Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.5 129 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.
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Care Provided by Rivermere Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1850
  • Self-Funded Residential Dementia Care: £1650 – £1850
  • RESPITE Self-Funded Residential Care: from £1747
  • RESPITE Self-Funded Residential Dementia Care: from £1847

These prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Joseph Maxwell (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (80)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Rivermere Care Home - Avery Healthcare Reviews (129)

9.5

Rivermere Care Home - Avery Healthcare has a Review Score of 9.5 (9.473) out of 10, based on 30 reviews in the last 2 years.
Over all time Rivermere Care Home - Avery Healthcare has 129 reviews.

Overall Experience
  • 99
  • 26
  • 3
  • 0
  • 1
Date Published
  • 129
  • 9
  • 14
  • 30
  • 99
Reviewer Connection to Rivermere Care Home - Avery Healthcare
  • 46
  • 22
  • 16
  • 9
  • 8
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 101-120
Review from Alan P (Respite Resident) published on 11 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has just spent a weeks respite care at Rivermere Care Home and the care and attention she received was second to none.
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Review from A L (Granddaughter of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service of care that my grandad had received was outstanding. All the staff and management were very helpful with meeting the needs of my grandad they were all very understanding and did that extra to help family deal with day to day problems we had with grandad.
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Review from M W (Sister of Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Food is not good. Medical treatment is poor. I feel they do not take care of my sister. Agency staff are not very nice.
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Review from Emma P (Granddaughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nana has now been here for several years. You can tell she is really happy here and feels at home. The staff are friendly and take great care of her. I'm sat here in the sun with Nana looking fabulous, dressed in her finery, it is lovely to see. Thanks for taking such great care of her.
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Review from Lindsay P (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's so lovely to visit mum here, always greeted by big smiles. The staff are wonderful and look after mum with such care and attention. There is always something going on, musical entertainment, flower arranging and painting. I have no need to worry about her. I know she is loved and well looked after.
Well done and thank you all at Rivermere.
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Review from Christopher L (Friend of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyable.
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Review from Robert S (Brother of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Rivermere Care Home has been a wonderful haven for my sister, who returned to England after many years in Queensland, Australia. When her husband died there in 2017 she was placed in a care home, but with no family in Australia, she wished to be here with her family, who live in or near Sevenoaks.
The move meant that she had to adapt to a new way of life, a change in climate and get used to English life again after many years away. Rivermere has helped her to do all those things and we are happy to see her settled so well and taking part in the activities of the care home. I have seen a number of care homes, having done voluntary work in one in Sevenoaks and seen others as a visitor and later spending many days in my sister's highly-regarded care home in Queensland preparing her to leave. Rivermere exceeds them all in the care that it gives and in the manner in which it is given. There is tolerance of the whims of individuals, care in the administration of medications, compassion at times of need, a range of activities and entertainments that provide something for everyone, a beautiful well-equipped bistro for coffee and casual meetings and a cuisine and restaurant that would be hard to better. A great deal of thought and professional skill has gone into providing these services, all of which are administered by staff members who are, without exception, well trained and happy people, who interact amicably with the residents.
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Review from Lynne S (Respite Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff in all aspects. Carers, office and admin staff are very approachable and helpful. Catering, food and staff are brilliant, good food and beverages available all day and private dining rooms and public areas are extremely well decorated. 5 star.


Outside areas and gardens are well

kept and pretty. I would have loved to have sat out but the weather was cold and wet. Maintenance staff are very on the ball. Room service is available.
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Review from P P (Nephew of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has moved to Rivermere this year after being in hospital for some time. Since coming to Riverdale he has gained weight and gone from strength to strength. The love and kindness shown by the whole team is overwhelming thank you team. Riverdale you are amazing.
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Review from J M (Daughter of Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rivermere Care Home has excelled itself. The level of care is fantastic and the staff are wonderful. The surroundings and decor are excellent and the food, well, the food is unbelievable. I would not want my mum cared for anywhere else.
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Review from Lindsey A (Daughter of Resident) published on 25 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Rivermere Care Home since the beginning of February 2018. I know I speak for my brother and sisters on the fantastic care my father receives. The staff are really friendly and cannot do enough for my dad. Whenever I visit, I know I can always speak to someone if needed.
All the staff are lovely and very respectful and caring for both residents and family members.


I cannot praise every member of staff enough at Rivermere Care Home. Thank you so much for making my dad so welcome and making it feel like home.

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Review from Holly D (Friend of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Enjoyable. Staff are friendly.
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Review from Siobhan R (Friend of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend's mother was in the home for two and a half years. During her last ten days prior to her death, I spent a considerable amount of time supporting my friend.
The staff were fantastic. Their support through this difficult time was second to none. I greatly appreciated their kindness and thoughtfulness.
Overall they couldn't do enough for my friend or her mum.
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Review from Adele S (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers in the memory department are kind, caring and display genuine care for the residents in all situations. The care and support given, to both my Mum and myself over the last 3 weeks, has been above and beyond any expectations I had. I have been bowled over by their kindness. They do an excellent
job and I truly hope this is appreciated by the management of the home. They are fantastic!
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Review from C A (Daughter of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother is in the Reminiscence part of Rivermere Care Home. She has been a resident for about 3 years (2 years in Reminiscence). She is very well looked after by the carers there. She feels safe, loved and respected.
They are all very caring and she loves taking part in most of the many activities
that are provided in-house and people coming in. We are also kept well informed and enjoy many family activities provided as well.
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Review from R S (Son of Resident) published on 23 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care and attention given to my mother. My experience is that the staff are caring and affectionate to the residents.
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Review from Judith P (Respite Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant stay. Staff friendly and helpful. Overall care excellent.
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Review from Paul T (Friend of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having heard great things about Rivermere from my friend who has been singing its praises. I decided to visit in February 2018. I must say I was most impressed, the building, grounds, facilities and staff even surpassed my preconceptions formed from my conversations with my friend.


