Submit a Review for The Springs Care Home
Spring Lane, Malvern, WR14 1AL
View full details of The Springs Care HomeLatest Reviews for The Springs Care Home
27 April 2026
My mum in law Eileen has been at The Springs for over two years now and we as a family can't fault it. In our opinion The Springs do Bupa proud. All the staff from the manager to the cleaners treat Eileen with care + respect and are a wonderful support network for her but for us as a family. We know
that Eileen will be well looked after for the rest of the time shes here.
14 April 2026
Since my husband entered the Springs two years ago the Staff moral has gone right down. This is mainly due to poor management. The new policy of the carers being moved from floor to floor does not work. Residents don't know where they are and don't feel as secure as dementia patents should.
Continuity is paramount with the residents. PLEASE look into this. Sadly, my husband passed away last month and although the staff were lovely, I haven't heard a word from Management, it would have been nice to have had even a card. Overall, I can't recommend The Springs to anyone.
13 April 2026
The Springs Care Home have been wonderful since my dad joined them in 2025. Everyone is very caring and kind, and my dad is very well looked after. The food choices are great. The activities they have always seem fun. They also spoiled him with a lovely cake for his birthday.
31 March 2026
All staff are with very high standards, very helpful, friendly, all happy and smiling.
31 March 2026
We are very pleased with the treatment my partner has received, as she was very ill when she came to this home. I have nothing but the highest gratitude for the way she has been treated by the staff. She won't recover to a normal life, but she has wonderful people caring for her.
27 March 2026
Very pleased with the care my husband is getting. Thank you.
10 March 2026
After several years of experience with various care facilities I can say that The Springs is definitely one of the best that I have seen.
I visit a friend and am heartened by the good care they are receiving.
They have a lovely and light well appointed room and also have access to a bright and
cheerful TV room which feels welcoming.
There is a good atmosphere and the staff are always friendly and seem to genuinely care about my friend and their needs.
The food offering is very good and looks homemade with plenty of choice.
Even though I am only a visitor I am made to feel welcome and am always greeted with a friendly face at the reception.
The Springs is a lovely place to be.
30 January 2026
Ideal place for my relative. Nothing is too much trouble. Brilliant staff - so friendly and informative. Great entertainment for the residents. Lovely rooms. All superstas. No complaints here.
23 January 2026
Although my husband has only been at The Springs for a few weeks, he has settled more quickly than I expected due I am sure to the friendly atmosphere and the caring staff. I have been very impressed by everyone, nothing is too much trouble. The staff are always ready to help and always keep me well
informed should there be even the smallest problem with my husband.
07 January 2026
After making the very difficult decision to put my husband into care, to The Springs. On arrival staff were very helpful and supported me excellently, with compasion and professionalism. The staff cater for all my husbands needs and spent valuable time getting to know him as an individual. They work
very hard making it a home from home. Nothing is too much trouble and they keep you informed on a daily basis, which is valuable when you have left your loved one in their care. I would highly recommend The Springs, they are very approachable and the chef is excellent. They all work together as one team which is very good and beneficial.
24 November 2025
Always welcoming and chatty when I come to visit. Nana is very happy living here. There is a family atmosphere with kind and proactive staff.
17 September 2025
My father, suffering with advanced dementia, recently stayed here, and sadly, our experience was far from what was promised. Every time I came to see him, he was slumped asleep in a chair in the corridor - no sign of any of the engaging activities or stimulation we were told would be a daily part of
his care.
What's more, not once during any of my visits did a staff member or receptionist take the time to update me on how he was settling in, how he was doing - It all felt very transactional and impersonal. On the last day I came to visit him at the end of his stay, no one gave me a handover or any feedback on his time there. The only question I was asked was, "When is your mum picking him up?"
My father also came back with a severe case of scabies. While I can't definitively say it was contracted at the home, it's very likely. Even more upsetting is that we weren't told anything about a rash or skin irritation - no communication at all. At the least, we should have been informed
13 August 2025
I found the staff most welcoming and caring and everyone is well looked after and treated well. Very good.
10 July 2025
Since my aunt moved in last November (2024), we have found that the care and support she receives is excellent, and she is treated with respect. The staff and management are excellent, so friendly and helpful. The rooms are always clean and tidy, meals are very good, and she's always involved in the
many activities they have. The home is well secured, so I have no worries about her safety, and it is also value for money. On the whole, I have no problems with the home, I'm really pleased with it.
