Submit a Review for Hillcroft
16/18 Long Lane, Aughton, Ormskirk, L39 5AT
View full details of HillcroftLatest Reviews for Hillcroft
30 January 2026
My mum who suffers from dementia has been with Hillcroft since late last year, and all's I can say about the care home is how warm & welcoming they have been, not just to mum but all our family & friends who visit. It puts our minds at rest that mum is happy and being personally looked after by such
professional and caring staff. I can't thank them all enough
30 January 2026
Choosing a care home can be an extremely difficult and emotional decision, but from the moment we walked through the door and spoke with Peter and his wonderful staff, we knew this was the right place for our mum. The home is lovely and bright, with such a warm and welcoming feel. The kindness,
compassion, and genuine care shown by everyone immediately put our minds at ease. Knowing our mum is treated with dignity and respect means more to us than words can say. We are truly grateful to Peter and the entire team for everything they do.
29 January 2026
Hillcroft is a nice place to live. Staff are great, food excellent. My life has improved a lot since moving here.
29 January 2026
A massive thank you to Hillcroft Care Home for the care my mum received following a recent fall. Hillcroft have always supported my mum who is prone to falling and has had numerous breaks in various parts of her body. Her last fall left her with a broken pelvis which ultimately led to delirium and
we were convinced she wouldn't live to see her 99th birthday next month. The carers however kept telling us she would live through this episode. With their care she pulled through and we were able to take our two weeks old great granddaughter to see her. The love the carers showed her was humbling to see and it was evident they cared for my mum as they would care for their own parents. My son said they were miracle workers!
13 January 2026
Mum needed to have respite care due to her having a fall. The home were able to facilitate a room for her.
Mum says the food is very good and has enjoyed the food.
The staff are attentive and approachable and make everyone feel very welcome.
17 December 2025
Dad recently went into hospital after a fall. There he completely shut down closing his eyes and being so unresponsive that the staff could do very little to help him and his advanced dementia..Hillcroft wanted him home with them and immediately he opened his eyes,smiled,and began eating again. That
,to our family said it all and we are so grateful.
17 September 2025
I have looked around Lancashire for respite/residential over the last two years for my wife who sufferers from Dementia.
I have found Hillcroft is one the best for care and competitively priced.
The management and staff have been very professional in caring for my wife.
I have as a career for
the last seven year's been so reassured that my wife will be looked after in her later years at Hillcroft.
10 September 2025
Since my sister was admitted to Hillcroft she has been cared for so wonderfully well. We have been so impressed by the levels of care provided to her and she is very happy there. The environment inside is fabulous, very inviting and homely. My sister loves the staff already and she has made lots of
friends so far with other residents living there. There is a bar open on a Friday afternoon so she can enjoy a beverage if she wishes and the activities in the home are fantastic. We were so worried about moving her into care but Hillcroft have demonstrated to us that we didn't have to. Overall very impressed and we couldn't have asked for more.
28 April 2025
This is a very good care home. The staff are always friendly and caring. My mum has settled in very well so far. Staff deal with some challenging situations in a very professional way. This is a very happy home, to residents and their families.
31 March 2025
I visit the home each day, I'm happy my husband is being well looked after. Staff and manager are excellent could not wish for a better care home.
27 March 2025
My mum is happy and relaxed. The staff are very friendly and caring.
19 March 2025
Outstanding caring home, clean, my mum is treated with dignity. Mum doesn't eat much, but the meals are very good. Mum is safe and secure, she has the best care. I give the care 100%, can not fault them. I would be lost without them.
10 March 2025
The staff form meaningful, valuable relationships with the residents. This creates a warm, welcoming atmosphere with a genuine level of care. My mother has been made to feel safe, secure and has been given dignity and quality of life in the last stage of her life.
06 March 2025
I always find the staff very friendly and approachable. My auntie has always said that the staff are very good and she emphasises that if she has any issues they sort them out very quickly.
26 November 2024
All staff are amazing, nothing is ever too much trouble. Food always looks very nice and is always hot. Staff are very friendly, kind, considerate and always go above and beyond for both residents and visitors. They help put your mind at ease.
26 November 2024
Very helpful. Bring me to and from my bedroom and dining room and help with washing and dressing.
25 November 2024
The care home has shown massive improvement. It's pleasing to see the staff are friendly and professional and very caring.
20 November 2024
My auntie is very happy here and has been since she became a resident in 2020. She always mentions how good the staff are in their friendliness and seeing to her needs.
11 November 2024
I find that there is a lack of basic care and dignity and because of this, I have taken on the responsibility of doing all my mum's laundry as I was constantly finding her in other people's clothes even though all her clothes are clearly labelled. Because I do this it allows me to monitor how often
she is changed and to my dismay have found that she has had only one change of underwear in almost a week, this did result in an investigation with staff. The general cleanliness is poor, under her bed is filthy and there is almost no entertainment, very little in the way of activities.
04 November 2024
My husband is extremely happy and well cared for in Hillcroft. The staff are professional and friendly in sometimes challenging situations. There is an excellent variety of stimulating entertainment. I cannot praise the staff enough, they greet me and treat me like family.
