Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
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9.7 127 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashfields Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Criteria

  • An individual care needs assessment is always completed by our clinical team prior to any admission to Ashfields
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (127)

9.7

Barchester Ashfields Care Home has a Review Score of 9.7 (9.685) out of 10, based on 33 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 127 reviews.

Overall Experience
  • 85
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Date Published
  • 127
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Reviewer Connection to Barchester Ashfields Care Home
  • 57
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Total of 127, showing 61-80
Review from Sue P (Daughter of Resident) published on 4 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to the managers for arranging for me to see mum for the first time in 8 months. She is looking very well and it was lovely to see her. In these challenging times, you and your staff have been her family and we thank you so much.
For anyone having to make the difficult decision of finding
a care home for a loved one, we would highly recommend Ashfields.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Team Ashfields

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Review from Brian C (Son of Resident) published on 4 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was taken into Ashfields during lockdown after a difficult decision made by the family. Well, we made the right decision. Mum has settled in really well and is well looked after by the lovely care staff. They can not do enough to make her happy and well looked after. Mum's birthday last week
is very special to all of us as we are a very close family but the care staff at Ashfields made her birthday very special with cake and wine (mum does like her wine). The food, the activities, mum's room is fantastic. Well done Ashfields, we made the right decision.
Reply from Joanna Wartacz, Deputy Manager at Barchester Ashfields Care Home

Thank you so much for all your kind words! Take care and stay safe - from everyone at Ashfields.

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Review from Amanda B (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a very close family and the decision to get Mum extra help was very difficult, we didn't know how she would react but to our surprise, she has settled in really well. Due to Covid its been very difficult not being able to see Mum as often as we'd like but staff have gone above and beyond to
help, we have a visit each week and FaceTime. Spending Mum's birthday apart was difficult but we stood behind the car park wall and sang which was lovely, my brothers then stayed for a visit and recorded her opening all her presents so we could all see later, we then did a group FaceTime in the afternoon which the staff brought her a cake and we all sang to her. The staff do all they can to keep Mum happy and busy, which she loves. Mum has really got on well with all carers as they genuinely seem to love everybody. As a family we know Mum is safe and well looked after at Ashfields, her room is lovely, everywhere is clean, food is delicious and she has wine when she wants! This home is lovely.
Reply from Joanna Wartacz, Deputy Manager at Barchester Ashfields Care Home

Thank you so much for your kind words! Take care and stay safe - everyone at Ashfields.

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Review from Di C (Daughter of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved to Ashfields in November as his dementia had increased to the point that living on his own was too risky. He is fiercely independent and had lived in the same house for 60 years, so I was anxious that settling into his new home would prove difficult. With the help of the care staff, activities
team, admins and local GP, with his spacious room with en-suite as well as the large garden and various communal areas, he adapted incredibly quickly - the few setbacks were addressed in a planned way and soon Dad became part of the household.
With spring came Coronavirus - Barchester as a management organisation and Ashfields as a care facility could not have responded better in desperate times. Staff have been fantastic and communication frequent and open.
During lockdown we’ve managed to meet by Facetime, we celebrated Dad’s birthday and Father’s Day in person (socially distanced obviously!). The home regularly send photos and keep Dad busy and happy.
Reply from Joanna Wartacz, Acting General Manager at Barchester Ashfields Care Home

Thank you for your kind words - from everyone at Ashfields Care Home.

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Review from Sharon T (Daughter of Resident) published on 23 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family are extremely satisfied with our choice of Ashfields for the care of our loved ones. The home has provided a safe and loving environment for our family to live in.
The staff are respectful, caring and provide the personal and emotional support that is needed.
The home keeps us informed
of their needs and communicates regularly with us.
The home provides a good range of activities to meet everyone’s needs.
The food is always good and provides a good balance of options.
The management team have regular meetings to keep us informed of developments, and the home has recently been tastefully refurbished.
In these challenging times, I feel confident that our family is being looked after to the best of everyone’s abilities.
Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Jan L (Daughter of Resident) published on 23 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has stayed at Ashfields for two years now since her dementia became unmanageable at home, and my brother and I are happy with the care she receives there.
My mother can be extremely difficult, but the staff are patient and caring. The meals are excellent, and I have several times been made
welcome to stay for lunch with my mother and experienced first hand the delicious and well-presented meals. I very much appreciated the chef making special provision for a vegetarian Christmas dinner for me when I had dinner there with my mother on Christmas Day. My only concern is that the staffing levels may not always be sufficient, and the staff, who already work very hard, are very stretched.
Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Roger A (Son of Resident) published on 23 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Rackheath team have been excellent during the Covid-19 crisis. Clear regular communication with family and a big effort to help our mum keep in touch with us whilst we are unable to visit. Given we live hundreds of miles away, Mum can feel isolated and gets few visits. During this difficult lockdown,
the staff have really tried to engage and offer that extra human touch, even with staff numbers stretched. The activities team have introduced extra measures to help the residents; from favourite meals, extra magazines and helping share family photos we send in.
Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Jane A (Daughter of Resident) published on 23 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has been a resident at Ashfields care home for 2-years now. He has settled into the home, and seems happy and content; he enjoys the food and his needs are taken care of. The care staff, on the whole, are caring, friendly, and co-operative, and responsive to any requests we make. There have
been issues with a high turnover of management, and this has led to a lack of continuity, the present manager is trying hard to resolve these issues, and hopefully, he will continue in his post.
We personally feel the staffing levels need to be higher, but we are told they are in accordance with Barchester`s staffing criteria. The home was recently refurbished, and although, it looks very attractive, we would question whether it was a priority over increased staffing.
During the recent crisis, the staff have been heroic in their commitment to the residents, in giving us updates and being able to make contact by video calls.
Reply from Joanna Wartacz, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Gill W (Daughter of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ashfields has provided a lovely safe home for my mum since last summer and in the last few weeks have surpassed themselves.
Staff have always been helpful and proactive in ensuring Mum has the best care possible.
Cannot thank them all enough.
Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Beverley L (Daughter of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care! My mum has been here for two years, and I definitely recommend this care home.
Great food and entertainment, lots of great staff and good communication.
Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Cherry L (Daughter of Resident) published on 27 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Ashfields were so helpful and supportive when I needed respite care for my father. The home is clean, warm and comfortable with good food and outside sitting areas. Dad settled in well and nothing was too much trouble. The General Manager is excellent at giving advice and helping you through
all the paperwork. I don’t know what I’d have done without them.
Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback, from all at Ashfields.

