Weekly fees at Hillcroft are dependent on room choice. All bedrooms are en-suite with shower facilities available. We have a daily in house laundering service which is inclusive of price and our kitchen cater for all your needs. There is a Full English breakfast is available daily and a choice of nutritious meals throughout the day.
Hairdressing and Chiropody charges are separate, however are both reasonably priced.
These prices are only a guideline, please contact Hillcroft to find out the exact price for your requirements.
The home have open visiting hours but do like to give residents a protected mealtime
Off road parking is available at the front of the home.
Hillcroft has a Review Score of 9.6 (9.627) out of 10, based on 20 reviews in the last 2 years.
Over all time Hillcroft has 62 reviews.
5.0 out of 5
Thank you Stan for your fantastic comments. We are really happy that you have been reassured about the care we have been providing your lovely wife. It is our absolute pleasure to be able to look after her for you. Please don't hesitate to speak to us if we can help you or your wife in any other way
5.0 out of 5
Thank you for your kind words. We are very privileged to be able to look after your sister and we are so happy that she has settled in so well to her new home. We will continue to support her needs. If there is anything else we can do please just ask.
5.0 out of 5
Thank you very much for your review. We are happy that you feel that your Dad is happy living here and that he is very much calmer and happier in himself. We will continue to look after him well. If there is anything we can do for you , please just ask.
5.0 out of 5
4.0 out of 5
5.0 out of 5
Thank you for your review. We really enjoy you being here and are really happy to rate us so well!
5.0 out of 5
Thank you for your review Angela. We are happy that you rate the care and facilities as excellent at Hillcroft. If there is anything we can do for you to make your mum's experience an even better one then please let us know!
5.0 out of 5
Thank you so much for your kind review. We are extremely happy that you rate us as outstanding and have had a positive experience since your mum moved into Hillcroft. We will continue to do the best for your Mum. If there is anything we can do for you please just ask.
4.0 out of 5
Many thanks for your review. It is always our pleasure to look after your mum and we are happy that you recognise that she is cared for with dignity and has a quality of life at the home.
5.0 out of 5
Many thanks for your kind review. We are really happy that your auntie has indicated to you that our staff are very good in the home. We will pass this information onto staff and praise their efforts in delivering really good care.
5.0 out of 5
We are really happy that you value our staff and have experienced this at first hand. Staff make a fantastic effort every day and are always advised to go above and beyond to make our residents days special.
5.0 out of 5
Thank you for your review. We are glad that we are assisting you in every way possible to live a quality life at Hillcroft.
5.0 out of 5
Thank you for your review. We are constantly trying to improve the service we provide at Hillcroft and it is reassuring that you find our staff professional and very caring.
5.0 out of 5
Many thanks for your review. We are delighted that your auntie is very happy living at Hillcroft. Our care staff love looking after her as she lights up the room with her infectious laughter.
2.0 out of 5
Many thanks for your review. We are really sorry you feel that your mum has not received the care she deserves. We have looked into these concerns and have spoken to all staff concerned who advise that this is often due to a refusal to change into new clothes which they document onto our digital system. We would be happy to evidence this to you at a meeting at your convenience. We feel the general cleanliness of the home is good and we have invested heavily in new equipment such as carpet cleaners and new products. We do also have a resident of the day feature in which each bedroom receives a monthly deep clean in addition to daily cleaning. We have also invested heavily in the entertainment we provide our residents with entertainers visiting the home weekly. We would suggest that a Friday afternoon visit take place as this is when we open our Bar and have entertainment in the building. We have also invested heavily in an activity platform which holds 3,000 activity ideas.
5.0 out of 5
Thank you for your kind review. It a pleasure to be able to look after your husband and we will continue to care for him in the best way possible.
5.0 out of 5
Many thanks for your review. It is great to know that you value our staff so much and have had a positive experience so far. We will continue to look after your mum in the best way we can so she continues to have a quality of life living at Hillcroft.
5.0 out of 5
Many thanks for your honest review. We are really pleased that your friend improved greatly whilst they lived here and we were really sad to see them leave as we know they enjoyed the experience of living in the home so much.
5.0 out of 5
It was an absolute pleasure to be able to look after your mum at Hillcroft and we are all missing her! We are glad that your family feel that our staff treated her with respect and kindness and I will pass on your comments to them. Thank you again for choosing Hillcroft as your mum's preferred place of care earlier this year. We hope that the family are well!
2.0 out of 5
Thank you for your recent feedback. We pride ourselves on our first impressions at Hillcroft and have not received any negative feedback to date regarding mal-odour in the home. We will of course ensure that we further enhance this area of the foyer for everyone who enters the building.
Meal choices are provided to residents daily however if your relative has a special meal they like we will be more than happy to prepare this for them. We can also add this to our resident-of-the-day experience!
We have now also progressed to a new electronic system in the home. This should make it easier for staff to provide information to visitors when they arrive so you should see improvements in this area immediately.
If you have any concerns when visiting please do come and see me personally and I will only be too happy to help you.
The Review Score of 9.6 (9.627) out of 10 for Hillcroft is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Peter has gained a wealth of knowledge and experience in providing care and nursing support to elderly people which helps enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for his residents.
Peter extends his caring approach to his colleagues and works closely with them to bring out the best in people and deliver care in a way that they gain the most benefit in a warm and welcoming home.
He has enjoyed working alongside local schools and nurseries as he believes our residents always enjoy seeing the children. Bringing communities closer is always high on Peter's agenda.
Peter loves to meet new residents and their families and get to know them on a personal and professional level. Sharing experiences and learning what enriches people's lives is really important to him.
"For me, kind care is about enriching the lives of our Residents and ensuring the care we provide to them is delivered in a very respectful and dignified way. We can achieve this by ensuring the service we provide is one which promotes quality care and achieves very good outcomes for people"
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcroft to verify any information. View our terms and conditions. Hillcroft has an Enhanced Service - more info.
