Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.5 129 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.
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Care Provided by Rivermere Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1850
  • Self-Funded Residential Dementia Care: £1650 – £1850
  • RESPITE Self-Funded Residential Care: from £1747
  • RESPITE Self-Funded Residential Dementia Care: from £1847

These prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Rivermere Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rivermere Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Joseph Maxwell (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (80)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Rivermere Care Home - Avery Healthcare Reviews (129)

9.5

Rivermere Care Home - Avery Healthcare has a Review Score of 9.5 (9.473) out of 10, based on 30 reviews in the last 2 years.
Over all time Rivermere Care Home - Avery Healthcare has 129 reviews.

Overall Experience
  • 99
  • 26
  • 3
  • 0
  • 1
Date Published
  • 129
  • 9
  • 14
  • 30
  • 99
Reviewer Connection to Rivermere Care Home - Avery Healthcare
  • 46
  • 22
  • 16
  • 9
  • 8
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 61-80
Review from John H (Son of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful care home. Staff and facilities are beyond compare. Mum has been a resident here for the last six months and we could not wish for better care.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home in Sevenoaks and for your amazing 5-star rating. We are delighted to hear that your mum has soon settled into the loving care community that…read more
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Review from J S (Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rivermere is an excellent care home with outstanding staff and good facilities. However several years of operating with reduced staffing levels have left a mark and the strain is particularly evident in the activities, catering and housekeeping areas. Taking account of the high fees paid by residents
there is lost ground to be recovered.
Reply from Sue Simmonds, Rivermere Home Manager at Rivermere Care Home - Avery Healthcare
Thank you for your review and your positive comments regarding the staff and facilities at Rivermere. As you are aware, the past two years have been severely impacted by the Pandemic and our staffing…read more
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Review from J B (Respite Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care, kindness and consideration, from all the staff, shown to me during my two-week stay. The food has been exceptional and always well presented. I was sad I was unable to meet my visitors in the garden, but understand it was Covid rules!
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how happy you were with your respite stay in our home and that the choice of tasty meals prepared by our talented…read more
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Review from Graham C (Son of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel like my mum is staying in a high-quality boutique hotel. The lounge and bistro are excellent, as is my mum's room. The staff are excellent. I was so concerned about my mum going into a home, but I am so happy, and she is definitely happy there. I would highly recommend Rivermere.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support…read more
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Review from Lezanne W (Daughter of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has Alzheimer’s. With my mum’s health deteriorating it meant she could no longer care for him at their home of 59 years together. As soon as my sister and I saw Rivermere we were immediately aware of its warm, caring and homely environment. Well organised and professionally run but at the same
time great focus on accommodating individual resident's needs and how life can continue to be happy and stimulating day to day. The staff are well trained, really attentive, interactive and friendly. It has been a very difficult time to start the journey of finding the right home during Covid restrictions but Rivermere made the process simple and less stressful. Our dad was made to feel so welcome, comfortable and safe from the moment he arrived. He has settled in really well. We are much more confident it was the right decision and relieved of the constant worry now that he is there.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home and for your amazing 5-rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and…read more
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Review from Jo S (Wife of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My first impression was a warm and friendly atmosphere. I have found this is borne out in all departments. My husband first went for a respite stay but is now a resident as I know he is getting the best care available. I appreciate the special qualities required by the caring team to carry out their
tasks with friendly efficiency and always find time for a chat. It is made sure new recruits fit in with this ethos. Daily activities are encouraged and the programme offered by a dedicated team is varied.
Everyone at Rivermere goes the extra mile to make both residents and visitors happy.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care home. We are delighted that your husband decided to stay with us permanently, after his respite visit, giving you and your family the peace of…read more
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Review from Alison K (Daughter of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a fall in early July and was not recovering well at home with me, not eating, fed up in her own company frustrated with her restrictions.
She requested respite so my husband and I visited the home and were very impressed with the Customer Service Manager's details to providing in-depth information,
life in the home, the great facilities and lovely rooms, garden, dining area, lounge.
The carers are all very friendly, helpful, and caring, cheered my mum up with chats.
The food choice is of great quality and my mum soon started to enjoy her food and put weight on. At first, she ate in her room but was gradually encouraged to attend the dining room where she got to chat with other residents. My mum also started attending activities and thoroughly enjoyed them. Her mobility improved, her mood and appetite.
She was there 4 weeks and says hand on heart it was the best thing she could have done to improve her all round mood and needs.
All family members that visited were very pleased with the care.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided…read more
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Review from M L (Son of Resident) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident in Rivermere care home. The staff do a lot for her by way of organising events such as sing-songs, quizzes, scrabble events etc but, as she has dementia, she has no recollection of these events when I see her. However, she is always happy when I see her either in a covid-proof
"pod" or via a video link. To know that she is safe, warm and well fed is a comfort to the family.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis.…read more
