Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD

Barchester Ashfields Care Home, Norwich, Norfolk
Barchester Ashfields Care Home, Norwich, Norfolk
Barchester Ashfields Care Home, Norwich, Norfolk

Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of d├ęcor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.

Group: Barchester Healthcare Ltd

Person in charge: Ben Rogers (General Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease

Admission Information: Accepting Social Services, Lifestyle Top-ups, Continuing Healthcare Packages and Private Funders.. Ages 50+.

Languages Spoken by Staff (other than English): Filipino, Polish, Romanian

Single Rooms: 40

Shared Rooms: 2

Rooms with ensuite WC: 35

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room

Visiting:

Here at Ashfields anyone welcome to come and visit the beautiful home. So proud to be a dementia-friendly home with exceptional staff and delightful residents. Please feel free to pop-in at any time for a cup of tea and a chat!

Parking:

Car park at front of building avaliable

Latest Care Quality Commission* Report on Barchester Ashfields Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.6 Barchester Ashfields Care Home has a Review Score of 9.6 (9.561)

The Review Score of 9.6 (maximum of 10) for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Barchester Ashfields Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.561 for Barchester Ashfields Care Home is calculated as follows: ( (267 Excellents x 5) + (148 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 435 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 17 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Ashfields Care Home?

  • Extremely LIKELY
    29
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Ashfields Care Home

  • Daughter of Resident/Service User
    12
  • Husband of Resident/Service User
    7
  • Son of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

All the staff are so helpful, kind and caring. I would highly recommend this care home.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Since my wife came in in October 2017 we have been very pleased and satisfied with the way she has been looked after.

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband was getting very low in his attitude to everything, especially when he avoided food and drink. The staff very kindly tried to get him interested, having the doctor check at quite a number of times. Fortunately, with staff helping him through this, he is pulling through.

How likely would you be to recommend Barchester Ashfields Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Hayley, Activities Coordinator at Barchester Ashfields Care Home responded to this review on 05 Feb 2018:

Thank you for your kindness and support.

We are extremely happy with the care that Ashfields provides for my mother. Her personal care needs are provided with respect and dignity. There are plenty of activities for the residents to join in with and trips for those that are able. All the staff are friendly and caring, they keep us informed of mother's health and regular residents meetings by the manager keep us informed of the running of the home. The food is excellent and we have joined in many events and celebrations with the care home. We would have no hesitation in recommending Ashfields to anyone else looking for a care home in the area.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother had been unwell with a cold, thrush in her mouth and a sore eye infection. The care staff were quick to contact the doctor and medicine was administered promptly. The care shown to Mum was exceptional with regular turning in her bed and monitoring her condition. Mum is in the latter stage of dementia but she is always treated with respect and love. As she is now in her room more, the staff have added lovely decorations to keep her interested.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find it is very good for my wife.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Overall, the staff are caring and provide a good environment for residents. Attention to detail could be better. The food is nourishing and well prepared. Housekeeping is good. A greater emphasis on individual stimulation for residents would help those suffering with dementia.

How likely would you be to recommend Barchester Ashfields Care Home? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

This care home is very well run. The carers are very good at what they do and very caring to the needs of the residents. Patience is required to be a carer in an environment such as this and the staff have it in abundance. The toilet and bathroom areas are always clean and fresh smelling. Food is well cooked and residents who can't feed themselves are assisted.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Very Poor

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

A very well run care home, specialising in the care of dementia and similar conditions. The home is light, bright and a regular hive of activity for its residents. The staff are excellent, giving attention to everyone in their care and showing a compassion and tenderness that one can only admire.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother is a resident at Ashfields and I feel she is being well cared for by kind and dedicated staff.
On entering the home I was greeted by a nice fresh smell - it felt like visiting someone's home.
The atmosphere is very welcoming and relaxed.
The lounge is especially comfortable and the staff are always on hand to jolly everyone along!
The residents' rooms are comfortable with orthopaedic beds, en suites and TVs.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent care for my friend (born 17th July) and is 82 years old with vascular dementia. He was the caretaker of our building for close to 20 years, very independent.
He was dressed well, hair trimmed. Clean shower, lovely room with memory box on door, very clean.
He knew his way around, lovely sitting area, delicious meals, fabulous and respectful carers.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The whole experience is good. My wife has been looked after with respect and care.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been in Ashfields since December 2016 and the staff have been polite, supportive, professional to my mother, my elderly father who visits regularly and myself. I feel confident that my mother is receiving excellent care, is treated as an individual with dignity and respect.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in this care home for more than seven years. She is extremely well cared for and the staff are more than helpful at all times. My mother still looks forward to having her hair done every week (not bad at the age of 97). They have a first rate chef at the home who prepares everything from fresh and the food is appetising. There are always activities to participate in.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our father is very well looked after. We are really grateful to have found Barchester Ashfields Care Home. We would have no hesitation in recommending this home. The staff are fantastic!

