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Pottersway House Care Home

Sandbach Road North, Church Lawton, Alsager, Stoke-on-Trent, Cheshire ST7 3RG
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The home is excellently designed and decorated with all the facilities the residents need.Janice J(Sister-in-law of Resident/Service User)
Pottersway House Care Home, Stoke-on-Trent
The building, rooms, food and garden are all wonderfulS S(Son of Resident/Service User)
Pottersway House Care Home, Stoke-on-Trent
All the staff are very friendly and caring. They've been incredibly welcomingS S(Son of Resident/Service User)
Pottersway House Care Home, Stoke-on-Trent

Pottersway House Care Home is an exceptional, newly established luxury care facility located in the picturesque village of Church Lawton, near Alsager. Designed to offer the highest standards of care, this state-of-the-art home provides 60 spacious, elegantly furnished ensuite bedrooms.

Pottersway House offers a comprehensive range of care services, including residential care, dementia care, nursing care, and respite care, ensuring that each resident receives tailored support to meet their individual...  

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Care Provided by Pottersway House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,650£1,600 - £1,650
Residential Dementia Care£1,600 - £1,700£1,600 - £1,700
Nursing Care£1,650 - £1,750£1,650 - £1,750

Pottersway House offers luxury, all-inclusive living, giving residents and their families complete peace of mind with the reassurance that everything is taken care of and included as part of daily life. This includes personal care, accommodation, personal laundry, all meals, snacks and refreshments, a varied programme of in-home activities, hairdressing, basic nail care/manicures and access to Wi-Fi.

Contact Pottersway House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rachel Simpson (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Parking is available on site.

Pottersway House Care Home Reviews (29)

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9.9

Pottersway House Care Home has a Review Score of 9.9 (9.945) out of 10, based on 29 reviews in the last 2 years. Over all time Pottersway House Care Home has 29 reviews.

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Showing 29 reviews matching selected criteria
Review from A T (Son of Resident) published on 19 August 2025 Submitted via Website
Overall Experience
My mother has recently become a resident of Pottersway. It had been a difficult experience finding an choosing appropriate care for her.. i wanted to express my deep thanks to the management team, the nurses and carers alike..
The home is immaculately clean, well presented with beautiful decor and surroundings which are calm and peaceful..
The staff and welcoming and friendly, offering reassurance and patience when dealing with complex health problems..

My mother has received nothing but wonderful care and compassion. She has settled quickly and feels at home. I am personally delighted with the home, the care, the food, and activities. The efforts the staff have made to make her reassured and settled. The staff have gone above and beyond my expectations. I have no hesitation in recommending the home to other prospective residents.

Reply from Emma Miles, Manager at Pottersway House Care Home

Thank you for taking the time to complete a review. This means a lot to the team. I can appreciate how hard it must be to make the decision to move a loved one into a care home. I am glad your mother has settled in well. We look forward to your next visit.

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Review from Pat H (Daughter of Resident) published on 6 August 2025 Submitted via Postal Card
Overall Experience

My mother moved to Pottersway House in May 2025. She has vascular dementia and had started to neglect herself and too wander so we made the decision to put her into f/t residential care. Since moving to Pottersway Mum has gained weight, been involved with various activities including exercising, games, crafting and her favourite gardening. She is happy and content and although she cannot remember things, she can relate to the staff and her surroundings.

Reply from Jayne Walker, Manager at Pottersway House Care Home

Thank you so much for taking the time to do this review. We are so pleased to have your mum live at Pottersway House. Your review will be shared with the team.

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Review from Karen J (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card
Overall Experience

Could not rate this home and our experience here highly enough. From the moment Dad arrived we have all been shown such love, friendship and care, not just Dad. The staff are perfect. Professional, caring, thoughtful, observant. Nothing is too much trouble. Pottersway is beautiful, decor and garden. Very informative with family.

Reply from Management Team, Management Team at Pottersway House Care Home

Thank you for your kind review and we are privileged to be able to support your dad and the family. We love having your dad live with us at Pottersway House and we pride ourselves in not only providing the very best care within a beautiful setting but ensuring that families are very much...  

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Review from Debbie R (Niece of Resident) published on 16 July 2025 Submitted via Postal Card
Overall Experience

Couldn't be more please with everything!! The staff are amazing with my auntie and have helped me as feeling out of my depth with sorting everything as it has come down to me the responsibility of care staff really spend detail to settling in the resident.

Reply from Jayne Walker, Regional Support Manager at Pottersway House Care Home

Thank you for your kind words. We will make sure they are past onto the team here at Pottersway House.

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Review from P H (Son of Resident) published on 8 July 2025 Submitted via Postal Card
Overall Experience

Nice location staff interaction is good. The establishment has "soul" Its not just corporate facility. Food and coffee is excellent.

Reply from Kelly Walker, Regional Director at Pottersway House Care Home

Thank you so much for your kind review. I appreciate you taking the time to give us feedback. We will ensure the staff receive your kind comments. We hope your loved one continues to enjoy the service.

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Review from P H (Son of Resident) published on 13 June 2025 Submitted via Postal Card
Overall Experience

Very good. Staff very friendly.

