Submit a Review for Barchester Ashfields Care Home
31 Salhouse Road, Rackheath, Norwich, NR13 6PD
View full details of Barchester Ashfields Care HomeLatest Reviews for Barchester Ashfields Care Home
30 January 2026
The staff were very friendly and helpful, especially tracking down lost items.
David was happy and well looked after during his prolonged respite care. He enjoyed being taken out in the minibus to visit shops and garden centres.
Thank you to everyone involved in his care.
28 January 2026
Mum was welcomed to Ashfields in November and seemed to settle well. She has enjoyed some activities and is no longer lonely she still asserts her independence but accepts help better than she did in her own flat.
Family and friends have been made to feel welcome and visit regularly, seeing her
much improved from previously. All the staff are approachable and caring and try hard to accomodate her wishes.
28 November 2025
To all prospective residents, family and friends, may I say that Ashfields Care Home in Rackheath is a little gem. I hope that this review will assist you in a shortcut towards a place of care of your choosing. First on my list of recommendations is that good quality of care is displayed by regular
staff who provide consistency and familiarity they are very patient and treat all residents with dignity 10/10. The staff are flexible and work as a team with good management in a friendly environment. Ashfields is clean and secure with good facilities in a nice setting. The whole team are always helpful over any concerns that relatives may have and are proactive.
25 November 2025
Hi, I have visited a couple of friends weekly in October and they find the care home excellent with most helpful staff. I too have found the staff all helpful and willing to help. As my married friends are fairly new residents it's reassuring that they have both settled in well. Excellent.
11 November 2025
I can see that my mum is well cared for, the staff are friendly and kind, and would help me or Mum when needed
03 November 2025
As always my relation is receiving excellent care, respectful and loving, highly professional yet very personal to her needs. As her needs have increased over her time living at Ashfields these have been adapted too promptly while retaining her dignity.Thank you to all the staff.
23 September 2025
Very friendly and helpful staff and my friends are very happy at Ashfields home.
10 September 2025
Ashfeilds has a great selection of staff. They are very welcoming and have been very consistent and helpful throughout the transition period of moving .
I have been reassured and at all times Ashfeilds has very respectful of my own emotions.
I feel I have made a great choice choosing Ashfeilds and
I feel my loved ones will be very happy there.
Thank you to all the staff and management for all your support in being able to make this all happen.
01 September 2025
The staff are very friendly & helpful. My friend seems really happy here.
I will recommend it to friends if they need it
14 August 2025
The staff are very helpful, respectful and caring, my stepdad is very well looked after. Staff keep you up-todate with any relevant information, we are very happy with Barchester Care home, they are attentive towards their residents and their families visiting.
Thank you so much for everything you
do for my stepdad.
Kind Regards x
15 July 2025
When we visit we find the staff very friendly and we find the home always clean and tidy. The staff are friendly to my brother and treat him well and he laughs and jokes with them which makes us know that he is cared for.
09 July 2025
The home always looks clean and tidy when I visit. The staff are kind and treat the clients with care and dignity which I think is very important.
As a visitor I am always welcomed and I feel very relaxed on my visits.
My brother gets on well with the staff and loves a joke with them. I have
noticed that there is one residents that he seems to have a problem with.
01 May 2025
My husband has had 2 weeks respite care at Ashfields. I looked at a number of homes before choosing this home, but were particularly impressed by the warmth and friendliness shown to us when we looked round.
All the staff, whatever their role, are dementia trained, and there is an atmosphere of
calmness and warmth at the home, and it is very well managed by the enthusiastic, friendly and very professional manager. Although the external appearance of the home is not so prepossessing, inside it is light and bright and well-maintained, with 2 lovely lounges and attractive dining room. There is a lovely garden and many cafes nearby for a family visit. But we were particularly impressed by the high standard of care and attentiveness to his needs,. There is a good range of activities and a very pro-active activities co-ordinator - she managed to persuade even my husband to join in at least some of them!
