Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.5 129 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.
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Care Provided by Rivermere Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1850
  • Self-Funded Residential Dementia Care: £1650 – £1850
  • RESPITE Self-Funded Residential Care: from £1747
  • RESPITE Self-Funded Residential Dementia Care: from £1847

These prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Rivermere Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rivermere Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Joseph Maxwell (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (80)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Rivermere Care Home - Avery Healthcare Reviews (129)

9.5

Rivermere Care Home - Avery Healthcare has a Review Score of 9.5 (9.473) out of 10, based on 30 reviews in the last 2 years.
Over all time Rivermere Care Home - Avery Healthcare has 129 reviews.

Overall Experience
  • 99
  • 26
  • 3
  • 0
  • 1
Date Published
  • 129
  • 9
  • 14
  • 30
  • 99
Reviewer Connection to Rivermere Care Home - Avery Healthcare
  • 46
  • 22
  • 16
  • 9
  • 8
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 21-40
Review from A G (Daughter of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Broken light in room still not fixed 10 days on, broken by staff accidentally.
Very kind and thoughtful staff.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to review our home and for your feedback on our amazing team. We will check on the light and have this resolved asap. We hope to see you again soon, thank you.
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Review from K M (Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care staff.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to review our home. I will pass your comment on to our care team and we appreciate your feedback!
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Review from Mark E (Son of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are universally friendly and helpful. The home is a warm, welcoming environment including lovely reception from staff.
My mother is very happy here.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to review our home. I will pass your lovely comments on to all the staff and we appreciate your feedback. Thanks again!
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Review from V T (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice to see Mum happy and well.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to review our home. We are so glad your loved one is happy at Rivermere.
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Review from Deborah K (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very calm and friendly atmosphere.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to review our lovely home. We appreciate your fantastic feedback.
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Review from Laura T (Granddaughter of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma has been at Rivermere for over 2 years. She is always so happy (very cheeky!) and very content. This is testament to the staff and surroundings at Rivermere. I used to feel worried and concerned every time I left her at her previous home, but here I know she couldn't be safer. Thank you.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to review our home. We will pass your feedback on the team and we are so happy your grandma is so settled and you are happy with her care. We enjoy your grandmas…read more
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Review from E T (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with Rivermere. Excellent care and we know Dad is safe here.
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Review from S C (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in in October 2023 and I was so nervous about the transition, however, I needn't have worried. Every day, when I visit, I am met with a smile and a warm welcome from the reception staff and everyone else I meet in the lift and corridors. Everyone knows Mum by name - a true personal touch.
The
entertainments staff work hard to ensure everyone is included and takes part in the activities (if they wish). The level of care is second to none and it feels we are part of a big Rivermere Care Home family.
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Review from T P (Daughter of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we are delighted that our father is now living at Rivermere. From the very first moment, he has been made to feel very welcome, especially by the wonderful reception team who never fail to smile and make you feel as though you are always welcome. Any little issue reported to reception is
dealt with efficiently. They are invaluable! The care staff are genuinely kind and particularly one, also the maintenance dept is exceptional. Overall I would highly recommend Rivermere for residential care.
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Review from Rachael K (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for 2 and a half years and has settled into her new home very well. The staff are so friendly and helpful and will go out of their way to accommodate Mum. Very pleased that Mum came here.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to leave us a review and for your kind words. We are happy your mother settled in well and you, as a family, are pleased she is with us. See you soon.
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Review from Matthew R (Son of Resident) published on 27 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
On first walking into the Rivermere Care Home it feels like a smart hotel. The sort of place Mum would have liked to stay. The staff are excellent, very helpful and friendly, they are attentive towards the residents and all very happy and cheerful.
The facilities are really first-class and the gardens
are lovely, really nice to sit out in whenever the sun shows itself.
Mum, who has dementia, settled in immediately and is as happy now as I've seen her in a while. She really enjoys all the activities in the home as well as outings that are arranged for the residents.
When we were looking at care homes the primary objective was to find somewhere that would help to improve Mum's quality of life. The Rivermere has certainly delivered so far.
Excellent. Thoroughly recommended.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to review our home. We are so pleased with how well your Mum has settled in and very quickly, too! I will pass your comments on to the team, and we will continue…read more
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Review from M D (Friend of Resident) published on 27 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Incredible care and lovely staff.
My friend was very happy here, they really looked after her.
Thank you.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to review our home and for your wonderful comments. I will pass these on to the team, which will be greatly appreciated.
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Review from Susan B (Daughter of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at the care home for just over a week residing on the memory floor. She has settled really well, made friends and remarks on how wonderful the staff are, how good the food is and enjoys the activities. The staff have been very supportive to me as a family member and I can relax knowing
that Mum is in a safe environment getting the very best care she deserves. From the warm, friendly welcome at reception, the laundry staff, to the staff on the floor. Definitely the right move and right place for Mum.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review our home. It is such a pleasure to care for your mum and she has definitely settled straight in! I will pass all your lovely comments on to the team, we really…read more
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Review from Vivien M (Respite Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So good!
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you for your lovely review of our home. We are so glad you enjoyed your stay. We hope to see you again soon, even if it is just for a coffee!
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Review from Gill K (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A huge thank you to all the staff at Rivermere for making my dad so welcome. Back in February, my dad had a major health scare. This made him reassess where he would like to live going forward. Long story short, having been recommended to Rivermere by friends, we visited the home and were delighted
to find such a wonderful place. Having lived in the same house for over sixty years, we were not sure how my dad would find living in a residential home. But, we have all been delighted by the way he has embraced Rivermere. My dad is ninety-four and, whilst physically the demands of living independently were becoming too much, mentally he is as independent as ever. So, it was important that any home he moved to could provide the right environment. Rivermere has ticked all the boxes. The staff are fantastic. He has a wonderful room with a kitchen area, which allows him to make his own tea and snacks whenever he wishes. The use of the lovely facilities, beautiful garden and being able to watch the test matches in the cinema room is a great plus! Thank you to everyone.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to leave us a review, we appreciate your lovely feedback. We are so glad your dad has settled in so well and is embracing live at Rivermere. We will pass your comments on…read more
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Review from E N (Friend of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed a morning coffee catch up with an old friend. Staff were charming, facilities were excellent. Thoroughly enjoyed my visit.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you so much for taking the time to review our lovely home, we appreciate your feedback. We are so glad you enjoyed your visit, we will pass your comments on to the team. Best wishes.
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Review from Ursula M (Wife of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rivermere is a well-run care home. My husband is on Memory Floor and all the staff are so caring, helpful and cheerful. Food outstanding! I was a nurse and I would not fault the place in any way.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review our lovely home, we appreciate your feedback. I will pass your comments on to the team, we are very proud of all the staff at Rivermere and it is invaluable to…read more
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Review from Audrey P (Sister of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Reception, as a visitor, is always friendly and helpful. My brother is well cared for, comfortably housed and well fed. I have shared meals with him; the standard of food and its presentation is good. I would rate the home highly compared with other care homes I have visited.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review our lovely care home, we appreciate all feedback received. We hope you continue to enjoy visits with your brother. Best wishes.
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Review from Ray W (Son of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent, caring staff.
Reply from Danielle Scott, Customer Service Manager at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review our lovely care home, we appreciate your feedback. We are very proud of our care team and this feedback will be passed on to them. Best wishes.
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Review from P S (Wife of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When you walk into Rivermere Care Home, it's like walking into a first-class hotel, that's what my husband calls it. The reception staff are most friendly and helpful, and so are the caring staff. The accommodation is very good as is the coffee bar, restaurant and tv room. My husband is very happy to
live in Rivermere.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to…read more
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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (214 Excellents x 5) + (103 Goods x 4) + (33 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 355 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Joe

