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Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich, Norfolk NR13 6PD
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I would highly recommend this care home.S B(Granddaughter of Resident/Service User)
Barchester Ashfields Care Home, Norwich
Barchester Ashfields Care Home, Norwich
Barchester Ashfields Care Home, Norwich

Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10...  

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Care Provided by Barchester Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,271N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (142)

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9.7

Barchester Ashfields Care Home has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years. Over all time Barchester Ashfields Care Home has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from Ian (Son of Resident) published on 30 July 2015 Submitted via Review Postal Card
Overall Experience

My mother attended daycare at Ashfields and always enjoyed her time there. Staff were kind and considerate at all times and treated my mother with care and respect. Facilities were good and she enjoyed numerous activities.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Review from Phillip M (Son of Resident) published on 29 July 2015 Submitted via Review Postal Card
Overall Experience

Excellent service throughout. Staff are very friendly and helpful. Any queries are answered quickly. The most important thing is that my mother is happy and settled.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 April 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (60) & Events (2)

News
  • 28 Aug 2026

    Understanding and getting to know our Residents life experiences and life history is very important to us at Alice Grange. It allows our Team to engage and build meaningful relationships...

  • 20 Aug 2026

    Our Activities Team is dedicated to ensuring that we organise events that encourage our residents to host their families and friends at Ashfields. Our home is always to open to...

  • 20 Aug 2026

    Residents at Ashfields Care Home love the animal therapy sessions that our dedicated Activities Team organises *weekly/monthly*. As one of the foundations of our Life Enrichment program, we know that...

Upcoming Events

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Ashfields Care Home.

Meet the Team (7)

Nita Pulmones
Nita PulmonesJob Title General ManagerJoined 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.

My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Mariah Pena
Mariah PenaJob Title Deputy ManagerJoined 2026

I am a dedicated Deputy Manager with a strong foundation in clinical care, leadership, and team management within nursing and residential care homes. I am highly compassionate and committed to providing high-quality, person-centred care, while ensuring full compliance with CQC standards and enhancing the overall well-being of residents. I value building genuine and meaningful relationships with those in our care, treating each resident as I would a valued member ofmy own family.

Supporting residents in their daily lives and meeting their individual needs brings me great fulfilment, and I am committed to upholding high standards of care while working closely with our team to create a warm, supportive, and welcoming environment where both residents and colleagues can thrive!

Xen Greenwood
Xen GreenwoodJob Title Activities CoordinatorJoined 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.

I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts.

I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Dawn Bunting
Dawn BuntingJob Title AdministratorJoined 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.

I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Said Guenaoui
Said GuenaouiJob Title Head ChefJoined 2025

Hello, I am Said the Head Chef at Ashfields Care Home.

I have vast experience as a Head Chef and a varied catering background. I pride myself on getting to know all our residents really well and take a very person-centred approach to my cooking and baking.

I love creating new dishes and variations depending on the residents' likes and dislikes, it makes me happy knowing people are enjoying my food!

Tony Bunting
Tony BuntingJob Title Head of MaintenanceJoined 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.

Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.

I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.

If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane Read
Diane ReadJob Title Senior Care AssistantJoined 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.

I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

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