated by you and your family.
The home is excellently designed and decorated with all the facilities the residents need. My sister-in-law has multiple medical needs, including the onset of dementia, but all are met by the amazing carers. As family we have been amazed by the warm atmosphere and the opportunites for our sister-in-law to join in, such as music, singing, movies, lovely lounge and coffee areas. Her ensuite room has all she needs and staff are friendly and approachable. Full marks from us all!
Thank you so much for your lovely words. Its always a pleasure to see you and your family when you visit. Were so glad to hear that your sister-in-law is happy and comfortable, and that youve noticed the care, warmth, and activities we work hard to provide. Shes a valued part of our home, and its...
My mother has recently moved to Pottersway and we feel that we could not have found a better place for her to live.
The building, rooms, food and garden are all wonderful , but most importantly the team here is fantastic. All the staff are very friendly and caring. They've been incredibly welcoming and have taken the time to chat and find out what is important to us.
Thank you Pottersway
Thank you so much for your kind words. We're delighted to hear that your mother is happy here and that you're pleased with her care. It's lovely to know that she's enjoying her room, the food, and spending time in the garden. The team will be so pleased to hear your feedback - they've really...
Really friendly staff who truly care about the residents. Although newly opened people have found 'their feet' without too many teething problems. My relative has settled in better than we thought - just hope there is a good level of staff retention, but can't fault anything!
Thank you so much for taking the time to review Pottersway House. We are absolutely delighted that your relative has settled in so well and that you have found our staff to be so caring. I am very confident that we will have a stable work force as everyone is so committed to providing the very best...
My mum moved into Pottersway House a month ago. She has settled in very well considering she never wanted to go into a care home. She is starting to mix with the other residents and there are always activities going on and she is always encouraged to do things. Before she went into Pottersway House we could not get her to eat anything but she loves the meals here and enjoys going into the dinning room to eat and she looks forward to her mealtimes. All the staff are very pleasant and caring, nothing is too much trouble and they keep me up to date about my my mum, they have sorted mum out with a new G.P very quickly. When we visit mum the home is like going into a hotel, the decor is beautiful, the gardens are lovely and so relaxing to sit in, the coffee machine, cakes and biscuits are a nice touch as mum thinks she is providing us with refreshments in her home. We are very happy that mum is being cared for by such a lovely team and we highly recommend Pottersway House Care Home
Thank you so much for taking the time to review Pottersway House. It was so wonderful to read your review and to know that the team are getting everything so right. I will share your lovely comments with the staff and I know they will be delighted to hear how well they are doing. It is so important to us to receive feedback and so greatly appreciated.
I've been to visit my auntie who has not long moved in, I could not believe how many activities the care home provided for the residents! The food was amazing, and the staff are so welcoming!! The home is very clean!
Thank you for your lovely comments. These will be shared with the team who always appreciate hearing them.
Bed Vacancies
5 Bed Vacancies
Posted: 01 July 2026We have a range of ensuite bedrooms available. Please do get in touch to discuss your care needs in further detail.
News (8) & Events (0)
- 17 Apr 2026
There was a wonderful sense of celebration at Pottersway House this month as residents, families and team members came together to mark the very special milestone of our first birthday....
- 03 Mar 2026
We are delighted to share the exciting news that Pottersway House is now officially open following our successful CQC registration! After months of careful planning and preparation, our team is...
- 03 Mar 2026
On Saturday 12th April, we warmly welcomed friends, families, and members of the local community to our Spring Open Day. With the home now fully open and operational, the event...
There are no upcoming events for Pottersway House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pottersway House Care Home.
Meet the Team (17)

Rachel is the dedicated Home Manager for Pottersway House Care Home.
She has over 20 years of experience managing care homes and a background as a qualified nurse, and is passionate about making our home a place where residents feel truly cared for, valued and at ease.
Building strong relationships with residents, families and staff is at the heart of her approach to ensure that everyone feels part of a supportive and welcoming community.
She believes that luxury care is about much more than the setting, it’s about offering dignity and a personal touch every single day.

Sally is the dedicated Deputy Manager for Pottersway House Care Home.

Dawn is the dedicated Business Administrator for Pottersway House Care Home.

Yvonne is the dedicated Receptionist for Pottersway House Care Home.

Sylvia is the dedicated Registered Nurse for Pottersway House Care Home.

Lucy is the dedicated Head of Lifestyle & Receptionist for Pottersway House Care Home.

Amy is the dedicated Activity coordinator at Pottersway House care home.

Michaela is the dedicated Senior Care Assistant for Pottersway House Care Home.

Coral is a dedicated Care Assistant for Pottersway House Care Home.

Deborah is a dedicated Care Assistant for Pottersway House Care Home.

Dianne is the dedicated Head Housekeeper for Pottersway House Care Home.

Lisa is the dedicated Housekeeper for Pottersway House Care Home.

Lisa is the dedicated Housekeeper for Pottersway House Care Home.

Andrew is the dedicated Chef for Pottersway House Care Home

Ioan is the dedicated Kitchen Assistant for Pottersway House Care Home.

Michael is the dedicated Kitchen Assistant at Pottersway House care home.

Andrew is the dedicated Maintenance Manager for Pottersway House Care Home.
Frequently Asked Questions about Pottersway House Care Home
What types of Care is Pottersway House Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pottersway House Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Pottersway House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pottersway House Care Home to the centre of Stoke-on-Trent?
8.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pottersway House Care Home to verify any information. View our terms and conditions. Pottersway House Care Home has an Enhanced Service -more info.