Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
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9.7 127 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashfields Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Criteria

  • An individual care needs assessment is always completed by our clinical team prior to any admission to Ashfields
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (127)

9.7

Barchester Ashfields Care Home has a Review Score of 9.7 (9.685) out of 10, based on 33 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 127 reviews.

Overall Experience
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Date Published
  • 127
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Reviewer Connection to Barchester Ashfields Care Home
  • 57
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Total of 127, showing 21-40
Review from Sandra H (Wife of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband entered the care home in November 2023. He was very confused, had no idea really what was going on and therefore, was very agitated. I was informed by the manager that this was a normal reaction. With lots of help and kindness and medication, they have delivered him to a totally different
state. Nine months on, he is now very calm, has accepted his placing here and is aware of what happens to him and his daily routine. The staff dealing with him are amazing in the techniques they use and so patient. He is now treating it more as his home and beginning to join in activities. A huge well done to everyone.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. Your feedback is very much appreciated.

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Review from Christine M (Power of Attorney of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are really caring and very helpful.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields; it is appreciated.

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Review from Darren A (Son of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received outstanding care throughout her entire stay. At no point did we doubt the quality of care or the activities offered as her ability to engage with them declined. Her passing in October 2023 was treated with the respect and dignity we had come to expect in life. Amazing staff. This review
though is to credit the behind the scene's administration. The administrator has the patience of a saint in dealing with the council. She continued to support us - answering questions and making contact with them nine months after Mum passed. Barchester Ashfields Care Home is lucky to have a full team of staff who care for people and their families. Top marks.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to leave a review for Ashfields, it is very much appreciated.

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Review from R N (Daughter of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was a resident for almost a year, initially thought it was a lovely home but after changing and stopping his medication this had a detrimental effect on his health. Dad was sent to the Hospital to have his medication reviewed and stabilised and was meant to return to Ashfields but the manager
then terminated his contract without any prior meetings or notification to us, on the day he was admitted. They then boxed his belongings up to be collected like he didn't matter! Through no fault of his own, as he has Alzheimer's they couldn't get rid of him quick enough, but he didn't choose for them to mess about with his medication and then be disregarded. The carers and administrators are so lovely but the home is not led by a good manager! No wonder so many carers leave their jobs at Ashfields.
Reply from Feedback Team, The Feedback Team at Barchester Ashfields Care Home

Thanks for taking the time to leave us a further review. As previously advised, we're sorry that we couldn't resolve your concerns in the meeting held with the home and that they couldn't continue to support with your dad's placement, we hope your dad has settled well in his new surroundings. Kind Regards, Barchester's Feedback Team

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Review from Joanna C (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a great experience at Barchester Ashfields Care Home during a short period of respite care. The facilities and activities were well-matched to her needs and I was able to enjoy a break with the knowledge Mum was in good hands. Will be back! Many thanks to the attentive staff.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. It is very much appreciated.

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Review from Sarah R (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the great care my mum receives at Barchester Ashfields Care Home. It was a very hard decision to move my mum into a care home but all staff are lovely and very caring. Nothing is too much trouble. Cannot speak highly enough of you all.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. Your feedback is valuable and much appreciated

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Review from N M (Daughter of Resident) published on 23 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There has been excellent communication with staff at Barchester Ashfields Care Home and the management team. They are informative of any updates regarding my father and also, all activities available to him, I get notified by email of his weekly planner.
The care and support my father receives is excellent.
Overall,
I am very happy and satisfied of how everything is dealt with and how understanding and kind everyone is.
The experience I have had has been very satisfactory.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. We appreciate your feedback.

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Review from C B (Daughter of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A bright and cheerful care home where staff do all they can to make residents comfortable. Mum recently celebrated her 100th birthday and the staff gave her a wonderful day.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, we appreciate your feedback.

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Review from Mark E (Son of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed at Ashfields for two weeks respite care. The home is friendly, caring, professional and well run. The staff are very approachable and constantly interact with the residents. The hygiene is very good, food is excellent and the home is safe and very secure. Our sincere thanks for looking
after Father so well.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, your feedback is much appreciated.

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Review from Sandra L (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely lovely place, my dad could not speak more highly of the staff and food and the care that he received for two weeks here. As his daughter, I could not have asked for more care than he received, but they went over and beyond. We took fish and chips in for him one evening, they had set the private
dining room table with plates, cutlery, condiments, tea, coffee and juice and even sorted bread and butter. There was me expecting to eat them out of the paper! Staff keep up the amazing work, every one of you from the cleaners to management you are amazing and thank you.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. We appreciate your feedback.

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Review from T W (Daughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager, admin staff and the front-of-house team could not have been kinder or more informative as we quickly looked to find a safe and happy place to care for our father. We are only one week in but all is going very well. Thank you!
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields, we appreciate your kind feedback.