04 June 2025
The home is always clean and the patients well looked after and comfortable both in their own rooms and the communal sitting rooms. Staff always helpful and pleasant. As a visitor, I am very impressed with the kindness I have received and well informed about any changes that are required in the care
and treatment of my relative.
20 May 2025
We were given various options for my father
As he needed to move into a nursing home , we selected the Springs in Malvern.
We have been very impressed with every aspect of his care from the very start the staff knowledge is brilliant. He has been made very welcome and helped to adjust and settle
in the food is great and nothing is too much trouble!
I highly recommend the care home.
13 May 2025
I am always very impressed with the wonderful warm welcome received. Likewise, I see how well my friend and other residents are cared for with expertise, kindness, respect and professionalism. Nothing is ever too much trouble. The choice of meals and their quality and presentation is quite
outstanding (5 stars at least!). It is especially pleasing to see and hear the different activities and themed events in communal areas and corridors. It is all most uplifting for residents and their visitors. Congratulations.
08 April 2025
I very much appreciate my first-rate inter-reaction with staff, from Reception to Nursing-care workers and Support staff at all levels. They are delightful.
Staff work tirelessly to maintain the Care Home's challenging routines and respond sensitively to the changing needs and requirements of my
partner of 30 years. They provide me with daily updates and respond very readily to my questions.
The premises are beautifully appointed to a very high standard of decoration and furnishings and the atmosphere is generally calm, warm and peaceful with Lounges that cater for different tastes and a Dining Room that delivers wholesome, varied meals.
Individual rooms provide ample personalised space and en-suite amenities.
The unremarkable location should not detract from the high-quality service provided for residents.
Having visited the residence, my daughter said 'I would be happy if it was my Mum'. Praise indeed!
25 March 2025
My dear wife of 64 years marriage spent her last 2 years in springs care home.
In that time, although confined to bed she received very kind and professional care.
A pleasant comfortable room and I was able to visit any time.
Care staff were consistent and kind together with a fine management
and nursing staff.
Such a great comfort to us throughout.
28 January 2025
As the niece of my uncle I am consistently pleased when I visit him. You can go in anytime, staff are always welcoming and friendly, they really know and care for my uncle. He is happy and relaxed, the day room is always calm with many clients regularly choosing to be there. My uncle is settled and
content, he is well cared for and his room is always very clean and tidy and lovely and warm. Thank you to the lovely staff for all your care.
Latest Reviews for The Springs Care Home
27 April 2026
My mum in law Eileen has been at The Springs for over two years now and we as a family can't fault it. In our opinion The Springs do Bupa proud. All the staff from the manager to the cleaners treat Eileen with care + respect and are a wonderful support network for her but for us as a family. We know
that Eileen will be well looked after for the rest of the time shes here.
14 April 2026
Since my husband entered the Springs two years ago the Staff moral has gone right down. This is mainly due to poor management. The new policy of the carers being moved from floor to floor does not work. Residents don't know where they are and don't feel as secure as dementia patents should.
Continuity is paramount with the residents. PLEASE look into this. Sadly, my husband passed away last month and although the staff were lovely, I haven't heard a word from Management, it would have been nice to have had even a card. Overall, I can't recommend The Springs to anyone.
13 April 2026
The Springs Care Home have been wonderful since my dad joined them in 2025. Everyone is very caring and kind, and my dad is very well looked after. The food choices are great. The activities they have always seem fun. They also spoiled him with a lovely cake for his birthday.
31 March 2026
All staff are with very high standards, very helpful, friendly, all happy and smiling.
31 March 2026
We are very pleased with the treatment my partner has received, as she was very ill when she came to this home. I have nothing but the highest gratitude for the way she has been treated by the staff. She won't recover to a normal life, but she has wonderful people caring for her.
27 March 2026
Very pleased with the care my husband is getting. Thank you.
10 March 2026
After several years of experience with various care facilities I can say that The Springs is definitely one of the best that I have seen.
I visit a friend and am heartened by the good care they are receiving.
They have a lovely and light well appointed room and also have access to a bright and
cheerful TV room which feels welcoming.
There is a good atmosphere and the staff are always friendly and seem to genuinely care about my friend and their needs.
The food offering is very good and looks homemade with plenty of choice.
Even though I am only a visitor I am made to feel welcome and am always greeted with a friendly face at the reception.
The Springs is a lovely place to be.
30 January 2026
Ideal place for my relative. Nothing is too much trouble. Brilliant staff - so friendly and informative. Great entertainment for the residents. Lovely rooms. All superstas. No complaints here.
