Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
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9.7 127 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashfields Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Criteria

  • An individual care needs assessment is always completed by our clinical team prior to any admission to Ashfields
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (127)

9.7

Barchester Ashfields Care Home has a Review Score of 9.7 (9.685) out of 10, based on 33 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 127 reviews.

Overall Experience
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Date Published
  • 127
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Reviewer Connection to Barchester Ashfields Care Home
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Total of 127, showing 101-120
Review from Graham P (Husband of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience is good. My wife has been looked after with respect and care.
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Review from Natalie S (Friend of Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my friend (born 17th July) and is 82 years old with vascular dementia. He was the caretaker of our building for close to 20 years, very independent.
He was dressed well, hair trimmed. Clean shower, lovely room with memory box on door, very clean.
He knew his way around, lovely sitting
area, delicious meals, fabulous and respectful carers.
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Review from Tony P (Husband of Resident) published on 1 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
This care home is very well run. The carers are very good at what they do and very caring to the needs of the residents. Patience is required to be a carer in an environment such as this and the staff have it in abundance. The toilet and bathroom areas are always clean and fresh smelling. Food is well
cooked and residents who can't feed themselves are assisted.
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Review from S S (Son of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run care home, specialising in the care of dementia and similar conditions. The home is light, bright and a regular hive of activity for its residents. The staff are excellent, giving attention to everyone in their care and showing a compassion and tenderness that one can only admire.
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Review from A D (Daughter of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident at Ashfields and I feel she is being well cared for by kind and dedicated staff.
On entering the home I was greeted by a nice fresh smell - it felt like visiting someone's home.
The atmosphere is very welcoming and relaxed.
The lounge is especially comfortable and the staff
are always on hand to jolly everyone along!
The residents' rooms are comfortable with orthopaedic beds, en suites and TVs.
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Review from L H (Daughter of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Ashfields since December 2016 and the staff have been polite, supportive, professional to my mother, my elderly father who visits regularly and myself. I feel confident that my mother is receiving excellent care, is treated as an individual with dignity and respect.
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Review from M BM (Daughter of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in this care home for more than seven years. She is extremely well cared for and the staff are more than helpful at all times. My mother still looks forward to having her hair done every week (not bad at the age of 97). They have a first rate chef at the home who prepares everything
from fresh and the food is appetising. There are always activities to participate in.
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Review from Katherine M (Daughter of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father is very well looked after. We are really grateful to have found Barchester Ashfields Care Home. We would have no hesitation in recommending this home. The staff are fantastic!
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Review from Brian S (Husband of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my wife is receiving at Ashfields and I am always made very welcome.
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Review from Kathleen W (Sister of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family were made welcome at Barchester Ashfields Care Home at all times. We cannot thank it's staff enough for the peaceful and dignified end of life they gave to my sister. It is something that the family will always remember. The manager was so kind and understanding.
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Review from Caroline S (Regular Volunteer) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has an amazing atmosphere as trained nurse and community chaplain. I have visited many care homes and this was my best ever experience. Through suffering from dementia the residents in this care home seemed to be at home in their surroundings and I was most definitely visiting their home
as a guest. The sense of continuing respect for each individual was very evident and the attention to detail and creativity in using things that prompted memories for people was incredible.
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Review from Tina F (Daughter-in-law of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with how well mum has settled into Ashfield. In particular, we like how she spends time with other residents in the sitting room and participates in activities. In her previous care home, she did not have her room so we are very relieved that she has a better more sociable quality
fo life. She has made friends, put on weight, and has been out on trips. Overall I think she is happy at Ashfields and safe which gives us peace of mind.
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Review from Hannah (Daughter of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed with the home, especially as I was walking around, they had entertainment on. All the staff kitchen, laundry, admin all took the time to get involved. This made me feel home from home and not just a care home. The staff care! I was looking for day care however my dad does not have
dementia.
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Review from Kathleen W (Sister of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been at Ashfields Care Home for a long time. She is very poorly now aged 86. I see my sister twice a week. I visit her on different days of the week and time of day. I have always been pleased with the care she receives.
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Review from M P (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The atmosphere in the lounges and communal area appear happy and caring. Two of the residents come across as aggressive due to their illnesses but are attended to by staff in a diplomatic caring way, especially if they confront other residents.


The residents always appear clean and tidy in their

dress.
Those who are able to are taken on many trips ie. river boat excursion, visits to local garden centre etc. and are well attended to.
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Review from S B (Wife of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is very well cared for, well fed. Christmas and New Year were very good. I am made to feel one of the family when visiting and can have meals with him at any time. I do fee it would be better if there were more male residents in the home.
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Review from Dawn M (Daughter-in-law of Resident) published on 17 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my father-in-laws first visit to Ashfields for respite care, my father-in-law really enjoyed his week, the care given was excellent. Lovely friendly staff, nothing was too much trouble. The variety of food in the restaurant was great. Everywhere so clean and tidy. All the residents seem so
happy and settled. My father-in-law will be back in October.
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Review from Fiona L (Daughter of Resident) published on 1 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the overall care of my dad was very good and specific staff members were particularly lovely and took him under their wing. He was very poorly throughout his stay and could be quite difficult to handle sometimes, but at the very end there were 5 members of staff sitting with him and that gave
us a great comfort. However at times during his stay there were staff shortages and my dads cleanliness was not as good as it could have been, and I needed to insist he was given a bath. You need to get rid of the carpets in the room.
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Review from Gillian T (Daughter of Resident) published on 21 August 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all areas.
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Review from Christina B (Daughter of Resident) published on 19 August 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I have always been greeted with recognition and inclusion. We have noted that staff look after our mum as well as possible in this environment and treat her as close to one of their own family members as is possible. My sister and I are regularly updated on mums progress and we feel that
she is well cared for. Its a shame that she is not well enough to participate fully in the regular outings/events made available to her.
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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Barchester Ashfields Care Home is calculated as follows: ( (280 Excellents x 5) + (97 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 387 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Nita

Nita Pulmones

Job Title: General Manager Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Natasha

Natasha Gooch

Job Title: Deputy Manager Joined: 2025

My name is Natasha Gooch. I am the Deputy Manager at Ashfields Care Home.


I have over 15 years experience in Healthcare and have loved every minute of it. I am passionate about providing high-quality person-centred care and feel it is an honour to be part of our Residents' lives.


I have enjoyed getting to know all of the Residents and their families, and I am always here to help.

Dawn

Dawn Bunting

Job Title: Administrator Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Tony

Tony Bunting

Job Title: Head of Maintenance Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane

Diane Read

Job Title: Senior Care Assistant Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

Zack

Zack Vann-Ralph

Job Title: Peripatetic Senior Care Assistant Joined: 2019

Hello, my name is Zack and I am a Peripatetic Senior Care Assistant here at Ashfields.


I joined Barchester in 2019 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. 


Helping our residents settle into their new homes, and making sure they that feel comfortable and receive the best possible care is very important to me.  

Xen

Xen Greenwood

Job Title: Activities Coordinator Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Ashfields Care Home to verify any information. View our terms and conditions. Barchester Ashfields Care Home has an Enhanced Service - more info.