Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
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9.7 127 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashfields Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Criteria

  • An individual care needs assessment is always completed by our clinical team prior to any admission to Ashfields
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (127)

9.7

Barchester Ashfields Care Home has a Review Score of 9.7 (9.685) out of 10, based on 33 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 127 reviews.

Overall Experience
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Date Published
  • 127
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Reviewer Connection to Barchester Ashfields Care Home
  • 57
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Total of 127, showing 41-60
Review from M S (Daughter of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in a Barchester home for almost 2 years now. I am very pleased with the care she has received. Her medical needs have always been attended to and she is very happy there.
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Review from Cheryl S (Daughter of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I didn't want to put my father in a care home, but the time had come. Ashfields is a wonderful place for my father to be, the care staff go out of their way to see my dad happy, and nothing is too much trouble. Always clean and tidy, and as for the food which is all homemade, it's amazing and dad loves
it, all staff are great couldn't be happier for my dad, he loves it there, A big thank you to everyone for making my dad so happy.
Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review the home it's very much appreciated.

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Review from Julia D (Friend of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly friend has been a resident at Ashfields for almost two years, since becoming unable to care for herself at home due to failing general health and mental capacity. During those two years, she has been cared for by the Ashfields staff with dignity, kindness and love. The care staff work together
to provide a very clean, comfortable, loving and family-oriented home for their residents. There is a varied programme of weekly activities which is also emailed to relatives for information, and meal menus look tempting and nutritious. In addition, I appreciate greatly the fact that the care home administrator always finds time to help with any queries I may have relating to my friend and her personal affairs when I visit. I can only admire, praise and thank all the staff at Ashfields for their patience, care and dedication to my friend and all the residents in their care.
Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you so much for taking the time to provide such great feedback about our home, the team, care, food and activities we host too for your friend. Your super review really does mean so much to us all and thank you once again for your kind words - I will be sure to share them with all of the team.

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Review from Linda G (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who was 103 at the time had to go to Barchester after being in hospital with an infection. The staff nursed her back to herself and she has had a wonderful time being able to be included in many of the daily activities the home provides. She has been looked after so well she has now reached
her 104th birthday. The home is clean and the food provided in the dining room or in bed is of a very high standard. I would fully recommend Barchester to anyone.
Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Wow! Thank you so much for taking the time to leave such a fantastic review about our staff here at Ashfields and the care that your mother receives in our home. It was amazing to be able to celebrate such a special birthday together and thank you for your comments about our home food too. I will be sure to share your kind words with all of the home team.

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Review from J H (Sister of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with my sister's placement at Ashfields Care Home. The home is very clean and welcoming. Nice atmosphere. The staff are all very friendly and kind. The bedrooms, lounges and dining room are all beautifully furnished and everywhere is fresh. The meals on offer are well-cooked, varied
and much appreciated. A good selection of activities and outings are on offer for those wishing to take part. Hairdressing and chiropody are on offer too. Pleasant gardens to enjoy. The home is small which enables staff to know all residents by name.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. It is very much appreciated.

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Review from J H (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has always been very happy at Ashfields and loves the staff.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for your feedback and for taking the time to review the home, it is very much appreciated.

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Review from K C (Daughter of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled so incredibly well thanks to the staff and environment of this lovely home. The cleanliness of the provision, care and dedication of staff, whether those directly involved in my mum's care or those in the office offering a kind, a listening ear when needed, are all exemplary. Activities
are varied and stimulating, and mealtimes replicate the setting of a high-class hotel so that residents feel valued. I am always made to feel welcome when I visit. A great team, well done, and thank you!
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for your kind words and for taking the time to provide us with feedback. It is very much appreciated.

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Review from D P (Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after. The outside grounds are very small for my daily walks.
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Review from L D (Daughter of Resident) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been happy here and is very well cared for. The staff are attentive, friendly and willing to do all they can with a cheery smile.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and nice review. We appreciate your time and value your feedback. - Team Ashfields

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Review from Angela K (Daughter of Resident) published on 5 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we love this place!
The staff are kind and understanding and take great care of my mam. The food is fantastic and my mam loves that she can have a glass of wine with her lunch.
Also, whenever we need to talk to anyone, they are there for us. They're all amazing!
Reply from Wendell Damasco, General Manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review I will let the team know; we appreciate your time and value your feedback. - Team Ashfields.

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Review from D N (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about Barchester Ashfields is superb. The staff are all incredibly professional, highly motivated and happy in their work. This is reflected in the way the residents are cared for. Nothing is too much trouble. All of our mother's medical, social and care needs were delivered to the highest
standards with excellent communication to our family. We are in no doubt that the care our mother received contributed greatly in enabling her to recover from her stroke, enabling her to go home. We are really glad we chose Ashfields for our mother and can't recommend it highly enough. Thanks to the whole team.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review; we appreciate your time and value your feedback. Team Ashfields.

