Hillcroft

I can honestly say and believe that my wife would not be with us today without all the care and dedication from all at Hillcroft.

My father has started to come to daycare this week after our lives have been turned upside down with the death of his wife, my mum, and to see my dad smiling and interacting with other residents reduced me to happy tears. Hillcroft if my life line as I'm going to be his main carer.

My mum who suffers from dementia has been with Hillcroft since late last year, and all's I can say about the care home is how warm & welcoming they have been, not just to mum but all our family & friends who visit. It puts our minds at rest that mum is happy and being personally looked after by such professional and caring staff. I can't thank them all enough

Choosing a care home can be an extremely difficult and emotional decision, but from the moment we walked through the door and spoke with Peter and his wonderful staff, we knew this was the right place for our mum. The home is lovely and bright, with such a warm and welcoming feel. The kindness, compassion, and genuine care shown by everyone immediately put our minds at ease. Knowing our mum is treated with dignity and respect means more to us than words can say. We are truly grateful to Peter and the entire team for everything they do.

Hillcroft is a nice place to live. Staff are great, food excellent. My life has improved a lot since moving here.

A massive thank you to Hillcroft Care Home for the care my mum received following a recent fall. Hillcroft have always supported my mum who is prone to falling and has had numerous breaks in various parts of her body. Her last fall left her with a broken pelvis which ultimately led to delirium and we were convinced she wouldn't live to see her 99th birthday next month. The carers however kept telling us she would live through this episode. With their care she pulled through and we were able to take our two weeks old great granddaughter to see her. The love the carers showed her was humbling to see and it was evident they cared for my mum as they would care for their own parents. My son said they were miracle workers!

The staff are attentive and approachable and make everyone feel very welcome.

Dad recently went into hospital after a fall. There he completely shut down closing his eyes and being so unresponsive that the staff could do very little to help him and his advanced dementia..Hillcroft wanted him home with them and immediately he opened his eyes,smiled,and began eating again. That ,to our family said it all and we are so grateful.

Since my sister was admitted to Hillcroft she has been cared for so wonderfully well. We have been so impressed by the levels of care provided to her and she is very happy there. The environment inside is fabulous, very inviting and homely. My sister loves the staff already and she has made lots of friends so far with other residents living there. There is a bar open on a Friday afternoon so she can enjoy a beverage if she wishes and the activities in the home are fantastic. We were so worried about moving her into care but Hillcroft have demonstrated to us that we didn't have to. Overall very impressed and we couldn't have asked for more.

This is a very good care home. The staff are always friendly and caring. My mum has settled in very well so far. Staff deal with some challenging situations in a very professional way. This is a very happy home, to residents and their families.

I visit the home each day, I'm happy my husband is being well looked after. Staff and manager are excellent could not wish for a better care home.

My mum is happy and relaxed. The staff are very friendly and caring.

Outstanding caring home, clean, my mum is treated with dignity. Mum doesn't eat much, but the meals are very good. Mum is safe and secure, she has the best care. I give the care 100%, can not fault them. I would be lost without them.

The staff form meaningful, valuable relationships with the residents. This creates a warm, welcoming atmosphere with a genuine level of care. My mother has been made to feel safe, secure and has been given dignity and quality of life in the last stage of her life.

I always find the staff very friendly and approachable. My auntie has always said that the staff are very good and she emphasises that if she has any issues they sort them out very quickly.

All staff are amazing, nothing is ever too much trouble. Food always looks very nice and is always hot. Staff are very friendly, kind, considerate and always go above and beyond for both residents and visitors. They help put your mind at ease.

Very helpful. Bring me to and from my bedroom and dining room and help with washing and dressing.

The care home has shown massive improvement. It's pleasing to see the staff are friendly and professional and very caring.

My auntie is very happy here and has been since she became a resident in 2020. She always mentions how good the staff are in their friendliness and seeing to her needs.

I find that there is a lack of basic care and dignity and because of this, I have taken on the responsibility of doing all my mum's laundry as I was constantly finding her in other people's clothes even though all her clothes are clearly labelled. Because I do this it allows me to monitor how often she is changed and to my dismay have found that she has had only one change of underwear in almost a week, this did result in an investigation with staff. The general cleanliness is poor, under her bed is filthy and there is almost no entertainment, very little in the way of activities.