16 April 2025
We looked at several care homes prior to choosing Ashfields, Overall the facilities, set up, and rooms are of a high level. The Staff were more than helpful and were the main reason for us to trust the care of my father with them, Dad has been with them for 3 months now and our initial worries have
abated. I would definitely recommend Ashfield care home to anyone in our situation,
16 April 2025
I would recommend the Barchester Ashfields Care Home based on my experience this year with the care of my father who suffers from dementia and is no longer mobile. The caring staff are kind and attentive and they are also well organised. The management team is supportive and helpful with responding
to my questions and keeping in contact with me. Although my father is not yet able to enjoy all of the activities on offer he was pleased to sit in with a music session (visiting musician) last week and get his hair cut at the salon within the care home. The home is clean and well appointed, and the food is also very good. Overall, I think that the care home staff are doing a great job with residents that need patience and understanding and I am pleased that my father is in their care.
10 March 2025
I would like to highly rate all the staff at Ashfields. My Dad spent just under a year in their care. Everyone was excellent right up to the end. I always felt he was safe and well cared for. I always felt he was safe and well cared for. Staff were really good at informing me of anything and keeping
me up to date. They were really good and respectful when Dad sadly passed away. I will mis s visiting the home. Thankyou so much Ashfields for all your help and support.
31 January 2025
I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels
lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands.
31 January 2025
After a poor experience in another care home (two weeks), we moved my husband to Barchester Ashfields Care Home. We were thrilled from day one by the facilities, staff and extremely high level of care. Now, three months since my husband became a resident, we have been delighted by the high standards
in every part of his care. Staff go above and beyond expectations - the food/meals in beautifully presented restaurant are superb.
For us, his family, there is a sense of extreme relief that the one we love so much is now cared for so well.
12 December 2024
As a family, we cannot express our gratitude enough for the ongoing care our loved one received. All of the staff go above and beyond what you expect and nothing is ever too much trouble. The manager is extremely caring and supportive and the whole team, including catering and admin, are involved in
your loved one's journey and care.
Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member.
We will be forever grateful to the team.
Kind regards.
26 November 2024
My mum was in Barchester Ashfields Care Home with dementia. I can't recommend all the staff enough. That means all the staff including management, maintenance care team, chefs, as they went above and beyond their usual duties and helped us in every way they could.
The home itself is spotless and
the best home I have been in and believe me I have seen a lot of them with my job.
All in all lovely staff and home.
Latest Reviews for Barchester Ashfields Care Home
30 January 2026
The staff were very friendly and helpful, especially tracking down lost items.
David was happy and well looked after during his prolonged respite care. He enjoyed being taken out in the minibus to visit shops and garden centres.
Thank you to everyone involved in his care.
28 January 2026
Mum was welcomed to Ashfields in November and seemed to settle well. She has enjoyed some activities and is no longer lonely she still asserts her independence but accepts help better than she did in her own flat.
Family and friends have been made to feel welcome and visit regularly, seeing her
much improved from previously. All the staff are approachable and caring and try hard to accomodate her wishes.
28 November 2025
To all prospective residents, family and friends, may I say that Ashfields Care Home in Rackheath is a little gem. I hope that this review will assist you in a shortcut towards a place of care of your choosing. First on my list of recommendations is that good quality of care is displayed by regular
staff who provide consistency and familiarity they are very patient and treat all residents with dignity 10/10. The staff are flexible and work as a team with good management in a friendly environment. Ashfields is clean and secure with good facilities in a nice setting. The whole team are always helpful over any concerns that relatives may have and are proactive.
25 November 2025
Hi, I have visited a couple of friends weekly in October and they find the care home excellent with most helpful staff. I too have found the staff all helpful and willing to help. As my married friends are fairly new residents it's reassuring that they have both settled in well. Excellent.
11 November 2025
I can see that my mum is well cared for, the staff are friendly and kind, and would help me or Mum when needed
03 November 2025
As always my relation is receiving excellent care, respectful and loving, highly professional yet very personal to her needs. As her needs have increased over her time living at Ashfields these have been adapted too promptly while retaining her dignity.Thank you to all the staff.
23 September 2025
Very friendly and helpful staff and my friends are very happy at Ashfields home.
10 September 2025
Ashfeilds has a great selection of staff. They are very welcoming and have been very consistent and helpful throughout the transition period of moving .
I have been reassured and at all times Ashfeilds has very respectful of my own emotions.
