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Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich, Norfolk NR13 6PD
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I would highly recommend this care home.S B(Granddaughter of Resident/Service User)
Barchester Ashfields Care Home, Norwich
Barchester Ashfields Care Home, Norwich
Barchester Ashfields Care Home, Norwich

Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10...  

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Care Provided by Barchester Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,271N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (142)

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9.7

Barchester Ashfields Care Home has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years. Over all time Barchester Ashfields Care Home has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from Jan L (Daughter of Resident) published on 23 April 2020 Submitted via Website
Overall Experience
My mother has stayed at Ashfields for two years now since her dementia became unmanageable at home, and my brother and I are happy with the care she receives there.

My mother can be extremely difficult, but the staff are patient and caring. The meals are excellent, and I have several times been made welcome to stay for lunch with my mother and experienced first hand the delicious and well-presented meals. I very much appreciated the chef making special provision for a vegetarian Christmas dinner for me when I had dinner there with my mother on Christmas Day. My only concern is that the staffing levels may not always be sufficient, and the staff, who already work very hard, are very stretched.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Roger A (Son of Resident) published on 23 April 2020 Submitted via Website
Overall Experience

The Rackheath team have been excellent during the Covid-19 crisis. Clear regular communication with family and a big effort to help our mum keep in touch with us whilst we are unable to visit. Given we live hundreds of miles away, Mum can feel isolated and gets few visits. During this difficult lockdown, the staff have really tried to engage and offer that extra human touch, even with staff numbers stretched. The activities team have introduced extra measures to help the residents; from favourite meals, extra magazines and helping share family photos we send in.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Jane A (Daughter of Resident) published on 23 April 2020 Submitted via Website
Overall Experience
My father has been a resident at Ashfields care home for 2-years now. He has settled into the home, and seems happy and content; he enjoys the food and his needs are taken care of. The care staff, on the whole, are caring, friendly, and co-operative, and responsive to any requests we make. There have been issues with a high turnover of management, and this has led to a lack of continuity, the present manager is trying hard to resolve these issues, and hopefully, he will continue in his post.
We personally feel the staffing levels need to be higher, but we are told they are in accordance with Barchester`s staffing criteria. The home was recently refurbished, and although, it looks very attractive, we would question whether it was a priority over increased staffing.

During the recent crisis, the staff have been heroic in their commitment to the residents, in giving us updates and being able to make contact by video calls.

Reply from Joanna Wartacz, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Gill W (Daughter of Resident) published on 16 April 2020 Submitted via Website
Overall Experience
Ashfields has provided a lovely safe home for my mum since last summer and in the last few weeks have surpassed themselves.
Staff have always been helpful and proactive in ensuring Mum has the best care possible.

Cannot thank them all enough.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Beverley L (Daughter of Resident) published on 16 April 2020 Submitted via Website
Overall Experience
Excellent care! My mum has been here for two years, and I definitely recommend this care home.

Great food and entertainment, lots of great staff and good communication.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your kind words. Take care and stay safe - from all at Ashfields.

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Review from Cherry L (Daughter of Resident) published on 27 March 2020 Submitted via Website
Overall Experience

The staff at Ashfields were so helpful and supportive when I needed respite care for my father. The home is clean, warm and comfortable with good food and outside sitting areas. Dad settled in well and nothing was too much trouble. The General Manager is excellent at giving advice and helping you through all the paperwork. I don’t know what I’d have done without them.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback, from all at Ashfields.

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Review from S C (Wife of Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

My main concern is having enough care workers at all times. I just want 100% care for my husband at all times.

Reply from Peter Dean, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. All at Ashfields.

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Review from Thomas A (Relative of Resident) published on 23 December 2019 Submitted via Website
Overall Experience
I cannot thank this home enough for the overall exceptional care that Ashfields care home provided for my relative. At 94 years old he was able to live his life independently with dignity and respect.

The staff ensured he was safe and well looked after as well as promoting his usual lifestyle routines.

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Review from Louise G (Granddaughter of Resident) published on 30 September 2019 Submitted via Website
Overall Experience

My 94-year-old grandfather who is suffering from Dementia lives here. After looking at numerous off reports and making visits to other homes, we decided that this would be ideal for his twilight years. You can arrive any time, any day unannounced so the care is always transparent. I'm always made to feel welcome by staff, nothing is too much trouble for my grandad. He eats amazing here 3 courses for lunch, it smells and tastes amazing, no dreary hospital-style food here I can tell you. There's always something going on which is so important for people with Dementia. They are always stimulated and we often sit in the lounge and sing together with the other residents. I genuinely couldn't be happier about having him here. If I could explain it to someone, I would say it's like a posh holiday camp/hotel. You can see the staff genuinely care about people. I always had bad thoughts about a care home, but this place has shown me its simply a big home full of life, love and laughter.

Reply from Alina Uncescu, General Manager at Barchester Ashfields Care Home
Thank you for your valued feedback.

All at Ashfields.

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Review from S S (Daughter of Resident) published on 30 September 2019 Submitted via Postal Card
Overall Experience
Respite care arranged at very short notice, for which we are very thankful.
My mum really enjoyed her visit to the "hotel" as she refers to it. She was well looked after and her every need attended to.

She particularly enjoyed the trips out.

Reply from Alina Uncescu, General Manager at Barchester Ashfields Care Home
Thank you for your valued feedback.

From all at Ashfields.

