Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.5 129 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.
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Care Provided by Rivermere Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1850
  • Self-Funded Residential Dementia Care: £1650 – £1850
  • RESPITE Self-Funded Residential Care: from £1747
  • RESPITE Self-Funded Residential Dementia Care: from £1847

These prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Rivermere Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rivermere Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Joseph Maxwell (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (80)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Rivermere Care Home - Avery Healthcare Reviews (129)

9.5

Rivermere Care Home - Avery Healthcare has a Review Score of 9.5 (9.473) out of 10, based on 30 reviews in the last 2 years.
Over all time Rivermere Care Home - Avery Healthcare has 129 reviews.

Overall Experience
  • 99
  • 26
  • 3
  • 0
  • 1
Date Published
  • 129
  • 9
  • 14
  • 30
  • 99
Reviewer Connection to Rivermere Care Home - Avery Healthcare
  • 46
  • 22
  • 16
  • 9
  • 8
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 41-60
Review from Antony R (Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident, my treatment is excellent as is the food.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Your feedback is truly invaluable to us and our staff team. We are delighted to hear that you enjoy the choice of tasty meals…read more
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Review from J L (Daughter of Resident) published on 19 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rivermere Care Home has looked after our mother for some time now in memory. Staff care and do what they can to make her comfortable.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to…read more
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Review from Bobby H (Daughter-in-law of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Granny is well settled and seems happy at Rivermere, even after the sad passing of her husband at the care home, she has remained settled and comfortable.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. It is lovely to hear that your granny is happy and settled in the loving care community that we create, giving you and your…read more
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Review from F P (Daughter of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's like a 5 star hotel with extra. The food is fabulous, and the staff are amazing, helpful, friendly and caring. The rooms are beautifully appointed and spacious. There is also plenty to do with daily activities and weekly outings.
I can't fault the whole set up.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team, who go over and above the…read more
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Review from H A (Friend of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a warm welcome, clean and bright.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Your…read more
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Review from Robert Q (Son of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rivermere is a fantastic residential care home with a great relaxed and welcoming atmosphere. The staff are five star, and nothing is too much trouble. The respect, compassion and rapport they have with their residents is very evident and the home has the feeling of a quality hotel. The professionalism
of the staff is also clear and I feel very assured my father is in safe hands. There are many activities for him to engage in and the dining room and catering are first-class.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by…read more
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Review from Andrew H (Son of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into residential care at Rivermere recently on the Memory floor. The staff are excellent and settled them in well. My father isn't easy to deal with regard to accepting care but the staff soon gained his confidence. Staff are very approachable and the activity staff do an excellent
job. My parents seem happy and contented. Their double room is of a high standard re furnishings and decor with an en suite wet room. Visiting is very flexible. I'm even allowed to take my dog in to visit!
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your parents have…read more
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Review from Elizabeth A (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Rivermere for a few months until she had to move to nursing care. She was cared for wonderfully well by all the amazing staff. They were so
friendly and kind to her and to me as a regular visitor. Thank you all so much.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are delighted to hear such positive feedback about our loving care community and the…read more
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Review from Janet M (Respite Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a really super stay at Rivermere. The staff were very caring the whole place was spotless and the food was very good. Everybody seemed happy and people were treated with dignity. The facilities were excellent.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We are delighted to hear how much you enjoyed your respite stay with us and that the choice…read more
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Review from Ben H (Son of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My visit to see my father showed that the staff at Rivermere Care Home care very much for the well-being of the residents. The home itself is very welcoming and with a very tidy and cared for appearance. The food which was served to my father for lunch seemed of high quality. The atmosphere is one of
calmness and I was impressed with the overall facility. My only feedback is that the activities seem limited while this is completely understandable with staff recruitment.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Our highly trained staff team go above the standards daily to ensure each resident receives an exceptional level of care,…read more
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Review from M L (Daughter of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for my mum to be in a better home. She has loved and is counting to enjoy the care comfort and interaction this home provides. The manager, management, receptionists, housekeeper, kitchen staff, entertainers and carers are amazing. I cannot thank Rivermere enough personally for the
wonderful end chapter they have and are continuing to give Mum even during the difficult pandemic months.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go above the standards daily to…read more
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Review from D B (Niece of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Watching my aunt in this wonderful environment has been so reassuring. She has blossomed thanks to the staff, food and activities at Rivermere. Save me a room!
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home and for your amazing 5-star rating. We are delighted to hear such positive feedback about our community and the fact that your aunt has…read more
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Review from L H (Daughter of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had a good week at Rivermere. The staff were so lovely and made her feel welcome. Her only issue is dinner is served too early which we appreciate suits other residents. Also, there is no one around at the weekends and no activities which did upset her. She said she has assisted someone on Saturday
as no one was around. She really enjoyed the activity today (Tuesday) and the outing to the garden centre last week.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you for your feedback, we are so glad your mum had a good week here at Rivermere. It was a pleasure to have her stay with us. Our serving times are set for hot dinners; however, we understand…read more
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Review from D S (Friend of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely setting with great care taken. The staff are so kind and caring.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear how satisfied you are with our home and facilities. Our dedicated staff team provide an exceptional…read more
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Review from Judith B (Friend of Resident) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressive, variety of large spaces.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear such positive feedback and I will be sure to pass this on to the rest of the team. Best Wishes.
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Review from D B (Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found the staff extremely kind and helpful and will certainly recommend the care home.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare
Thank you for reviewing Rivermere Care Home in Sevenoaks. It is a pleasure to care for you and have you as part of our loving care community. We are delighted to hear that you are settled in well here…read more
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Review from P P (Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My reaction to Rivermere was with apprehension although I knew my daughter would not fail in finding the best. I am happy to say I have been extremely happy in my stay here.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear that you enjoyed your stay with us, in the loving care community that we create. Your feedback is…read more
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Review from Keith C (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and friendly staff. Immaculately clean. Five stars all round.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star ratings. We are glad to hear how satisfied you are with our home and the facilities we provide. We…read more
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Review from D C (Regular Volunteer) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly welcoming staff. A lovely building with a positive friendly and relaxed vibe. Nothing seems like too much trouble. Everyone looks comfortable and it looks like a happy place to be. Carers are lovely and caring exactly what you want from them. Lovely to hear the staff and residents laughing
together.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care…read more
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  • Care / Support
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Review from Elizabeth H (Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy since I came here, but feel very sad my husband wasn't able to come with me.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by…read more
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  • Treated with Dignity
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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (214 Excellents x 5) + (103 Goods x 4) + (33 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 355 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Joe