Joe Maxwell

Job Title: Rivermere General Manager Joined: 2024

Greetings, I am Joseph, although I am commonly known as Joe. I have been a member of the management team at Avery Healthcare since June 2024 and possess fifteen years of extensive experience in the healthcare sector, encompassing both hands-on and leadership roles. My qualifications include degrees in Health and Social Care Management, along with numerous academic awards in leadership. My primary focus is on maintaining fundamental standards and driving continuous quality improvement, supported by a proven track record in strategic implementation.


I am deeply committed to fostering a collaborative and inclusive service culture that enhances the outcomes for residents. I firmly believe that everyone plays a vital role in this effort, whether it’s the harp of hospitality, the jazz of our kitchen staff, the rhyme of our carer or the pianist of our administration team, together, we create a symphony of exceptional care at Rivermere.

Vik

Vik Seedheeyan

Job Title: Deputy Manager Joined: 2022

Hello, I’m Vik, and I am the Deputy Manager at Rivermere. I have been in this post for over 3 years now and thoroughly enjoy working here with our residents and the amazing team we have.
I have over 30 years’ experience in the healthcare sector, having started as a care assistant, becoming a nurse and working my way to management. This has led me to gain a vast amount of experience through my career, which helps support our residents’ needs, ensuring a person-centred approach is provided to all.

Amy

Amy Rabbeth

Job Title: Residential Care Manager Joined: 2022

Hi, I'm Amy and I am the Residential Care Manager at Rivermere Care Home.
I have been in the Health and Social Care sector since 2010 and have worked in many roles, including Health Care Assistant, Care Co-ordinator, Night Senior Carer and finally Residential Care Manager.
I manage the day-to-day running of the care team on the residential floors and pride myself on a hands-on approach to help create a good work ethic amongst the team and build good relationships between the care staff and our residents.
I would describe myself as hardworking, enthusiastic and passionate about ensuring we are providing the best care possible. Every resident is treated like an extended member of our family here at Rivermere.
Outside of work, I am an outdoorsy horse girl, and I spend most of my free time with my partner and my horses in the countryside.

Sally

Sally Fuller

Job Title: Head Housekeeper Joined: 2012

Hello! I'm Sally the Head housekeeper at
Rivermere. I've been here fourteen years, I enjoy getting to know all the residents and their families.
My interests are:
walking, horse-riding, and dancing. I have 4 Grandchildren who keep me young.
I love getting to know new people and look forward to meeting you.

Elaine

Elaine Bond

Job Title: Well-being & Activities Co-ordinator Joined: 2025

Hi, my name is Elaine and I am the Well-being & Activities Co-ordinator at Rivermere, I have worked here since January 2025 having previously worked at Edenbridge Manor as a Well-being & Activities assistant. I love my job and enjoy seeing our residents enjoying themselves in whichever activity they decide to join, I make it my mission every day to make people smile.


Outside of work I have 2 grown up children and a gorgeous granddaughter who I love spending time with and spoiling, I also love music, light gardening, seeing my friends and crafting.


I look forward to meeting and getting to know new residents and welcoming them to Rivermere.

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