Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
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9.7 127 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashfields Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Criteria

  • An individual care needs assessment is always completed by our clinical team prior to any admission to Ashfields
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (127)

9.7

Barchester Ashfields Care Home has a Review Score of 9.7 (9.685) out of 10, based on 33 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 127 reviews.

Overall Experience
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Date Published
  • 127
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Reviewer Connection to Barchester Ashfields Care Home
  • 57
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Total of 127, showing 1-20
Review from K B (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashfeilds has a great selection of staff. They are very welcoming and have been very consistent and helpful throughout the transition period of moving .
I have been reassured and at all times Ashfeilds has very respectful of my own emotions.
I feel I have made a great choice choosing Ashfeilds and
I feel my loved ones will be very happy there.
Thank you to all the staff and management for all your support in being able to make this all happen.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you very much for taking the time to review Ashfields, we value your feedback

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Review from Tita H (Friend of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly & helpful. My friend seems really happy here.
I will recommend it to friends if they need it
Reply from Stuart Hay, Customer Relationship Manager at Barchester Ashfields Care Home

Dear Tita thank you for taking the time to leave us a review and your kind comments about the team at Ashfields

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Review from Ela C (Stepdaughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful, respectful and caring, my stepdad is very well looked after. Staff keep you up-todate with any relevant information, we are very happy with Barchester Care home, they are attentive towards their residents and their families visiting.
Thank you so much for everything you
do for my stepdad.
Kind Regards x
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, it is very much appreciated

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Review from Y O (Sister of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When we visit we find the staff very friendly and we find the home always clean and tidy. The staff are friendly to my brother and treat him well and he laughs and jokes with them which makes us know that he is cared for.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you very much for taking the time to leave us a review. Your feedback is very much appreciated

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Review from C M (Sister of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home always looks clean and tidy when I visit. The staff are kind and treat the clients with care and dignity which I think is very important.
As a visitor I am always welcomed and I feel very relaxed on my visits.
My brother gets on well with the staff and loves a joke with them. I have noticed
that there is one residents that he seems to have a problem with.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review the home. Your feedback is very much appreciated

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Review from V M (Wife of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has had 2 weeks respite care at Ashfields. I looked at a number of homes before choosing this home, but were particularly impressed by the warmth and friendliness shown to us when we looked round.
All the staff, whatever their role, are dementia trained, and there is an atmosphere of calmness
and warmth at the home, and it is very well managed by the enthusiastic, friendly and very professional manager. Although the external appearance of the home is not so prepossessing, inside it is light and bright and well-maintained, with 2 lovely lounges and attractive dining room. There is a lovely garden and many cafes nearby for a family visit. But we were particularly impressed by the high standard of care and attentiveness to his needs,. There is a good range of activities and a very pro-active activities co-ordinator - she managed to persuade even my husband to join in at least some of them!
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you very much for taking the time to review Ashfields we appreciate your kind feedback

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Review from Kevin G (Son of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at several care homes prior to choosing Ashfields, Overall the facilities, set up, and rooms are of a high level. The Staff were more than helpful and were the main reason for us to trust the care of my father with them, Dad has been with them for 3 months now and our initial worries have
abated. I would definitely recommend Ashfield care home to anyone in our situation,
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, your feedback is very much appreciated

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Review from A K (Son of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend the Barchester Ashfields Care Home based on my experience this year with the care of my father who suffers from dementia and is no longer mobile. The caring staff are kind and attentive and they are also well organised. The management team is supportive and helpful with responding
to my questions and keeping in contact with me. Although my father is not yet able to enjoy all of the activities on offer he was pleased to sit in with a music session (visiting musician) last week and get his hair cut at the salon within the care home. The home is clean and well appointed, and the food is also very good. Overall, I think that the care home staff are doing a great job with residents that need patience and understanding and I am pleased that my father is in their care.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. Your feedback is very much appreciated

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Review from Carolyn F (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to highly rate all the staff at Ashfields. My Dad spent just under a year in their care. Everyone was excellent right up to the end. I always felt he was safe and well cared for. I always felt he was safe and well cared for. Staff were really good at informing me of anything and keeping
me up to date. They were really good and respectful when Dad sadly passed away. I will mis s visiting the home. Thankyou so much Ashfields for all your help and support.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for spending the time to review Ashfields we appreciate your lovely feedback

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Review from Karen F (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels
lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, it is very much appreciated.

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Review from Patricia A (Wife of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a poor experience in another care home (two weeks), we moved my husband to Barchester Ashfields Care Home. We were thrilled from day one by the facilities, staff and extremely high level of care. Now, three months since my husband became a resident, we have been delighted by the high standards
in every part of his care. Staff go above and beyond expectations - the food/meals in beautifully presented restaurant are superb.
For us, his family, there is a sense of extreme relief that the one we love so much is now cared for so well.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you so much for taking the time to review Ashfields, it is very much appreciated.

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Review from Stacey G (Granddaughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we cannot express our gratitude enough for the ongoing care our loved one received. All of the staff go above and beyond what you expect and nothing is ever too much trouble. The manager is extremely caring and supportive and the whole team, including catering and admin, are involved in
your loved one's journey and care.
Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member.
We will be forever grateful to the team.
Kind regards.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you so much for taking the time to review Ashfields. We appreciate your feedback and will pass this on to the team.

