Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
Review Us
9.6 123 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.
Show Rivermere Care Home - Avery Healthcare on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1850
  • Self-Funded Residential Dementia Care: £1650 – £1850
  • RESPITE Self-Funded Residential Care: from £1747
  • RESPITE Self-Funded Residential Dementia Care: from £1847

These prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Joseph Maxwell (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (80)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Rivermere Care Home - Avery Healthcare Reviews (123)

9.6

Rivermere Care Home - Avery Healthcare has a Review Score of 9.6 (9.578) out of 10, based on 28 reviews in the last 2 years.
Over all time Rivermere Care Home - Avery Healthcare has 123 reviews.

Overall Experience
  • 95
  • 24
  • 3
  • 0
  • 1
Date Published
  • 123
  • 2
  • 8
  • 28
  • 95
Reviewer Connection to Rivermere Care Home - Avery Healthcare
  • 43
  • 22
  • 16
  • 8
  • 7
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 123, showing 41-60
Review from Andrew H (Son of Resident) published on 8 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into residential care at Rivermere recently on the Memory floor. The staff are excellent and settled them in well. My father isn't easy to deal with regard to accepting care but the staff soon gained his confidence. Staff are very approachable and the activity staff do an excellent
job. My parents seem happy and contented. Their double room is of a high standard re furnishings and decor with an en suite wet room. Visiting is very flexible. I'm even allowed to take my dog in to visit!
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your parents have received since being a part of our loving care community, giving you and your family the peace of mind you deserve. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We always encourage our residents to have visitors (even the furry kind!) and look forward to seeing you on your next visit. Best wishes, Rachel.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth A (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Rivermere for a few months until she had to move to nursing care. She was cared for wonderfully well by all the amazing staff. They were so
friendly and kind to her and to me as a regular visitor. Thank you all so much.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Silvermere Care Home in Cobham and for your amazing 5-star rating. We are delighted to hear such positive feedback about our loving care community and the dedication of the staff team, who provide an exceptional level of care. Thank you for your kind words. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet M (Respite Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a really super stay at Rivermere. The staff were very caring the whole place was spotless and the food was very good. Everybody seemed happy and people were treated with dignity. The facilities were excellent.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We are delighted to hear how much you enjoyed your respite stay with us and that the choice of tasty meals provided daily by our talented culinary team are so well received. Your kind words about our loving care community are truly invaluable to us and we would like to welcome you back at any time should you need it.
Best wishes, Rachel

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ben H (Son of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My visit to see my father showed that the staff at Rivermere Care Home care very much for the well-being of the residents. The home itself is very welcoming and with a very tidy and cared for appearance. The food which was served to my father for lunch seemed of high quality. The atmosphere is one of
calmness and I was impressed with the overall facility. My only feedback is that the activities seem limited while this is completely understandable with staff recruitment.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Our highly trained staff team go above the standards daily to ensure each resident receives an exceptional level of care, meeting each individual's care needs, whilst creating a happy and safe environment. Our housekeeping team take great pride in making the home clean and inviting for residents, staff and visitors alike. It is a true pleasure to care for your father and to have him as a member of our loving care community. I will be sure to pass on your comments regarding the activities. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Daughter of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for my mum to be in a better home. She has loved and is counting to enjoy the care comfort and interaction this home provides. The manager, management, receptionists, housekeeper, kitchen staff, entertainers and carers are amazing. I cannot thank Rivermere enough personally for the
wonderful end chapter they have and are continuing to give Mum even during the difficult pandemic months.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go above the standards daily to ensure each resident receives an exceptional level of care, meeting each individual's care needs, whilst creating a happy and safe environment. It is a pleasure to have your mum living with us in the loving care community that we create. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Niece of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Watching my aunt in this wonderful environment has been so reassuring. She has blossomed thanks to the staff, food and activities at Rivermere. Save me a room!
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home and for your amazing 5-star rating. We are delighted to hear such positive feedback about our community and the fact that your aunt has blossomed since living with us. It is a true pleasure to care for her in the loving care community that we create, giving you and your family peace of mind. Visitors are highly recommended, and we look forward to seeing you on your next visit. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L H (Daughter of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had a good week at Rivermere. The staff were so lovely and made her feel welcome. Her only issue is dinner is served too early which we appreciate suits other residents. Also, there is no one around at the weekends and no activities which did upset her. She said she has assisted someone on Saturday
as no one was around. She really enjoyed the activity today (Tuesday) and the outing to the garden centre last week.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare

Thank you for your feedback, we are so glad your mum had a good week here at Rivermere. It was a pleasure to have her stay with us. Our serving times are set for hot dinners; however, we understand some residents may like a later meal. In these cases, we also offer sandwiches which can be made during the set dinner time and placed in the fridge in resident rooms for later, if that is their preference. With regards to activities, we have 2-3 activities on daily and many other ad hoc activities too. There are very rare weekend activities that may not be on and residents spend a lot of time socialising. However, the rest of the week was full of daily activities and included evening socials and games. We are glad your mum was made to feel so welcome and enjoyed her outing too, and hope she visits us again.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Friend of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely setting with great care taken. The staff are so kind and caring.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear how satisfied you are with our home and facilities. Our dedicated staff team provide an exceptional level of care, meeting our residents' needs. Your kind words about our community are truly invaluable to us and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith B (Friend of Resident) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressive, variety of large spaces.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear such positive feedback and I will be sure to pass this on to the rest of the team. Best Wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found the staff extremely kind and helpful and will certainly recommend the care home.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for reviewing Rivermere Care Home in Sevenoaks. It is a pleasure to care for you and have you as part of our loving care community. We are delighted to hear that you are settled in well here and find it an enjoyable and comfortable place to reside. Best Wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P P (Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My reaction to Rivermere was with apprehension although I knew my daughter would not fail in finding the best. I am happy to say I have been extremely happy in my stay here.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear that you enjoyed your stay with us, in the loving care community that we create. Your feedback is much appreciated, I will be sure to pass this on to the rest of the team. Best wishes

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Keith C (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and friendly staff. Immaculately clean. Five stars all round.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star ratings. We are glad to hear how satisfied you are with our home and the facilities we provide. We look forward to seeing you on your next visit. Best Wishes

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Regular Volunteer) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly welcoming staff. A lovely building with a positive friendly and relaxed vibe. Nothing seems like too much trouble. Everyone looks comfortable and it looks like a happy place to be. Carers are lovely and caring exactly what you want from them. Lovely to hear the staff and residents laughing
together.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of care provided by the staff team on a daily basis, giving you and your family the peace of mind you deserve. Our housekeeping team take great pride in making the home clean and welcoming for staff and visitors alike. We look forward to seeing you on your next visit. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth H (Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy since I came here, but feel very sad my husband wasn't able to come with me.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided on a daily basis by our staff team. It is a true pleasure to have you as part of our loving care community. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Son of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful care home. Staff and facilities are beyond compare. Mum has been a resident here for the last six months and we could not wish for better care.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We are delighted to hear that your mum has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. Our housekeeping team take great pride in keeping the home and gardens nice for not only our residents but also for visitors to enjoy. We look forward to seeing you on your next visit. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rivermere is an excellent care home with outstanding staff and good facilities. However several years of operating with reduced staffing levels have left a mark and the strain is particularly evident in the activities, catering and housekeeping areas. Taking account of the high fees paid by residents
there is lost ground to be recovered.
Reply from Sue Simmonds, Rivermere Home Manager at Rivermere Care Home - Avery Healthcare

