Rivermere Care Home - Avery Healthcare

64-70 Westerham Road, Sevenoaks TN13 2PZ
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9.5 129 Reviews
  • Rivermere Care Home - Avery Healthcare, Sevenoaks
Rivermere Care Home was taken over by Avery Healthcare at the start of 2017, and the new management has quickly set about transforming the fortunes of the home. Rivermere provides residential, respite and dementia care.

The home also welcomes couples and friends who wish to live together.

Situated close to the town of Sevenoaks, the home has been brought into line with the group's overarching care philosophy.

Nestled within a picturesque landscape, the home provides person-centred care for older people and those with dementia and its associated conditions.

Residents are encouraged to take full advantage of the home's facilities which are available to them daily. These include cosy lounges and bistro areas which create the perfect social environment, a beauty salon where residents can treat themselves to a haircut or nail treatment, a well-stocked library to indulge into a book or alternatively a cinema room to a catch a film in. The well-being team host regular activities in the activities lounge where all residents are encouraged to take part.
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Care Provided by Rivermere Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 102 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1650 – £1850
  • Self-Funded Residential Dementia Care: £1650 – £1850
  • RESPITE Self-Funded Residential Care: from £1747
  • RESPITE Self-Funded Residential Dementia Care: from £1847

These prices are only a guideline, please contact Rivermere Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Rivermere Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rivermere Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Joseph Maxwell (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (11)
  • Single Rooms with Ensuite Wet Room (80)
  • Couples/Companion Rooms with Ensuite Wet Room (11)

Rivermere Care Home - Avery Healthcare Reviews (129)

9.5

Rivermere Care Home - Avery Healthcare has a Review Score of 9.5 (9.473) out of 10, based on 30 reviews in the last 2 years.
Over all time Rivermere Care Home - Avery Healthcare has 129 reviews.