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Review from John B (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Barchester Ashfields Care Home with dementia. I can't recommend all the staff enough. That means all the staff including management, maintenance care team, chefs, as they went above and beyond their usual duties and helped us in every way they could.
The home itself is spotless and the
best home I have been in and believe me I have seen a lot of them with my job.
All in all lovely staff and home.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Barchester Ashfields Care Home. We appreciate your feedback.

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Review from James P (Power of Attorney of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt, for whom I also have power of attorney for finance etc. but not well-being, has been at Barchester Ashfields Care Home for just over a year and she had her 100th birthday at the home. Prior to her admission and whilst she was in hospital, she was described as someone who would be difficult
to place because of the degree of her dementia and some of her behaviours. I can only say that I am delighted with the care she is receiving at Ashfields. They have her measure and now she seems to be very happy there, although maintains that she doesn't live there! All friends and family comment on the quality of care and my aunt's general happiness, although, of course, this does vary in line with the state of her dementia. The staff at Ashfields cope with these variations extremely well and given that at least three places refused to take her from hospital, this speaks volumes for their caring skills and their compassion.
I feel confident, not to say relieved, that my aunt is in very good hands.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, we appreciate your response.

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Review from C S (Friend of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to say how pleased we have been with every aspect of care. The resident was treated with kindness and dignity at all times. Whenever we visited, we were made to feel welcome and feel we could discuss his progress. We were always kept up to date with any issues that occurred.
We (myself,
my wife and the resident's niece) are so pleased that we chose Barchester Ashfields Care Home to care for our loved one. Thank you to the manager, administrator and all the staff.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. We very much appreciate your time and feedback.

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Review from Hayley M (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express my gratitude enough for the ongoing 24-hour-a-day, seven-days-a-week care, respect and patience given to my dad. The staff go above and beyond to meet Dad's needs. I find the communication with myself is informative and constant from all at Barchester Ashfields Care Home. Their knowledge
of Dad is amazing and is built upon the wonderful care they give. They listen and understand both myself and my dad which makes this current chapter in our lives so much easier to come to terms with.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, it is very much appreciated.

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Review from V P (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most importantly, my mum seems happy. All the staff are so nice to my mum and her face lights up when they speak to her. If they see her walking down the corridor they say 'hello' and interact with her. I cannot fault any of the carers.
My mum always looks clean. Her clothes are clean and her room
is clean. There is a choice of meals.
The entertainment staff actively encourage my mum to take part in activities. The social media page is interesting to look at to see what has been taking place and who too part.
I am kept notified about my mum, e.g. falls or doctor visits.
Overall, I am happy with Barchester Ashfields Care Home and would happily recommend it.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. It is very much appreciated.

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Review from K K (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our lovely Mum was a resident at Barchester Ashfields Care Home until she recently passed away. Her family and friends were very pleased with the kind, caring, and compassionate dedication of all the staff. Thank you to everyone who enabled us to spend those extra months with her, we will always be
grateful.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. It is very much appreciated.

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  • Care / Support
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Review from L T (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been very caring and attentive. My mum has been going through a very difficult and distressing period with her illness and I have seen a genuine will to help and care for her as well as taking time to talk everything through with me.
Thank you.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. Your feedback is very much appreciated.

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Review from Fiona P (Niece of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited Barchester Ashfields Care Home on Saturday 17th August 2024. There was an afternoon in the garden with a BBQ and entertainment which made it feel like a garden fete. The singer was excellent and related to the audience very well. My aunt was in her wheelchair, as was her sister and there were
just four carers for thirty-four residents, so the staff were working very hard! There was no manager, no admin and no head of care so I will be phoning next week for information.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. Your feedback is very much appreciated.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Barchester Ashfields Care Home is calculated as follows: ( (280 Excellents x 5) + (97 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 387 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Nita

Nita Pulmones

Job Title: General Manager Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Natasha

Natasha Gooch

Job Title: Deputy Manager Joined: 2025

My name is Natasha Gooch. I am the Deputy Manager at Ashfields Care Home.


I have over 15 years experience in Healthcare and have loved every minute of it. I am passionate about providing high-quality person-centred care and feel it is an honour to be part of our Residents' lives.


I have enjoyed getting to know all of the Residents and their families, and I am always here to help.

Dawn

Dawn Bunting

Job Title: Administrator Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Tony

Tony Bunting

Job Title: Head of Maintenance Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane

Diane Read

Job Title: Senior Care Assistant Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

Zack

Zack Vann-Ralph

Job Title: Peripatetic Senior Care Assistant Joined: 2019

Hello, my name is Zack and I am a Peripatetic Senior Care Assistant here at Ashfields.


I joined Barchester in 2019 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. 


Helping our residents settle into their new homes, and making sure they that feel comfortable and receive the best possible care is very important to me.  

Xen

Xen Greenwood

Job Title: Activities Coordinator Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Frequently Asked Questions about Barchester Ashfields Care Home

What types of Care is Barchester Ashfields Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Ashfields Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Barchester Ashfields Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Ashfields Care Home to the centre of Norwich?

4.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashfields Care Home to verify any information. View our terms and conditions. Barchester Ashfields Care Home has an Enhanced Service - more info.