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Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich, Norfolk NR13 6PD
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I would highly recommend this care home.S B(Granddaughter of Resident/Service User)
Barchester Ashfields Care Home, Norwich
Barchester Ashfields Care Home, Norwich
Barchester Ashfields Care Home, Norwich

Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10...  

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Care Provided by Barchester Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,271N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Single Rooms with ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (142)

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9.7

Barchester Ashfields Care Home has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years. Over all time Barchester Ashfields Care Home has 142 reviews.

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Showing 142 reviews matching selected criteria
Review from Dennis F (Son of Resident) published on 4 March 2019 Submitted via Review Postal Card
Overall Experience

Dad was with you for 8 months. During that time he was treated very well. His difficult diet requirements were catered for, any changes in meds discussed and monitored. The home was always clean, although you appeared short staffed for 2-3 months. When possible he was taken out on day trips and his condition and care always readily discussed.

Reply from Sharen Goldsmith, General Manager at Barchester Ashfields Care Home

Thank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields

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Review from Barbara A (Wife of Resident) published on 18 December 2018 Submitted via Postal Card
Overall Experience

Very happy with my husband's care while I recovered from a broken shoulder. Staff really helpful.

Reply from Emma Bayne, Interim General Manager at Barchester Ashfields Care Home

Thank you for your kind words which I will share with the team.

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Review from Marian H (Wife of Resident) published on 13 November 2018 Submitted via Postal Card
Overall Experience

I was told my husband would have an electronic mat at the side of his bed to alert staff if he was out of bed, on returning home, my husband informed me that he fell out of bed one night and had to keep calling for help to get up. I had asked to help him dress and undress but he said he did it all himself. I was uninformed about him falling one morning dressing himself.

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Review from Linda H (Wife of Resident) published on 24 October 2018 Submitted via Postal Card
Overall Experience

We found the respite care home very clean and well maintained. The staff were both helpful and efficient. Nothing was too much bother. As this was my husband's first experience of respite care we were very mindful that this was to be a test case of how things would turn out for the future and we are pleased to say that everything was excellent with no complaints.

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Review from Sarah K (Daughter of Resident) published on 2 August 2018 Submitted via Website
Overall Experience

My Dad has been at Ashfields for a few months now. Any issues we have had have been dealt with quickly and all the staff are caring and compassionate. Whenever we visit they make you feel like part of the family they all are. Dad has settled well and his needs are always met. The staff also make sure my mother can visit during the week by helping with the travel arrangements. My mother even accompanied my Dad on a trip to the Norfolk Broads. We were allowed to add items to Dad's room to make it personal to him. The heartbreaking decision we had to make to put Dad at Ashfields was made easier with the compassion the management and staff. I cannot thank them all enough.

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Review from Victor D (Husband of Resident) published on 22 June 2018 Submitted via Postal Card
Overall Experience

The home is very clean and the staff are excellent and friendly. The food is wonderful and you have a choice on the menu to pick from. My wife has dementia and is treated with respect and like any good husband I only want the best for my wife and it is here at this home. If one has any problems, the manager, who is the best, is there to solve them.

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Review from Patricia G (Daughter of Resident) published on 16 April 2018 Submitted via Review Postal Card
Overall Experience

Mum has been in residence at Ashfields for 3 months and has dementia. The caring staff are now well aware of her likes and dislikes and she is comfortable with them. Although she has a small appetite there is always a good choice of food, especially desserts! She has been encouraged to continue her love of music and a keyboard is provided for her to play. Her family are satisfied that she is well looked after and appreciate the support given to us.

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Review from A S (Niece of Resident) published on 16 April 2018 Submitted via Review Postal Card
Overall Experience

I am satisfied with my uncle's care and feel that all his needs are met with care and dignity.

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Review from George D (Husband of Resident) published on 16 April 2018 Submitted via Review Postal Card
Overall Experience

My wife is cared for very well. The staff are friendly, caring and treat my wife very well.

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Review from Mike D (Son of Resident) published on 16 April 2018 Submitted via Review Postal Card
Overall Experience

Care for my mother is exceptional at this care home. My mother is treated with respect and dignity and staff are very caring and helpful.

Reply from Ben Rogers, General Manager at Barchester Ashfields Care Home

Thank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields

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Review from S B (Granddaughter of Resident) published on 13 February 2018 Submitted via Review Postal Card
Overall Experience

All the staff are so helpful, kind and caring. I would highly recommend this care home.

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Review from Kenneth F (Husband of Resident) published on 13 February 2018 Submitted via Review Postal Card
Overall Experience

Since my wife came in in October 2017 we have been very pleased and satisfied with the way she has been looked after.

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Review from Sheila A (Wife of Resident) published on 7 February 2018 Submitted via Review Postal Card
Overall Experience

My husband was getting very low in his attitude to everything, especially when he avoided food and drink. The staff very kindly tried to get him interested, having the doctor check at quite a number of times. Fortunately, with staff helping him through this, he is pulling through.

Reply from Hayley, Activities Coordinator at Barchester Ashfields Care Home

Thank you for your kindness and support.

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Review from L F (Daughter of Resident) published on 20 December 2017 Submitted via Review Postal Card
Overall Experience

My mother had been unwell with a cold, thrush in her mouth and a sore eye infection. The care staff were quick to contact the doctor and medicine was administered promptly. The care shown to Mum was exceptional with regular turning in her bed and monitoring her condition. Mum is in the latter stage of dementia but she is always treated with respect and love. As she is now in her room more, the staff have added lovely decorations to keep her interested.

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Review from P B (Relative of Resident) published on 7 December 2017 Submitted via Review Postal Card
Overall Experience

Overall, the staff are caring and provide a good environment for residents. Attention to detail could be better. The food is nourishing and well prepared. Housekeeping is good. A greater emphasis on individual stimulation for residents would help those suffering with dementia.

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Review from Graham P (Husband of Resident) published on 13 September 2017 Submitted via Review Postal Card
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The whole experience is good. My wife has been looked after with respect and care.

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Review from Natalie S (Friend of Resident) published on 6 September 2017 Submitted via Review Postal Card
Overall Experience
Excellent care for my friend (born 17th July) and is 82 years old with vascular dementia. He was the caretaker of our building for close to 20 years, very independent.
He was dressed well, hair trimmed. Clean shower, lovely room with memory box on door, very clean.

He knew his way around, lovely sitting area, delicious meals, fabulous and respectful carers.

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Review from Tony P (Husband of Resident) published on 1 September 2017 Submitted via Website
Overall Experience

This care home is very well run. The carers are very good at what they do and very caring to the needs of the residents. Patience is required to be a carer in an environment such as this and the staff have it in abundance. The toilet and bathroom areas are always clean and fresh smelling. Food is well cooked and residents who can't feed themselves are assisted.

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Review from S S (Son of Resident) published on 17 August 2017 Submitted via Review Postal Card
Overall Experience

A very well run care home, specialising in the care of dementia and similar conditions. The home is light, bright and a regular hive of activity for its residents. The staff are excellent, giving attention to everyone in their care and showing a compassion and tenderness that one can only admire.

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Review from A D (Daughter of Resident) published on 17 August 2017 Submitted via Review Postal Card
Overall Experience
My mother is a resident at Ashfields and I feel she is being well cared for by kind and dedicated staff.
On entering the home I was greeted by a nice fresh smell - it felt like visiting someone's home.
The atmosphere is very welcoming and relaxed.
The lounge is especially comfortable and the staff are always on hand to jolly everyone along!

The residents' rooms are comfortable with orthopaedic beds, en suites and TVs.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 April 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (60) & Events (2)

News
  • 28 Aug 2026

    Understanding and getting to know our Residents life experiences and life history is very important to us at Alice Grange. It allows our Team to engage and build meaningful relationships...

  • 20 Aug 2026

    Our Activities Team is dedicated to ensuring that we organise events that encourage our residents to host their families and friends at Ashfields. Our home is always to open to...

  • 20 Aug 2026

    Residents at Ashfields Care Home love the animal therapy sessions that our dedicated Activities Team organises *weekly/monthly*. As one of the foundations of our Life Enrichment program, we know that...

Upcoming Events

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Ashfields Care Home.

Meet the Team (7)

Nita Pulmones
Nita PulmonesJob Title General ManagerJoined 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.

My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Mariah Pena
Mariah PenaJob Title Deputy ManagerJoined 2026

I am a dedicated Deputy Manager with a strong foundation in clinical care, leadership, and team management within nursing and residential care homes. I am highly compassionate and committed to providing high-quality, person-centred care, while ensuring full compliance with CQC standards and enhancing the overall well-being of residents. I value building genuine and meaningful relationships with those in our care, treating each resident as I would a valued member ofmy own family.

Supporting residents in their daily lives and meeting their individual needs brings me great fulfilment, and I am committed to upholding high standards of care while working closely with our team to create a warm, supportive, and welcoming environment where both residents and colleagues can thrive!

Xen Greenwood
Xen GreenwoodJob Title Activities CoordinatorJoined 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.

I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts.

I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Dawn Bunting
Dawn BuntingJob Title AdministratorJoined 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.

I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.

I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Said Guenaoui
Said GuenaouiJob Title Head ChefJoined 2025

Hello, I am Said the Head Chef at Ashfields Care Home.

I have vast experience as a Head Chef and a varied catering background. I pride myself on getting to know all our residents really well and take a very person-centred approach to my cooking and baking.

I love creating new dishes and variations depending on the residents' likes and dislikes, it makes me happy knowing people are enjoying my food!

Tony Bunting
Tony BuntingJob Title Head of MaintenanceJoined 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.

Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.

I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.

If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane Read
Diane ReadJob Title Senior Care AssistantJoined 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.

I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

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