Overall Experience
  • 99
  • 26
  • 3
  • 0
  • 1
Date Published
  • 129
  • 9
  • 14
  • 30
  • 99
Reviewer Connection to Rivermere Care Home - Avery Healthcare
  • 46
  • 22
  • 16
  • 9
  • 8
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 81-100
Review from Lindsey K (Daughter of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum became a resident at Rivermere earlier this year; after numerous virtual tours of homes locally, most I might add with excellent reviews, I enquired at Rivermere. At an extremely stressful time for both my family and my mum, I found this to be the only home providing her (and us) with reassurance
and understanding alongside the appropriate care she requires. Having only met the team virtually, I felt a sense of professionalism and gentility which was enormously reassuring. It helped to be in touch with the same people each time and every effort was made for the smooth transition to her new home, indeed these same people met us at the entrance to escort mum into her new safe and caring environment. This same team have provided us with continuity and news regularly whilst she struggles with her illness during this difficult period of lockdown. All the while we have been reassured and supported, feel involved and engaged with her and her care. Highly recommend.
Reply from Rachel Aran, Marketing Administrator at Rivermere Care Home - Avery Healthcare
Thank you for taking the time to review Rivermere Care Home and for your lovely feedback. Our highly trained staff team are delighted to hear how satisfied you are with our home and the dedicated…read more
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Review from Penny B (Daughter of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole staff team at Rivermere have been committed, kind and caring during this pandemic. I can’t thank them enough for the consideration, care and friendliness they have shown to my father. Everyone’s efforts in such trying circumstances are really appreciated.
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Review from Richard G (Son of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although due to the lockdown, I have not been able to see my dad or his room yet, the care team have been more than helpful sending me pictures and taking in his belongings when I deliver it. Every staff member I have spoken to is really friendly and more than helpful, they give you the feeling they
really like their job and are there because they want to be not because they have to be. It makes a massive difference to know Dad is being cared for and an amazing home with lovely staff. Thank you to everyone at Rivermere for what you do, especially during these unprecedented times, you are all doing an amazing job.
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Review from L S (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are warm, welcoming and friendly. Mum is generally very happy and has made good friends. Rooms are clean and bright. Food and activities are great. Bus trips are fun and involve interesting places. My mum has everything she needs.
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Review from Jane J (Daughter of Resident) published on 6 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has now been at Rivermere for just over 12 months, having moved from another local care home. Although his dementia has deteriorated in this time he is happy and enjoying life. I can't praise the staff enough for what they do for Dad. They clearly enjoy their work as each and every member
of the team has built a caring and trusting relationship with him. The management has been proactive with regard to his ongoing needs and communication is excellent at all times. There are no words to describe how grateful I am to have him in such a wonderful and safe environment.
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Review from Norah A L (Wife of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I refer to my husband's stay at Rivermere and we found the care, consideration and attention from all the staff to be extremely good.
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Review from Sheila S (Respite Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very comfortable room on 1st floor, near activities. It was well cared for. I found the staff all very pleasant and helpful. I participated in most of the activities and the various quizzes. The entertainment staff got the residents to get to know each other.
On the whole, the meals were enjoyable
and varied with choices. The evening entertainment was lively and got everyone singing. The gardens are beautiful, I enjoyed walking around them and sat in the sun. The outing in the minibus touring Kent countryside excellent.
I would come again for respite, not ready for full-time care yet!
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Review from S R (Son of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love that it feels like a hotel rather than a care home. All the staff are extremely friendly and helpful. They show a genuine interest in the residents and make life there fun. It is so reassuring to know that mum is enjoying life so much and is being looked after so well. Thank you very much.
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Review from S O (Friend of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited a friend on a number of occasions and each time it has been a joy to visit. The interior of the home is beautiful and most welcoming and the staff very efficient and friendly and when I have had lunch with my friend, the food has been of a high standard of quality. To sum it up in a nutshell,
I would say who wouldn't want to spend their twilight years here - I know I would in a heartbeat! Congratulations Rivermere on getting the recipe absolutely right.
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Review from R W (Sister of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff from the management down to the cleaners are all excellent. Facilities, rooms and activities are overall very good. I would recommend Avery to anyone. When my sister first went into Avery she was very depressed and lonely. Now she is very happy and has lots of friends.
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Review from Nicholas W (Son-in-law of Resident) published on 28 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During her 14 months at Rivermere my Mother in Law has been wonderfully looked after. The facilities and activities are of the highest quality and she is very happy.
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Review from P S (Cousin of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very impressed with the friendly care provided in the Rivermere.
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Review from Mary C (Daughter of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very relieved that Dad is in a place where we know he is well cared for, safe, well fed and looked after. We cannot fault the super staff and although this is not what we wanted to happen, we are very glad we chose Rivermere. Thank you.
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Review from Ellis A (Respite Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been my second visit to Rivermere for respite care after a second total knee replacement.
One week of rest but also trying to use the new knees walking around the home and garden gently is perfect to help to get back to normal.
Care with showering etc and general well being.
Social and organised
activities not forgetting the excellent meals. The high spot of the day for all.
Long may it last.
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Review from Debbie L (Friend of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful, clean home. Carers are friendly and always smiling. Nothing is too much trouble. Calming environment and just superb! Visitors are made so welcome and treated with equal care and respect. Well done!
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Review from Clive P (Son of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rivermere continues to provide us with confidence that my mother is in the best place. Here she is safe and secure and well looked after. I am very happy with my choice of care home.
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Review from Ian J (Friend of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care with lovely rooms and a good range of suitable activities. Great food and caring staff.
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Review from S D (Friend of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On visiting one of your residents we found staff friendly, helpful and were brought tea and coffee. An enjoyable visit.
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Review from G N (Daughter of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is here for respite care. Very happy with the care given by the kind staff.
Food and beverages are great. We are all made to feel very welcome.
A home from home.
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Review from D A (Son of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Early days, as my mother only moved into Rivermere at the start of July, but we have been extremely impressed.
Everything from very friendly and attentive staff, to the top quality of the property itself, certainly ticks all the boxes. The food (both broad menu selection and quality) is outstanding.
The
rooms are excellent and very well fitted and equipped.
Lovely gardens. This is more like a 4 to 5 star hotel (with care built in) than a care home!
Extremely happy so far!
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Current Review Score: 9.5 (9.473)

