Submit a Review for Ponbay Lodge
187 The Ridge, Hastings, TN34 2AE
View full details of Ponbay LodgeLatest Reviews for Ponbay Lodge
29 May 2026
My mother has been staying at Ponbay Lodge since September starting with Respite stays but now permanent. The home is small and has a lovely warm and friendly atmosphere.
Mum has a lovely room which opens out on to an attractive courtyard. So she can go straight out of her room to sit and have
coffee which she's starting to do. She also has a sea view! The Staff are all lovely all kind and friendly. Mum enjoys good quality meals. I feel shes safe and well cared for.
Perhaps more varied activities would be appreciated.
27 May 2026
Always attentive and polite and considerate - with sometimes a very difficult resident who however states his complete satisfaction with all your efforts. Your staff are demonstating a lot of patience
20 May 2026
The home is beautiful. Always clean and fresh. Mum's room is spacious and bright. I like the ensuite wet room enabling mum to be showered without going to another bathroom. I've found all my conversations with the staff to be friendly and helpful. Staff are caring and compassionate towards my mum.
I would not hesitate to recommend Ponbay Lodge.
15 May 2026
My mother is a resident of Ponbay Lodge and, despite her reservations at moving to a care home, she had settled very well. This is largely down to the attentive and caring staff who will always go the extra mile to ensure comfort. When I arrive at Ponbay, I am always welcomed with a smile and kind
words.
The food is varied and of excellent quality, and families are welcome to join their loved ones for lunch or dinner.
Two activities are planned for each day and are designed to encourage mobility, sociability and fun.
The environment is always clean and furnishings are tasteful and good quality.
07 May 2026
A wonderful atmosphere at the Easter Saturday event. Lovely singing, fabulous food and Easter egg hunt. We all loved it. A happy occasion.
07 May 2026
A joyous Easter Saturday spent at Ponbay Lodge. Lovely performance by the dazzling singer, all residents and their families singing and dancing. The afternoon was topped off with the most delicious afternoon tea comprising of savoury and sweet treats. Every child present took part in a colouring
competition and all won an Easter Egg! Thank you Ponbay team for hosting such a wonderful event and for taking not only great care of our loved ones but all the friends and relatives.
24 April 2026
My experience was everytime I visit my auntie the home is spotlessly clean.
The staff are amazing, food very tasty. The only thing I would surgest is to change the colour of the uniform as gray is dull a nice bright colour would be nice.
13 April 2026
My grandma had been staying in Ponbay Lodge following a hip operation. The staff are all so friendly, the home is immaculately clean and the food is amazing. You can see the staff put so much effort in to making every day enriching for the residents. We have enjoyed 2 events at the home (Winnie the
Pooh Party & Easter party) and on both occasions everyone has been so welcoming. Would highly recommend the home to anyone needing support
12 March 2026
My mother came into Ponbay care home at the beginning of February, I was anxious as I didn't think she would be happy to stay at the home, but from the moment Mum went through the front door all the staff from reception to management to the carers made Mum feel so special and welcome,
I've been
truly amazed as to how Mum has settled in and I believe this is down to the caring attitude of staff. Mum has taken parts in different activities that she wasn't doing at home and has enjoyed her meals sitting at a table again ,
The Home itself has been designed very well with many different areas to sit, it's beautiful and light inside with every aspect fought through to make everyone stay there comfortable,
I would like to give a special thank you to Gaylynne, Zach, Chloe, Shelley, Emma, Mandy, Natalie, these are just some of the wonderful staff who made Mum feel very welcome.
I look forward to many more visits and having memorable times with Mum again
05 March 2026
My mother in law was admitted to Ponbay Care Home as an emergency over the Xmas period after breaking her shoulder/humerus. She was assessed urgently and welcomed into Ponbay the following day ie 24th December where she spent a very happy 8 weeks, whilst she was recovering sufficiently to go back
to her independent living.
I cannot thank the staff enough for the wonderful care and support she was given at such a difficult time in her and our lives. All the staff treated her with kindness, dignity and respect and I wouldn't hesitate to recommend this Care Home to others in need.
25 February 2026
I immediately felt at home, all staff, whatever their role, were friendly, nothing too much trouble and went out of their way to give us all a pleasant experience. With various activities to keep us entertained. If I need more care in the future I will have no reservations in returning. I also liked
everything included in price, with no extra to pay.
15 January 2026
Mum went into Ponbay Lodge after a fall at home and a subsequent hospital stay. the staff were very caring and attentive and encouraged Mum with building her confidence back up in readiness for returning home. She was treated as an individual and her dignity was at the forefront of her care. She
also enjoyed a few luxurious baths, which she has been unable to have for several years.
14 November 2025
Whole experience of Professional Care Team, from Head Manager to Laundry Worker providing Business Continuity and IT facility in addition to normal care for myself, including servicing overnight Due Diligence work with refreshments and Meeting Space, enabling Video Call Conference for Family shows
what a valuable resource this is.for the Hastings Community.
04 November 2025
Everything that we have experienced at Ponbay Lodge so far has been wonderful. Gailynne at the front desk has been so kind and helpful with every enquiry we've made. Both Kim and Vicki in management came out to assess my mum the same afternoon to help get her care asap. Each carer I have met has
been so supportive and caring, not only to my mum but all of us as a family. All the staff at Ponbay Lodge are amazing.
The home itself is brand new and purposely built, everything is beautifully presented.
