
I would highly recommend this care home.S B(Granddaughter of Resident/Service User)



I would highly recommend this care home.S B(Granddaughter of Resident/Service User)



Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.
This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10...
Care Provided by Barchester Ashfields Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Ashfields Care Home for full pricing details and T&Cs.
Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Ma Trifonita Pulmones (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2020
- Number of floors: 1
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Please feel free to visit Ashfields at any time - door is always open!
Parking
- Standard and Disabled car parking spaces available at the front of the home.
Barchester Ashfields Care Home Reviews (142)
Barchester Ashfields Care Home has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 142 reviews.
All the staff, whatever their role, are dementia trained, and there is an atmosphere of calmness and warmth at the home, and it is very well managed by the enthusiastic, friendly and very professional manager. Although the external appearance of the home is not so prepossessing, inside it is light and bright and well-maintained, with 2 lovely lounges and attractive dining room. There is a lovely garden and many cafes nearby for a family visit. But we were particularly impressed by the high standard of care and attentiveness to his needs,. There is a good range of activities and a very pro-active activities co-ordinator - she managed to persuade even my husband to join in at least some of them!
Thank you very much for taking the time to review Ashfields we appreciate your kind feedback
I would recommend the Barchester Ashfields Care Home based on my experience this year with the care of my father who suffers from dementia and is no longer mobile. The caring staff are kind and attentive and they are also well organised. The management team is supportive and helpful with responding to my questions and keeping in contact with me. Although my father is not yet able to enjoy all of the activities on offer he was pleased to sit in with a music session (visiting musician) last week and get his hair cut at the salon within the care home. The home is clean and well appointed, and the food is also very good. Overall, I think that the care home staff are doing a great job with residents that need patience and understanding and I am pleased that my father is in their care.
Thank you for taking the time to review Ashfields. Your feedback is very much appreciated
We looked at several care homes prior to choosing Ashfields, Overall the facilities, set up, and rooms are of a high level. The Staff were more than helpful and were the main reason for us to trust the care of my father with them, Dad has been with them for 3 months now and our initial worries have abated. I would definitely recommend Ashfield care home to anyone in our situation,
Thank you for taking the time to review Ashfields, your feedback is very much appreciated
I would like to highly rate all the staff at Ashfields. My Dad spent just under a year in their care. Everyone was excellent right up to the end. I always felt he was safe and well cared for. I always felt he was safe and well cared for. Staff were really good at informing me of anything and keeping me up to date. They were really good and respectful when Dad sadly passed away. I will mis s visiting the home. Thankyou so much Ashfields for all your help and support.
Thank you for spending the time to review Ashfields we appreciate your lovely feedback
I'm extremely happy at the care my mum receives in Barchester Ashfields Care Home. The staff are lovely and very caring and meet Mum's needs with a smile. They are always there to discuss and queries you may have and nothing is too much trouble for them. A big plus for me is that Mum no longer feels lonely. When in her own home, she forgot who she'd seen or talked to so felt very lonely. The company of others and the staff mean this is no longer an issue. I leave her knowing she is in good hands.
Thank you for taking the time to review Ashfields, it is very much appreciated.
For us, his family, there is a sense of extreme relief that the one we love so much is now cared for so well.
Thank you so much for taking the time to review Ashfields, it is very much appreciated.
Barchester Ashfields Care Home is a credit to the organisation, we would like to thank every single member of staff who supported us and our family member.
We will be forever grateful to the team.
Kind regards.
Thank you so much for taking the time to review Ashfields. We appreciate your feedback and will pass this on to the team.
The home itself is spotless and the best home I have been in and believe me I have seen a lot of them with my job.
All in all lovely staff and home.
Thank you for taking the time to review Barchester Ashfields Care Home. We appreciate your feedback.
I feel confident, not to say relieved, that my aunt is in very good hands.
Thank you for taking the time to review Ashfields, we appreciate your response.
We (myself, my wife and the resident's niece) are so pleased that we chose Barchester Ashfields Care Home to care for our loved one. Thank you to the manager, administrator and all the staff.
Thank you for taking the time to review Ashfields. We very much appreciate your time and feedback.
I cannot express my gratitude enough for the ongoing 24-hour-a-day, seven-days-a-week care, respect and patience given to my dad. The staff go above and beyond to meet Dad's needs. I find the communication with myself is informative and constant from all at Barchester Ashfields Care Home. Their knowledge of Dad is amazing and is built upon the wonderful care they give. They listen and understand both myself and my dad which makes this current chapter in our lives so much easier to come to terms with.
Thank you for taking the time to review Ashfields, it is very much appreciated.
My mum always looks clean. Her clothes are clean and her room is clean. There is a choice of meals.
The entertainment staff actively encourage my mum to take part in activities. The social media page is interesting to look at to see what has been taking place and who too part.
I am kept notified about my mum, e.g. falls or doctor visits.
Overall, I am happy with Barchester Ashfields Care Home and would happily recommend it.
Thank you for taking the time to review Ashfields. It is very much appreciated.
Our lovely Mum was a resident at Barchester Ashfields Care Home until she recently passed away. Her family and friends were very pleased with the kind, caring, and compassionate dedication of all the staff. Thank you to everyone who enabled us to spend those extra months with her, we will always be grateful.
