Hillcroft, Ormskirk, Lancashire
Hillcroft, Ormskirk, Lancashire
Hillcroft, Ormskirk, Lancashire

Hillcroft is registered to provide personal care services, within a homely interior that is ideal for adults over 65.

A professional team specialise in dementia care and strive for quality in all service areas.

En-suite bedrooms means residents can have their privacy respected, while the home is ideally situated for access to community life and amenities.

Group: Raycare Ltd

Person in charge: Margaret Sutcliffe (Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 34

Shared Rooms: 0

Rooms with ensuite WC: 34

Weekly Charges Guide: Personal Care Single £720 – £820 (These prices are only a guideline, please contact Hillcroft to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

At the top of long lane near to Christ church school and Church.

Parking:

Off road parking is available at the front of the home.

Latest Care Quality Commission* Report on Hillcroft: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Hillcroft has a Review Score of 9.8 (9.773)

The Review Score of 9.8 (maximum of 10) for Hillcroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Hillcroft in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.773 for Hillcroft is calculated as follows: ( (241 Excellents x 5) + (57 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 304 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hillcroft is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hillcroft?

  • Extremely LIKELY
    25
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hillcroft

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

I am delighted that my mother is here at Hillcroft. She has had a few illnesses and each time she has recovered I believe it is directly related to the high level of care that she receives. My mother has been in another residential care home in the local area, I can therefore say I have another example to compare the level of care Mum gets and general quality of assistance Mum receives. I definitely believe that the manager and her staff give Mother the highest level of care and believe that this could not be better. The staff, all of whom I've met, are utterly committed and kind in every way when dealing with the residents, giving amazing personal attention to my mother and the rest of the residents. I cannot say in words how grateful I am for their dedication, always given with a smile.

How likely would you be to recommend Hillcroft? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Sutcliffe, Manager at Hillcroft responded to this review on 06 Feb 2018:

Thank you for your kindness, it is always a pleasure to care for your mum and spend time with you on your visits.

Wonderful staff who go the extra mile for the residents and their families. The activities team are constantly coming up with new ideas and the recent 'live your dream' project is a lovely idea. Each resident is being given the chance to have a special day tailored to their interests - magic! Thanks to all the staff for all you do.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Sutcliffe, Manager at Hillcroft responded to this review on 02 Feb 2018:

it is great to hear your views and interest you have in the care we provide, we always strive to improve the quality of peoples lives and ensure it is as enjoyable as possible, thank you.

All staff are very caring towards my Mum.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Margaret Sutcliffe, Manager at Hillcroft responded to this review on 02 Feb 2018:

It is a pleasure to be part of mums life and to support her in all daily activities thank you for your kind words.

I feel mum is in very safe, caring and professional hands at Hillcroft. The staff chat with us and keep us up to date and we feel very welcome and part of a bigger family. We have gotten to know most of the staff and without exception, they are all delightful. They are regularly in training sessions to keep up to date and the management and owners are continuously improving the actual home and its services. Mum has all her faculties but needs help with being in a wheelchair but they tailor her care so that she can remain as independent as possible. It is also good how they take people out.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I think both my parents have improved since coming to Hillcroft. Staff are friendly, helpful and supportive. Having them there has put me and my family’s mind at ease knowing that they are safe.

Staff go above and beyond looking after my parents.
My parents are now taking part in various activities that the home provides, which they would not usually do if they were still at home.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Margaret Sutcliffe, Manager at Hillcroft responded to this review on 24 Jan 2018:

Thank you for your kind and positive comments, it is a pleasure to care for your parents

My dad had only been a resident at Hillcroft for a couple of months. But I am happy with the care provided. He has settled in well and seems happy.
The staff at Hillcroft are always pleasant and caring. All his needs are met and I would recommend the care to others.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Margaret Sutcliffe, Manager at Hillcroft responded to this review on 14 Jun 2017:

Thank you so much, Ruth, it is pleasing to hear your comments and to know the care we provide is recognised.

I visited the home on 4/6/17. It was a lovely afternoon, the staff made me feel welcome. There was a singer there singing the old rat pack songs and the residents and staff were singing along and some even dancing. The home didn't feel like a care home, it felt like "home".

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Margaret Sutcliffe, Manager at Hillcroft responded to this review on 13 Jun 2017:

Thank you so much for the kind comments, it is our aim to be homely so it is so pleasing to read your comments.

