
I would highly recommend this care home.S B(Granddaughter of Resident/Service User)



I would highly recommend this care home.S B(Granddaughter of Resident/Service User)



Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.
This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10...
Care Provided by Barchester Ashfields Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Ashfields Care Home for full pricing details and T&Cs.
Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Ma Trifonita Pulmones(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 1
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Please feel free to visit Ashfields at any time - door is always open!
Parking
- Standard and Disabled car parking spaces available at the front of the home.
Barchester Ashfields Care Home Reviews (140)
Barchester Ashfields Care Home has a Review Score of 9.7 (9.656) out of 10, based on 35 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 140 reviews.
I have just started visiting a friend in Ashfields Care Home and have found everything outstanding, from the care staff provide to the cleaniness. The food always looks lovely, all residents seem settled and happy. Staff are friendly.
Thank you very much for taking time to review Ashfields. As a home we review feedbacks to ensure we focus on the areas we need to improve on. Your feedback is much more appreciated.
Lovely, friendly, helpful staff. They are amazing with my Nan!
Thank you for taking the time to review Ashfields. Your feedback is appreciated
Staff were brilliant when mum died. Entertainment is always good.
Thank you for taking the time to review Ashfields we appreciate your time and feedback
Welcoming staff who are friendly and good with all the residents & visitors
Thank you for taking the time to review Ashfields, your feedback is appreciated
David was taken on a trip to a local pub and there were activities available every day that he could engage with
Ashfield's also offers a monthly Dementia Cafe which we will attend as it will keep David in touch with staff and residents, which will be helpful when he next stays
Thank you for taking the time to leave Ashfields a review we appreciate your feedback
My step-dad moved into Ashfields early January 2026. The care he's received so far has been excellent in all respects. All the staff seem to be so positive, committed, professional and most importantly kind and patient, both to stepdad and to myself - everyone ranging from the hands-on nursing and care staff, to the chef/kitchen team, laundry room, entertainments team, cleaning, Admin office, Reception and the manager has been consistently superb - and have made the transition so much easier than I thought it would be. The home always looks and smells very clean. Menu choice excellent. Stepdad enjoys the food. Rooms are modern and bright. Visiting is very easy, and it has been lovely to see him clean and smartly dressed at every visit. Also, great to see him joining in with lots of activities and having a much better quality of life than he was having at home. Overall a very kind, and well-organised environment. Not the cheapest, but worth the extra. Thank you everyone there.
Thank you so much for taking the time to review Ashfields. Your feedback is very kind and much appreciated
David was happy and well looked after during his prolonged respite care. He enjoyed being taken out in the minibus to visit shops and garden centres.
Thank you to everyone involved in his care.
Thank you for taking the time to review Ashfields your feedback is very valued and appreciated
Family and friends have been made to feel welcome and visit regularly, seeing her much improved from previously. All the staff are approachable and caring and try hard to accomodate her wishes.
Thank you for taking the time to leave a review for Ashfields we appreciate your time and feedback
To all prospective residents, family and friends, may I say that Ashfields Care Home in Rackheath is a little gem. I hope that this review will assist you in a shortcut towards a place of care of your choosing. First on my list of recommendations is that good quality of care is displayed by regular staff who provide consistency and familiarity they are very patient and treat all residents with dignity 10/10. The staff are flexible and work as a team with good management in a friendly environment. Ashfields is clean and secure with good facilities in a nice setting. The whole team are always helpful over any concerns that relatives may have and are proactive.
Thank you so much for taking the time to review Ashfields it is very much appreciated
Hi, I have visited a couple of friends weekly in October and they find the care home excellent with most helpful staff. I too have found the staff all helpful and willing to help. As my married friends are fairly new residents it's reassuring that they have both settled in well. Excellent.
Thank you for taking the time to review Ashfields we really appreciate the feedback
I can see that my mum is well cared for, the staff are friendly and kind, and would help me or Mum when needed
Thank you very much for spending the time to review Ashfields we really appreciate it
As always my relation is receiving excellent care, respectful and loving, highly professional yet very personal to her needs. As her needs have increased over her time living at Ashfields these have been adapted too promptly while retaining her dignity.Thank you to all the staff.
Very friendly and helpful staff and my friends are very happy at Ashfields home.
Thank you for taking the time to review Ashfields. We very much appreciate your feedback
I have been reassured and at all times Ashfeilds has very respectful of my own emotions.
I feel I have made a great choice choosing Ashfeilds and I feel my loved ones will be very happy there.
Thank you to all the staff and management for all your support in being able to make this all happen.
Thank you very much for taking the time to review Ashfields, we value your feedback
I will recommend it to friends if they need it
Dear Tita thank you for taking the time to leave us a review and your kind comments about the team at Ashfields
Thank you so much for everything you do for my stepdad.
Kind Regards x
Thank you for taking the time to review Ashfields, it is very much appreciated
When we visit we find the staff very friendly and we find the home always clean and tidy. The staff are friendly to my brother and treat him well and he laughs and jokes with them which makes us know that he is cared for.
Thank you very much for taking the time to leave us a review. Your feedback is very much appreciated
As a visitor I am always welcomed and I feel very relaxed on my visits.
My brother gets on well with the staff and loves a joke with them. I have noticed that there is one residents that he seems to have a problem with.
Thank you for taking the time to review the home. Your feedback is very much appreciated
All the staff, whatever their role, are dementia trained, and there is an atmosphere of calmness and warmth at the home, and it is very well managed by the enthusiastic, friendly and very professional manager. Although the external appearance of the home is not so prepossessing, inside it is light and bright and well-maintained, with 2 lovely lounges and attractive dining room. There is a lovely garden and many cafes nearby for a family visit. But we were particularly impressed by the high standard of care and attentiveness to his needs,. There is a good range of activities and a very pro-active activities co-ordinator - she managed to persuade even my husband to join in at least some of them!
Thank you very much for taking the time to review Ashfields we appreciate your kind feedback
I would recommend the Barchester Ashfields Care Home based on my experience this year with the care of my father who suffers from dementia and is no longer mobile. The caring staff are kind and attentive and they are also well organised. The management team is supportive and helpful with responding to my questions and keeping in contact with me. Although my father is not yet able to enjoy all of the activities on offer he was pleased to sit in with a music session (visiting musician) last week and get his hair cut at the salon within the care home. The home is clean and well appointed, and the food is also very good. Overall, I think that the care home staff are doing a great job with residents that need patience and understanding and I am pleased that my father is in their care.
Thank you for taking the time to review Ashfields. Your feedback is very much appreciated
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 April 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (57) & Events (3)
- 07 Jul 2026
Our Activities Team is dedicated to ensuring that we organise events that encourage our residents to host their families and friends at Ashfields. Our home is always to open to...
- 07 Jul 2026
At Ashfields we support and encourage our residents to continue doing the things they love whilst also making new friends. We hold regular activities that help or residents use cognitive...
- 21 Jun 2026
At Ashfields we encourage or Residents to join in activities to enhance the environment of the Home. Some of our Residents are keen gardeners and decided they would like to...
- 28 Jul 2026Organiser: Barchester Ashfields Care Home
- 08 Aug 2026Organiser: Barchester Ashfields Care Home
- 22 Aug 2026Organiser: Barchester Ashfields Care Home
Awards / Recognitions (16)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Ashfields Care Home.
Meet the Team (7)

