Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Miller House Care Home

stars
stars 23 December 2024
My mother spent 12 months at Shaw/Miller Houses. During that time, the staff was always helpful, kind, and courteous. They provided dignity and professional care to my Mum who suffered from dementia. She passed away in the care home with me and my family present. The team was amazing. The entire
time of her passing and beyond.
Review from S L (Son of Resident/Service User)
stars
stars 01 November 2024
To start on a positive: My mum's room is clean, although when I visit I attend with wipes and wipe over surfaces. Miller House has a few lovely staff. I witnessed recently only one member of staff being on duty/shift at 6pm. This was a horrific visit with my mum as I was very aware of the other
16/17 residents in the lounge left to their own devices. Having walked the corridors to find a carer/senior carer, I then found the staff member that was on duty. Yes I did express my views on the current situation. I was greeted with Yes I'm the only person on duty... scheduled staff have rang in sick and Bloomcare have cut staff hours! Bloomcare at this point made it my issue! I am addressing this issue directly with Care Quality Commission/Adult Social Care. Yes ShawSide have attempted to contact me, I wasn't able to take the call. The manager works 9/5 like me. Bloomcare have a lot of work to do with staff that display openly they don't want to be there!
Review from Lesley G (Daughter of Resident/Service User)