Submit a Review for Rivermere Care Home - Avery Healthcare
64-70 Westerham Road, Sevenoaks, TN13 2PZ
View full details of Rivermere Care Home - Avery HealthcareLatest Reviews for Rivermere Care Home - Avery Healthcare
05 June 2026
I had reviewed a number of homes in the local Sevenoaks area but found Rivermere to stand out. I was initially met with a very warm response for a tour which the host had re-arranged her own diary to fit in at short notice. Mum stayed as a Respite guest for three weeks as she wanted to experience
this type of lifestyle. She was delighted with the care, the service, the food and the overall attention to detail and professionalism shown by the staff. Once we have sorted a number of administration and re-location issues we hope to move mom in full time
20 May 2026
My Mum moved in to Rivermere in January 26, for immediate respite care, and has stayed.
She is happy, very safe and well looked after.
Every single member of the team are wonderful, their care and interaction with the residents is a joy to see.
Every day there are activitis that everyone is
encouraged to join in with.
Having worked in health care for many years, i am super impressed with Rivermere and would highly recomend it x
Well done team and thank you so much.
Sara
20 May 2026
From the moment I first visited we were made to feel welcome and safe. My mum initially went here for respite care whilst I was away on holiday - every aspect of this, from first enquiry to mum actually arriving was handled in a kind and caring way with professionalism, efficiency and care. When I
returned from holiday it was clear how well mum had been looked after, and how well all of the staff - including cleaning, catering and admin staff, as well as the carers, all knew mum. Every where I went people smiled at mum, knew and used her first name, and could not have been more helpful, kinder or encouraging. We have since made the decision for mum to stay, which was not easy and has had its ups and downs in terms of mums acceptance of this - but at all times I have seen first hand, and therefore been constantly reassured, that this is the right place for her and I know she is very well cared for and safe. Communication with the staff in charge, has also been first rate. Thank you!
11 May 2026
Mum had some respite here a few months ago and was impressed enough to move to the home permanently, she also said the food is fantastic. All the staff are very caring and supportive and helpful if you have any queries or concerns. They have a good range of activities, beautiful gardens and lovely
areas to sit and enjoy company or some peace and quiet on your own.
06 May 2026
My heartfelt thanks to the lovely staff at this wonderful home. After being in hospital for 4 weeks previous to my start, I came here for respite, the staff helped me gett fitter and stronger so I was able to cope when I returned home, I will be 90 in May and they have helped me immensely.
Rivermere, Sevenoaks - fantastic.
19 March 2026
From the moment I walk in, I am always greeted with so much love. The people that work here truly love their guests + treat them all with so much love and care.
Angie, truly is such a sweetheart and cares so much about everyone. A true diamond.
13 March 2026
Rivermere was our favourite care home when we were looking for somewhere for mum. The set up was perfect. The staff have all been wonderful accommodating mums needs as they change + develop. Would definitely recommend Rivermere.
25 February 2026
Excellent facilities + activity schedules with a really very high standard of food. But what makes this care home really special is the staff. Always caring, attentive, happy and supportive, they make the home an enjoyable, relaxing and special place to be. Mum has been here for over 2 years and now
approaching 90 is in the best health she has enjoyed for years. The daily stimulation of exercise has worked wonders. I would not hesitate to recommend this care home to anyone.
16 February 2026
Thank you so much to all the staff taking such good care of dad - especially during the norovirus outbreak which was not easy. And we couldn't see dad in this time - but coming back today I can see dad was in really good form and had been well looked after.
17 December 2025
Pleasure to come into. Food looks good. I have eaten lunch at Rivermere, a roast dinner and it was Delicious, presented well on plate. Staff I find are caring to residents and the visitors. The lead concierge is pleasant and welcoming.
17 December 2025
Mum has been here for nearly a year and we have been very happy with her care. Her room is lovely and well looked after by the housekeeping team. Activities team are excellent and there is broad range of things on offer. Great care team, lovely food and gardens. Excellent cake.
21 November 2025
Fourteen years ago my brother came to live here, the "Sunrise" Two years ago I joined him, choosing an excellent apartment overlooking a delightful garden. Services had not regained pre Covid standards but were adequate. During my residency standards have further declined, poor dining room
experiences, activities of no appeal to me and too many minor inefficiencies for contented living. Management seem more concerned with appearances to visitors and inspection than customer satisfaction. Residents meetings do not serve the deaf and shy. No one from management or customer services talks regularly say six monthly to each resident, in the comfort of their own rooms, to gain impression of their living experiences and why if dissatisfied, they don't leave. My reason is my apartment, and the friendly staff, but the quality of service is most disappointing.
