Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
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9.6 138 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided by Barchester Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1271

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

The price(s) shown are provided by the care home. Contact Barchester Ashfields Care Home for full pricing details and T&Cs.

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (138)

9.6

Barchester Ashfields Care Home has a Review Score of 9.6 (9.640) out of 10, based on 36 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 138 reviews.

Overall Experience
  • 94
  • 40
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Date Published
  • 138
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Reviewer Connection to Barchester Ashfields Care Home
  • 60
  • 17
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  • 10
  • 6
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  • 5
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Total of 138, showing 21-40
Review from Karen F (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels
lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields, it is very much appreciated.
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Review from Patricia A (Wife of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a poor experience in another care home (two weeks), we moved my husband to Barchester Ashfields Care Home. We were thrilled from day one by the facilities, staff and extremely high level of care. Now, three months since my husband became a resident, we have been delighted by the high standards
in every part of his care. Staff go above and beyond expectations - the food/meals in beautifully presented restaurant are superb.
For us, his family, there is a sense of extreme relief that the one we love so much is now cared for so well.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you so much for taking the time to review Ashfields, it is very much appreciated.
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Review from Stacey G (Granddaughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we cannot express our gratitude enough for the ongoing care our loved one received. All of the staff go above and beyond what you expect and nothing is ever too much trouble. The manager is extremely caring and supportive and the whole team, including catering and admin, are involved in
your loved one's journey and care.
Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member.
We will be forever grateful to the team.
Kind regards.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you so much for taking the time to review Ashfields. We appreciate your feedback and will pass this on to the team.
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Review from John B (Son of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Barchester Ashfields Care Home with dementia. I can't recommend all the staff enough. That means all the staff including management, maintenance care team, chefs, as they went above and beyond their usual duties and helped us in every way they could.
The home itself is spotless and the
best home I have been in and believe me I have seen a lot of them with my job.
All in all lovely staff and home.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Barchester Ashfields Care Home. We appreciate your feedback.
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Review from James P (Power of Attorney of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt, for whom I also have power of attorney for finance etc. but not well-being, has been at Barchester Ashfields Care Home for just over a year and she had her 100th birthday at the home. Prior to her admission and whilst she was in hospital, she was described as someone who would be difficult
to place because of the degree of her dementia and some of her behaviours. I can only say that I am delighted with the care she is receiving at Ashfields. They have her measure and now she seems to be very happy there, although maintains that she doesn't live there! All friends and family comment on the quality of care and my aunt's general happiness, although, of course, this does vary in line with the state of her dementia. The staff at Ashfields cope with these variations extremely well and given that at least three places refused to take her from hospital, this speaks volumes for their caring skills and their compassion.
I feel confident, not to say relieved, that my aunt is in very good hands.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields, we appreciate your response.
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Review from C S (Friend of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to say how pleased we have been with every aspect of care. The resident was treated with kindness and dignity at all times. Whenever we visited, we were made to feel welcome and feel we could discuss his progress. We were always kept up to date with any issues that occurred.
We (myself,
my wife and the resident's niece) are so pleased that we chose Barchester Ashfields Care Home to care for our loved one. Thank you to the manager, administrator and all the staff.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields. We very much appreciate your time and feedback.
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Review from Hayley M (Daughter of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express my gratitude enough for the ongoing 24-hour-a-day, seven-days-a-week care, respect and patience given to my dad. The staff go above and beyond to meet Dad's needs. I find the communication with myself is informative and constant from all at Barchester Ashfields Care Home. Their knowledge
of Dad is amazing and is built upon the wonderful care they give. They listen and understand both myself and my dad which makes this current chapter in our lives so much easier to come to terms with.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields, it is very much appreciated.
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Review from V P (Daughter of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most importantly, my mum seems happy. All the staff are so nice to my mum and her face lights up when they speak to her. If they see her walking down the corridor they say 'hello' and interact with her. I cannot fault any of the carers.
My mum always looks clean. Her clothes are clean and her room
is clean. There is a choice of meals.
The entertainment staff actively encourage my mum to take part in activities. The social media page is interesting to look at to see what has been taking place and who too part.
I am kept notified about my mum, e.g. falls or doctor visits.
Overall, I am happy with Barchester Ashfields Care Home and would happily recommend it.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields. It is very much appreciated.
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Review from K K (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our lovely Mum was a resident at Barchester Ashfields Care Home until she recently passed away. Her family and friends were very pleased with the kind, caring, and compassionate dedication of all the staff. Thank you to everyone who enabled us to spend those extra months with her, we will always be
grateful.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields. It is very much appreciated.
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Review from L T (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been very caring and attentive. My mum has been going through a very difficult and distressing period with her illness and I have seen a genuine will to help and care for her as well as taking time to talk everything through with me.
Thank you.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields. Your feedback is very much appreciated.
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Review from Fiona P (Niece of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited Barchester Ashfields Care Home on Saturday 17th August 2024. There was an afternoon in the garden with a BBQ and entertainment which made it feel like a garden fete. The singer was excellent and related to the audience very well. My aunt was in her wheelchair, as was her sister and there were
just four carers for thirty-four residents, so the staff were working very hard! There was no manager, no admin and no head of care so I will be phoning next week for information.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields. Your feedback is very much appreciated.
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Review from Sandra H (Wife of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband entered the care home in November 2023. He was very confused, had no idea really what was going on and therefore, was very agitated. I was informed by the manager that this was a normal reaction. With lots of help and kindness and medication, they have delivered him to a totally different
state. Nine months on, he is now very calm, has accepted his placing here and is aware of what happens to him and his daily routine. The staff dealing with him are amazing in the techniques they use and so patient. He is now treating it more as his home and beginning to join in activities. A huge well done to everyone.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields. Your feedback is very much appreciated.
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Review from Christine M (Power of Attorney of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are really caring and very helpful.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields; it is appreciated.
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Review from Darren A (Son of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received outstanding care throughout her entire stay. At no point did we doubt the quality of care or the activities offered as her ability to engage with them declined. Her passing in October 2023 was treated with the respect and dignity we had come to expect in life. Amazing staff. This review
though is to credit the behind the scene's administration. The administrator has the patience of a saint in dealing with the council. She continued to support us - answering questions and making contact with them nine months after Mum passed. Barchester Ashfields Care Home is lucky to have a full team of staff who care for people and their families. Top marks.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to leave a review for Ashfields, it is very much appreciated.
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Review from R N (Daughter of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was a resident for almost a year, initially thought it was a lovely home but after changing and stopping his medication this had a detrimental effect on his health. Dad was sent to the Hospital to have his medication reviewed and stabilised and was meant to return to Ashfields but the manager
then terminated his contract without any prior meetings or notification to us, on the day he was admitted. They then boxed his belongings up to be collected like he didn't matter! Through no fault of his own, as he has Alzheimer's they couldn't get rid of him quick enough, but he didn't choose for them to mess about with his medication and then be disregarded. The carers and administrators are so lovely but the home is not led by a good manager! No wonder so many carers leave their jobs at Ashfields.
Reply from Feedback Team, The Feedback Team at Barchester Ashfields Care HomeThanks for taking the time to leave us a further review. As previously advised, we're sorry that we couldn't resolve your concerns in the meeting held with the home and that they couldn't continue to support with your dad's placement, we hope your dad has settled well in his new surroundings. Kind Regards, Barchester's Feedback Team
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Review from Joanna C (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a great experience at Barchester Ashfields Care Home during a short period of respite care. The facilities and activities were well-matched to her needs and I was able to enjoy a break with the knowledge Mum was in good hands. Will be back! Many thanks to the attentive staff.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields. It is very much appreciated.
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Review from Sarah R (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the great care my mum receives at Barchester Ashfields Care Home. It was a very hard decision to move my mum into a care home but all staff are lovely and very caring. Nothing is too much trouble. Cannot speak highly enough of you all.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields. Your feedback is valuable and much appreciated
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Review from N M (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There has been excellent communication with staff at Barchester Ashfields Care Home and the management team. They are informative of any updates regarding my father and also, all activities available to him, I get notified by email of his weekly planner.
The care and support my father receives is excellent.
Overall,
I am very happy and satisfied of how everything is dealt with and how understanding and kind everyone is.
The experience I have had has been very satisfactory.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields. We appreciate your feedback.
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Review from C B (Daughter of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A bright and cheerful care home where staff do all they can to make residents comfortable. Mum recently celebrated her 100th birthday and the staff gave her a wonderful day.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields, we appreciate your feedback.
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Review from Mark E (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed at Ashfields for two weeks respite care. The home is friendly, caring, professional and well run. The staff are very approachable and constantly interact with the residents. The hygiene is very good, food is excellent and the home is safe and very secure. Our sincere thanks for looking
after Father so well.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care HomeThank you for taking the time to review Ashfields, your feedback is much appreciated.
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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.640 for Barchester Ashfields Care Home is calculated as follows: ( (288 Excellents x 5) + (121 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 422 Ratings = 4.64
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (7)

