Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Castlewood

stars
stars 23 February 2026
Not only do they care for my husband they keep checking on how I am, which is lovely. They make sure if a doctor or nurse is required they don't waste time as it is very reassuring. Overall very happy with all care provided.
Review from E G (Husband of Resident/Service User)
stars
stars 11 February 2026
My wife was in Castlewood for rehab. The place is lovely as are the staff. Fully recommended.
Review from B L (Husband of Resident/Service User)
stars
stars 28 January 2026
My only problem is that it is difficult to park and then walk down the long drive. If possible to be able to at least drop off at the front door would be brilliant.
Review from D C (Friend of Resident/Service User)
stars
stars 23 January 2026
When the time came for us needing a care home for my Dad, we instantly knew walking into Castlewood that this was the right place. The staff and the facilities are second to none and I wouldn't hesitate to recommend Castlewood. The level of care my Dad received during his time here was exceptional
and I'll be forever grateful for this.
Review from S P (Daughter of Resident/Service User)
stars
stars 20 January 2026
I was shown around with the resident I was visiting. It looks like a 5* hotel. Afternoon tea was requested & the staff were extremely kind & provided biscuits too. I will recommend this residential home.
Review from Jilly M (Friend of Resident/Service User)
stars
stars 15 January 2026
The staff at Castlewood are a credit to the home. As a relative I can relax knowing my dad is cared for extremely well. He has settled well. The home is beautiful inside & out. The gym facility is outstanding & staff take the time to care for all residents needs.
Review from Helen M (Daughter of Resident/Service User)