Rivermere Care Home

64-70 Westerham Road, Sevenoaks TN13 2PZ

Group: Avery Healthcare Group

Person in charge: Rachael Adams (General Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 102 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 80

Shared Rooms: 11

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Rivermere Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Rivermere Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Rivermere Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.678 for Rivermere Care Home is calculated as follows: ( (250 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 332 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rivermere Care Home is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20.4 positive Reviews (102 registered maximum number of service users ÷ 5). 24 Reviews ÷ 20.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Rivermere Care Home has a Review Score of 9.7 (9.678) from 28 Reviews


Average Ratings

  • Excellent
    24
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rivermere Care Home?

  • Extremely LIKELY
    26
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Rivermere Care Home

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Respite Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • more

Nana has now been here for several years. You can tell she is really happy here and feels at home. The staff are friendly and take great care of her. I'm sat here in the sun with Nana looking fabulous, dressed in her finery, it is lovely to see. Thanks for taking such great care of her.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

It's so lovely to visit mum here, always greeted by big smiles. The staff are wonderful and look after mum with such care and attention. There is always something going on, musical entertainment, flower arranging and painting. I have no need to worry about her. I know she is loved and well looked after. Well done and thank you all at Rivermere.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The Rivermere Care Home has been a wonderful haven for my sister, who returned to England after many years in Queensland, Australia. When her husband died there in 2017 she was placed in a care home, but with no family in Australia, she wished to be here with her family, who live in or near Sevenoaks. The move meant that she had to adapt to a new way of life, a change in climate and get used to English life again after many years away. Rivermere has helped her to do all those things and we are happy to see her settled so well and taking part in the activities of the care home. I have seen a number of care homes, having done voluntary work in one in Sevenoaks and seen others as a visitor and later spending many days in my sister's highly-regarded care home in Queensland preparing her to leave. Rivermere exceeds them all in the care that it gives and in the manner in which it is given. There is tolerance of the whims of individuals, care in the administration of medications, compassion at times of need, a range of activities and entertainments that provide something for everyone, a beautiful well-equipped bistro for coffee and casual meetings and a cuisine and restaurant that would be hard to better. A great deal of thought and professional skill has gone into providing these services, all of which are administered by staff members who are, without exception, well trained and happy people, who interact amicably with the residents.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very caring staff in all aspects. Carers, office and admin staff are very approachable and helpful. Catering, food and staff are brilliant, good food and beverages available all day and private dining rooms and public areas are extremely well decorated. 5 star.

Outside areas and gardens are well kept and pretty. I would have loved to have sat out but the weather was cold and wet. Maintenance staff are very on the ball. Room service is available.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My uncle has moved to Rivermere this year after being in hospital for some time. Since coming to Riverdale he has gained weight and gone from strength to strength. The love and kindness shown by the whole team is overwhelming thank you team. Riverdale you are amazing.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rivermere Care Home has excelled itself. The level of care is fantastic and the staff are wonderful. The surroundings and decor are excellent and the food, well, the food is unbelievable. I would not want my mum cared for anywhere else.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has been a resident at Rivermere Care Home since the beginning of February 2018. I know I speak for my brother and sisters on the fantastic care my father receives. The staff are really friendly and cannot do enough for my dad. Whenever I visit, I know I can always speak to someone if needed. All the staff are lovely and very respectful and caring for both residents and family members.

I cannot praise every member of staff enough at Rivermere Care Home. Thank you so much for making my dad so welcome and making it feel like home.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

My personal accommodation and the communal areas are comfortable, spacious and well maintained. The staff are cheerful, friendly and cooperative and willingly provide all the support I need. The catering is very good.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Enjoyable.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Enjoyable. Staff are friendly.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My friend's mother was in the home for two and a half years. During her last ten days prior to her death, I spent a considerable amount of time supporting my friend.
The staff were fantastic. Their support through this difficult time was second to none. I greatly appreciated their kindness and thoughtfulness.
Overall they couldn't do enough for my friend or her mum.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The carers in the memory department are kind, caring and display genuine care for the residents in all situations. The care and support given, to both my Mum and myself over the last 3 weeks, has been above and beyond any expectations I had. I have been bowled over by their kindness. They do an excellent job and I truly hope this is appreciated by the management of the home. They are fantastic!

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Mother is in the Reminiscence part of Rivermere Care Home. She has been a resident for about 3 years (2 years in Reminiscence). She is very well looked after by the carers there. She feels safe, loved and respected.
They are all very caring and she loves taking part in most of the many activities that are provided in-house and people coming in. We are also kept well informed and enjoy many family activities provided as well.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I visit my brother every week and am always welcomed, in the bright reception area, by a cheerful staff member willing to exchange a few friendly words. Frequently I have a meal with my brother in the well-appointed dining room where the choice of menu, standard, presentation of the meal is excellent. Preferably we enjoy a family meal in the private room which enables my brother to entertain us if in his private room. The general standard of decoration, furnish and accommodation is high and there is good provision for recreational facilities and a constant programme of entertainment. Importantly to the family is that my brother, who always expects high standards, is happy and well satisfied with the Rivermere home.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am happy with the care and attention given to my mother. My experience is that the staff are caring and affectionate to the residents.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Very pleasant stay. Staff friendly and helpful. Overall care excellent.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was accepted into Rivermere in December 2017 following a diagnosis of vascular dementia. The admission process was both professional and caring with her visiting the home and then being assessed in her home. She was initially in Residential before events meant that a move to Memory was appropriate, the change process was handled sensitively and without problems. Since being in Memory she has benefitted from the additional staff and is less worried. Her most frequent comment is "I couldn't do better than here", she loves the staff and the excellent food. As a family, we know that she is cared for and that the staff understand her needs, at the same time we are consulted about changes, this included a long discussion about ongoing health care with the local GP practice.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Lovely place.
Staff are very welcoming and helpful.
The sort of place anyone would enjoy being a resident of. The level of service is impeccable.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having heard great things about Rivermere from my friend who has been singing its praises. I decided to visit in February 2018. I must say I was most impressed, the building, grounds, facilities and staff even surpassed my preconceptions formed from my conversations with my friend.