Overview of Review Score

The Review Score of 9.5 (9.473) out of 10 for Rivermere Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.473 for Rivermere Care Home - Avery Healthcare is calculated as follows: ( (214 Excellents x 5) + (103 Goods x 4) + (33 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 355 Ratings = 4.473
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rivermere Care Home - Avery Healthcare is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 102 registered maximum number of service users is 20.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Joe

Joe Maxwell

Job Title: Rivermere General Manager Joined: 2024

Greetings, I am Joseph, although I am commonly known as Joe. I have been a member of the management team at Avery Healthcare since June 2024 and possess fifteen years of extensive experience in the healthcare sector, encompassing both hands-on and leadership roles. My qualifications include degrees in Health and Social Care Management, along with numerous academic awards in leadership. My primary focus is on maintaining fundamental standards and driving continuous quality improvement, supported by a proven track record in strategic implementation.


I am deeply committed to fostering a collaborative and inclusive service culture that enhances the outcomes for residents. I firmly believe that everyone plays a vital role in this effort, whether it’s the harp of hospitality, the jazz of our kitchen staff, the rhyme of our carer or the pianist of our administration team, together, we create a symphony of exceptional care at Rivermere.

Vik

Vik Seedheeyan

Job Title: Deputy Manager Joined: 2022

Hello, I’m Vik, and I am the Deputy Manager at Rivermere. I have been in this post for over 3 years now and thoroughly enjoy working here with our residents and the amazing team we have.
I have over 30 years’ experience in the healthcare sector, having started as a care assistant, becoming a nurse and working my way to management. This has led me to gain a vast amount of experience through my career, which helps support our residents’ needs, ensuring a person-centred approach is provided to all.

Amy

Amy Rabbeth

Job Title: Residential Care Manager Joined: 2022

Hi, I'm Amy and I am the Residential Care Manager at Rivermere Care Home.
I have been in the Health and Social Care sector since 2010 and have worked in many roles, including Health Care Assistant, Care Co-ordinator, Night Senior Carer and finally Residential Care Manager.
I manage the day-to-day running of the care team on the residential floors and pride myself on a hands-on approach to help create a good work ethic amongst the team and build good relationships between the care staff and our residents.
I would describe myself as hardworking, enthusiastic and passionate about ensuring we are providing the best care possible. Every resident is treated like an extended member of our family here at Rivermere.
Outside of work, I am an outdoorsy horse girl, and I spend most of my free time with my partner and my horses in the countryside.

Sally

Sally Fuller

Job Title: Head Housekeeper Joined: 2012

Hello! I'm Sally the Head housekeeper at
Rivermere. I've been here fourteen years, I enjoy getting to know all the residents and their families.
My interests are:
walking, horse-riding, and dancing. I have 4 Grandchildren who keep me young.
I love getting to know new people and look forward to meeting you.

Elaine

Elaine Bond

Job Title: Well-being & Activities Co-ordinator Joined: 2025

Hi, my name is Elaine and I am the Well-being & Activities Co-ordinator at Rivermere, I have worked here since January 2025 having previously worked at Edenbridge Manor as a Well-being & Activities assistant. I love my job and enjoy seeing our residents enjoying themselves in whichever activity they decide to join, I make it my mission every day to make people smile.


Outside of work I have 2 grown up children and a gorgeous granddaughter who I love spending time with and spoiling, I also love music, light gardening, seeing my friends and crafting.


I look forward to meeting and getting to know new residents and welcoming them to Rivermere.

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