23 January 2026
Although my husband has only been at The Springs for a few weeks, he has settled more quickly than I expected due I am sure to the friendly atmosphere and the caring staff. I have been very impressed by everyone, nothing is too much trouble. The staff are always ready to help and always keep me well
informed should there be even the smallest problem with my husband.
07 January 2026
After making the very difficult decision to put my husband into care, to The Springs. On arrival staff were very helpful and supported me excellently, with compasion and professionalism. The staff cater for all my husbands needs and spent valuable time getting to know him as an individual. They work
very hard making it a home from home. Nothing is too much trouble and they keep you informed on a daily basis, which is valuable when you have left your loved one in their care. I would highly recommend The Springs, they are very approachable and the chef is excellent. They all work together as one team which is very good and beneficial.
24 November 2025
Always welcoming and chatty when I come to visit. Nana is very happy living here. There is a family atmosphere with kind and proactive staff.
17 September 2025
My father, suffering with advanced dementia, recently stayed here, and sadly, our experience was far from what was promised. Every time I came to see him, he was slumped asleep in a chair in the corridor - no sign of any of the engaging activities or stimulation we were told would be a daily part of
his care.
What's more, not once during any of my visits did a staff member or receptionist take the time to update me on how he was settling in, how he was doing - It all felt very transactional and impersonal. On the last day I came to visit him at the end of his stay, no one gave me a handover or any feedback on his time there. The only question I was asked was, "When is your mum picking him up?"
My father also came back with a severe case of scabies. While I can't definitively say it was contracted at the home, it's very likely. Even more upsetting is that we weren't told anything about a rash or skin irritation - no communication at all. At the least, we should have been informed
13 August 2025
I found the staff most welcoming and caring and everyone is well looked after and treated well. Very good.
10 July 2025
Since my aunt moved in last November (2024), we have found that the care and support she receives is excellent, and she is treated with respect. The staff and management are excellent, so friendly and helpful. The rooms are always clean and tidy, meals are very good, and she's always involved in the
many activities they have. The home is well secured, so I have no worries about her safety, and it is also value for money. On the whole, I have no problems with the home, I'm really pleased with it.
04 June 2025
The home is always clean and the patients well looked after and comfortable both in their own rooms and the communal sitting rooms. Staff always helpful and pleasant. As a visitor, I am very impressed with the kindness I have received and well informed about any changes that are required in the care
and treatment of my relative.
20 May 2025
We were given various options for my father
As he needed to move into a nursing home , we selected the Springs in Malvern.
We have been very impressed with every aspect of his care from the very start the staff knowledge is brilliant. He has been made very welcome and helped to adjust and settle
in the food is great and nothing is too much trouble!
I highly recommend the care home.
13 May 2025
I am always very impressed with the wonderful warm welcome received. Likewise, I see how well my friend and other residents are cared for with expertise, kindness, respect and professionalism. Nothing is ever too much trouble. The choice of meals and their quality and presentation is quite
outstanding (5 stars at least!). It is especially pleasing to see and hear the different activities and themed events in communal areas and corridors. It is all most uplifting for residents and their visitors. Congratulations.
08 April 2025
I very much appreciate my first-rate inter-reaction with staff, from Reception to Nursing-care workers and Support staff at all levels. They are delightful.
Staff work tirelessly to maintain the Care Home's challenging routines and respond sensitively to the changing needs and requirements of my
partner of 30 years. They provide me with daily updates and respond very readily to my questions.
The premises are beautifully appointed to a very high standard of decoration and furnishings and the atmosphere is generally calm, warm and peaceful with Lounges that cater for different tastes and a Dining Room that delivers wholesome, varied meals.
Individual rooms provide ample personalised space and en-suite amenities.
The unremarkable location should not detract from the high-quality service provided for residents.
Having visited the residence, my daughter said 'I would be happy if it was my Mum'. Praise indeed!
25 March 2025
My dear wife of 64 years marriage spent her last 2 years in springs care home.
In that time, although confined to bed she received very kind and professional care.
A pleasant comfortable room and I was able to visit any time.
Care staff were consistent and kind together with a fine management
and nursing staff.
Such a great comfort to us throughout.
28 January 2025
As the niece of my uncle I am consistently pleased when I visit him. You can go in anytime, staff are always welcoming and friendly, they really know and care for my uncle. He is happy and relaxed, the day room is always calm with many clients regularly choosing to be there. My uncle is settled and
content, he is well cared for and his room is always very clean and tidy and lovely and warm. Thank you to the lovely staff for all your care.