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Review from Penelope H (Wife of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite the problems with the pandemic my husband has settled in and connects well with the staff who are practical, kind, and friendly. I have confidence in his continuing care and look forward to a time when I can come and go as in normal times.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis.…read more
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Review from K B (Granddaughter of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Friendly staff and my grandfather seems very happy and comfortable here.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivemere Care Home. We appreciate your positive feedback about our staff and I will be sure to pass this on to the rest of the team. We are delighted to hear…read more
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Review from J S (Daughter of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy with Rivermere. The staff, in particular, are a great asset to your company; caring, cheerful and professional people, and my mum is always smiling when she sees them. It's been difficult to judge this year because, for the majority of 2020/2021, Rivermere has been in lockdown or restricted
access for relatives, so we are unable to see our family member under normal circumstances, enjoying the facilities.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go above the standards daily to create a warm…read more
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Review from J T (Daughter of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my parents are receiving. Happy that they are safe and well.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. It is a true pleasure to have your parents as part of our care community. We are delighted to hear how satisfied you are with our home and…read more
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Review from Iram H (Daughter of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't ask for more caring and compassionate staff. I have been very reassured by the level of attention that is given to the residents, and the family are treated with understanding and respect. I would highly rate this home.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with our home. Our dedicated staff team go above the standards daily to provide an…read more
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Review from Susan H (Daughter of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with Rivermere. Mum has been there for nearly 3 years and has always been cared for well and seems happy.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of…read more
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Review from J L (Daughter of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been in memory care at Rivermere for about 18 months. Things haven’t been easy during this time with the pandemic.
However, the team at Rivermere have done incredibly well keeping her safe. Often working with limited resources and having to do a variety of jobs outside their day jobs.
Being
able to now go in and see mum is a real relief.
Thank you to all the team for the continued care during this difficult time.
The surroundings are well kept and inside is like a hotel with spacious rooms.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. We are delighted to hear that your mum has settled into our community, amid all of the difficulties that the Coronavirus restrictions has…read more
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Review from Sue B (Daughter of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Seeing Mum each week has been great. I can see that the staff have ensured Mum is always clean and dressed nicely with her hair freshly brushed and styled before being brought down to the visitor's room.
Mum has been extremely happy with no moans and groans. This tells me that she is being treated
well and having some interaction with staff who I know love her very much.
It is hard to be reassured when you cannot go and see her on her floor with the staff but I know her well enough and the signs of poor care.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. We are delighted to hear how satisfied you are with the exceptional level of care your mother receives from our highly trained staff team,…read more
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Review from L K (Daughter of Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good generally, particularly the Covid liaison staff for relatives and the activities staff. Not has any face to face contact with anyone else in 15 months so difficult to comment. Not been inside the home either so cannot comment. Still too expensive.
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare
Thank you for reviewing Riveremere Care Home. We understand how important it is for our residents and their loved ones to stay connected. With the pandemic forcing face-to-face visits to a temporary…read more
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Review from Alison P (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had looked at many other care homes before we found Rivermere and were struck immediately by the beautiful surroundings. We hoped that as well as the excellent facilities the staff would be just as good and they certainly have been. My father was made to feel so welcome and loves his room. He has
been joining in all the activities which is fantastic as he had been on his own before moving in. As a family, we feel confident and happy that Dad is being well looked after in such a lovely place.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home and for your lovely feedback. We appreciate your kind review of our home and are delighted that your father has quickly settled into his new…read more
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Review from Lesley D (Daughter of Resident) published on 23 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After having Mum living with us for fifteen years it was very difficult for me being an only child, to make sure I found her the right care home. With Rivermere I couldn’t have wished for anything better. I had spent a long and stressful weekend searching for the right one, and not been able to go inside
was very hard. When reviewing Rivermere I was met with people who cared and certainly understood how difficult it was for relatives having to make the decision for their parent during the lockdown. I would like to say thank you to the whole team at Rivermere for the care you continue to give Mum.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home and for your lovely feedback. Our highly trained staff team are delighted to hear how satisfied you are with our home and the dedicated…read more
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Review from Ellie (Ex Family Member) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing home, the carers are brilliant and really have all of the residents best interests at heart. Food quality is very high and activities are very stimulating for the residents. I wouldn't have used any other home! Very high quality all around and felt like a home from home!
Reply from Ryan Farrelly, Marketing Assistant at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home. Your kind words about our staff team are truly invaluable to us. Our highly trained staff team go above and beyond each day to deliver the…read more
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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (214 Excellents x 5) + (103 Goods x 4) + (33 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 355 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Joe