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is a pleasant and well-run residence. Staff are kind, friendly and professional.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the care my wife is receiving at Ashfields and I am always made very welcome.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The family were made welcome at Barchester Ashfields Care Home at all times. We cannot thank it's staff enough for the peaceful and dignified end of life they gave to my sister. It is something that the family will always remember. The manager was so kind and understanding.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

This care home has an amazing atmosphere as trained nurse and community chaplain. I have visited many care homes and this was my best ever experience. Through suffering from dementia the residents in this care home seemed to be at home in their surroundings and I was most definitely visiting their home as a guest. The sense of continuing respect for each individual was very evident and the attention to detail and creativity in using things that prompted memories for people was incredible.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

We are really pleased with how well mum has settled into Ashfield. In particular, we like how she spends time with other residents in the sitting room and participates in activities. In her previous care home, she did not have her room so we are very relieved that she has a better more sociable quality fo life. She has made friends, put on weight, and has been out on trips. Overall I think she is happy at Ashfields and safe which gives us peace of mind.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was so impressed with the home, especially as I was walking around, they had entertainment on. All the staff kitchen, laundry, admin all took the time to get involved. This made me feel home from home and not just a care home. The staff care! I was looking for day care however my dad does not have dementia.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been at Ashfields Care Home for a long time. She is very poorly now aged 86. I see my sister twice a week. I visit her on different days of the week and time of day. I have always been pleased with the care she receives.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The atmosphere in the lounges and communal area appear happy and caring. Two of the residents come across as aggressive due to their illnesses but are attended to by staff in a diplomatic caring way, especially if they confront other residents.

The residents always appear clean and tidy in their dress.
Those who are able to are taken on many trips ie. river boat excursion, visits to local garden centre etc. and are well attended to.

How likely would you be to recommend Barchester Ashfields Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband is very well cared for, well fed. Christmas and New Year were very good. I am made to feel one of the family when visiting and can have meals with him at any time. I do fee it would be better if there were more male residents in the home.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ashfields is a home for elderly people with dementia. There has been a period of management change and now there appears to be more focus on the details. My mum is looked after well, but the staff are busy and at times and she would like a little more one to one attention.

How likely would you be to recommend Barchester Ashfields Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

This was my father-in-laws first visit to Ashfields for respite care, my father-in-law really enjoyed his week, the care given was excellent. Lovely friendly staff, nothing was too much trouble. The variety of food in the restaurant was great. Everywhere so clean and tidy. All the residents seem so happy and settled. My father-in-law will be back in October.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I found the overall care of my dad was very good and specific staff members were particularly lovely and took him under their wing. He was very poorly throughout his stay and could be quite difficult to handle sometimes, but at the very end there were 5 members of staff sitting with him and that gave us a great comfort. However at times during his stay there were staff shortages and my dads cleanliness was not as good as it could have been, and I needed to insist he was given a bath. You need to get rid of the carpets in the room.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Excellent in all areas.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family and I have always been greeted with recognition and inclusion. We have noted that staff look after our mum as well as possible in this environment and treat her as close to one of their own family members as is possible. My sister and I are regularly updated on mums progress and we feel that she is well cared for. Its a shame that she is not well enough to participate fully in the regular outings/events made available to her.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very caring and cheerful staff, good food and facilities. Events organised and residents treated with dignity - doctor visits regularly. Only criticism - gifts and belongings go missing, hard to keep track of personal items. Overall standard is very good and the staff are doing an excellent job.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Review was very positive underlining the care needs of my sister. I was made to feel very welcome by the friendly staff and met the new manager for the first time she came across very positively about her role and seemed pleased that we were happy about my sisters continued care. She did point out that after a recent inspection she needs to address some issues and that she would be attending to these soon. I left feeling happy at where my sister is and confident that all her needs are being met.

