Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Mercer Moors

stars
stars 29 May 2026
Mum admitted to Mercer Moors due to a complex number of health conditions resulting in her needing professional care. Staff have been very friendly and accommodating from the beginning, and everyone seems to genuinely care about and bond with residents, which is not common in the care sector and set
our minds at rest substantially.
Review from L B (Daughter of Resident/Service User)
stars
stars 29 May 2026
Since my Mum has moved in the manager and the team off the home have worked really hard with her. Making her feel at home and settled. No job is ever to big for them and will always go above and beyond, to provide support they need, setting up counselling and other teams. The team have dealt with a
lot and never let my Mum down I thank you all for that. Always make us feel welcome and supported always available to contact.
Review from C E (Daughter of Resident/Service User)
stars
stars 08 May 2026
My mum moved in February 2026 after numerous falls; she was no longer able to look after herself at home. Right from the first contact, all the staff were friendly and helpful. She has settled in well and feels safe and well looked after.
Review from Nick R (Son of Resident/Service User)