Submit a Review for Samuel House
Porterwood Drive, Heanor, Derby, DE75 7WY
View full details of Samuel HouseLatest Reviews for Samuel House
27 February 2026
Excellent staff and lots of activities. Lovely ensuite rooms. Very comfortable. Samuel House is in a beautiful place with views of the lake.
19 February 2026
I was astonished by the high quality of your property and services. Your staff are without exception kind caring and conscientious in all aspects of their job and have infinite patience, and nothing appears too much trouble.
19 February 2026
Mum had 2 weeks Respite Care in December 2025.
She has now gone for a further 4 weeks Respite care
with a view to become a permanent resident going forward.
The Care received has been first class. All the staff have been kind patient and attentive.
The facilities are excellent and is in a good
location.
And I will be very happy mum will be a permanent resident going forward.
19 February 2026
The care home feels like a five star hotel. The rooms are very nice and comfortable. My mother is receiving the best care and help from all the friendly and caring staff. The management team are very helpful and caring. The meals I have had with my mother are very nice. The hairdresser is very good
as well. Everything is good about this care home. Very pleased.
19 February 2026
Samuel House is an exceptional care home. The building is situated in a fantastic are open land, a lake, but primarily the staff. All of them are caring, patient, friendly, and nothing is ever too much trouble. They all go out of their way to make everyone happy, safe, and so special. The
food/drinks are excellent. Varied activities are daily enjoyed by all.
16 February 2026
I've been really impressed with the home and the care that they are giving to my father. The staff there are wonderful and very attentive to the care and needs of the residents. A special mention for the food as well. It's all homemade, and it's important for older people to have good, wholesome
food. Wonderful homemade cake too! All in all, a fantastic care home. I thank all the staff for the care they are providing to my father.
05 February 2026
Lovely home and wonderful people that were welcoming from the very first contact made. Mum is very happy here and all of the care team now feel like mum's extended family. The bedrooms are beautiful and fresh, with plenty of nice features and there are lots of activities and spaces for entertaining.
Weekly hairdresser is a bonus and food is fantastic.
Would 100% recommend Samuel House to anyone looking for a home from home for their loved one.
05 February 2026
My mother has been at Samuel House since August 2025, she enjoys all the activities which they do every day. Loves being able to sit outside and taken for trips out. When she was ill she was looked after superbly. The rooms are spacious, light and airy with plenty of cupboard space and lovely
en-suites. All the staff are kind, friendly and professional. I would recommend this home to anyone.
25 December 2025
My dad stayed at Samuel House for 2 weeks respite care. He thoroughly enjoyed his "holiday" and is keen to go back for another stay. Very welcoming atmosphere. His room was very clean and comfortable and he enjoyed spending time in the lounge and dining room. The food was fabulous and we were
encouraged to join him for meals. All the staff were very kind and welcoming and we found nothing was too much trouble for them. There were lots of activities planned throughout the day including a trip to the pub. The highlight of the stay was the staff. All very kind, hardworking and thoughtful.
12 November 2025
I really can't fault the home. A lovely atmosphere and very friendly caring staff. Always there with a smile. Numerous activities to suit everyone. Highly recommend just too expensive which is why I am moving my husband.
05 November 2025
My lovely Mum came to stay in Samuel House while my partner & I had a short holiday. I was very nervous about leaving her, this was the first time since she has needed round the clock care. As soon as we arrived, we were both made so welcome, such lovely, friendly, caring staff. Mum's room was
so lovely, everything she could need was to hand. I unpacked for her & made sure she was settled & must admit I did shed a few tears when I left her. I felt confident though that she would be well cared for, & I had no need to worry. Mum couldn't praise the staff enough when I picked her up at the end of the break, she said to food was excellent too. I was very impressed with Samuel House, it's an extraordinary care home, we will definitely be using it again for all Mum's respite care. Thankyou so much to all the wonderful staff.
17 October 2025
Fantastic home in a super setting.
Care received is great. Activities are just endless. My mum has no time to get bored.
Couldn't be happier with the care and support at Samuel House.
29 September 2025
I couldn't have had better care, all the staff were wonderful and made me extremely welcome. The home is beautiful and feels like a hotel rather than a care home. I enjoyed the food and I was spoilt for choice. The activities were fun and very accessible. I cannot speak highly enough.
18 September 2025
My brother has been here for a month now and has settled in well mainly because he has been welcomed and made to feel its his home. The staff are all so lovely and everywhere is so clean and well cared for. His bedroom is very pleasant as well. He looks clean and well looked after ie his hair,
clothes and nail and he's certainly well fed! They are always doing activities.