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Review from T J T (Husband of Resident) published on 12 July 2019 Submitted via Postal Card
Overall Experience

I needed help and a respite break and a stay for my wife seemed to be the answer at Ashfields. Very helpful staff, nice, clean and comfortable surroundings, and most helpful to my wife.

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Review from T B (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card
Overall Experience
The staff at Ashfields are excellent. They care and tend to my mother's needs. I feel satisfied and confident in all aspects of my mother's care.

My mother enjoys and often speaks of trips out and in-house activities.

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Review from J D (Wife of Resident) published on 14 June 2019 Submitted via Postal Card
Overall Experience

Difficult to fully review as not seen all aspects in operation, e.g. treated with dignity - how did they help him go to the toilet? Some of my questions were unable to be answered on picking him up, e.g. had he been out on any trips? Several items of clothing, although named, still lost.

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Review from P M (Wife of Resident) published on 13 June 2019 Submitted via Postal Card
Overall Experience

My husband took time to settle into Ashfields but all the staff were very kind and patient with him, he has now settled and seems happy. At the end of March, we celebrated our Diamond Wedding at Ashfields with 20 members of our family. The venue and food provided was great and all the staff involved were very helpful. Thank you.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. Kind Regards

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Review from H T (Daughter-in-law of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

During my father in laws short stay (just under three months), we found the care home to be well maintained, clean and well equipped for the residents needs. We felt that the staff worked very hard to ensure the comfort and happiness of the residents. As visitors, we were always made to feel welcome anytime, any day. I would recommend this facility to families needing 'dementia friendly' care for their loved one.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. Kind Regards

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Review from R L (Sister-in-law of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience
This care home employs the best carers and support staff I've ever encountered. The residents are treated well and the staff are very mindful of the illness suffered by them.

The home is always clean and the food very good. The staff are great from the top to the bottom.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your valued feedback. Kind Regards

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Review from G R P (Husband of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

My wife has been in this care home for 8 1/2 years. She has always been well looked after and the standard is very high still.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your feedback. Best wishes

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Review from R C (Husband of Resident) published on 17 April 2019 Submitted via Postal Card
Overall Experience
The Ashfields, staff are all very pleasant and make a real try at engaging with my wife and drawing her out.

I find her room a bit of the small side and I am not sure that the bathroom is cleaned frequently enough. The alternative menu is a good idea but the residents don't seem to know about it. The garden is a bit limited and sad, lacking enough plants with not even a bulb to see.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for taking the time to review our home, your feedback is really important to us.

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Review from Robert F (Son of Resident) published on 7 March 2019 Submitted via Postal Card
Overall Experience

The experience myself and family have had at Ashfields has been brilliant and with the friendly and ever willing workforce, it really felt like a second home. I can honestly say in the months my father was a resident I only had good and positive feedback by family and his many friends that visited. All the staff are a credit to Ashfields.

Reply from Sharen Goldsmith, Genral Manager at Barchester Ashfields Care Home

Thank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields

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Review from Barbara H (Wife of Resident) published on 4 March 2019 Submitted via Review Postal Card
Overall Experience

Professional care with kindness for my husband with severe dementia. The staff manages his, at times, difficult behaviours with skill and dignity. He currently attends for daycare but is booked for respite care soon.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 April 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (60) & Events (2)

News
  • 28 Aug 2026

    Understanding and getting to know our Residents life experiences and life history is very important to us at Alice Grange. It allows our Team to engage and build meaningful relationships...

  • 20 Aug 2026

    Our Activities Team is dedicated to ensuring that we organise events that encourage our residents to host their families and friends at Ashfields. Our home is always to open to...

  • 20 Aug 2026

    Residents at Ashfields Care Home love the animal therapy sessions that our dedicated Activities Team organises *weekly/monthly*. As one of the foundations of our Life Enrichment program, we know that...

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Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Ashfields Care Home.

Meet the Team (7)

Nita Pulmones
Nita PulmonesJob Title General ManagerJoined 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.

My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Mariah Pena
Mariah PenaJob Title Deputy ManagerJoined 2026

I am a dedicated Deputy Manager with a strong foundation in clinical care, leadership, and team management within nursing and residential care homes. I am highly compassionate and committed to providing high-quality, person-centred care, while ensuring full compliance with CQC standards and enhancing the overall well-being of residents. I value building genuine and meaningful relationships with those in our care, treating each resident as I would a valued member ofmy own family.

Supporting residents in their daily lives and meeting their individual needs brings me great fulfilment, and I am committed to upholding high standards of care while working closely with our team to create a warm, supportive, and welcoming environment where both residents and colleagues can thrive!

Xen Greenwood
Xen GreenwoodJob Title Activities CoordinatorJoined 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.

I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts.

I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Dawn Bunting
Dawn BuntingJob Title AdministratorJoined 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.

I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Said Guenaoui
Said GuenaouiJob Title Head ChefJoined 2025

Hello, I am Said the Head Chef at Ashfields Care Home.

I have vast experience as a Head Chef and a varied catering background. I pride myself on getting to know all our residents really well and take a very person-centred approach to my cooking and baking.

I love creating new dishes and variations depending on the residents' likes and dislikes, it makes me happy knowing people are enjoying my food!

Tony Bunting
Tony BuntingJob Title Head of MaintenanceJoined 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.

Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.

I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.

If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane Read
Diane ReadJob Title Senior Care AssistantJoined 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.

I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

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