Nita

Nita Pulmones

Job Title: General Manager Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Mariah

Mariah Pena

Job Title: Deputy Manager Joined: 2026

I am a dedicated Deputy Manager with a strong foundation in clinical care, leadership, and team management within nursing and residential care homes. I am highly compassionate and committed to providing high-quality, person-centred care, while ensuring full compliance with CQC standards and enhancing the overall well-being of residents. I value building genuine and meaningful relationships with those in our care, treating each resident as I would a valued member ofmy own family.


Supporting residents in their daily lives and meeting their individual needs brings me great fulfilment, and I am committed to upholding high standards of care while working closely with our team to create a warm, supportive, and welcoming environment where both residents and colleagues can thrive!

Xen

Xen Greenwood

Job Title: Activities Coordinator Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Dawn

Dawn Bunting

Job Title: Administrator Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Said

Said Guenaoui

Job Title: Head Chef Joined: 2025

Hello, I am Said the Head Chef at Ashfields Care Home.


I have vast experience as a Head Chef and a varied catering background. I pride myself on getting to know all our residents really well and take a very person-centred approach to my cooking and baking.


I love creating new dishes and variations depending on the residents' likes and dislikes, it makes me happy knowing people are enjoying my food!

Tony

Tony Bunting

Job Title: Head of Maintenance Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane

Diane Read

Job Title: Senior Care Assistant Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

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