Reply from Emma Miles, manager at Pottersway House Care Home

Thank you for taking the time to leave us your review

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Review from Karen L (Daughter of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience
My mum absolutely adores being in Pottersway Care Home. Every time we visit her she tells us how very happy she is and that she loves it there.
I cannot compliment the staff highly enough; They are attentive, sensitive and welcoming. Before joining the home, my mum was anxious, lonely and often tearful. Now she is bopping along to Elvis, joining in with quizzes and exercise classes, and always seems to be creating artwork and flower arrangements.

I really struggled with the thought of putting mum into a home and now I wish I had done it sooner. It brings me such joy to see how happy, content and secure she feels. I would wholeheartedly recommend Pottersway to everyone.

Reply from Emma Miles, manager at Pottersway House Care Home

We are thrilled to hear this, for both your mum and you

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Review from M M (Brother of Resident) published on 14 May 2025 Submitted via Postal Card
Overall Experience

My sister has been benefiting from respite care at Pottersway care home, as it has only just opened I was not too sure what to expect, but having looked around was reassured by those I met and the fantastic rooms and facilities. Pottersway has delivered all that I wanted for my sister in terms of environment, care and well being.

Reply from Emma Miles, manager at Pottersway House Care Home

Thank you, we are glad your sister enjoyed her stay with us

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Review from L M (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card
Overall Experience

Very early days but our experience so far is outstanding. Beautiful accommodation. Standard of care is exceptional. Consideration has been given to all our needs, resident and family. Wonderful variety of food and suitably adapted to our dad's requirements.

Reply from Emma Miles, manager at Pottersway House Care Home

Thankyou, it is lovely to hear this feedback and we are committed to that outstanding experience continuing

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 27 August 2026

We have a range of ensuite bedrooms available. Please do get in touch to discuss your care needs in further detail.

News (8) & Events (0)

News
  • 17 Apr 2026

    There was a wonderful sense of celebration at Pottersway House this month as residents, families and team members came together to mark the very special milestone of our first birthday....

  • 03 Mar 2026

    We are delighted to share the exciting news that Pottersway House is now officially open following our successful CQC registration! After months of careful planning and preparation, our team is...

  • 03 Mar 2026

    On Saturday 12th April, we warmly welcomed friends, families, and members of the local community to our Spring Open Day. With the home now fully open and operational, the event...

Upcoming Events

There are no upcoming events for Pottersway House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Pottersway House Care Home.

Accreditations

There are no accreditations posted yet for Pottersway House Care Home.

Meet the Team (17)

Rachel Simpson
Rachel SimpsonJob Title Home Manager

Rachel is the dedicated Home Manager for Pottersway House Care Home.

She has over 20 years of experience managing care homes and a background as a qualified nurse, and is passionate about making our home a place where residents feel truly cared for, valued and at ease.

Building strong relationships with residents, families and staff is at the heart of her approach to ensure that everyone feels part of a supportive and welcoming community.

She believes that luxury care is about much more than the setting, it’s about offering dignity and a personal touch every single day.

Sally Appleton
Sally AppletonJob Title Deputy Manager

Sally is the dedicated Deputy Manager for Pottersway House Care Home.

Dawn Byrne
Dawn ByrneJob Title Business Administrator

Dawn is the dedicated Business Administrator for Pottersway House Care Home.

Yvonne Ireland
Yvonne IrelandJob Title Receptionist

Yvonne is the dedicated Receptionist for Pottersway House Care Home.

Sylvia Rushton
Sylvia RushtonJob Title Registered Nurse

Sylvia is the dedicated Registered Nurse for Pottersway House Care Home.

Lucy Rushton
Lucy RushtonJob Title Head of Lifestyle & Receptionist

Lucy is the dedicated Head of Lifestyle & Receptionist for Pottersway House Care Home.

Amy Gibson
Amy GibsonJob Title Activity Coordinator

Amy is the dedicated Activity coordinator at Pottersway House care home.

Michaela Rigby
Michaela RigbyJob Title Senior Care Assistant

Michaela is the dedicated Senior Care Assistant for Pottersway House Care Home.

Coral Eaton
Coral EatonJob Title Care Assistant

Coral is a dedicated Care Assistant for Pottersway House Care Home.

Deborah Morgan
Deborah MorganJob Title Care Assistant

Deborah is a dedicated Care Assistant for Pottersway House Care Home.

Dianne Phillips
Dianne PhillipsJob Title Head Housekeeper

Dianne is the dedicated Head Housekeeper for Pottersway House Care Home.

Lisa McCall
Lisa McCallJob Title Housekeeper

Lisa is the dedicated Housekeeper for Pottersway House Care Home.

Lisa McCall
Lisa McCallJob Title Housekeeper

Lisa is the dedicated Housekeeper for Pottersway House Care Home.

Andrew Crutchley
Andrew CrutchleyJob Title Chef

Andrew is the dedicated Chef for Pottersway House Care Home

Ioan Zaharia
Ioan ZahariaJob Title Kitchen Assistant

Ioan is the dedicated Kitchen Assistant for Pottersway House Care Home.

Austin
Austin Job Title Kitchen Assistant

Michael is the dedicated Kitchen Assistant at Pottersway House care home.

Andrew Pearse
Andrew PearseJob Title Maintenance

Andrew is the dedicated Maintenance Manager for Pottersway House Care Home.

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