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Review from S C (Wife of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My main concern is having enough care workers at all times. I just want 100% care for my husband at all times.
Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. All at Ashfields.

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Review from Thomas A (Relative of Resident) published on 23 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank this home enough for the overall exceptional care that Ashfields care home provided for my relative. At 94 years old he was able to live his life independently with dignity and respect.
The staff ensured he was safe and well looked after as well as promoting his usual lifestyle routines.
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Review from Louise G (Granddaughter of Resident) published on 30 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old grandfather who is suffering from Dementia lives here. After looking at numerous off reports and making visits to other homes, we decided that this would be ideal for his twilight years. You can arrive any time, any day unannounced so the care is always transparent. I'm always made to
feel welcome by staff, nothing is too much trouble for my grandad. He eats amazing here 3 courses for lunch, it smells and tastes amazing, no dreary hospital-style food here I can tell you. There's always something going on which is so important for people with Dementia. They are always stimulated and we often sit in the lounge and sing together with the other residents. I genuinely couldn't be happier about having him here. If I could explain it to someone, I would say it's like a posh holiday camp/hotel. You can see the staff genuinely care about people. I always had bad thoughts about a care home, but this place has shown me its simply a big home full of life, love and laughter.
Reply from Alina Uncescu, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback.
All at Ashfields.

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Review from S S (Daughter of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite care arranged at very short notice, for which we are very thankful.
My mum really enjoyed her visit to the "hotel" as she refers to it. She was well looked after and her every need attended to.
She particularly enjoyed the trips out.
Reply from Alina Uncescu, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback.
From all at Ashfields.

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Review from T J T (Husband of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I needed help and a respite break and a stay for my wife seemed to be the answer at Ashfields. Very helpful staff, nice, clean and comfortable surroundings, and most helpful to my wife.
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Review from T B (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashfields are excellent. They care and tend to my mother's needs. I feel satisfied and confident in all aspects of my mother's care.
My mother enjoys and often speaks of trips out and in-house activities.
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Review from J D (Wife of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult to fully review as not seen all aspects in operation, e.g. treated with dignity - how did they help him go to the toilet? Some of my questions were unable to be answered on picking him up, e.g. had he been out on any trips? Several items of clothing, although named, still lost.
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Review from P M (Wife of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband took time to settle into Ashfields but all the staff were very kind and patient with him, he has now settled and seems happy. At the end of March, we celebrated our Diamond Wedding at Ashfields with 20 members of our family. The venue and food provided was great and all the staff involved
were very helpful. Thank you.
Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. Kind Regards

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Review from H T (Daughter-in-law of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my father in laws short stay (just under three months), we found the care home to be well maintained, clean and well equipped for the residents needs. We felt that the staff worked very hard to ensure the comfort and happiness of the residents. As visitors, we were always made to feel welcome
anytime, any day. I would recommend this facility to families needing 'dementia friendly' care for their loved one.
Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. Kind Regards

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Barchester Ashfields Care Home is calculated as follows: ( (280 Excellents x 5) + (97 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 387 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Nita

Nita Pulmones

Job Title: General Manager Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Natasha

Natasha Gooch

Job Title: Deputy Manager Joined: 2025

My name is Natasha Gooch. I am the Deputy Manager at Ashfields Care Home.


I have over 15 years experience in Healthcare and have loved every minute of it. I am passionate about providing high-quality person-centred care and feel it is an honour to be part of our Residents' lives.


I have enjoyed getting to know all of the Residents and their families, and I am always here to help.

Dawn

Dawn Bunting

Job Title: Administrator Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Tony

Tony Bunting

Job Title: Head of Maintenance Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane

Diane Read

Job Title: Senior Care Assistant Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

Zack

Zack Vann-Ralph

Job Title: Peripatetic Senior Care Assistant Joined: 2019

Hello, my name is Zack and I am a Peripatetic Senior Care Assistant here at Ashfields.


I joined Barchester in 2019 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. 


Helping our residents settle into their new homes, and making sure they that feel comfortable and receive the best possible care is very important to me.  

Xen

Xen Greenwood

Job Title: Activities Coordinator Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

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