Should I be in

a position to spend my latter years in such a wonderfully supportive and friendly environment I now have a very high benchmark for others to achieve. Perhaps there'll be a place available at Rivermere?
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Review from Philip R (Friend of Resident) published on 10 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The atmosphere in the 'Memory' department was amazing. The care staff sitting with the residents, often with an arm around them and laughing, singing along to the entertainer was beautiful to see.
One lady said she was horrified when they told her that her mother had dementia and would be happier
in this 'unit'. She said she was angry, frightened and could not accept that she should be put in a 'place like this. Today she said she could not believe the difference in her mum. She had adapted to the smaller, more intimate surroundings, made friends and was now in a happy and comfortable routine which suited her so well. They enjoyed coming to visit her and felt this was so much more suitable to her needs.
The residents in the 'Residential' department were so independent it was like walking into a 5-star hotel. One told me he was part of the group that decided what sort of entertainment they should book. He was just going out with fellow Residents to lunch at a pub with a Jazz band!
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Review from Nick A (Son of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was accepted into Rivermere in December 2017 following a diagnosis of vascular dementia. The admission process was both professional and caring with her visiting the home and then being assessed in her home. She was initially in Residential before events meant that a move to Memory was appropriate,
the change process was handled sensitively and without problems. Since being in Memory she has benefitted from the additional staff and is less worried. Her most frequent comment is "I couldn't do better than here", she loves the staff and the excellent food. As a family, we know that she is cared for and that the staff understand her needs, at the same time we are consulted about changes, this included a long discussion about ongoing health care with the local GP practice.
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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (214 Excellents x 5) + (103 Goods x 4) + (33 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 355 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Joe

Joe Maxwell

Job Title: Rivermere General Manager Joined: 2024

Greetings, I am Joseph, although I am commonly known as Joe. I have been a member of the management team at Avery Healthcare since June 2024 and possess fifteen years of extensive experience in the healthcare sector, encompassing both hands-on and leadership roles. My qualifications include degrees in Health and Social Care Management, along with numerous academic awards in leadership. My primary focus is on maintaining fundamental standards and driving continuous quality improvement, supported by a proven track record in strategic implementation.


I am deeply committed to fostering a collaborative and inclusive service culture that enhances the outcomes for residents. I firmly believe that everyone plays a vital role in this effort, whether it’s the harp of hospitality, the jazz of our kitchen staff, the rhyme of our carer or the pianist of our administration team, together, we create a symphony of exceptional care at Rivermere.

Vik

Vik Seedheeyan

Job Title: Deputy Manager Joined: 2022

Hello, I’m Vik, and I am the Deputy Manager at Rivermere. I have been in this post for over 3 years now and thoroughly enjoy working here with our residents and the amazing team we have.
I have over 30 years’ experience in the healthcare sector, having started as a care assistant, becoming a nurse and working my way to management. This has led me to gain a vast amount of experience through my career, which helps support our residents’ needs, ensuring a person-centred approach is provided to all.

Amy

Amy Rabbeth

Job Title: Residential Care Manager Joined: 2022

Hi, I'm Amy and I am the Residential Care Manager at Rivermere Care Home.
I have been in the Health and Social Care sector since 2010 and have worked in many roles, including Health Care Assistant, Care Co-ordinator, Night Senior Carer and finally Residential Care Manager.
I manage the day-to-day running of the care team on the residential floors and pride myself on a hands-on approach to help create a good work ethic amongst the team and build good relationships between the care staff and our residents.
I would describe myself as hardworking, enthusiastic and passionate about ensuring we are providing the best care possible. Every resident is treated like an extended member of our family here at Rivermere.
Outside of work, I am an outdoorsy horse girl, and I spend most of my free time with my partner and my horses in the countryside.

Sally

Sally Fuller

Job Title: Head Housekeeper Joined: 2012

Hello! I'm Sally the Head housekeeper at
Rivermere. I've been here fourteen years, I enjoy getting to know all the residents and their families.
My interests are:
walking, horse-riding, and dancing. I have 4 Grandchildren who keep me young.
I love getting to know new people and look forward to meeting you.

Elaine

Elaine Bond

Job Title: Well-being & Activities Co-ordinator Joined: 2025

Hi, my name is Elaine and I am the Well-being & Activities Co-ordinator at Rivermere, I have worked here since January 2025 having previously worked at Edenbridge Manor as a Well-being & Activities assistant. I love my job and enjoy seeing our residents enjoying themselves in whichever activity they decide to join, I make it my mission every day to make people smile.


Outside of work I have 2 grown up children and a gorgeous granddaughter who I love spending time with and spoiling, I also love music, light gardening, seeing my friends and crafting.


I look forward to meeting and getting to know new residents and welcoming them to Rivermere.

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