Hillcroft

16/18 Long Lane, Aughton, Ormskirk L39 5AT
Review Us
9.8 66 Reviews
  • Hillcroft, Ormskirk
Hillcroft is registered to provide personal care services, within a homely interior that is ideal for adults over 65.

A professional team specialise in dementia care and strive for quality in all service areas.

En-suite bedrooms means residents can have their privacy respected, while the home is ideally situated for access to community life and amenities.
Show Hillcroft on the Map

Care Provided by Hillcroft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1200
  • Self-Funded Residential Dementia Care: £950 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1200

Weekly fees at Hillcroft are dependent on room choice. All bedrooms are en-suite with shower facilities available. We have a daily in house laundering service which is inclusive of price and our kitchen cater for all your needs. There is a Full English breakfast is available daily and a choice of nutritious meals throughout the day.


Hairdressing and Chiropody charges are separate, however are both reasonably priced.

These prices are only a guideline, please contact Hillcroft to find out the exact price for your requirements.

Contact Hillcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hillcroft to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Raycare Ltd
  • Privately Owned

Person in Charge

  • Peter McCarten (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • The home have open visiting hours but do like to give residents a protected mealtime

Parking

  • Off road parking is available at the front of the home.

Hillcroft Reviews (66)

9.8

Hillcroft has a Review Score of 9.8 (9.768) out of 10, based on 22 reviews in the last 2 years.
Over all time Hillcroft has 66 reviews.