After having such a difficult decision to access care, we feel so happy mum is in an environment where we know she is treated with respect and is safe.
Latest Reviews for Ponbay Lodge
29 May 2026
My mother has been staying at Ponbay Lodge since September starting with Respite stays but now permanent. The home is small and has a lovely warm and friendly atmosphere.
Mum has a lovely room which opens out on to an attractive courtyard. So she can go straight out of her room to sit and have
coffee which she's starting to do. She also has a sea view! The Staff are all lovely all kind and friendly. Mum enjoys good quality meals. I feel shes safe and well cared for.
Perhaps more varied activities would be appreciated.
27 May 2026
Always attentive and polite and considerate - with sometimes a very difficult resident who however states his complete satisfaction with all your efforts. Your staff are demonstating a lot of patience
20 May 2026
The home is beautiful. Always clean and fresh. Mum's room is spacious and bright. I like the ensuite wet room enabling mum to be showered without going to another bathroom. I've found all my conversations with the staff to be friendly and helpful. Staff are caring and compassionate towards my mum.
I would not hesitate to recommend Ponbay Lodge.
15 May 2026
My mother is a resident of Ponbay Lodge and, despite her reservations at moving to a care home, she had settled very well. This is largely down to the attentive and caring staff who will always go the extra mile to ensure comfort. When I arrive at Ponbay, I am always welcomed with a smile and kind
words.
The food is varied and of excellent quality, and families are welcome to join their loved ones for lunch or dinner.
Two activities are planned for each day and are designed to encourage mobility, sociability and fun.
The environment is always clean and furnishings are tasteful and good quality.
07 May 2026
A wonderful atmosphere at the Easter Saturday event. Lovely singing, fabulous food and Easter egg hunt. We all loved it. A happy occasion.
07 May 2026
A joyous Easter Saturday spent at Ponbay Lodge. Lovely performance by the dazzling singer, all residents and their families singing and dancing. The afternoon was topped off with the most delicious afternoon tea comprising of savoury and sweet treats. Every child present took part in a colouring
competition and all won an Easter Egg! Thank you Ponbay team for hosting such a wonderful event and for taking not only great care of our loved ones but all the friends and relatives.
24 April 2026
My experience was everytime I visit my auntie the home is spotlessly clean.
The staff are amazing, food very tasty. The only thing I would surgest is to change the colour of the uniform as gray is dull a nice bright colour would be nice.
13 April 2026
My grandma had been staying in Ponbay Lodge following a hip operation. The staff are all so friendly, the home is immaculately clean and the food is amazing. You can see the staff put so much effort in to making every day enriching for the residents. We have enjoyed 2 events at the home (Winnie the
Pooh Party & Easter party) and on both occasions everyone has been so welcoming. Would highly recommend the home to anyone needing support
12 March 2026
My mother came into Ponbay care home at the beginning of February, I was anxious as I didn't think she would be happy to stay at the home, but from the moment Mum went through the front door all the staff from reception to management to the carers made Mum feel so special and welcome,
I've been
truly amazed as to how Mum has settled in and I believe this is down to the caring attitude of staff. Mum has taken parts in different activities that she wasn't doing at home and has enjoyed her meals sitting at a table again ,
The Home itself has been designed very well with many different areas to sit, it's beautiful and light inside with every aspect fought through to make everyone stay there comfortable,
I would like to give a special thank you to Gaylynne, Zach, Chloe, Shelley, Emma, Mandy, Natalie, these are just some of the wonderful staff who made Mum feel very welcome.
I look forward to many more visits and having memorable times with Mum again
05 March 2026
My mother in law was admitted to Ponbay Care Home as an emergency over the Xmas period after breaking her shoulder/humerus. She was assessed urgently and welcomed into Ponbay the following day ie 24th December where she spent a very happy 8 weeks, whilst she was recovering sufficiently to go back
to her independent living.
I cannot thank the staff enough for the wonderful care and support she was given at such a difficult time in her and our lives. All the staff treated her with kindness, dignity and respect and I wouldn't hesitate to recommend this Care Home to others in need.
25 February 2026
I immediately felt at home, all staff, whatever their role, were friendly, nothing too much trouble and went out of their way to give us all a pleasant experience. With various activities to keep us entertained. If I need more care in the future I will have no reservations in returning. I also liked
everything included in price, with no extra to pay.
15 January 2026
Mum went into Ponbay Lodge after a fall at home and a subsequent hospital stay. the staff were very caring and attentive and encouraged Mum with building her confidence back up in readiness for returning home. She was treated as an individual and her dignity was at the forefront of her care. She
also enjoyed a few luxurious baths, which she has been unable to have for several years.
14 November 2025
Whole experience of Professional Care Team, from Head Manager to Laundry Worker providing Business Continuity and IT facility in addition to normal care for myself, including servicing overnight Due Diligence work with refreshments and Meeting Space, enabling Video Call Conference for Family shows
what a valuable resource this is.for the Hastings Community.
04 November 2025
Everything that we have experienced at Ponbay Lodge so far has been wonderful. Gailynne at the front desk has been so kind and helpful with every enquiry we've made. Both Kim and Vicki in management came out to assess my mum the same afternoon to help get her care asap. Each carer I have met has
been so supportive and caring, not only to my mum but all of us as a family. All the staff at Ponbay Lodge are amazing.
The home itself is brand new and purposely built, everything is beautifully presented.
After having such a difficult decision to access care, we feel so happy mum is in an environment where we know she is treated with respect and is safe.