Thank you for taking the time to review Ashfields. It is very much appreciated.
Thank you.
Thank you for taking the time to review Ashfields. Your feedback is very much appreciated.
I visited Barchester Ashfields Care Home on Saturday 17th August 2024. There was an afternoon in the garden with a BBQ and entertainment which made it feel like a garden fete. The singer was excellent and related to the audience very well. My aunt was in her wheelchair, as was her sister and there were just four carers for thirty-four residents, so the staff were working very hard! There was no manager, no admin and no head of care so I will be phoning next week for information.
Thank you for taking the time to review Ashfields. Your feedback is very much appreciated.
My husband entered the care home in November 2023. He was very confused, had no idea really what was going on and therefore, was very agitated. I was informed by the manager that this was a normal reaction. With lots of help and kindness and medication, they have delivered him to a totally different state. Nine months on, he is now very calm, has accepted his placing here and is aware of what happens to him and his daily routine. The staff dealing with him are amazing in the techniques they use and so patient. He is now treating it more as his home and beginning to join in activities. A huge well done to everyone.
Thank you for taking the time to review Ashfields. Your feedback is very much appreciated.
The staff are really caring and very helpful.
Thank you for taking the time to review Ashfields; it is appreciated.
My mum received outstanding care throughout her entire stay. At no point did we doubt the quality of care or the activities offered as her ability to engage with them declined. Her passing in October 2023 was treated with the respect and dignity we had come to expect in life. Amazing staff. This review though is to credit the behind the scene's administration. The administrator has the patience of a saint in dealing with the council. She continued to support us - answering questions and making contact with them nine months after Mum passed. Barchester Ashfields Care Home is lucky to have a full team of staff who care for people and their families. Top marks.
Thank you for taking the time to leave a review for Ashfields, it is very much appreciated.
My father was a resident for almost a year, initially thought it was a lovely home but after changing and stopping his medication this had a detrimental effect on his health. Dad was sent to the Hospital to have his medication reviewed and stabilised and was meant to return to Ashfields but the manager then terminated his contract without any prior meetings or notification to us, on the day he was admitted. They then boxed his belongings up to be collected like he didn't matter! Through no fault of his own, as he has Alzheimer's they couldn't get rid of him quick enough, but he didn't choose for them to mess about with his medication and then be disregarded. The carers and administrators are so lovely but the home is not led by a good manager! No wonder so many carers leave their jobs at Ashfields.
Thanks for taking the time to leave us a further review. As previously advised, we're sorry that we couldn't resolve your concerns in the meeting held with the home and that they couldn't continue to support with your dad's placement, we hope your dad has settled well in his new surroundings. Kind Regards, Barchester's Feedback Team
My mother had a great experience at Barchester Ashfields Care Home during a short period of respite care. The facilities and activities were well-matched to her needs and I was able to enjoy a break with the knowledge Mum was in good hands. Will be back! Many thanks to the attentive staff.
Thank you for taking the time to review Ashfields. It is very much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 April 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (60) & Events (2)
- 28 Aug 2026
Understanding and getting to know our Residents life experiences and life history is very important to us at Alice Grange. It allows our Team to engage and build meaningful relationships...
- 20 Aug 2026
Our Activities Team is dedicated to ensuring that we organise events that encourage our residents to host their families and friends at Ashfields. Our home is always to open to...
- 20 Aug 2026
Residents at Ashfields Care Home love the animal therapy sessions that our dedicated Activities Team organises *weekly/monthly*. As one of the foundations of our Life Enrichment program, we know that...
- 17 Sep 2026Organiser: Barchester Ashfields Care Home
- 29 Sep 2026Organiser: Barchester Ashfields Care Home
Awards / Recognitions (16)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Ashfields Care Home.
Meet the Team (7)

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.
My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

I am a dedicated Deputy Manager with a strong foundation in clinical care, leadership, and team management within nursing and residential care homes. I am highly compassionate and committed to providing high-quality, person-centred care, while ensuring full compliance with CQC standards and enhancing the overall well-being of residents. I value building genuine and meaningful relationships with those in our care, treating each resident as I would a valued member ofmy own family.
Supporting residents in their daily lives and meeting their individual needs brings me great fulfilment, and I am committed to upholding high standards of care while working closely with our team to create a warm, supportive, and welcoming environment where both residents and colleagues can thrive!

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.
I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts.
I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.
I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.
I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Hello, I am Said the Head Chef at Ashfields Care Home.
I have vast experience as a Head Chef and a varied catering background. I pride myself on getting to know all our residents really well and take a very person-centred approach to my cooking and baking.
I love creating new dishes and variations depending on the residents' likes and dislikes, it makes me happy knowing people are enjoying my food!

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.
Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.
I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.
If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.
I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashfields Care Home to verify any information. View our terms and conditions. Barchester Ashfields Care Home has an Enhanced Service -more info.