Overall Experience
  • 55
  • 9
  • 0
  • 2
  • 0
Date Published
  • 66
  • 8
  • 14
  • 22
  • 44
Reviewer Connection to Hillcroft
  • 24
  • 11
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 1-20
Review from Rob B (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who suffers from dementia has been with Hillcroft since late last year, and all's I can say about the care home is how warm & welcoming they have been, not just to mum but all our family & friends who visit. It puts our minds at rest that mum is happy and being personally looked after by such
professional and caring staff. I can't thank them all enough
Reply from Peter McCarten, Manager at HillcroftThank you for your review Rob. We love to care for your mum as she deserves the best care possible. If there is anything else we can do for you, all you have to do is ask. I will pass on your comments to all the care staff!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary B (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home can be an extremely difficult and emotional decision, but from the moment we walked through the door and spoke with Peter and his wonderful staff, we knew this was the right place for our mum. The home is lovely and bright, with such a warm and welcoming feel. The kindness, compassion,
and genuine care shown by everyone immediately put our minds at ease. Knowing our mum is treated with dignity and respect means more to us than words can say. We are truly grateful to Peter and the entire team for everything they do.
Reply from Peter McCarten, Manager at HillcroftThank you for your review Gary. We are extremely grateful for your very kind words and this will be passed on to the team. We genuinely love to look after your mum and ensure that she gets the care she absolutely deserves. She is a wonderful lady!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian R (Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillcroft is a nice place to live. Staff are great, food excellent. My life has improved a lot since moving here.
Reply from Peter McCarten, Manager at HillcroftThankyou for your review Ian. We are glad that you like living at Hillcroft and we know how your life has improved so much from a couple of years ago. It's great to see you are living your best life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie P (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you to Hillcroft Care Home for the care my mum received following a recent fall. Hillcroft have always supported my mum who is prone to falling and has had numerous breaks in various parts of her body. Her last fall left her with a broken pelvis which ultimately led to delirium and we
were convinced she wouldn't live to see her 99th birthday next month. The carers however kept telling us she would live through this episode. With their care she pulled through and we were able to take our two weeks old great granddaughter to see her. The love the carers showed her was humbling to see and it was evident they cared for my mum as they would care for their own parents. My son said they were miracle workers!
Reply from Peter McCarten, Manager at HillcroftWe are so happy that you feel that we have supported both your family and your mum in this process. We pride ourselves in looking after our residents the best we can and by making their stay as comfortable and meaningful as possible. Your mum has brought us so much pleasure since she moved to Hillcroft and I know all the staff think dearly of her. We sincerely hope we get to celebrate her 100th Birthday next year!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan G (Daughter of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum needed to have respite care due to her having a fall. The home were able to facilitate a room for her.
Mum says the food is very good and has enjoyed the food.
The staff are attentive and approachable and make everyone feel very welcome.
Reply from Peter McCarten, Manager at HillcroftThanks for your review Susan. It was a pleasure to be able to look after your mum for the short period she was here. Many thanks for your positive feedback which I will pass onto my staff for you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan M (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad recently went into hospital after a fall. There he completely shut down closing his eyes and being so unresponsive that the staff could do very little to help him and his advanced dementia..Hillcroft wanted him home with them and immediately he opened his eyes,smiled,and began eating again. That
,to our family said it all and we are so grateful.
Reply from Peter McCarten, Manager at HillcroftThank you Sue for your kind words about the care we have provided for your dad. It is testimony to the home and our lovely staff that your Dad immediately began to smile again when he arrived back with us. That is lovely to hear.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stanley B (Husband of Resident) published on 17 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have looked around Lancashire for respite/residential over the last two years for my wife who sufferers from Dementia.
I have found Hillcroft is one the best for care and competitively priced.
The management and staff have been very professional in caring for my wife.
I have as a career for
the last seven year's been so reassured that my wife will be looked after in her later years at Hillcroft.
Reply from Peter McCarten, Manager at HillcroftThank you Stan for your fantastic comments. We are really happy that you have been reassured about the care we have been providing your lovely wife. It is our absolute pleasure to be able to look after her for you. Please don't hesitate to speak to us if we can help you or your wife in any other way
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bill H (Brother of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my sister was admitted to Hillcroft she has been cared for so wonderfully well. We have been so impressed by the levels of care provided to her and she is very happy there. The environment inside is fabulous, very inviting and homely. My sister loves the staff already and she has made lots of
friends so far with other residents living there. There is a bar open on a Friday afternoon so she can enjoy a beverage if she wishes and the activities in the home are fantastic. We were so worried about moving her into care but Hillcroft have demonstrated to us that we didn't have to. Overall very impressed and we couldn't have asked for more.
Reply from Peter McCarten, Manager at HillcroftThank you for your kind words. We are very privileged to be able to look after your sister and we are so happy that she has settled in so well to her new home. We will continue to support her needs. If there is anything else we can do please just ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue H (Daughter of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very good care home. The staff are always friendly and caring. My mum has settled in very well so far. Staff deal with some challenging situations in a very professional way. This is a very happy home, to residents and their families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia W (Wife of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit the home each day, I'm happy my husband is being well looked after. Staff and manager are excellent could not wish for a better care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela S (Daughter of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy and relaxed. The staff are very friendly and caring.
