Barchester Ashfields Care Home

All the staff, whatever their role, are dementia trained, and there is an atmosphere of calmness and warmth at the home, and it is very well managed by the enthusiastic, friendly and very professional manager. Although the external appearance of the home is not so prepossessing, inside it is light and bright and well-maintained, with 2 lovely lounges and attractive dining room. There is a lovely garden and many cafes nearby for a family visit. But we were particularly impressed by the high standard of care and attentiveness to his needs,. There is a good range of activities and a very pro-active activities co-ordinator - she managed to persuade even my husband to join in at least some of them!

I would recommend the Barchester Ashfields Care Home based on my experience this year with the care of my father who suffers from dementia and is no longer mobile. The caring staff are kind and attentive and they are also well organised. The management team is supportive and helpful with responding to my questions and keeping in contact with me. Although my father is not yet able to enjoy all of the activities on offer he was pleased to sit in with a music session (visiting musician) last week and get his hair cut at the salon within the care home. The home is clean and well appointed, and the food is also very good. Overall, I think that the care home staff are doing a great job with residents that need patience and understanding and I am pleased that my father is in their care.

We looked at several care homes prior to choosing Ashfields, Overall the facilities, set up, and rooms are of a high level. The Staff were more than helpful and were the main reason for us to trust the care of my father with them, Dad has been with them for 3 months now and our initial worries have abated. I would definitely recommend Ashfield care home to anyone in our situation,

I would like to highly rate all the staff at Ashfields. My Dad spent just under a year in their care. Everyone was excellent right up to the end. I always felt he was safe and well cared for. I always felt he was safe and well cared for. Staff were really good at informing me of anything and keeping me up to date. They were really good and respectful when Dad sadly passed away. I will mis s visiting the home. Thankyou so much Ashfields for all your help and support.

I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands.

For us, his family, there is a sense of extreme relief that the one we love so much is now cared for so well.

Kind regards.

All in all lovely staff and home.

I feel confident, not to say relieved, that my aunt is in very good hands.

We (myself, my wife and the resident's niece) are so pleased that we chose Barchester Ashfields Care Home to care for our loved one. Thank you to the manager, administrator and all the staff.

I cannot express my gratitude enough for the ongoing 24-hour-a-day, seven-days-a-week care, respect and patience given to my dad. The staff go above and beyond to meet Dad's needs. I find the communication with myself is informative and constant from all at Barchester Ashfields Care Home. Their knowledge of Dad is amazing and is built upon the wonderful care they give. They listen and understand both myself and my dad which makes this current chapter in our lives so much easier to come to terms with.

Overall, I am happy with Barchester Ashfields Care Home and would happily recommend it.

Our lovely Mum was a resident at Barchester Ashfields Care Home until she recently passed away. Her family and friends were very pleased with the kind, caring, and compassionate dedication of all the staff. Thank you to everyone who enabled us to spend those extra months with her, we will always be grateful.

Thank you.

I visited Barchester Ashfields Care Home on Saturday 17th August 2024. There was an afternoon in the garden with a BBQ and entertainment which made it feel like a garden fete. The singer was excellent and related to the audience very well. My aunt was in her wheelchair, as was her sister and there were just four carers for thirty-four residents, so the staff were working very hard! There was no manager, no admin and no head of care so I will be phoning next week for information.

My husband entered the care home in November 2023. He was very confused, had no idea really what was going on and therefore, was very agitated. I was informed by the manager that this was a normal reaction. With lots of help and kindness and medication, they have delivered him to a totally different state. Nine months on, he is now very calm, has accepted his placing here and is aware of what happens to him and his daily routine. The staff dealing with him are amazing in the techniques they use and so patient. He is now treating it more as his home and beginning to join in activities. A huge well done to everyone.

The staff are really caring and very helpful.

My mum received outstanding care throughout her entire stay. At no point did we doubt the quality of care or the activities offered as her ability to engage with them declined. Her passing in October 2023 was treated with the respect and dignity we had come to expect in life. Amazing staff. This review though is to credit the behind the scene's administration. The administrator has the patience of a saint in dealing with the council. She continued to support us - answering questions and making contact with them nine months after Mum passed. Barchester Ashfields Care Home is lucky to have a full team of staff who care for people and their families. Top marks.

My father was a resident for almost a year, initially thought it was a lovely home but after changing and stopping his medication this had a detrimental effect on his health. Dad was sent to the Hospital to have his medication reviewed and stabilised and was meant to return to Ashfields but the manager then terminated his contract without any prior meetings or notification to us, on the day he was admitted. They then boxed his belongings up to be collected like he didn't matter! Through no fault of his own, as he has Alzheimer's they couldn't get rid of him quick enough, but he didn't choose for them to mess about with his medication and then be disregarded. The carers and administrators are so lovely but the home is not led by a good manager! No wonder so many carers leave their jobs at Ashfields.

My mother had a great experience at Barchester Ashfields Care Home during a short period of respite care. The facilities and activities were well-matched to her needs and I was able to enjoy a break with the knowledge Mum was in good hands. Will be back! Many thanks to the attentive staff.