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Review from D M (Daughter of Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful care home. From my initial enquiry the manager was truly invested in listening to my Mum’s journey. A personalised first day entering the home, Mum and I were welcomed with afternoon tea in the private dining area. Mum has been here a month now. She has settled really quickly with the care
and support from the wonderful staff. Rooms and facilities are lovely and clean, staff are very kind and friendly and regularly update me with any health matters. There are regular activities and entertainment for residents, music playing throughout the care home which gives a lovely relaxed atmosphere for staff, residents and family. Food is plentiful and delicious. I really couldn’t ask for a better home. Thank you for sharing the home with my Mum.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Good afternoon. Thank you for taking the time to review our home. We appreciate your feedback

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Review from H H (Granddaughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
There are not enough thank yous in the world to give to this home. They looked after my grandad with such care and compassion. Not only did they care for him but also us, as a family, and could not have been more supportive during some tough days. The home was always so clean and welcoming and watching
how much the staff cared and gave to the residents was amazing. There was always an activity happening and the home was just always a happy place to go into. The food was amazing also! The home is a credit to the care industry, thank you again.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you very much for your kind review, it is very much appreciated. I shall pass on to the team here at Ashfields.

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Review from P P (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff and management are very patient, pleasant and helpful. Mum loves the singing activity and remembers most of the words.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. Your feedback is very much appreciated.

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Review from L D (Granddaughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always happy and welcoming when we visit. It's very clean, tidy and a pleasure to come. My relative is happy to be here, the happiest she's been in a long time. The food always looks nice, and a good variety on the menu. 10/10.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields. We appreciate your feedback.

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Review from Karen T (Wife of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always accommodating and helpful when I need help to put my husband into respite. It is a difficult thing for me to do but I feel they are very supportive to my needs too. They have activities for the residents which is so important and I understand that the food is excellent too. I have
already arranged further respite care for the end of September.
Reply from Dawn Bunting, Admin at Barchester Ashfields Care Home

Thank you for taking the time to review Ashfields Care Home. We are delighted to welcome your husband back in September. Your feedback is very important. Thank you.

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Review from Angela M (Daughter of Resident) published on 13 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mum was admitted for a short respite stay.
I visited Mum at 11.00 am that weekend, to find her wet in bed, through to the bed sheets, lying flat in bed, barely able to obtain fluids from that position.
I felt like she'd just been left and not cared for.
Even if clients are not compliant early morning,
you would hope they would be checked on again earlier than 11.00 am.
I took Mum out early.
Reply from Feedback Team, The Feedback Team at Barchester Ashfields Care Home

Thank you for your review. We understand that at the time a full investigation was completed and this was sent in full to you on 19/07/23. We were sorry to hear that despite attempts, your mother declined personal care and we understand completely how upsetting this was for you and your family. At our Ashfields Care Home we always want to provide a high standard of care and have many respite stays that go on to stay permanently. We are sorry that you did not feel that we could progress with the care provided and we do hope your mum is happy and settled in her new surroundings.
You are more than welcome to contact us directly if you wish for your concerns to be further addressed with our team on feedback@barchester.com Kind Regards, Barchester’s Feedback Team

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Review from Debbie L (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time we bring Dad to visit Mum, we enjoy it. Ashfields is always clean, smells pleasant and the staff are so friendly and professional. Mum always looks nice and is quite happy here. Dad has been here during meals and says the food looks good. He has even been offered a meal and enjoyed it as well.
Hot drinks are plentiful and provided with a chat and a smile by the host.
Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review our home. We appreciate your kind feedback.

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Review from Harold B (Son-in-law of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found Ashfields staff to be dedicated, caring and helpful towards both residents and their families.
The care home is modern, clean and comfortable providing excellent facilities, activities and services in a safe and secure environment.
Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review our home. We appreciate your feedback.

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Review from C R (Daughter of Resident) published on 3 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here for a couple of months. The staff are all lovely, friendly and hardworking and there is a lovely atmosphere. Mum is very well cared for here, The home is clean and well-kept. The food is varied and lovely. The activities are great with live music, trips out, and celebrations of Burns
night, Chinese New Year. Mum is certainly looking better for being here. It is lovely to know that Mum is well cared for here which gives the family peace of mind. Thank you to all at Ashfields.
Reply from Raaj Purohit, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review the home, it is very much appreciated.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Barchester Ashfields Care Home is calculated as follows: ( (280 Excellents x 5) + (97 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 387 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Nita

Nita Pulmones

Job Title: General Manager Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Natasha

Natasha Gooch

Job Title: Deputy Manager Joined: 2025

My name is Natasha Gooch. I am the Deputy Manager at Ashfields Care Home.


I have over 15 years experience in Healthcare and have loved every minute of it. I am passionate about providing high-quality person-centred care and feel it is an honour to be part of our Residents' lives.


I have enjoyed getting to know all of the Residents and their families, and I am always here to help.

Dawn

Dawn Bunting

Job Title: Administrator Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Tony

Tony Bunting

Job Title: Head of Maintenance Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane

Diane Read

Job Title: Senior Care Assistant Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

Zack

Zack Vann-Ralph

Job Title: Peripatetic Senior Care Assistant Joined: 2019

Hello, my name is Zack and I am a Peripatetic Senior Care Assistant here at Ashfields.


I joined Barchester in 2019 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. 


Helping our residents settle into their new homes, and making sure they that feel comfortable and receive the best possible care is very important to me.  

Xen

Xen Greenwood

Job Title: Activities Coordinator Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashfields Care Home to verify any information. View our terms and conditions. Barchester Ashfields Care Home has an Enhanced Service - more info.