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Review from W P (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the first time I had seen my mother since the pandemic began, so understandably, I felt nervous about how she would be. I was met at the door with smiling kindness and efficiency while I took a test. And then taken to visit my mum, who recognised me, even though she can no longer speak! But with
the kindness, I want to comment on most - even though other refurbishments and arrangements are good. Kindness is beyond price. The kind of kindness that meant my mother was wearing a blouse I had brought her for Christmas but never seen. The kind of kindness that makes my mum feel safe and me supported. Thank you so much.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review; we appreciate your time and value your feedback. Team Ashfields.

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Review from Teresa P (Daughter of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, friendly staff. Nothing seems too much trouble and seems very much like a large family. Even in tough Covid times, residents are being kept entertained. Always seem to show a lot of respect, understanding and care to treat people as individuals. Most of all, they have made my mum feel safe
and more relaxed.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review; we appreciate your time and value your feedback.
Team Ashfields.

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Review from Daniel P (Grandson of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I can, I visit my grandad in the pod. He can't speak highly enough of how friendly and caring the staff are. It is good that we have the opportunity to see him in this way, as miss not being able to see him as often as I can. Keep up the amazing work.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review, we appreciate your time and value your feedback.

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Review from Beverley C (Daughter of Resident) published on 15 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents moved to Ashfields for emergency respite. Covid has meant we have not been able to visit to fully appreciate the care home. We have visits in the visitor suite and the staff have been superb, caring and understanding. There has been regular contact by phone and we are welcome to ring them
anytime. My mother has eating issues and the staff are constantly trying to find different food and ways to encourage her. From what we have been able to see in these difficult times I wouldn't hesitate to recommend Ashfields.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind and very nice review, we appreciate your time and value your feedback. Team Ashfields.

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Review from N P (Granddaughter of Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I see my grandad in the outdoor pod weekly and every time he is the happiest man and always has a new story to tell. He is definitely well looked after and a lot happier than when he lived on his own. The staff are always lovely. Overall an amazing care home.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind review, we appreciate your time and value your feedback. Team Ashfields

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Review from Linda D (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashfields took my mother in when she needed palliative care. She had lived in an alternative home for 12 months but her dementia had got worse and she broke her hip. After being discharged from hospital, my mother was only at Ashfields for 5 days before she passed away but the care given to her and
to us was outstanding. Had she pulled through, I would have been very happy for her to remain at Ashfields amongst such caring staff. From the admin team, who dealt with the paperwork and admission seamlessly, through to the care workers who, even in just 5 days, showed real compassion. To know that she even had a care worker with her at the end, holding her hand was most reassuring for the family. Thank you for making mom's last few days comfortable and for looking after her so well. At least her last few days were in a wonderful place, thank goodness she was not still in hospital.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind review, we appreciate your time and value your feedback. Team Ashfields

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Review from K J (Daughter of Resident) published on 3 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support both my mum and I have received during the last few months have been amazing. Knowing that she is well cared for makes me feel we can cope with all that the pandemic has thrown at us all, she is happy and content all the carers do a fantastic job.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind review, we appreciate your time and value your feedback. Team Ashfields

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Review from Susan T (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been in the care home for a couple of months. She is well cared for. She is safe. I cannot comment on the rooms or internal as I have not been in, but I am certain everything is just as it should be. More than happy she is in the best place with excellent care staff.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you for your kind review, we hope to see you inside once we are safe to do so, we appreciate your time and value your feedback. Team Ashfields

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Review from Sarah C (Daughter-in-law of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It really reassuring to know that my father-in-law is being so well looked after. He’s really enjoying having people to talk to who are aware how challenging people with Dementia can be. He has made lots of new friends.
Reply from Wendell Damasco, General manager at Barchester Ashfields Care Home

Thank you very much for your kind review, we appreciate your time and value your feedback. Team Ashfields

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Barchester Ashfields Care Home is calculated as follows: ( (280 Excellents x 5) + (97 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 387 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Nita

Nita Pulmones

Job Title: General Manager Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Natasha

Natasha Gooch

Job Title: Deputy Manager Joined: 2025

My name is Natasha Gooch. I am the Deputy Manager at Ashfields Care Home.


I have over 15 years experience in Healthcare and have loved every minute of it. I am passionate about providing high-quality person-centred care and feel it is an honour to be part of our Residents' lives.


I have enjoyed getting to know all of the Residents and their families, and I am always here to help.

Dawn

Dawn Bunting

Job Title: Administrator Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Tony

Tony Bunting

Job Title: Head of Maintenance Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane

Diane Read

Job Title: Senior Care Assistant Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

Zack

Zack Vann-Ralph

Job Title: Peripatetic Senior Care Assistant Joined: 2019

Hello, my name is Zack and I am a Peripatetic Senior Care Assistant here at Ashfields.


I joined Barchester in 2019 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. 


Helping our residents settle into their new homes, and making sure they that feel comfortable and receive the best possible care is very important to me.  

Xen

Xen Greenwood

Job Title: Activities Coordinator Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashfields Care Home to verify any information. View our terms and conditions. Barchester Ashfields Care Home has an Enhanced Service - more info.