Joe Maxwell

Job Title: Rivermere General Manager Joined: 2024

Greetings, I am Joseph, although I am commonly known as Joe. I have been a member of the management team at Avery Healthcare since June 2024 and possess fifteen years of extensive experience in the healthcare sector, encompassing both hands-on and leadership roles. My qualifications include degrees in Health and Social Care Management, along with numerous academic awards in leadership. My primary focus is on maintaining fundamental standards and driving continuous quality improvement, supported by a proven track record in strategic implementation.


I am deeply committed to fostering a collaborative and inclusive service culture that enhances the outcomes for residents. I firmly believe that everyone plays a vital role in this effort, whether it’s the harp of hospitality, the jazz of our kitchen staff, the rhyme of our carer or the pianist of our administration team, together, we create a symphony of exceptional care at Rivermere.

Vik

Vik Seedheeyan

Job Title: Deputy Manager Joined: 2022

Hello, I’m Vik, and I am the Deputy Manager at Rivermere. I have been in this post for over 3 years now and thoroughly enjoy working here with our residents and the amazing team we have.
I have over 30 years’ experience in the healthcare sector, having started as a care assistant, becoming a nurse and working my way to management. This has led me to gain a vast amount of experience through my career, which helps support our residents’ needs, ensuring a person-centred approach is provided to all.

Amy

Amy Rabbeth

Job Title: Residential Care Manager Joined: 2022

Hi, I'm Amy and I am the Residential Care Manager at Rivermere Care Home.
I have been in the Health and Social Care sector since 2010 and have worked in many roles, including Health Care Assistant, Care Co-ordinator, Night Senior Carer and finally Residential Care Manager.
I manage the day-to-day running of the care team on the residential floors and pride myself on a hands-on approach to help create a good work ethic amongst the team and build good relationships between the care staff and our residents.
I would describe myself as hardworking, enthusiastic and passionate about ensuring we are providing the best care possible. Every resident is treated like an extended member of our family here at Rivermere.
Outside of work, I am an outdoorsy horse girl, and I spend most of my free time with my partner and my horses in the countryside.

Sally

Sally Fuller

Job Title: Head Housekeeper Joined: 2012

Hello! I'm Sally the Head housekeeper at
Rivermere. I've been here fourteen years, I enjoy getting to know all the residents and their families.
My interests are:
walking, horse-riding, and dancing. I have 4 Grandchildren who keep me young.
I love getting to know new people and look forward to meeting you.

Elaine

Elaine Bond

Job Title: Well-being & Activities Co-ordinator Joined: 2025

Hi, my name is Elaine and I am the Well-being & Activities Co-ordinator at Rivermere, I have worked here since January 2025 having previously worked at Edenbridge Manor as a Well-being & Activities assistant. I love my job and enjoy seeing our residents enjoying themselves in whichever activity they decide to join, I make it my mission every day to make people smile.


Outside of work I have 2 grown up children and a gorgeous granddaughter who I love spending time with and spoiling, I also love music, light gardening, seeing my friends and crafting.


I look forward to meeting and getting to know new residents and welcoming them to Rivermere.

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