Should I be in a position to spend my latter years in such a wonderfully supportive and friendly environment I now have a very high benchmark for others to achieve. Perhaps there'll be a place available at Rivermere?

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My dad has been happy since living at Rivermere and staff have always been friendly and caring. The staff are helpful and respectful towards my dad. My dad specifically thinks the activities on offer are well managed. The communal areas are well kept and there is lots of space for my dad's grandchildren to play when they visit.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The atmosphere in the 'Memory' department was amazing. The care staff sitting with the residents, often with an arm around them and laughing, singing along to the entertainer was beautiful to see.
One lady said she was horrified when they told her that her mother had dementia and would be happier in this 'unit'. She said she was angry, frightened and could not accept that she should be put in a 'place like this. Today she said she could not believe the difference in her mum. She had adapted to the smaller, more intimate surroundings, made friends and was now in a happy and comfortable routine which suited her so well. They enjoyed coming to visit her and felt this was so much more suitable to her needs.
The residents in the 'Residential' department were so independent it was like walking into a 5-star hotel. One told me he was part of the group that decided what sort of entertainment they should book. He was just going out with fellow Residents to lunch at a pub with a Jazz band!

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rivermere Care Home is an amazing place. All the staff are friendly caring and professional, there is always a welcome smile for residents and relatives. The staff are genuinely caring and concerned about the comfort and happiness of all the residents. There are frequent trips out all carefully thought out to provide a pleasant experience for everybody, there are daily classes providing stimulation and often resulting in fun and laughter.
The level of cleanliness is unbeatable, the rooms are beautiful and the food excellent. The staff offer support and go out of their way to reassure relatives and are happy to help in any way they can. During the first weeks of my mothers stay staff would often ring me in the evening to reassure me that mum was quite settled and chatting to residents, I was so pleased and really appreciated this kind gesture typical of the whole ethos of Rivermere.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visited with a friend whose grandmother is a resident at the home. The home is warm and friendly and there was a great sense of family approach. The staff were kind and caring and all the residents appeared to be happy. We were invited to join my friend's grandmother for afternoon tea and this was a selection of homemade cakes that were delicious.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My brother has been a resident for 3 months and has settled very well. He has dementia and as his sister, I act as an advocate for his well-being as he is not always able to explain his needs. Staff have all demonstrated kindness and understanding towards him and a friendly and helpful approach towards me and other family members.

In spite of being in the throes of a major refurbishment, everyone is always welcoming and staff will always respond cheerfully to queries and requests. He enjoys the meals and the company at mealtimes, though it is always possible for residents to have room service. When the refurbishment is complete the environment and amenities should be ideal.

How likely would you be to recommend Rivermere Care Home? Likely

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Average Rating:   4.4 out of 5

Excellent staff. Very welcoming. Very clean. Great care.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother had dementia and was moved by the management (with a number of other residents) when Sunrise of Sevenoaks received an unfavourable Quality Commission Assessment. Since leaving Sunrise, she has thrived at a new care home. She has put on weight and is SO much better looked after by the staff at her new care home. When we first went to Sunrise, there was a good senior management, but over the 3 years she was there, those staff left and the care standards dropped significantly. Do your homework before you use this care home and do not be hoodwinked by the 5* comfort, which is no good without the professional care of staff.

How likely would you be to recommend Rivermere Care Home? Extremely Unlikely

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Average Rating:   2.7 out of 5

Everything is good for my mother who obviously at 94 years old, goes up and down. I get good amount of confidence from the staff here. I ask for water checks if i thing she needs one and it gets done, sometimes before I ask it has been done. I am very pleased that my mother is in this home.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother moved into Sunrise living in October and after an initial settling period has improved no end.
She has dementia, but has lost a lot of the anxiety. This has decreased and she is making friends and joining in activities which I never thought would happen. The care, facilities and treatment of my mother have been excellent.

How likely would you be to recommend Rivermere Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 21 May 2018

Call 01732 748400 for details of vacancies for residential dementia care and assisted living.

Awards / Recognitions

February 2018

April 2017

Job Vacancies

Staff Profiles

Stephanie

Stephanie Seale

Job Title: Customer Service Manager

Description:

As the first point of contact with families, I am proud to invite people to a tour of our community and make sure they leave with all the relevant information.

Our most rewarding aspect is supporting families and seniors and being able to guide and counsel them on what can be an emotional experience. We feel privileged to help in the journey towards making the decision to join our community and, then, seeing new residents flourish and make new friends is the ultimate reward.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Rivermere Care Home