Search...

Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich, Norfolk NR13 6PD
Barchester Ashfields Care Home Logo
Jobs
Barchester Ashfields Care Home logo
I would highly recommend this care home.S B(Granddaughter of Resident/Service User)
Barchester Ashfields Care Home, Norwich
Barchester Ashfields Care Home, Norwich
Barchester Ashfields Care Home, Norwich

Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10...  

Loading travel time

Care Provided by Barchester Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,271N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (142)

Submit a Review
9.7

Barchester Ashfields Care Home has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years. Over all time Barchester Ashfields Care Home has 142 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Ashfields Care Home
Loading...
Showing 142 reviews matching selected criteria
Review from Sarah R (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card
Overall Experience

Cannot fault the great care my mum receives at Barchester Ashfields Care Home. It was a very hard decision to move my mum into a care home but all staff are lovely and very caring. Nothing is too much trouble. Cannot speak highly enough of you all.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. Your feedback is valuable and much appreciated

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N M (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card
Overall Experience
There has been excellent communication with staff at Barchester Ashfields Care Home and the management team. They are informative of any updates regarding my father and also, all activities available to him, I get notified by email of his weekly planner.
The care and support my father receives is excellent.
Overall, I am very happy and satisfied of how everything is dealt with and how understanding and kind everyone is.

The experience I have had has been very satisfactory.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. We appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Daughter of Resident) published on 12 February 2024 Submitted via Postal Card
Overall Experience

A bright and cheerful care home where staff do all they can to make residents comfortable. Mum recently celebrated her 100th birthday and the staff gave her a wonderful day.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, we appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark E (Son of Resident) published on 29 January 2024 Submitted via Website
Overall Experience

My father stayed at Ashfields for two weeks respite care. The home is friendly, caring, professional and well run. The staff are very approachable and constantly interact with the residents. The hygiene is very good, food is excellent and the home is safe and very secure. Our sincere thanks for looking after Father so well.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, your feedback is much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Sandra L (Daughter of Resident) published on 25 January 2024 Submitted via Website
Overall Experience

Absolutely lovely place, my dad could not speak more highly of the staff and food and the care that he received for two weeks here. As his daughter, I could not have asked for more care than he received, but they went over and beyond. We took fish and chips in for him one evening, they had set the private dining room table with plates, cutlery, condiments, tea, coffee and juice and even sorted bread and butter. There was me expecting to eat them out of the paper! Staff keep up the amazing work, every one of you from the cleaners to management you are amazing and thank you.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. We appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T W (Daughter of Resident) published on 16 November 2023 Submitted via Website
Overall Experience

The manager, admin staff and the front-of-house team could not have been kinder or more informative as we quickly looked to find a safe and happy place to care for our father. We are only one week in but all is going very well. Thank you!

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, we appreciate your kind feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Daughter of Resident) published on 3 November 2023 Submitted via Website
Overall Experience

A wonderful care home. From my initial enquiry the manager was truly invested in listening to my Mum’s journey. A personalised first day entering the home, Mum and I were welcomed with afternoon tea in the private dining area. Mum has been here a month now. She has settled really quickly with the care and support from the wonderful staff. Rooms and facilities are lovely and clean, staff are very kind and friendly and regularly update me with any health matters. There are regular activities and entertainment for residents, music playing throughout the care home which gives a lovely relaxed atmosphere for staff, residents and family. Food is plentiful and delicious. I really couldn’t ask for a better home. Thank you for sharing the home with my Mum.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Good afternoon. Thank you for taking the time to review our home. We appreciate your feedback

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H H (Granddaughter of Resident) published on 25 September 2023 Submitted via Website
Overall Experience

There are not enough thank yous in the world to give to this home. They looked after my grandad with such care and compassion. Not only did they care for him but also us, as a family, and could not have been more supportive during some tough days. The home was always so clean and welcoming and watching how much the staff cared and gave to the residents was amazing. There was always an activity happening and the home was just always a happy place to go into. The food was amazing also! The home is a credit to the care industry, thank you again.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you very much for your kind review, it is very much appreciated. I shall pass on to the team here at Ashfields.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P P (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

