Hillcroft

16/18 Long Lane, Aughton, Ormskirk L39 5AT
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9.8 66 Reviews
  • Hillcroft, Ormskirk
Hillcroft is registered to provide personal care services, within a homely interior that is ideal for adults over 65.

A professional team specialise in dementia care and strive for quality in all service areas.

En-suite bedrooms means residents can have their privacy respected, while the home is ideally situated for access to community life and amenities.
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Care Provided by Hillcroft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1200
  • Self-Funded Residential Dementia Care: £950 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1200

Weekly fees at Hillcroft are dependent on room choice. All bedrooms are en-suite with shower facilities available. We have a daily in house laundering service which is inclusive of price and our kitchen cater for all your needs. There is a Full English breakfast is available daily and a choice of nutritious meals throughout the day.


Hairdressing and Chiropody charges are separate, however are both reasonably priced.

These prices are only a guideline, please contact Hillcroft to find out the exact price for your requirements.

Contact Hillcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hillcroft to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Raycare Ltd
  • Privately Owned

Person in Charge

  • Peter McCarten (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • The home have open visiting hours but do like to give residents a protected mealtime

Parking

  • Off road parking is available at the front of the home.

Hillcroft Reviews (66)

9.8

Hillcroft has a Review Score of 9.8 (9.768) out of 10, based on 22 reviews in the last 2 years.
Over all time Hillcroft has 66 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hillcroft
  • 24
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  • 5
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Total of 66, showing 21-40
Review from Deborah A (Daughter of Resident) published on 28 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hillcroft is a very happy home that makes my mum and our family very welcome. My mum settled very quickly because of the exceptional staff. All staff are kind, caring and have taken the time to get to know my mum and her ways. I enjoy visiting my mum and know when I leave she is in safe hands. Since
my mum has been a resident at Hillcroft, I have felt less anxious, knowing she is with staff who genuinely care. Thank you.
Reply from Peter McCarten, Manager at HillcroftMany thanks for your review. It is great to know that you value our staff so much and have had a positive experience so far. We will continue to look after your mum in the best way we can so she continues to have a quality of life living at Hillcroft.
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Review from K B (Friend of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was here for a period of respite care. The staff are wonderful, nothing is too much trouble, the management goes above and beyond to ensure everyone is cared for.
It honestly feels like a home from home, not clinical like some others in the area. My friend came on leaps and bounds whilst
here due to the exceptional care given.
Reply from Peter McCarten, Manager at HillcroftMany thanks for your honest review. We are really pleased that your friend improved greatly whilst they lived here and we were really sad to see them leave as we know they enjoyed the experience of living in the home so much.
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Review from Michael O (Son of Resident) published on 18 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent 7 months at Hillcroft and during her time there she was always treated with the utmost respect and kindness from the wonderful staff there. One of our family would visit Mum every day and she was always clean and well dressed. Any issues we had were dealt with promptly and the manager was
friendly and approachable. During her stay at Hillcroft, we knew Mum was safe and valued as a member of the Hillcroft family. I would have no hesitation in recommending Hillcroft. