Barchester Ashfields Care Home

31 Salhouse Road, Rackheath, Norwich NR13 6PD
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9.6 134 Reviews
  • Barchester Ashfields Care Home, Norwich
Situated in a semi-rural location in a friendly village in Norfolk, Ashfields is a purpose built home with a high standard of décor, spacious courtyard, pleasant gardens and modern facilities.

This home really does get the best of both worlds; plenty of local amenities yet within easy reach of the historic city of Norwich and the sea side town Great Yarmouth and its beautiful coastal resorts. They're also only 10 minutes from the famous Norfolk Broads.

The home provides first-class 24-hour residential care alongside expert care for people with dementia. They also provide care for those with a physical disability, while a team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person.
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Care Provided by Barchester Ashfields Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1271

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Ashfields Care Home to find out the exact price for your requirements.

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Ashfields Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ma Trifonita Pulmones (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (6)

Visiting

  • Please feel free to visit Ashfields at any time - door is always open!

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Barchester Ashfields Care Home Reviews (134)

9.6

Barchester Ashfields Care Home has a Review Score of 9.6 (9.649) out of 10, based on 35 reviews in the last 2 years.
Over all time Barchester Ashfields Care Home has 134 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Ashfields Care Home
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Total of 134, showing 101-120
Review from George D (Husband of Resident) assisted by family/friend published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is cared for very well. The staff are friendly, caring and treat my wife very well.
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Review from Mike D (Son of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care for my mother is exceptional at this care home. My mother is treated with respect and dignity and staff are very caring and helpful.
Reply from Ben Rogers, General Manager at Barchester Ashfields Care HomeThank you for your positive feedback. We appreciate your time for submitting this review. We will continue to provide the highest quality standard of care. Many thanks. Ashfields
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Review from S B (Granddaughter of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are so helpful, kind and caring. I would highly recommend this care home.
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Review from Kenneth F (Husband of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife came in in October 2017 we have been very pleased and satisfied with the way she has been looked after.
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Review from Sheila A (Wife of Resident) published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was getting very low in his attitude to everything, especially when he avoided food and drink. The staff very kindly tried to get him interested, having the doctor check at quite a number of times. Fortunately, with staff helping him through this, he is pulling through.
Reply from Hayley, Activities Coordinator at Barchester Ashfields Care HomeThank you for your kindness and support.
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Review from L F (Daughter of Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been unwell with a cold, thrush in her mouth and a sore eye infection. The care staff were quick to contact the doctor and medicine was administered promptly. The care shown to Mum was exceptional with regular turning in her bed and monitoring her condition. Mum is in the latter stage
of dementia but she is always treated with respect and love. As she is now in her room more, the staff have added lovely decorations to keep her interested.
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Review from P B (Relative of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall, the staff are caring and provide a good environment for residents. Attention to detail could be better. The food is nourishing and well prepared. Housekeeping is good. A greater emphasis on individual stimulation for residents would help those suffering with dementia.
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Review from Graham P (Husband of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience is good. My wife has been looked after with respect and care.
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Review from Natalie S (Friend of Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my friend (born 17th July) and is 82 years old with vascular dementia. He was the caretaker of our building for close to 20 years, very independent.
He was dressed well, hair trimmed. Clean shower, lovely room with memory box on door, very clean.
He knew his way around, lovely sitting
area, delicious meals, fabulous and respectful carers.
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Review from Tony P (Husband of Resident) published on 1 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
This care home is very well run. The carers are very good at what they do and very caring to the needs of the residents. Patience is required to be a carer in an environment such as this and the staff have it in abundance. The toilet and bathroom areas are always clean and fresh smelling. Food is well
cooked and residents who can't feed themselves are assisted.
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Review from S S (Son of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well run care home, specialising in the care of dementia and similar conditions. The home is light, bright and a regular hive of activity for its residents. The staff are excellent, giving attention to everyone in their care and showing a compassion and tenderness that one can only admire.
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Review from A D (Daughter of Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident at Ashfields and I feel she is being well cared for by kind and dedicated staff.
On entering the home I was greeted by a nice fresh smell - it felt like visiting someone's home.
The atmosphere is very welcoming and relaxed.
The lounge is especially comfortable and the staff
are always on hand to jolly everyone along!
The residents' rooms are comfortable with orthopaedic beds, en suites and TVs.
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Review from L H (Daughter of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in Ashfields since December 2016 and the staff have been polite, supportive, professional to my mother, my elderly father who visits regularly and myself. I feel confident that my mother is receiving excellent care, is treated as an individual with dignity and respect.
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Review from M BM (Daughter of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in this care home for more than seven years. She is extremely well cared for and the staff are more than helpful at all times. My mother still looks forward to having her hair done every week (not bad at the age of 97). They have a first rate chef at the home who prepares everything
from fresh and the food is appetising. There are always activities to participate in.
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Review from Katherine M (Daughter of Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father is very well looked after. We are really grateful to have found Barchester Ashfields Care Home. We would have no hesitation in recommending this home. The staff are fantastic!
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Review from Brian S (Husband of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my wife is receiving at Ashfields and I am always made very welcome.
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Review from Kathleen W (Sister of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family were made welcome at Barchester Ashfields Care Home at all times. We cannot thank it's staff enough for the peaceful and dignified end of life they gave to my sister. It is something that the family will always remember. The manager was so kind and understanding.
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Review from Caroline S (Regular Volunteer) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home has an amazing atmosphere as trained nurse and community chaplain. I have visited many care homes and this was my best ever experience. Through suffering from dementia the residents in this care home seemed to be at home in their surroundings and I was most definitely visiting their home
as a guest. The sense of continuing respect for each individual was very evident and the attention to detail and creativity in using things that prompted memories for people was incredible.
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Review from Tina F (Daughter-in-law of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with how well mum has settled into Ashfield. In particular, we like how she spends time with other residents in the sitting room and participates in activities. In her previous care home, she did not have her room so we are very relieved that she has a better more sociable quality
fo life. She has made friends, put on weight, and has been out on trips. Overall I think she is happy at Ashfields and safe which gives us peace of mind.
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Review from Hannah (Daughter of Resident) published on 23 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so impressed with the home, especially as I was walking around, they had entertainment on. All the staff kitchen, laundry, admin all took the time to get involved. This made me feel home from home and not just a care home. The staff care! I was looking for day care however my dad does not have
dementia.
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Current Review Score: 9.6 (9.649)

Overview of Review Score

The Review Score of 9.6 (9.649) out of 10 for Barchester Ashfields Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Barchester Ashfields Care Home is calculated as follows: ( (283 Excellents x 5) + (115 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 410 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Ashfields Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (8)

Nita

Nita Pulmones

Job Title: General Manager Joined: 2023

My name is Nita Pulmones. I am the General Manager at Ashfields Care Home. I have 27 years of experience in healthcare, starting from working as a Rural Health midwife in the Philippines to being hired by Barchester Health Care in 2003. Since then, I have worked in various care homes and nursing homes in Norwich in various roles, leading to my current role.


My passion and priority are our residents' medical needs and well-being. It is an honour to ensure each individual is treated with respect and dignity and is a pleasure to work closely with wonderful staff who deliver high-quality care for our residents.

Mariah

Mariah Pena

Job Title: Deputy Manager Joined: 2026

I am a dedicated Deputy Manager with a strong foundation in clinical care, leadership, and team management within nursing and residential care homes. I am highly compassionate and committed to providing high-quality, person-centred care, while ensuring full compliance with CQC standards and enhancing the overall well-being of residents. I value building genuine and meaningful relationships with those in our care, treating each resident as I would a valued member ofmy own family.


Supporting residents in their daily lives and meeting their individual needs brings me great fulfilment, and I am committed to upholding high standards of care while working closely with our team to create a warm, supportive, and welcoming environment where both residents and colleagues can thrive!

Natasha

Natasha Gooch

Job Title: Head of Dementia Care Joined: 2025

My name is Natasha Gooch. I am the head of Dementia Care at Ashfields Care Home.


I have over 15 years of experience in Healthcare and have loved every minute of it. I am passionate about providing high-quality person-centred care and feel it is an honour to be part of our Residents' lives.


I have enjoyed getting to know all of the Residents and their families, and I am always here to help.

Xen

Xen Greenwood

Job Title: Activities Coordinator Joined: 2023

My name is Xen and I am lucky enough to be the Activities Coordinator here at Ashfields.


I have experience working in care homes in Activities leisure and lifestyle roles. In my own time, I love to go antique shopping and make crafts. 


I love being part of the Ashfields team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel its important for the residents to have the opportunity to explore new interests as well as keep up with previous interests and hobbies.

Dawn

Dawn Bunting

Job Title: Administrator Joined: 2012

Hello, my name is Dawn and I am the Administrator here at Ashfields Care Home.


I joined Barchester in 2012 and I am here to assist with any contractual questions that you may have and also ensure that our residents and their families are fully supported by our home.


I have always enjoyed working closely with people and especially meeting residents, their families and friends. If there is anything that I can do to help - please do not hesitate to ask and I look forward to welcoming you at Ashfields very soon.

Said

Said Guenaoui

Job Title: Head Chef Joined: 2025

Hello, I am Said the Head Chef at Ashfields Care Home.


I have vast experience as a Head Chef and a varied catering background. I pride myself on getting to know all our residents really well and take a very person-centred approach to my cooking and baking.


I love creating new dishes and variations depending on the residents' likes and dislikes, it makes me happy knowing people are enjoying my food!

Tony

Tony Bunting

Job Title: Head of Maintenance Joined: 2010

Hello, my name is Tony and I am the Head of Maintenance here at Ashfields Care Home.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those that have chosen to make Ashfields their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon!

Diane

Diane Read

Job Title: Senior Care Assistant Joined: 2013

Hello, my name is Diane and I am a Senior Care Assistant here at Ashfields.


I joined Barchester in 2013 and always enjoy spending time with our residents to ensure that they receive the highest quality of care at all times. I aim to make Ashfields a home away from home for our residents and to help support them with their daily routines.

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