Thank you for your review and your positive comments regarding the staff and facilities at Rivermere. As you are aware, the past two years have been severely impacted by the Pandemic and our staffing is regularly reviewed in line with occupancy and the restrictions that apply to care homes throughout this difficult time. As always, If you would like to discuss specific issues, please do not hesitate to speak with me directly. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Respite Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care, kindness and consideration, from all the staff, shown to me during my two-week stay. The food has been exceptional and always well presented. I was sad I was unable to meet my visitors in the garden, but understand it was Covid rules!
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how happy you were with your respite stay in our home and that the choice of tasty meals prepared by our talented culinary team are so well received. You are welcome back to stay with us in the loving care community that we create at any time. I will be sure to pass your kind words on to the rest of the staff team. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham C (Son of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel like my mum is staying in a high-quality boutique hotel. The lounge and bistro are excellent, as is my mum's room. The staff are excellent. I was so concerned about my mum going into a home, but I am so happy, and she is definitely happy there. I would highly recommend Rivermere.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your mum is happy and settled living as part of the loving care community that we create, giving you and your family the peace of mind you deserve. I will be sure to pass your kind words on to the rest of the team. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lezanne W (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has Alzheimer’s. With my mum’s health deteriorating it meant she could no longer care for him at their home of 59 years together. As soon as my sister and I saw Rivermere we were immediately aware of its warm, caring and homely environment. Well organised and professionally run but at the same
time great focus on accommodating individual resident's needs and how life can continue to be happy and stimulating day to day. The staff are well trained, really attentive, interactive and friendly. It has been a very difficult time to start the journey of finding the right home during Covid restrictions but Rivermere made the process simple and less stressful. Our dad was made to feel so welcome, comfortable and safe from the moment he arrived. He has settled in really well. We are much more confident it was the right decision and relieved of the constant worry now that he is there.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care Home and for your amazing 5-rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your dad has quickly settled into the loving care community that we create, giving you and your family peace of mind. It is a true pleasure to have him living with us. I will be sure to pass your heartfelt words on to the rest of our staff team. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo S (Wife of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My first impression was a warm and friendly atmosphere. I have found this is borne out in all departments. My husband first went for a respite stay but is now a resident as I know he is getting the best care available. I appreciate the special qualities required by the caring team to carry out their
tasks with friendly efficiency and always find time for a chat. It is made sure new recruits fit in with this ethos. Daily activities are encouraged and the programme offered by a dedicated team is varied.
Everyone at Rivermere goes the extra mile to make both residents and visitors happy.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare

Thank you for taking the time to review Rivermere Care home. We are delighted that your husband decided to stay with us permanently, after his respite visit, giving you and your family the peace of mind you deserve. It is a pleasure having him living as part of our loving care community. We are also pleased to hear that the daily activities carried out by our talented Well-being team are well received. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. Best Wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.578)

Overview of Review Score

The Review Score of 9.6 (9.578) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.578 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (225 Excellents x 5) + (79 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 332 Ratings = 4.578
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (1)

No image found

Sue Simmonds

Job Title: Home Manager Joined: 2019

Hello, my name is Sue, and I am delighted to be the Home Manager here at Rivermere Care Home.


I Joined Rivermere in 2019 and have over 40 years of experience in the healthcare sector. Working in both residential and nursing settings, my previous roles have been as Registered Nurse, Senior Lecturer, and Regulator. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing BSC (Hons) Nursing Studies, which helps me succeed today.


Within this time, I have been lucky enough to create strong companionships with many residents and colleagues who all have amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level.


I would best describe myself as someone who is very experienced within the healthcare sector, hardworking and compassionate about delivering exceptional care to all my residents. In my spare time, I enjoy spending it with my children and grandchildren. I also own two beautiful dogs, which I love to walk.


Avery Healthcare, owners of Rivermere, best stands out for providing a high standard of care and facilities for their residents. The company also care for and support their employees, resulting in loyal and hardworking teams. And our home is no exception. There are so many aspects to love about Rivermere, but for me, it has to be our beautifully landscaped gardens where residents can enjoy all year round, whether that be planting crops for our talented culinary team to use or just simply soaking up the sun on a summer’s day.


I look forward to welcoming you to our home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rivermere Care Home - Avery Healthcare to verify any information. View our terms and conditions. Rivermere Care Home - Avery Healthcare has an Enhanced Service - more info.