Staff are brilliant with all residents and visitors. Facilities are above and beyond. My auntie loved her respite here and will he definitely coming back.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you from us as a family for looking after our very much loved family member and for putting our mind at ease that he was getting 1st class care and for the choices you gave him and us. To the care staff for their genuine love and affection showed not just to our family member but to all the other service users. Thank you very much.
Kind regards

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My grandma has been living at Hillcroft since 2015 within the 'Horizon' dementia environment.
During September 2016 I took the opportunity to properly spend time and look at the homes delivery of care and support to my Gran.
I have only positive things to say about the home. From the manager who is always available to talk to, through to the very helpful staff the service witnessed on my visits were really good.
My grandma has thrived since she has been at Hillcroft and the team are supporting her dementia really positively and always treat her with respect and dignity when caring for her.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My Mother moved into Hillcroft Care Home in July 2016. She has settled into her new home extremely well and is very happy and content. This is mainly due to the care and warmth of the staff who work there along with the company of other residents who have become daily companions and friends.
The home is very well managed and welcoming and the staff put a huge amount of effort into making sure that residents feel safe, secure and at home. There is also a great deal of emphasis placed on providing activities for residents to participate in both within and outside the home.
It is a huge comfort to family and friends of Mum to see her so happy and settled. All at Hillcroft deserve the highest praise and gratitude for creating such a caring and homely environment.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Suttcliffe, Manager at Hillcroft responded to this review on 18 Oct 2016:

Thank you so much Alan, it is always great to hear views like this knowing that the family feels comfortable with the team at Hillcroft. We pride ourselves on being one big family.

Our mum is well cared for and all the staff are lovely.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Margaret Suttcliffe, manager at Hillcroft responded to this review on 06 Oct 2016:

Thank you for your honesty Karen

We could not be more pleased by care and compassion shown for my mother and the above and beyond kindness shown, Hillcroft is a very welcoming place that not only meets but often exceeds expectations. Facilities are very good and well cared too but it is the staff as ever that make the difference. This is in our opinion, a really well run and happy care home.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Suttcliffe, manager at Hillcroft responded to this review on 20 Sep 2016:

Thank you so much David, your kind comments are appreciated by the dedicated staff team as always it is a pleasure to care for your loved one.

This is simply just an excellent residential home. The kindness and thought to my mother, plus patience has been beyond the call fo duty. All the staff have been wonderful. One always goes away knowing that my mother is in safe hands, and will always be treated with dignity. I can only say thank you to all the staff concerned.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Suttcliffe, Manager at Hillcroft responded to this review on 06 Sep 2016:

Thank you so much for your kind words, we appreciate it has been a difficult time for you and your family and hope we continue to work together to give you mum the best care possible

My mum has lived at Hillcroft for 2 years. In that time I visited on a near daily basis and at different times of the day, so I feel I have seen at first hand the care, support, my mum gets on a daily basis. All staff treat her with respect and dignity. There is always something going on that mum can join in whether it be singing or going out. Back in November Mum had a fall and broke her hip, I would like to thank all staff who followed physio instructions to get my mum mobile again. I would also like to mention domestic staff who regularly chat with residents at Hillcroft, I feel the management keep up to date with regular training for their staff members and were also very supportive to me when mum had to get into Hillcroft. I think my biggest compliment I could give to Hillcroft would be if I need to go into a home Hillcroft would be my choice.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Margaret Suttcliffe, manager at Hillcroft responded to this review on 06 Sep 2016:

Thank you, it is always a pleasure to care for your mum and it feels a privilege to be part of her care.

I visited my mother this week on Tuesday afternoon and then on Wednesday morning. She was sitting in the lounge with a group, one of whom was knitting which was nice to see, and looked happy and relaxed. There were lots of staff around who are always kind and attentive. My mother's room although small was clean and tidy and her clothes looked very nicely kept. The courtyard garden is now a real asset looked after by my sister who took on the job to keep all the planting up to scratch and change all the pots and beds every season. I'm sure things like this give residents, staff and visitors alike an interest and real pleasure.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Margaret Suttcliffe, manager at Hillcroft responded to this review on 25 Aug 2016:

Thank you as you have said we continue to improve all areas including the gardens and love to see the people in our care enjoy them

The home is clean and a friendly place to be. The residents are taken out to lunch which my mother really enjoys. Quite often there are singers on that perform which are all very good. There are animals bought into the home so that residents can pet them. Family and friends are always made welcome. There are days out to Blackpool and places like that. A lady comes in every week to do exercises with the residents. It is a nice atmosphere.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Margaret Suttcliffe, manager at Hillcroft responded to this review on 24 Aug 2016:

Thank you your comments they have been relayed to the staff, it is always a pleasure to care for your mum and she loves the visits and time she spends with you.

Very caring staff, extremely patient with dementia residents. Open door policy, relatives can visit any time dring the day. Relatives feel informed and communication with the care home is good.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Margaret Suttcliffe, Manager at Hillcroft responded to this review on 22 Aug 2016:

Thank you Caroline for your kind words.

I have visited many care establishments as a nurse over the years and finding the right place for my mum to be cared for was a tall order!
Hillcroft was immediately welcoming, reassuring, professional and most of all, warm and caring, with a lovely team of staff who always treat my mum with the utmost respect.
The home is warm and homely and my mum is very well cared for.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Suttcliffe, Manager at Hillcroft responded to this review on 16 Aug 2016:

Thank you Heather, it is always a pleasure to welcome you and your family into Hillcroft (especially your dad) , but most of all to look after your mum, I know it has been difficult for you all, we will always be there to support you and to care for your mum to a high standard.