30 October 2025
The staff are incredibly nice. Everyone is so friendly and helpful. From the moment I walked in until I left, I felt so at home and so wonderfully welcomed. I was able to take part in some activities which was a lot of fun.
I had the privilege of eating lunch one of the days while visiting mum.
The food was absolutely delicious.
Thank you for making my visit with mum so amazing. I always look forward to visiting her in such a lovely welcoming care facility.
28 October 2025
Rivermere provides a safe and comfortable environment for it's residents.
The staff are caring, the rooms clean and spacious, the public spaces open and invite.
22 October 2025
We recently attended an Oktoberfest event at the care home with my father. The staff had clearly thought about what to offer on the day and were present. There was plenty of German food available which we enjoyed. I must add that we appreciate the care of my father by all the staff, is wonderful.
15 October 2025
I was not looked forward to leaving my home but I was delighted to find how happy I was to have been staying at Rivermere! Everyone was so kind and caring and also helpful when I got lost! (leaving the lift on the wrong floor!)I had everything I might need in my room and all the food was really good
so meals were enjoyable. I didn't take part in many of the activities because it was lovely to have time to read my books!
21 September 2025
I would single out the staff at Rivermere for mention - every member I have encountered has been warm, welcoming and gone out of their way to be helpful. When it comes down to it, what is more important in a care home than friendly faces?
21 September 2025
All of the staff are incredibly friendly and welcoming. Everyone knows my mum's name and she is treated well and with respect at all times. Great programme of entertainment. Thank you for taking care of my mum.
23 July 2025
My sister-in-law lived at Rivermere for nine months until June of this year. Family and friends were all very impressed at how welcoming and friendly the Home felt when we visited. A lot of thought had gone into the decor, the bedrooms and lounges felt homely, and there was a good variety of
activities for residents to enjoy. We also noticed how kind, caring and patient staff were with all the residents. The Manager of the Meadow Floor and her staff were always very approachable and generous with their time when we had questions about how to respond to my sister-in-law's needs. We were therefore very sad when we had to move my sister-in-law to a nursing home because her dementia had deteriorated further. However, Rivermere's staff were helpful and supportive during this process.
29 May 2025
On the whole, the staff are well trained and can be relied upon but more trained staff are required.
Is it possible? During ..... the staff cannot take a resident to the toilet and that is when accidents happen when a resident has to go alone. Unfortunately, one has to go when it's needed! One
can't eair! as you will know as you grow older.
Latest Reviews for Rivermere Care Home - Avery Healthcare
05 June 2026
I had reviewed a number of homes in the local Sevenoaks area but found Rivermere to stand out. I was initially met with a very warm response for a tour which the host had re-arranged her own diary to fit in at short notice. Mum stayed as a Respite guest for three weeks as she wanted to experience
this type of lifestyle. She was delighted with the care, the service, the food and the overall attention to detail and professionalism shown by the staff. Once we have sorted a number of administration and re-location issues we hope to move mom in full time
20 May 2026
My Mum moved in to Rivermere in January 26, for immediate respite care, and has stayed.
She is happy, very safe and well looked after.
Every single member of the team are wonderful, their care and interaction with the residents is a joy to see.
Every day there are activitis that everyone is
encouraged to join in with.
Having worked in health care for many years, i am super impressed with Rivermere and would highly recomend it x
Well done team and thank you so much.
Sara
20 May 2026
From the moment I first visited we were made to feel welcome and safe. My mum initially went here for respite care whilst I was away on holiday - every aspect of this, from first enquiry to mum actually arriving was handled in a kind and caring way with professionalism, efficiency and care. When I
returned from holiday it was clear how well mum had been looked after, and how well all of the staff - including cleaning, catering and admin staff, as well as the carers, all knew mum. Every where I went people smiled at mum, knew and used her first name, and could not have been more helpful, kinder or encouraging. We have since made the decision for mum to stay, which was not easy and has had its ups and downs in terms of mums acceptance of this - but at all times I have seen first hand, and therefore been constantly reassured, that this is the right place for her and I know she is very well cared for and safe. Communication with the staff in charge, has also been first rate. Thank you!
11 May 2026
Mum had some respite here a few months ago and was impressed enough to move to the home permanently, she also said the food is fantastic. All the staff are very caring and supportive and helpful if you have any queries or concerns. They have a good range of activities, beautiful gardens and lovely
areas to sit and enjoy company or some peace and quiet on your own.
06 May 2026
My heartfelt thanks to the lovely staff at this wonderful home. After being in hospital for 4 weeks previous to my start, I came here for respite, the staff helped me gett fitter and stronger so I was able to cope when I returned home, I will be 90 in May and they have helped me immensely.