How likely would you be to recommend Barchester Ashfields Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has vascular dementia, the staff are always very hard working and understanding, I am very happy with their care. She is always clean and in her own clothes which is a plus. There have been a few changes in management and carers. The only thing I am concerned about on occasions is the amount of staff on duty. The home is always really clean and tidy, mum seems to be happy and contented. The staff always have time for the residents and also for me, I have needed them on many occasions when I have been upset.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

When visiting my mother at Ashfields I always find the staff very friendly and extremely attentive to her needs. As she has dementia nothing is too much trouble to make her as happy and comfortable as they can. There is always a happy atmosphere and lovely smell of cooking! We are very satisfied with every aspect of her care.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

All the staff were helpful and friendly and especially the management who gave me a great deal of assistance in transporting my wife to Ashfields. Also during my visits. Meals were first rate and the en-suite room was cheerful and comfortable. My wife appeared quite comfortable there.

How likely would you be to recommend Barchester Ashfields Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

For visitors it is a pleasant welcoming establishment in the village setting, helpful staff in reception and with refreshments available. Over five years I have been impressed with the care given by the staff and the professional handling of the more difficult dementia cases and even now in the later stages of need one to one care i.e spoon feeding ect although it must be a very demanding job they are always willing to greet with a smile, credit to them all. Overall a very clean home with good food.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother attended daycare at Ashfields and always enjoyed her time there. Staff were kind and considerate at all times and treated my mother with care and respect. Facilities were good and she enjoyed numerous activities.

How likely would you be to recommend Barchester Ashfields Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent service throughout. Staff are very friendly and helpful. Any queries are answered quickly. The most important thing is that my mother is happy and settled.

How likely would you be to recommend Barchester Ashfields Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

June 2014

September 2013

Job Vacancies

Staff Profiles

Ben

Ben Rogers

Job Title: General Manager

Joined: 2017

Description:

I joined the team at Ashfields as the General Manager in Dec 2017. It is my aim to provide a safe, warm and happy environment at Ashfields. One that strives to provide the highest standards of person centred care to all our residents.

I have worked in the care sector for 20 years, and have managed homes for adults with learning disabilities, mental health issues and dementia.

Emma

Emma Spary

Job Title: Administrator

Joined: 2005

Description:

Emma assists the General Manager with all financial matters relating to the home and is responsible for the homes administration. Emma has been part of the team here at Ashfields for 13 Years.

Dawn

Dawn Bunting

Job Title: Admin assistant

Joined: 2012

Description:

I started at Ashfield's as a part-time admin assistant in March 2012 following maternity leave with my little boy. I previously spent 9 years working in a children's nursery, supervising staff and working with the children and also doing some office based worked. I enjoy meeting and greeting the families and also having the odd time to socialise with the residents as well as being front-of-house in reception.

Katie

Katie Jackson

Job Title: Regional Trainer

Joined: 2012

Description:

Katie has worked at Ashfield's since 2012 as a carer and progressed to become the Ashfield's home trainer, and then recently to the regional trainer. Katie is very passionate about providing a high standard of care to all residents and their families and is looking forward to helping the Ashfield's team achieve this.

Laura

Laura Ibbott

Job Title: Head Housekeeper

Joined: 2008

Description:

Laura is responsible for leading our housekeeping team, making sure that the home is spotlessly clean and hygienic. She also ensures that her team provides a well-run Laundry. Laura has been at Ashfield's for 10 years now receiving her long service award.

Tony

Tony Bunting

Job Title: Head Maintenance

Joined: 2010

Description:

Tony is responsible for ensuring that the property is maintained and that everything is working and people are living in a safe environment.
Tony started working at Ashfields in 2010.

Gemma

Gemma Simpson

Job Title: Senior carer

Joined: 2011

Description:

Gemma started here at Ashfields as a care assistant and progressed her way to a senior carer. She is in the process of studying for her level 3 diploma in Health and Social Care.

Nicola

Nicola Cook

Job Title: Senior night carer

Joined: 2012

Description:

I started working at Ashfield's in 2012 starting out on day shifts and then progressing to a night shift senior. Before joining Ashfields i worked at the NNUH as a health care assistant.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Ashfields Care Home