I first came here after post op surgery and a severe urinary tract for 2 weeks recuperation. I have been here this time for 5 days as my husband had to go to a family funeral in London. We were both very concerned that I would not cope with the journey tube trains and escalators. The staff here were more than happy to love me to stay until he retired. The staff care, always respectful to all residents visitors and other staff members and work extremely hard. Activities are offered and encouraged by staff, but many residents are not responsive and choose to opt out.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Suttcliffe, manager at Hillcroft responded to this review on 15 Aug 2016:

Thank you Margaret it is always a pleasure to be there for you

I have found Hillcroft to be an excellent care home. The staff are friendly, helpful and caring. They treat the residents with care and dignity. Overall I wouldn't hesitate recommending to anyone.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Suttcliffe, manager at Hillcroft responded to this review on 10 Aug 2016:

Thank you for your kind words

Unfortunately in March this year (2016) my dad had to go into full time care due to Alzheimer's and other debilitating illnesses. Mum couldn't cope anymore, after a few weeks we were visited by two members of staff from Hill Croft care home in Aughton. Not long after, dad was taken there full time.
The service they provide is second to none, the management go above and beyond to help not just the residents settle in but family members are at ease leaving loved ones behind. The staff are very friendly and are always available for a chat and to explain about what your family member has been like and what they have done. The home is just amazing and you feel relaxed leaving dad there. Can't thank the staff enough, they do an amazingly difficult job very well. Would I recommend this care home to anyone?
Yes in a heartbeat.

Thank you Hillcroft TEAM we now sleep at night knowing dad is safe and very looked after xx
Out of TEN it is definitely TWENTY.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Suttcliffe, manager at Hillcroft responded to this review on 05 Aug 2016:

Thank you Graham your comments are touching and very much appreciated by all here at Hillcroft, we know it is a very difficult time for all your family and will always be here to support you.

With all the bad media you see nowadays I believe that the staff and management here require very high praise for the amazing care and welcoming environment they have created and maintain here. As family of a resident we are always welcome and not restrained to visiting times, a small feature that gives peace of mind. With children being welcomed just as much as adults, and welcomed to interact with all residents and staff alike. Always the warm inviting smell of fresh home cooked food in the air and lots of entertainment and family fun days organised regularly. Cannot thank the staff enough for the amazing job they do on a daily basis, not just with My Grandad, who has settled in very well, but with us as a family, as we always feel welcomed.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Margaret Suttcliffe, manager at Hillcroft responded to this review on 03 Aug 2016:

Dear Danielle thank you so much for your comments and kind words, it is lovely to read your review and a pleasure to care for your granddad

My Granddad has been at Hillcroft for six months and settled in so much, thanks to all the amazing staff who bend over backwards to make every person in Hillcroft feel safe and relaxed. Not only are they exceptional with members living there, they are amazing with us. The families and always helpful with our needs too. I could go on and on how amazing this care home is but, just a few things that make it special are; the food is fab lots of entertainment planned, they genuinely care, my granddad goes on lots of days out, garden is beautiful, the place is spotless, very relaxing, we are welcome any time and most of all my grandad is happy. We always leave happy and relieved he is happy there.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Suttcliffe, Manager at Hillcroft responded to this review on 02 Aug 2016:

Hi Rebecca, thank you so much for your lovely comments, it really means a lot to the staff here at Hillcroft.
It is a pleasure to care for your granddad.

My mother has been a resident at Hillcroft for the last 8 months. I can honestly say that Hillcroft is a wonderful home. I feel at ease as I know my mother is being looked after and cared for. The staff are extremely friendly and hospitable. The staff keep you informed if there are any concerns regarding your loved one and also alert you when your loved one is unwell. My mother has dementia and was living with me at the beginning of last year and her dementia took a turn for the worse. I had the daunting task of finding a suitable home for her. The first home that my mother was in was absolutely awful and my mother was quite distressed all the time she was there. My mother was assessed by Hillcroft and was accepted as a resident in December 2015. My mother seems to enjoy being at Hillcroft and is more settled which makes me happy.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Margaret Suttcliffe, manager at Hillcroft responded to this review on 27 Jul 2016:

Thank you for your kindness, I will pass on your comments to the staff

Currently my father-in-law is full time here. It's a lovely clean and safe place, garden is lovely. Staff have been amazing. It helps to know he is in such an amazing place where he gets the care he needs.

How likely would you be to recommend Hillcroft? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret Suttcliffe, manager at Hillcroft responded to this review on 26 Jul 2016:

Thank you for your kind words it is appreciated by all the staff in Hillcroft.

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