Submit a Review for Potter House Care Home
103 Highfield Road, Yeovil, BA21 4RJ
View full details of Potter House Care HomeLatest Reviews for Potter House Care Home
11 June 2026
Mum settled well into potters house. Staff went above and beyond to make her feel welcome and reassured her of any worries. The whole staff team are wonderful. They really work hard to ensure residents are cared for and happy. The food is lovely and serves on hot plates, to everyones liking!!
Refreshments and goodies are available throughout the day and the homemmaaycakrs are not to be missed!
All the staff work so hard to make potters house a home from home experience .
It's been a bumpy ride with management changes and lack of a social coordinator. But these issues have recently been addressed and things have improved.
08 June 2026
My mother has been very well looked after at Potter House since entering a few months ago. She feels safe and she is safe with no more falls since she arrived. The care home is clean and very modern with good facilities. The carers are friendly and chatty and my mother's social life has probably got
even better with lots of visitors as well!
08 June 2026
We absolutely adore Potter House.
My mum spent a few months as a resident after a fall and then a stroke. She loved the home, her room and the staff.
The family were always welcomed and everybody adores the whole set up.
We would move mum back in tomorrow if we could.
The staff are
absolutely amazing as well. Potter House is like an extended family.
5 stars everytime.
08 June 2026
Mum has been a resident since last October 2025
All the staff are very helpful always smiling and nothing is ever too much trouble .
They all demonstrate a caring nature , combined with compassion and a great sense of humour. Potter House is a very friendly happy relaxed home.
Every person is
treated individually with respect and dignity at all times .
Potter House is a wonderful home .
04 June 2026
The care team were absolutely superb and extremely professional and compassionate both for my husband and myself. It is a beautiful place but the staff there make it special.
11 May 2026
I cannot recommend this care home highly enough. From the moment you walk through the doors, there's a genuine sense of warmth, dignity, and professionalism that sets it apart. The staff are not only highly skilled but also incredibly compassionate-they treat residents with respect and kindness,
taking the time to understand each individual's needs and preferences.
The facilities are clean, comfortable, and thoughtfully designed, creating a safe and welcoming environment. Meals are nutritious and well-prepared, with attention given to dietary requirements and personal tastes. There's also a strong sense of community, with regular activities and social events that keep residents engaged and uplifted.
Communication with families is excellent, offering reassurance and transparency at all times. It's clear that the team truly cares about the wellbeing and happiness of every resident.
23 April 2026
Hayley was very professional and keeps the building and reception. Very good communication and friendly.
22 April 2026
Mum has had wonderful support, during her time she has improved greatly. She will miss the residents and staff.
30 January 2026
My parents moved here for respite as they were having a new boiler installed , so just for 4 weeks. But my father who had dementia loved it. I saw him flourish and he even went on trips out. For him it was life changing. Both parents had been very resistant to a care home but in the end they both
enjoyed it. I can rate the staff highly enough, they genuinely care about the residents. My father sadly passed in November 2025 but it was great to see he spent the last months of his life fulfilled.
30 January 2026
I highly recommend Potters House who have made my Nan feel so welcome. The home is brand new and immaculate. Lovely rooms that have everything needed and can be personalised with photos and pictures to feel like home.
Having visited various care homes over the past few years, I know that Potters
House is truly EXCELLENT!
04 December 2025
I was looked after very well. I had mobility problems but was given as much help as I needed.
26 September 2025
I am a resident at Potter House, I am treated with the utmost respect and care. The food is good and I am happy with my room, it is beautiful. Staff are kind to me and the manager is very sweet and caring. I feel Potter House is my home.
24 September 2025
Excellent service.
15 September 2025
As a family we made the decision to place a family member into the care of Potter house.
We had an initial tour with a staff member and she was extremely helpful, giving us all the relevant details and making us feel very comfortable with the care our relative was going to receive.
The manager
has also been a huge help to our family as it's been difficult with other family members living overseas, and has gone out of his way to ensure our relative is happy and settled and keeps regular communication with family.
The home itself is beautiful, very well maintained. All of the staff are lovely and friendly, cannot do enough for the residents or the families who visit.
We love that the home encourages social activities not only for the residents but also for their families to join, it's just a lovely touch.
Cakes are also usually 10/10.
And also a special mention to another staff member, he is helpful and happy whenever we visit and so friendly always!
Would highly recommended potter house!
01 September 2025
Coming to visit our old friend for a second time we were again struck by the cleanliness and arrangements and hospitality of the staff.
The gardens however were very disappointing everything wanted a through watering. To walk around and see everything looking so sad cannot be good experience. Such
a sad waste of time and money to plant up what were beds with great potential is such a shame. Other than that we were so pleased to see our friends so taken care of.
29 August 2025
My stepfather came to Potter House after a spell in hospital. He received a warm welcome and staff helped him to settle. We are always welcomed when we visit and feel at ease to ask about him as well as any questions that we have. We know that he is being well cared for and his needs met.
22 August 2025
My husband was well looked after. The staff were very patient and I can't praise them enough. Facilities very clean and spacious. Eating areas not confined to one place with plenty of space to walk around.
19 August 2025
My son and daughter were looking for me to have a couple of weeks' respite, and as soon as they found Potters, that was the place to be. I spent 2 weeks in there, and it was out of this world. Everything was spotless and very clean. As for the staff, I can't thank them enough, they were superb,
kind, helpful, friendly, they were fantastic. I would recommend Potters to everyone, and if the time arose, I would be back there in a shot. Many, many thanks to everyone.
09 July 2025
Potter House helped me find my feet following an operation. A huge thank you for helping my transition home. The staff, food, games and rooms are fantastic! I cannot thank you enough!