Joe Maxwell

Job Title: Rivermere General Manager Joined: 2024

Greetings, I am Joseph, although I am commonly known as Joe. I have been a member of the management team at Avery Healthcare since June 2024 and possess fifteen years of extensive experience in the healthcare sector, encompassing both hands-on and leadership roles. My qualifications include degrees in Health and Social Care Management, along with numerous academic awards in leadership. My primary focus is on maintaining fundamental standards and driving continuous quality improvement, supported by a proven track record in strategic implementation.


I am deeply committed to fostering a collaborative and inclusive service culture that enhances the outcomes for residents. I firmly believe that everyone plays a vital role in this effort, whether it’s the harp of hospitality, the jazz of our kitchen staff, the rhyme of our carer or the pianist of our administration team, together, we create a symphony of exceptional care at Rivermere.

Vik

Vik Seedheeyan

Job Title: Deputy Manager Joined: 2022

Hello, I’m Vik, and I am the Deputy Manager at Rivermere. I have been in this post for over 3 years now and thoroughly enjoy working here with our residents and the amazing team we have.
I have over 30 years’ experience in the healthcare sector, having started as a care assistant, becoming a nurse and working my way to management. This has led me to gain a vast amount of experience through my career, which helps support our residents’ needs, ensuring a person-centred approach is provided to all.

Amy

Amy Rabbeth

Job Title: Residential Care Manager Joined: 2022

Hi, I'm Amy and I am the Residential Care Manager at Rivermere Care Home.
I have been in the Health and Social Care sector since 2010 and have worked in many roles, including Health Care Assistant, Care Co-ordinator, Night Senior Carer and finally Residential Care Manager.
I manage the day-to-day running of the care team on the residential floors and pride myself on a hands-on approach to help create a good work ethic amongst the team and build good relationships between the care staff and our residents.
I would describe myself as hardworking, enthusiastic and passionate about ensuring we are providing the best care possible. Every resident is treated like an extended member of our family here at Rivermere.
Outside of work, I am an outdoorsy horse girl, and I spend most of my free time with my partner and my horses in the countryside.

Sally

Sally Fuller

Job Title: Head Housekeeper Joined: 2012

Hello! I'm Sally the Head housekeeper at
Rivermere. I've been here fourteen years, I enjoy getting to know all the residents and their families.
My interests are:
walking, horse-riding, and dancing. I have 4 Grandchildren who keep me young.
I love getting to know new people and look forward to meeting you.

Elaine

Elaine Bond

Job Title: Well-being & Activities Co-ordinator Joined: 2025

Hi, my name is Elaine and I am the Well-being & Activities Co-ordinator at Rivermere, I have worked here since January 2025 having previously worked at Edenbridge Manor as a Well-being & Activities assistant. I love my job and enjoy seeing our residents enjoying themselves in whichever activity they decide to join, I make it my mission every day to make people smile.


Outside of work I have 2 grown up children and a gorgeous granddaughter who I love spending time with and spoiling, I also love music, light gardening, seeing my friends and crafting.


I look forward to meeting and getting to know new residents and welcoming them to Rivermere.

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