22 August 2025
I recently had the opportunity to stay at Samuel House Care Home for two weeks and I must say, my experience was overwhelmingly positive. The accommodation was nothing short of excellent - everything was brand new, impeccably clean and well-maintained. It truly felt like a comfortable and welcoming
environment. The food provided was also a highlight of my stay. The menu offered a wide variety of choices and the staff were more than willing to adapt meals to suit individual needs, ensuring that everyone could enjoy their dining experience. What stood out the most, however, was the care staff. They were consistently polite and genuinely caring, always ready to assist. Whenever I pressed the buzzer, they responded promptly, making me feel valued and attended to throughout my stay. Overall, I highly recommend Samuel House care home for anyone seeking quality care in a pleasant setting. It exceeded my expectations in every aspect.
22 August 2025
We are very happy with the care mum is receiving. The staff are caring, attentive , and fully understand mums needs. They are friendly , fun , and seem to bond well with their resident's.
The food is lovely, made fresh everyday by their chef, with a varied menu.
Everyday they have different
activities, from chair based excersis, to baking, painting, singing and outdoor games etc.
The home is very clean and modern with lovely ensuite bedrooms, lounges, dining rooms.
We couldn't have picked a nicer home for mum to spend her remaining time.
30 July 2025
As the home is brand new you would expect it to be first class. It is, the finish inside is excellent the food is wonderful & plentiful. Hospitality from staff is also excellent. Well done. Mum will be back for future respite and if need be to stay in the future.
09 July 2025
This beautiful, brand-new home is bright, comfortable, and thoughtfully decorated-but what truly stands out is the staff. The management team are genuinely caring and go above and beyond. Every assistant and staff member we've met is warm, attentive, and clearly happy in their work. It's a real
comfort knowing our mum is in such capable and compassionate hands.
02 July 2025
I am writing this review to express my sincere appreciation and deep satisfaction with the exceptional standard of care and service provided at Samuel House Care Home, Shipley Lakeside, where my precious mum has recently become a resident. From the moment we were introduced to the home, it became
clear that Samuel House is not just a care facility but a thoughtfully run and genuinely welcoming community that places residents and their families at the heart of everything they do.
The Care Home Manager has set a truly outstanding tone for the entire establishment. Her leadership is evident in every detail-from the high morale of the staff to the smooth, respectful, and compassionate way that care is delivered day and night. The Front of House Manager deserves equal commendation. From the warm welcome to the consistent professionalism in all interactions, they help create a sense of trust and calm for families and residents alike. Thank you to the whole team! You are doing an amazing job.
Latest Reviews for Samuel House
27 February 2026
Excellent staff and lots of activities. Lovely ensuite rooms. Very comfortable. Samuel House is in a beautiful place with views of the lake.
19 February 2026
I was astonished by the high quality of your property and services. Your staff are without exception kind caring and conscientious in all aspects of their job and have infinite patience, and nothing appears too much trouble.
19 February 2026
Mum had 2 weeks Respite Care in December 2025.
She has now gone for a further 4 weeks Respite care
with a view to become a permanent resident going forward.
The Care received has been first class. All the staff have been kind patient and attentive.
The facilities are excellent and is in a good
location.
And I will be very happy mum will be a permanent resident going forward.
19 February 2026
The care home feels like a five star hotel. The rooms are very nice and comfortable. My mother is receiving the best care and help from all the friendly and caring staff. The management team are very helpful and caring. The meals I have had with my mother are very nice. The hairdresser is very good
as well. Everything is good about this care home. Very pleased.
19 February 2026
Samuel House is an exceptional care home. The building is situated in a fantastic are open land, a lake, but primarily the staff. All of them are caring, patient, friendly, and nothing is ever too much trouble. They all go out of their way to make everyone happy, safe, and so special. The
food/drinks are excellent. Varied activities are daily enjoyed by all.
16 February 2026
I've been really impressed with the home and the care that they are giving to my father. The staff there are wonderful and very attentive to the care and needs of the residents. A special mention for the food as well. It's all homemade, and it's important for older people to have good, wholesome
food. Wonderful homemade cake too! All in all, a fantastic care home. I thank all the staff for the care they are providing to my father.
05 February 2026
Lovely home and wonderful people that were welcoming from the very first contact made. Mum is very happy here and all of the care team now feel like mum's extended family. The bedrooms are beautiful and fresh, with plenty of nice features and there are lots of activities and spaces for entertaining.
Weekly hairdresser is a bonus and food is fantastic.
Would 100% recommend Samuel House to anyone looking for a home from home for their loved one.
05 February 2026
My mother has been at Samuel House since August 2025, she enjoys all the activities which they do every day. Loves being able to sit outside and taken for trips out. When she was ill she was looked after superbly. The rooms are spacious, light and airy with plenty of cupboard space and lovely
en-suites. All the staff are kind, friendly and professional. I would recommend this home to anyone.