03 July 2025
Very good, brand new immaculate. Very helpful obliging staff who kept in touch with me.
Latest Reviews for Potter House Care Home
11 June 2026
Mum settled well into potters house. Staff went above and beyond to make her feel welcome and reassured her of any worries. The whole staff team are wonderful. They really work hard to ensure residents are cared for and happy. The food is lovely and serves on hot plates, to everyones liking!!
Refreshments and goodies are available throughout the day and the homemmaaycakrs are not to be missed!
All the staff work so hard to make potters house a home from home experience .
It's been a bumpy ride with management changes and lack of a social coordinator. But these issues have recently been addressed and things have improved.
08 June 2026
My mother has been very well looked after at Potter House since entering a few months ago. She feels safe and she is safe with no more falls since she arrived. The care home is clean and very modern with good facilities. The carers are friendly and chatty and my mother's social life has probably got
even better with lots of visitors as well!
08 June 2026
We absolutely adore Potter House.
My mum spent a few months as a resident after a fall and then a stroke. She loved the home, her room and the staff.
The family were always welcomed and everybody adores the whole set up.
We would move mum back in tomorrow if we could.
The staff are
absolutely amazing as well. Potter House is like an extended family.
5 stars everytime.
08 June 2026
Mum has been a resident since last October 2025
All the staff are very helpful always smiling and nothing is ever too much trouble .
They all demonstrate a caring nature , combined with compassion and a great sense of humour. Potter House is a very friendly happy relaxed home.
Every person is
treated individually with respect and dignity at all times .
Potter House is a wonderful home .
04 June 2026
The care team were absolutely superb and extremely professional and compassionate both for my husband and myself. It is a beautiful place but the staff there make it special.
11 May 2026
I cannot recommend this care home highly enough. From the moment you walk through the doors, there's a genuine sense of warmth, dignity, and professionalism that sets it apart. The staff are not only highly skilled but also incredibly compassionate-they treat residents with respect and kindness,
taking the time to understand each individual's needs and preferences.
The facilities are clean, comfortable, and thoughtfully designed, creating a safe and welcoming environment. Meals are nutritious and well-prepared, with attention given to dietary requirements and personal tastes. There's also a strong sense of community, with regular activities and social events that keep residents engaged and uplifted.
Communication with families is excellent, offering reassurance and transparency at all times. It's clear that the team truly cares about the wellbeing and happiness of every resident.
23 April 2026
Hayley was very professional and keeps the building and reception. Very good communication and friendly.
22 April 2026
Mum has had wonderful support, during her time she has improved greatly. She will miss the residents and staff.
30 January 2026
My parents moved here for respite as they were having a new boiler installed , so just for 4 weeks. But my father who had dementia loved it. I saw him flourish and he even went on trips out. For him it was life changing. Both parents had been very resistant to a care home but in the end they both
enjoyed it. I can rate the staff highly enough, they genuinely care about the residents. My father sadly passed in November 2025 but it was great to see he spent the last months of his life fulfilled.
30 January 2026
I highly recommend Potters House who have made my Nan feel so welcome. The home is brand new and immaculate. Lovely rooms that have everything needed and can be personalised with photos and pictures to feel like home.
Having visited various care homes over the past few years, I know that Potters
House is truly EXCELLENT!
04 December 2025
I was looked after very well. I had mobility problems but was given as much help as I needed.
26 September 2025
I am a resident at Potter House, I am treated with the utmost respect and care. The food is good and I am happy with my room, it is beautiful. Staff are kind to me and the manager is very sweet and caring. I feel Potter House is my home.
24 September 2025
Excellent service.
15 September 2025
As a family we made the decision to place a family member into the care of Potter house.
We had an initial tour with a staff member and she was extremely helpful, giving us all the relevant details and making us feel very comfortable with the care our relative was going to receive.
The manager
has also been a huge help to our family as it's been difficult with other family members living overseas, and has gone out of his way to ensure our relative is happy and settled and keeps regular communication with family.
The home itself is beautiful, very well maintained. All of the staff are lovely and friendly, cannot do enough for the residents or the families who visit.
We love that the home encourages social activities not only for the residents but also for their families to join, it's just a lovely touch.
Cakes are also usually 10/10.
And also a special mention to another staff member, he is helpful and happy whenever we visit and so friendly always!
Would highly recommended potter house!
01 September 2025
Coming to visit our old friend for a second time we were again struck by the cleanliness and arrangements and hospitality of the staff.
The gardens however were very disappointing everything wanted a through watering. To walk around and see everything looking so sad cannot be good experience. Such
a sad waste of time and money to plant up what were beds with great potential is such a shame. Other than that we were so pleased to see our friends so taken care of.
29 August 2025
My stepfather came to Potter House after a spell in hospital. He received a warm welcome and staff helped him to settle. We are always welcomed when we visit and feel at ease to ask about him as well as any questions that we have. We know that he is being well cared for and his needs met.
22 August 2025
My husband was well looked after. The staff were very patient and I can't praise them enough. Facilities very clean and spacious. Eating areas not confined to one place with plenty of space to walk around.
19 August 2025
My son and daughter were looking for me to have a couple of weeks' respite, and as soon as they found Potters, that was the place to be. I spent 2 weeks in there, and it was out of this world. Everything was spotless and very clean. As for the staff, I can't thank them enough, they were superb,
kind, helpful, friendly, they were fantastic. I would recommend Potters to everyone, and if the time arose, I would be back there in a shot. Many, many thanks to everyone.
09 July 2025
Potter House helped me find my feet following an operation. A huge thank you for helping my transition home. The staff, food, games and rooms are fantastic! I cannot thank you enough!
03 July 2025
Very good, brand new immaculate. Very helpful obliging staff who kept in touch with me.