Latest Reviews for Hillcroft
30 January 2026
My mum who suffers from dementia has been with Hillcroft since late last year, and all's I can say about the care home is how warm & welcoming they have been, not just to mum but all our family & friends who visit. It puts our minds at rest that mum is happy and being personally looked after by such
professional and caring staff. I can't thank them all enough
30 January 2026
Choosing a care home can be an extremely difficult and emotional decision, but from the moment we walked through the door and spoke with Peter and his wonderful staff, we knew this was the right place for our mum. The home is lovely and bright, with such a warm and welcoming feel. The kindness,
compassion, and genuine care shown by everyone immediately put our minds at ease. Knowing our mum is treated with dignity and respect means more to us than words can say. We are truly grateful to Peter and the entire team for everything they do.
29 January 2026
Hillcroft is a nice place to live. Staff are great, food excellent. My life has improved a lot since moving here.
29 January 2026
A massive thank you to Hillcroft Care Home for the care my mum received following a recent fall. Hillcroft have always supported my mum who is prone to falling and has had numerous breaks in various parts of her body. Her last fall left her with a broken pelvis which ultimately led to delirium and
we were convinced she wouldn't live to see her 99th birthday next month. The carers however kept telling us she would live through this episode. With their care she pulled through and we were able to take our two weeks old great granddaughter to see her. The love the carers showed her was humbling to see and it was evident they cared for my mum as they would care for their own parents. My son said they were miracle workers!
13 January 2026
Mum needed to have respite care due to her having a fall. The home were able to facilitate a room for her.
Mum says the food is very good and has enjoyed the food.
The staff are attentive and approachable and make everyone feel very welcome.
17 December 2025
Dad recently went into hospital after a fall. There he completely shut down closing his eyes and being so unresponsive that the staff could do very little to help him and his advanced dementia..Hillcroft wanted him home with them and immediately he opened his eyes,smiled,and began eating again. That
,to our family said it all and we are so grateful.
17 September 2025
I have looked around Lancashire for respite/residential over the last two years for my wife who sufferers from Dementia.
I have found Hillcroft is one the best for care and competitively priced.
The management and staff have been very professional in caring for my wife.
I have as a career for
the last seven year's been so reassured that my wife will be looked after in her later years at Hillcroft.
10 September 2025
Since my sister was admitted to Hillcroft she has been cared for so wonderfully well. We have been so impressed by the levels of care provided to her and she is very happy there. The environment inside is fabulous, very inviting and homely. My sister loves the staff already and she has made lots of
friends so far with other residents living there. There is a bar open on a Friday afternoon so she can enjoy a beverage if she wishes and the activities in the home are fantastic. We were so worried about moving her into care but Hillcroft have demonstrated to us that we didn't have to. Overall very impressed and we couldn't have asked for more.
28 April 2025
This is a very good care home. The staff are always friendly and caring. My mum has settled in very well so far. Staff deal with some challenging situations in a very professional way. This is a very happy home, to residents and their families.
31 March 2025
I visit the home each day, I'm happy my husband is being well looked after. Staff and manager are excellent could not wish for a better care home.
27 March 2025
My mum is happy and relaxed. The staff are very friendly and caring.
19 March 2025
Outstanding caring home, clean, my mum is treated with dignity. Mum doesn't eat much, but the meals are very good. Mum is safe and secure, she has the best care. I give the care 100%, can not fault them. I would be lost without them.
10 March 2025
The staff form meaningful, valuable relationships with the residents. This creates a warm, welcoming atmosphere with a genuine level of care. My mother has been made to feel safe, secure and has been given dignity and quality of life in the last stage of her life.
06 March 2025
I always find the staff very friendly and approachable. My auntie has always said that the staff are very good and she emphasises that if she has any issues they sort them out very quickly.
26 November 2024
All staff are amazing, nothing is ever too much trouble. Food always looks very nice and is always hot. Staff are very friendly, kind, considerate and always go above and beyond for both residents and visitors. They help put your mind at ease.
26 November 2024
Very helpful. Bring me to and from my bedroom and dining room and help with washing and dressing.
25 November 2024
The care home has shown massive improvement. It's pleasing to see the staff are friendly and professional and very caring.
20 November 2024
My auntie is very happy here and has been since she became a resident in 2020. She always mentions how good the staff are in their friendliness and seeing to her needs.
11 November 2024
I find that there is a lack of basic care and dignity and because of this, I have taken on the responsibility of doing all my mum's laundry as I was constantly finding her in other people's clothes even though all her clothes are clearly labelled. Because I do this it allows me to monitor how often
she is changed and to my dismay have found that she has had only one change of underwear in almost a week, this did result in an investigation with staff. The general cleanliness is poor, under her bed is filthy and there is almost no entertainment, very little in the way of activities.
04 November 2024
My husband is extremely happy and well cared for in Hillcroft. The staff are professional and friendly in sometimes challenging situations. There is an excellent variety of stimulating entertainment. I cannot praise the staff enough, they greet me and treat me like family.