I feel I have made a great choice choosing Ashfeilds and
I feel my loved ones will be very happy there.
Thank you to all the staff and management for all your support in being able to make this all happen.
01 September 2025
The staff are very friendly & helpful. My friend seems really happy here.
I will recommend it to friends if they need it
14 August 2025
The staff are very helpful, respectful and caring, my stepdad is very well looked after. Staff keep you up-todate with any relevant information, we are very happy with Barchester Care home, they are attentive towards their residents and their families visiting.
Thank you so much for everything you
do for my stepdad.
Kind Regards x
15 July 2025
When we visit we find the staff very friendly and we find the home always clean and tidy. The staff are friendly to my brother and treat him well and he laughs and jokes with them which makes us know that he is cared for.
09 July 2025
The home always looks clean and tidy when I visit. The staff are kind and treat the clients with care and dignity which I think is very important.
As a visitor I am always welcomed and I feel very relaxed on my visits.
My brother gets on well with the staff and loves a joke with them. I have
noticed that there is one residents that he seems to have a problem with.
01 May 2025
My husband has had 2 weeks respite care at Ashfields. I looked at a number of homes before choosing this home, but were particularly impressed by the warmth and friendliness shown to us when we looked round.
All the staff, whatever their role, are dementia trained, and there is an atmosphere of
calmness and warmth at the home, and it is very well managed by the enthusiastic, friendly and very professional manager. Although the external appearance of the home is not so prepossessing, inside it is light and bright and well-maintained, with 2 lovely lounges and attractive dining room. There is a lovely garden and many cafes nearby for a family visit. But we were particularly impressed by the high standard of care and attentiveness to his needs,. There is a good range of activities and a very pro-active activities co-ordinator - she managed to persuade even my husband to join in at least some of them!
16 April 2025
We looked at several care homes prior to choosing Ashfields, Overall the facilities, set up, and rooms are of a high level. The Staff were more than helpful and were the main reason for us to trust the care of my father with them, Dad has been with them for 3 months now and our initial worries have
abated. I would definitely recommend Ashfield care home to anyone in our situation,
16 April 2025
I would recommend the Barchester Ashfields Care Home based on my experience this year with the care of my father who suffers from dementia and is no longer mobile. The caring staff are kind and attentive and they are also well organised. The management team is supportive and helpful with responding
to my questions and keeping in contact with me. Although my father is not yet able to enjoy all of the activities on offer he was pleased to sit in with a music session (visiting musician) last week and get his hair cut at the salon within the care home. The home is clean and well appointed, and the food is also very good. Overall, I think that the care home staff are doing a great job with residents that need patience and understanding and I am pleased that my father is in their care.
10 March 2025
I would like to highly rate all the staff at Ashfields. My Dad spent just under a year in their care. Everyone was excellent right up to the end. I always felt he was safe and well cared for. I always felt he was safe and well cared for. Staff were really good at informing me of anything and keeping
me up to date. They were really good and respectful when Dad sadly passed away. I will mis s visiting the home. Thankyou so much Ashfields for all your help and support.
31 January 2025
I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels
lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands.
31 January 2025
After a poor experience in another care home (two weeks), we moved my husband to Barchester Ashfields Care Home. We were thrilled from day one by the facilities, staff and extremely high level of care. Now, three months since my husband became a resident, we have been delighted by the high standards
in every part of his care. Staff go above and beyond expectations - the food/meals in beautifully presented restaurant are superb.
For us, his family, there is a sense of extreme relief that the one we love so much is now cared for so well.
12 December 2024
As a family, we cannot express our gratitude enough for the ongoing care our loved one received. All of the staff go above and beyond what you expect and nothing is ever too much trouble. The manager is extremely caring and supportive and the whole team, including catering and admin, are involved in
your loved one's journey and care.
Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member.
We will be forever grateful to the team.
Kind regards.
26 November 2024
My mum was in Barchester Ashfields Care Home with dementia. I can't recommend all the staff enough. That means all the staff including management, maintenance care team, chefs, as they went above and beyond their usual duties and helped us in every way they could.
The home itself is spotless and
the best home I have been in and believe me I have seen a lot of them with my job.
All in all lovely staff and home.