Barchester Ashfields Care Home

Dad has always been very happy at Ashfields and loves the staff.

My mum has settled so incredibly well thanks to the staff and environment of this lovely home. The cleanliness of the provision, care and dedication of staff, whether those directly involved in my mum's care or those in the office offering a kind, a listening ear when needed, are all exemplary. Activities are varied and stimulating, and mealtimes replicate the setting of a high-class hotel so that residents feel valued. I am always made to feel welcome when I visit. A great team, well done, and thank you!

Well looked after. The outside grounds are very small for my daily walks.

Mum has been happy here and is very well cared for. The staff are attentive, friendly and willing to do all they can with a cheery smile.

Also, whenever we need to talk to anyone, they are there for us. They're all amazing!

Everything about Barchester Ashfields is superb. The staff are all incredibly professional, highly motivated and happy in their work. This is reflected in the way the residents are cared for. Nothing is too much trouble. All of our mother's medical, social and care needs were delivered to the highest standards with excellent communication to our family. We are in no doubt that the care our mother received contributed greatly in enabling her to recover from her stroke, enabling her to go home. We are really glad we chose Ashfields for our mother and can't recommend it highly enough. Thanks to the whole team.

It was the first time I had seen my mother since the pandemic began, so understandably, I felt nervous about how she would be. I was met at the door with smiling kindness and efficiency while I took a test. And then taken to visit my mum, who recognised me, even though she can no longer speak! But with the kindness, I want to comment on most - even though other refurbishments and arrangements are good. Kindness is beyond price. The kind of kindness that meant my mother was wearing a blouse I had brought her for Christmas but never seen. The kind of kindness that makes my mum feel safe and me supported. Thank you so much.

Helpful, friendly staff. Nothing seems too much trouble and seems very much like a large family. Even in tough Covid times, residents are being kept entertained. Always seem to show a lot of respect, understanding and care to treat people as individuals. Most of all, they have made my mum feel safe and more relaxed.

When I can, I visit my grandad in the pod. He can't speak highly enough of how friendly and caring the staff are. It is good that we have the opportunity to see him in this way, as miss not being able to see him as often as I can. Keep up the amazing work.

My parents moved to Ashfields for emergency respite. Covid has meant we have not been able to visit to fully appreciate the care home. We have visits in the visitor suite and the staff have been superb, caring and understanding. There has been regular contact by phone and we are welcome to ring them anytime. My mother has eating issues and the staff are constantly trying to find different food and ways to encourage her. From what we have been able to see in these difficult times I wouldn't hesitate to recommend Ashfields.

I see my grandad in the outdoor pod weekly and every time he is the happiest man and always has a new story to tell. He is definitely well looked after and a lot happier than when he lived on his own. The staff are always lovely. Overall an amazing care home.

Ashfields took my mother in when she needed palliative care. She had lived in an alternative home for 12 months but her dementia had got worse and she broke her hip. After being discharged from hospital, my mother was only at Ashfields for 5 days before she passed away but the care given to her and to us was outstanding. Had she pulled through, I would have been very happy for her to remain at Ashfields amongst such caring staff. From the admin team, who dealt with the paperwork and admission seamlessly, through to the care workers who, even in just 5 days, showed real compassion. To know that she even had a care worker with her at the end, holding her hand was most reassuring for the family. Thank you for making mom's last few days comfortable and for looking after her so well. At least her last few days were in a wonderful place, thank goodness she was not still in hospital.

The care and support both my mum and I have received during the last few months have been amazing. Knowing that she is well cared for makes me feel we can cope with all that the pandemic has thrown at us all, she is happy and content all the carers do a fantastic job.

Mum has now been in the care home for a couple of months. She is well cared for. She is safe. I cannot comment on the rooms or internal as I have not been in, but I am certain everything is just as it should be. More than happy she is in the best place with excellent care staff.

It really reassuring to know that my father-in-law is being so well looked after. He’s really enjoying having people to talk to who are aware how challenging people with Dementia can be. He has made lots of new friends.

For anyone having to make the difficult decision of finding a care home for a loved one, we would highly recommend Ashfields.

My mum was taken into Ashfields during lockdown after a difficult decision made by the family. Well, we made the right decision. Mum has settled in really well and is well looked after by the lovely care staff. They can not do enough to make her happy and well looked after. Mum's birthday last week is very special to all of us as we are a very close family but the care staff at Ashfields made her birthday very special with cake and wine (mum does like her wine). The food, the activities, mum's room is fantastic. Well done Ashfields, we made the right decision.

We are a very close family and the decision to get Mum extra help was very difficult, we didn't know how she would react but to our surprise, she has settled in really well. Due to Covid its been very difficult not being able to see Mum as often as we'd like but staff have gone above and beyond to help, we have a visit each week and FaceTime. Spending Mum's birthday apart was difficult but we stood behind the car park wall and sang which was lovely, my brothers then stayed for a visit and recorded her opening all her presents so we could all see later, we then did a group FaceTime in the afternoon which the staff brought her a cake and we all sang to her. The staff do all they can to keep Mum happy and busy, which she loves. Mum has really got on well with all carers as they genuinely seem to love everybody. As a family we know Mum is safe and well looked after at Ashfields, her room is lovely, everywhere is clean, food is delicious and she has wine when she wants! This home is lovely.

During lockdown we’ve managed to meet by Facetime, we celebrated Dad’s birthday and Father’s Day in person (socially distanced obviously!). The home regularly send photos and keep Dad busy and happy.

In these challenging times, I feel confident that our family is being looked after to the best of everyone’s abilities.