Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
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9.6 134 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided by Barchester Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1271

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashfields Care Home to find out the exact price for your requirements.

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (134)

9.6

Barchester Ashfields Care Home has a Review Score of 9.6 (9.649) out of 10, based on 35 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 134 reviews.

Overall Experience
  • 91
  • 39
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Date Published
  • 134
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Reviewer Connection to Barchester Ashfields Care Home
  • 58
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  • 10
  • 6
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  • 5
  • 4
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 134, showing 81-100
Review from Louise G (Granddaughter of Resident) published on 30 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old grandfather who is suffering from Dementia lives here. After looking at numerous off reports and making visits to other homes, we decided that this would be ideal for his twilight years. You can arrive any time, any day unannounced so the care is always transparent. I'm always made to
feel welcome by staff, nothing is too much trouble for my grandad. He eats amazing here 3 courses for lunch, it smells and tastes amazing, no dreary hospital-style food here I can tell you. There's always something going on which is so important for people with Dementia. They are always stimulated and we often sit in the lounge and sing together with the other residents. I genuinely couldn't be happier about having him here. If I could explain it to someone, I would say it's like a posh holiday camp/hotel. You can see the staff genuinely care about people. I always had bad thoughts about a care home, but this place has shown me its simply a big home full of life, love and laughter.
Reply from Alina Uncescu, General Manager at Barchester Ashfields Care HomeThank you for your valued feedback.
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Review from S S (Daughter of Resident) published on 30 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite care arranged at very short notice, for which we are very thankful.
My mum really enjoyed her visit to the "hotel" as she refers to it. She was well looked after and her every need attended to.
She particularly enjoyed the trips out.
Reply from Alina Uncescu, General Manager at Barchester Ashfields Care HomeThank you for your valued feedback.
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Review from T J T (Husband of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I needed help and a respite break and a stay for my wife seemed to be the answer at Ashfields. Very helpful staff, nice, clean and comfortable surroundings, and most helpful to my wife.
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Review from T B (Daughter of Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ashfields are excellent. They care and tend to my mother's needs. I feel satisfied and confident in all aspects of my mother's care.
My mother enjoys and often speaks of trips out and in-house activities.
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Review from J D (Wife of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult to fully review as not seen all aspects in operation, e.g. treated with dignity - how did they help him go to the toilet? Some of my questions were unable to be answered on picking him up, e.g. had he been out on any trips? Several items of clothing, although named, still lost.
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Review from P M (Wife of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband took time to settle into Ashfields but all the staff were very kind and patient with him, he has now settled and seems happy. At the end of March, we celebrated our Diamond Wedding at Ashfields with 20 members of our family. The venue and food provided was great and all the staff involved
were very helpful. Thank you.
Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care HomeThank you for your valued feedback. Kind Regards
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Review from H T (Daughter-in-law of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my father in laws short stay (just under three months), we found the care home to be well maintained, clean and well equipped for the residents needs. We felt that the staff worked very hard to ensure the comfort and happiness of the residents. As visitors, we were always made to feel welcome
anytime, any day. I would recommend this facility to families needing 'dementia friendly' care for their loved one.
Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care HomeThank you for your valued feedback. Kind Regards
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Review from R L (Sister-in-law of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home employs the best carers and support staff I've ever encountered. The residents are treated well and the staff are very mindful of the illness suffered by them.
The home is always clean and the food very good. The staff are great from the top to the bottom.
Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care HomeThank you for your valued feedback. Kind Regards
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Review from G R P (Husband of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in this care home for 8 1/2 years. She has always been well looked after and the standard is very high still.
Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care HomeThank you for your feedback. Best wishes
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Review from R C (Husband of Resident) published on 17 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Ashfields, staff are all very pleasant and make a real try at engaging with my wife and drawing her out.
I find her room a bit of the small side and I am not sure that the bathroom is cleaned frequently enough. The alternative menu is a good idea but the residents don't seem to know about it. The
garden is a bit limited and sad, lacking enough plants with not even a bulb to see.
Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care HomeThank you for taking the time to review our home, your feedback is really important to us.
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Review from Robert F (Son of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience myself and family have had at Ashfields has been brilliant and with the friendly and ever willing workforce, it really felt like a second home. I can honestly say in the months my father was a resident I only had good and positive feedback by family and his many friends that visited.
All the staff are a credit to Ashfields.
Reply from Sharen Goldsmith, Genral Manager at Barchester Ashfields Care HomeThank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields
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Review from Barbara H (Wife of Resident) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional care with kindness for my husband with severe dementia. The staff manages his, at times, difficult behaviours with skill and dignity. He currently attends for daycare but is booked for respite care soon.
Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care HomeThank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields.
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Review from Dennis F (Son of Resident) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was with you for 8 months. During that time he was treated very well. His difficult diet requirements were catered for, any changes in meds discussed and monitored. The home was always clean, although you appeared short staffed for 2-3 months. When possible he was taken out on day trips and his
condition and care always readily discussed.
Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care HomeThank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields
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Review from Barbara A (Wife of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with my husband's care while I recovered from a broken shoulder. Staff really helpful.
Reply from Emma Bayne, Interim General Manager at Barchester Ashfields Care HomeThank you for your kind words which I will share with the team.
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Review from Marian H (Wife of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was told my husband would have an electronic mat at the side of his bed to alert staff if he was out of bed, on returning home, my husband informed me that he fell out of bed one night and had to keep calling for help to get up. I had asked to help him dress and undress but he said he did it all himself.
I was uninformed about him falling one morning dressing himself.
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Review from Linda H (Wife of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the respite care home very clean and well maintained. The staff were both helpful and efficient. Nothing was too much bother. As this was my husband's first experience of respite care we were very mindful that this was to be a test case of how things would turn out for the future and we are
pleased to say that everything was excellent with no complaints.
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Review from Sarah K (Daughter of Resident) published on 2 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Ashfields for a few months now. Any issues we have had have been dealt with quickly and all the staff are caring and compassionate. Whenever we visit they make you feel like part of the family they all are. Dad has settled well and his needs are always met. The staff also make sure
my mother can visit during the week by helping with the travel arrangements. My mother even accompanied my Dad on a trip to the Norfolk Broads. We were allowed to add items to Dad's room to make it personal to him. The heartbreaking decision we had to make to put Dad at Ashfields was made easier with the compassion the management and staff. I cannot thank them all enough.
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Review from Victor D (Husband of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean and the staff are excellent and friendly. The food is wonderful and you have a choice on the menu to pick from. My wife has dementia and is treated with respect and like any good husband I only want the best for my wife and it is here at this home. If one has any problems, the
manager, who is the best, is there to solve them.
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Review from Patricia G (Daughter of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in residence at Ashfields for 3 months and has dementia. The caring staff are now well aware of her likes and dislikes and she is comfortable with them. Although she has a small appetite there is always a good choice of food, especially desserts! She has been encouraged to continue her
love of music and a keyboard is provided for her to play. Her family are satisfied that she is well looked after and appreciate the support given to us.
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Review from A S (Niece of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with my uncle's care and feel that all his needs are met with care and dignity.
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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Barchester Ashfields Care Home is calculated as follows: ( (283 Excellents x 5) + (115 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 410 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (8)

Nita

Nita Pulmones

Job Title: General Manager Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Mariah

Mariah Pena

Job Title: Deputy Manager Joined: 2026

I am a dedicated Deputy Manager with a strong foundation in clinical care, leadership, and team management within nursing and residential care homes. I am highly compassionate and committed to providing high-quality, person-centred care, while ensuring full compliance with CQC standards and enhancing the overall well-being of residents. I value building genuine and meaningful relationships with those in our care, treating each resident as I would a valued member ofmy own family.


Supporting residents in their daily lives and meeting their individual needs brings me great fulfilment, and I am committed to upholding high standards of care while working closely with our team to create a warm, supportive, and welcoming environment where both residents and colleagues can thrive!

Natasha

Natasha Gooch

Job Title: Head of Dementia Care Joined: 2025

My name is Natasha Gooch. I am the head of Dementia Care at Ashfields Care Home.


I have over 15 years of experience in Healthcare and have loved every minute of it. I am passionate about providing high-quality person-centred care and feel it is an honour to be part of our Residents' lives.


I have enjoyed getting to know all of the Residents and their families, and I am always here to help.

Xen

Xen Greenwood

Job Title: Activities Coordinator Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Dawn

Dawn Bunting

Job Title: Administrator Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Said

Said Guenaoui

Job Title: Head Chef Joined: 2025

Hello, I am Said the Head Chef at Ashfields Care Home.


I have vast experience as a Head Chef and a varied catering background. I pride myself on getting to know all our residents really well and take a very person-centred approach to my cooking and baking.


I love creating new dishes and variations depending on the residents' likes and dislikes, it makes me happy knowing people are enjoying my food!

Tony

Tony Bunting

Job Title: Head of Maintenance Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane

Diane Read

Job Title: Senior Care Assistant Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

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