25 December 2025
My dad stayed at Samuel House for 2 weeks respite care. He thoroughly enjoyed his "holiday" and is keen to go back for another stay. Very welcoming atmosphere. His room was very clean and comfortable and he enjoyed spending time in the lounge and dining room. The food was fabulous and we were
encouraged to join him for meals. All the staff were very kind and welcoming and we found nothing was too much trouble for them. There were lots of activities planned throughout the day including a trip to the pub. The highlight of the stay was the staff. All very kind, hardworking and thoughtful.
12 November 2025
I really can't fault the home. A lovely atmosphere and very friendly caring staff. Always there with a smile. Numerous activities to suit everyone. Highly recommend just too expensive which is why I am moving my husband.
05 November 2025
My lovely Mum came to stay in Samuel House while my partner & I had a short holiday. I was very nervous about leaving her, this was the first time since she has needed round the clock care. As soon as we arrived, we were both made so welcome, such lovely, friendly, caring staff. Mum's room was
so lovely, everything she could need was to hand. I unpacked for her & made sure she was settled & must admit I did shed a few tears when I left her. I felt confident though that she would be well cared for, & I had no need to worry. Mum couldn't praise the staff enough when I picked her up at the end of the break, she said to food was excellent too. I was very impressed with Samuel House, it's an extraordinary care home, we will definitely be using it again for all Mum's respite care. Thankyou so much to all the wonderful staff.
17 October 2025
Fantastic home in a super setting.
Care received is great. Activities are just endless. My mum has no time to get bored.
Couldn't be happier with the care and support at Samuel House.
29 September 2025
I couldn't have had better care, all the staff were wonderful and made me extremely welcome. The home is beautiful and feels like a hotel rather than a care home. I enjoyed the food and I was spoilt for choice. The activities were fun and very accessible. I cannot speak highly enough.
18 September 2025
My brother has been here for a month now and has settled in well mainly because he has been welcomed and made to feel its his home. The staff are all so lovely and everywhere is so clean and well cared for. His bedroom is very pleasant as well. He looks clean and well looked after ie his hair,
clothes and nail and he's certainly well fed! They are always doing activities.
22 August 2025
I recently had the opportunity to stay at Samuel House Care Home for two weeks and I must say, my experience was overwhelmingly positive. The accommodation was nothing short of excellent - everything was brand new, impeccably clean and well-maintained. It truly felt like a comfortable and welcoming
environment. The food provided was also a highlight of my stay. The menu offered a wide variety of choices and the staff were more than willing to adapt meals to suit individual needs, ensuring that everyone could enjoy their dining experience. What stood out the most, however, was the care staff. They were consistently polite and genuinely caring, always ready to assist. Whenever I pressed the buzzer, they responded promptly, making me feel valued and attended to throughout my stay. Overall, I highly recommend Samuel House care home for anyone seeking quality care in a pleasant setting. It exceeded my expectations in every aspect.
22 August 2025
We are very happy with the care mum is receiving. The staff are caring, attentive , and fully understand mums needs. They are friendly , fun , and seem to bond well with their resident's.
The food is lovely, made fresh everyday by their chef, with a varied menu.
Everyday they have different
activities, from chair based excersis, to baking, painting, singing and outdoor games etc.
The home is very clean and modern with lovely ensuite bedrooms, lounges, dining rooms.
We couldn't have picked a nicer home for mum to spend her remaining time.
30 July 2025
As the home is brand new you would expect it to be first class. It is, the finish inside is excellent the food is wonderful & plentiful. Hospitality from staff is also excellent. Well done. Mum will be back for future respite and if need be to stay in the future.
09 July 2025
This beautiful, brand-new home is bright, comfortable, and thoughtfully decorated-but what truly stands out is the staff. The management team are genuinely caring and go above and beyond. Every assistant and staff member we've met is warm, attentive, and clearly happy in their work. It's a real
comfort knowing our mum is in such capable and compassionate hands.
02 July 2025
I am writing this review to express my sincere appreciation and deep satisfaction with the exceptional standard of care and service provided at Samuel House Care Home, Shipley Lakeside, where my precious mum has recently become a resident. From the moment we were introduced to the home, it became
clear that Samuel House is not just a care facility but a thoughtfully run and genuinely welcoming community that places residents and their families at the heart of everything they do.
The Care Home Manager has set a truly outstanding tone for the entire establishment. Her leadership is evident in every detail-from the high morale of the staff to the smooth, respectful, and compassionate way that care is delivered day and night. The Front of House Manager deserves equal commendation. From the warm welcome to the consistent professionalism in all interactions, they help create a sense of trust and calm for families and residents alike. Thank you to the whole team! You are doing an amazing job.