Reply from Peter McCarten, Manager at HillcroftThank you for your review Angela. We are happy that you rate the care and facilities as excellent at Hillcroft. If there is anything we can do for you to make your mum's experience an even better one then please let us know!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth H (Daughter of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding caring home, clean, my mum is treated with dignity. Mum doesn't eat much, but the meals are very good. Mum is safe and secure, she has the best care. I give the care 100%, can not fault them. I would be lost without them.
Reply from Peter McCarten, Manager at HillcroftThank you so much for your kind review. We are extremely happy that you rate us as outstanding and have had a positive experience since your mum moved into Hillcroft. We will continue to do the best for your Mum. If there is anything we can do for you please just ask.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff form meaningful, valuable relationships with the residents. This creates a warm, welcoming atmosphere with a genuine level of care. My mother has been made to feel safe, secure and has been given dignity and quality of life in the last stage of her life.
Reply from Peter McCarten, Manager at HillcroftMany thanks for your review. It is always our pleasure to look after your mum and we are happy that you recognise that she is cared for with dignity and has a quality of life at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Nephew of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the staff very friendly and approachable. My auntie has always said that the staff are very good and she emphasises that if she has any issues they sort them out very quickly.
Reply from Peter McCarten, Manager at HillcroftMany thanks for your kind review. We are really happy that your auntie has indicated to you that our staff are very good in the home. We will pass this information onto staff and praise their efforts in delivering really good care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Granddaughter of Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are amazing, nothing is ever too much trouble. Food always looks very nice and is always hot. Staff are very friendly, kind, considerate and always go above and beyond for both residents and visitors. They help put your mind at ease.
Reply from Peter McCarten, Manager at HillcroftWe are really happy that you value our staff and have experienced this at first hand. Staff make a fantastic effort every day and are always advised to go above and beyond to make our residents days special.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G L (Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful. Bring me to and from my bedroom and dining room and help with washing and dressing.
Reply from Peter McCarten, Manager at HillcroftThank you for your review. We are glad that we are assisting you in every way possible to live a quality life at Hillcroft.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y N (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has shown massive improvement. It's pleasing to see the staff are friendly and professional and very caring.
Reply from Peter McCarten, Manager at HillcroftThank you for your review. We are constantly trying to improve the service we provide at Hillcroft and it is reassuring that you find our staff professional and very caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Nephew of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie is very happy here and has been since she became a resident in 2020. She always mentions how good the staff are in their friendliness and seeing to her needs.
Reply from Peter McCarten, Manager at HillcroftMany thanks for your review. We are delighted that your auntie is very happy living at Hillcroft. Our care staff love looking after her as she lights up the room with her infectious laughter.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan O (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I find that there is a lack of basic care and dignity and because of this, I have taken on the responsibility of doing all my mum's laundry as I was constantly finding her in other people's clothes even though all her clothes are clearly labelled. Because I do this it allows me to monitor how often
she is changed and to my dismay have found that she has had only one change of underwear in almost a week, this did result in an investigation with staff. The general cleanliness is poor, under her bed is filthy and there is almost no entertainment, very little in the way of activities.
Reply from Peter McCarten, Manager at HillcroftMany thanks for your review. We are really sorry you feel that your mum has not received the care she deserves. We have looked into these concerns and have spoken to all staff concerned who advise that this is often due to a refusal to change into new clothes which they document onto our digital system. We would be happy to evidence this to you at a meeting at your convenience. We feel the general cleanliness of the home is good and we have invested heavily in new equipment such as carpet cleaners and new products. We do also have a resident of the day feature in which each bedroom receives a monthly deep clean in addition to daily cleaning. We have also invested heavily in the entertainment we provide our residents with entertainers visiting the home weekly. We would suggest that a Friday afternoon visit take place as this is when we open our Bar and have entertainment in the building. We have also invested heavily in an activity platform which holds 3,000 activity ideas.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra T (Husband of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is extremely happy and well cared for in Hillcroft. The staff are professional and friendly in sometimes challenging situations. There is an excellent variety of stimulating entertainment. I cannot praise the staff enough, they greet me and treat me like family.
Reply from Peter McCarten, Manager at HillcroftThank you for your kind review. It a pleasure to be able to look after your husband and we will continue to care for him in the best way possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Hillcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Hillcroft is calculated as follows: ( (226 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 263 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillcroft is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

No image found

Peter McCarten

Job Title: Home Manager Joined: 2022

Peter has gained a wealth of knowledge and experience in providing care and nursing support to elderly people which helps enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for his residents.


Peter extends his caring approach to his colleagues and works closely with them to bring out the best in people and deliver care in a way that they gain the most benefit in a warm and welcoming home.


He has enjoyed working alongside local schools and nurseries as he believes our residents always enjoy seeing the children. Bringing communities closer is always high on Peter's agenda.


Peter loves to meet new residents and their families and get to know them on a personal and professional level. Sharing experiences and learning what enriches people's lives is really important to him.


"For me, kind care is about enriching the lives of our Residents and ensuring the care we provide to them is delivered in a very respectful and dignified way. We can achieve this by ensuring the service we provide is one which promotes quality care and achieves very good outcomes for people"

Frequently Asked Questions about Hillcroft

What types of Care is Hillcroft registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillcroft have?

There are 35 Single Rooms.

What are the Facilities & Services at Hillcroft?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hillcroft to the centre of Ormskirk?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcroft to verify any information. View our terms and conditions. Hillcroft has an Enhanced Service - more info.