Staff and management are very patient, pleasant and helpful. Mum loves the singing activity and remembers most of the words.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. Your feedback is very much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L D (Granddaughter of Resident) published on 31 August 2023 Submitted via Postal Card
Overall Experience

Staff are always happy and welcoming when we visit. It's very clean, tidy and a pleasure to come. My relative is happy to be here, the happiest she's been in a long time. The food always looks nice, and a good variety on the menu. 10/10.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. We appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen T (Wife of Resident) published on 24 August 2023 Submitted via Website
Overall Experience

The staff are always accommodating and helpful when I need help to put my husband into respite. It is a difficult thing for me to do but I feel they are very supportive to my needs too. They have activities for the residents which is so important and I understand that the food is excellent too. I have already arranged further respite care for the end of September.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields Care Home. We are delighted to welcome your husband back in September. Your feedback is very important. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela M (Daughter of Resident) published on 13 July 2023 Submitted via Website
Overall Experience
Mum was admitted for a short respite stay.
I visited Mum at 11.00 am that weekend, to find her wet in bed, through to the bed sheets, lying flat in bed, barely able to obtain fluids from that position.
I felt like she'd just been left and not cared for.
Even if clients are not compliant early morning, you would hope they would be checked on again earlier than 11.00 am.

I took Mum out early.

Reply from Feedback Team, The Feedback Team at Barchester Ashfields Care Home

Thank you for your review. We understand that at the time a full investigation was completed and this was sent in full to you on 19/07/23. We were sorry to hear that despite attempts, your mother declined personal care and we understand completely how upsetting this was for you and your family. At...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Debbie L (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card
Overall Experience

Each time we bring Dad to visit Mum, we enjoy it. Ashfields is always clean, smells pleasant and the staff are so friendly and professional. Mum always looks nice and is quite happy here. Dad has been here during meals and says the food looks good. He has even been offered a meal and enjoyed it as well. Hot drinks are plentiful and provided with a chat and a smile by the host.

Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review our home. We appreciate your kind feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Harold B (Son-in-law of Resident) published on 12 April 2023 Submitted via Website
Overall Experience
We have always found Ashfields staff to be dedicated, caring and helpful towards both residents and their families.

The care home is modern, clean and comfortable providing excellent facilities, activities and services in a safe and secure environment.

Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review our home. We appreciate your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C R (Daughter of Resident) published on 3 February 2023 Submitted via Website
Overall Experience

Mum has been here for a couple of months. The staff are all lovely, friendly and hardworking and there is a lovely atmosphere. Mum is very well cared for here, The home is clean and well-kept. The food is varied and lovely. The activities are great with live music, trips out, and celebrations of Burns night, Chinese New Year. Mum is certainly looking better for being here. It is lovely to know that Mum is well cared for here which gives the family peace of mind. Thank you to all at Ashfields.

Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review the home, it is very much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Daughter of Resident) published on 30 January 2023 Submitted via Postal Card
Overall Experience

My mum has been in a Barchester home for almost 2 years now. I am very pleased with the care she has received. Her medical needs have always been attended to and she is very happy there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cheryl S (Daughter of Resident) published on 26 January 2023 Submitted via Website
Overall Experience

I didn't want to put my father in a care home, but the time had come. Ashfields is a wonderful place for my father to be, the care staff go out of their way to see my dad happy, and nothing is too much trouble. Always clean and tidy, and as for the food which is all homemade, it's amazing and dad loves it, all staff are great couldn't be happier for my dad, he loves it there, A big thank you to everyone for making my dad so happy.

Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review the home it's very much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julia D (Friend of Resident) published on 12 January 2023 Submitted via Website
Overall Experience

My elderly friend has been a resident at Ashfields for almost two years, since becoming unable to care for herself at home due to failing general health and mental capacity. During those two years, she has been cared for by the Ashfields staff with dignity, kindness and love. The care staff work together to provide a very clean, comfortable, loving and family-oriented home for their residents. There is a varied programme of weekly activities which is also emailed to relatives for information, and meal menus look tempting and nutritious. In addition, I appreciate greatly the fact that the care home administrator always finds time to help with any queries I may have relating to my friend and her personal affairs when I visit. I can only admire, praise and thank all the staff at Ashfields for their patience, care and dedication to my friend and all the residents in their care.

Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you so much for taking the time to provide such great feedback about our home, the team, care, food and activities we host too for your friend. Your super review really does mean so much to us all and thank you once again for your kind words - I will be sure to share them with all of the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda G (Daughter of Resident) published on 10 January 2023 Submitted via Website
Overall Experience

My mother who was 103 at the time had to go to Barchester after being in hospital with an infection. The staff nursed her back to herself and she has had a wonderful time being able to be included in many of the daily activities the home provides. She has been looked after so well she has now reached her 104th birthday. The home is clean and the food provided in the dining room or in bed is of a very high standard. I would fully recommend Barchester to anyone.

Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Wow! Thank you so much for taking the time to leave such a fantastic review about our staff here at Ashfields and the care that your mother receives in our home. It was amazing to be able to celebrate such a special birthday together and thank you for your comments about our home food too. I will be sure to share your kind words with all of the home team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Sister of Resident) published on 15 November 2022 Submitted via Website
Overall Experience

I am very pleased with my sister's placement at Ashfields Care Home. The home is very clean and welcoming. Nice atmosphere. The staff are all very friendly and kind. The bedrooms, lounges and dining room are all beautifully furnished and everywhere is fresh. The meals on offer are well-cooked, varied and much appreciated. A good selection of activities and outings are on offer for those wishing to take part. Hairdressing and chiropody are on offer too. Pleasant gardens to enjoy. The home is small which enables staff to know all residents by name.

Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. It is very much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 April 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (60) & Events (2)

News
  • 28 Aug 2026

    Understanding and getting to know our Residents life experiences and life history is very important to us at Alice Grange. It allows our Team to engage and build meaningful relationships...

  • 20 Aug 2026

    Our Activities Team is dedicated to ensuring that we organise events that encourage our residents to host their families and friends at Ashfields. Our home is always to open to...

  • 20 Aug 2026

    Residents at Ashfields Care Home love the animal therapy sessions that our dedicated Activities Team organises *weekly/monthly*. As one of the foundations of our Life Enrichment program, we know that...

Upcoming Events

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Ashfields Care Home.

Meet the Team (7)

Nita Pulmones
Nita PulmonesJob Title General ManagerJoined 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.

My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Mariah Pena
Mariah PenaJob Title Deputy ManagerJoined 2026

I am a dedicated Deputy Manager with a strong foundation in clinical care, leadership, and team management within nursing and residential care homes. I am highly compassionate and committed to providing high-quality, person-centred care, while ensuring full compliance with CQC standards and enhancing the overall well-being of residents. I value building genuine and meaningful relationships with those in our care, treating each resident as I would a valued member ofmy own family.

Supporting residents in their daily lives and meeting their individual needs brings me great fulfilment, and I am committed to upholding high standards of care while working closely with our team to create a warm, supportive, and welcoming environment where both residents and colleagues can thrive!

Xen Greenwood
Xen GreenwoodJob Title Activities CoordinatorJoined 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.

I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts.

I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Dawn Bunting
Dawn BuntingJob Title AdministratorJoined 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.

I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Said Guenaoui
Said GuenaouiJob Title Head ChefJoined 2025

Hello, I am Said the Head Chef at Ashfields Care Home.

I have vast experience as a Head Chef and a varied catering background. I pride myself on getting to know all our residents really well and take a very person-centred approach to my cooking and baking.

I love creating new dishes and variations depending on the residents' likes and dislikes, it makes me happy knowing people are enjoying my food!

Tony Bunting
Tony BuntingJob Title Head of MaintenanceJoined 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.

Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.

I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.

If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane Read
Diane ReadJob Title Senior Care AssistantJoined 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.

I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashfields Care Home to verify any information. View our terms and conditions. Barchester Ashfields Care Home has an Enhanced Service -more info.