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.
My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

I am a dedicated Deputy Manager with a strong foundation in clinical care, leadership, and team management within nursing and residential care homes. I am highly compassionate and committed to providing high-quality, person-centred care, while ensuring full compliance with CQC standards and enhancing the overall well-being of residents. I value building genuine and meaningful relationships with those in our care, treating each resident as I would a valued member ofmy own family.
Supporting residents in their daily lives and meeting their individual needs brings me great fulfilment, and I am committed to upholding high standards of care while working closely with our team to create a warm, supportive, and welcoming environment where both residents and colleagues can thrive!

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.
I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts.
I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.
I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.
I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Hello, I am Said the Head Chef at Ashfields Care Home.
I have vast experience as a Head Chef and a varied catering background. I pride myself on getting to know all our residents really well and take a very person-centred approach to my cooking and baking.
I love creating new dishes and variations depending on the residents' likes and dislikes, it makes me happy knowing people are enjoying my food!

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.
Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.
I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.
If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.
I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.
Frequently Asked Questions about Barchester Ashfields Care Home
What types of Care is Barchester Ashfields Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Ashfields Care Home have?
There are 42 Single Rooms.
What are the Facilities & Services at Barchester Ashfields Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Ashfields Care Home to the centre of Norwich?
4.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashfields Care Home to verify any information. View our terms and conditions. Barchester Ashfields Care Home has an Enhanced Service -more info.