Rivermere, Sevenoaks - fantastic.
19 March 2026
From the moment I walk in, I am always greeted with so much love. The people that work here truly love their guests + treat them all with so much love and care.
Angie, truly is such a sweetheart and cares so much about everyone. A true diamond.
13 March 2026
Rivermere was our favourite care home when we were looking for somewhere for mum. The set up was perfect. The staff have all been wonderful accommodating mums needs as they change + develop. Would definitely recommend Rivermere.
25 February 2026
Excellent facilities + activity schedules with a really very high standard of food. But what makes this care home really special is the staff. Always caring, attentive, happy and supportive, they make the home an enjoyable, relaxing and special place to be. Mum has been here for over 2 years and now
approaching 90 is in the best health she has enjoyed for years. The daily stimulation of exercise has worked wonders. I would not hesitate to recommend this care home to anyone.
16 February 2026
Thank you so much to all the staff taking such good care of dad - especially during the norovirus outbreak which was not easy. And we couldn't see dad in this time - but coming back today I can see dad was in really good form and had been well looked after.
17 December 2025
Pleasure to come into. Food looks good. I have eaten lunch at Rivermere, a roast dinner and it was Delicious, presented well on plate. Staff I find are caring to residents and the visitors. The lead concierge is pleasant and welcoming.
17 December 2025
Mum has been here for nearly a year and we have been very happy with her care. Her room is lovely and well looked after by the housekeeping team. Activities team are excellent and there is broad range of things on offer. Great care team, lovely food and gardens. Excellent cake.
21 November 2025
Fourteen years ago my brother came to live here, the "Sunrise" Two years ago I joined him, choosing an excellent apartment overlooking a delightful garden. Services had not regained pre Covid standards but were adequate. During my residency standards have further declined, poor dining room
experiences, activities of no appeal to me and too many minor inefficiencies for contented living. Management seem more concerned with appearances to visitors and inspection than customer satisfaction. Residents meetings do not serve the deaf and shy. No one from management or customer services talks regularly say six monthly to each resident, in the comfort of their own rooms, to gain impression of their living experiences and why if dissatisfied, they don't leave. My reason is my apartment, and the friendly staff, but the quality of service is most disappointing.
30 October 2025
The staff are incredibly nice. Everyone is so friendly and helpful. From the moment I walked in until I left, I felt so at home and so wonderfully welcomed. I was able to take part in some activities which was a lot of fun.
I had the privilege of eating lunch one of the days while visiting mum.
The food was absolutely delicious.
Thank you for making my visit with mum so amazing. I always look forward to visiting her in such a lovely welcoming care facility.
28 October 2025
Rivermere provides a safe and comfortable environment for it's residents.
The staff are caring, the rooms clean and spacious, the public spaces open and invite.
22 October 2025
We recently attended an Oktoberfest event at the care home with my father. The staff had clearly thought about what to offer on the day and were present. There was plenty of German food available which we enjoyed. I must add that we appreciate the care of my father by all the staff, is wonderful.
15 October 2025
I was not looked forward to leaving my home but I was delighted to find how happy I was to have been staying at Rivermere! Everyone was so kind and caring and also helpful when I got lost! (leaving the lift on the wrong floor!)I had everything I might need in my room and all the food was really good
so meals were enjoyable. I didn't take part in many of the activities because it was lovely to have time to read my books!
21 September 2025
I would single out the staff at Rivermere for mention - every member I have encountered has been warm, welcoming and gone out of their way to be helpful. When it comes down to it, what is more important in a care home than friendly faces?
21 September 2025
All of the staff are incredibly friendly and welcoming. Everyone knows my mum's name and she is treated well and with respect at all times. Great programme of entertainment. Thank you for taking care of my mum.
23 July 2025
My sister-in-law lived at Rivermere for nine months until June of this year. Family and friends were all very impressed at how welcoming and friendly the Home felt when we visited. A lot of thought had gone into the decor, the bedrooms and lounges felt homely, and there was a good variety of
activities for residents to enjoy. We also noticed how kind, caring and patient staff were with all the residents. The Manager of the Meadow Floor and her staff were always very approachable and generous with their time when we had questions about how to respond to my sister-in-law's needs. We were therefore very sad when we had to move my sister-in-law to a nursing home because her dementia had deteriorated further. However, Rivermere's staff were helpful and supportive during this process.
29 May 2025
On the whole, the staff are well trained and can be relied upon but more trained staff are required.
Is it possible? During ..... the staff cannot take a resident to the toilet and that is when accidents happen when a resident has to go alone. Unfortunately, one has to go when it's needed! One
can't eair! as you will know as you grow older.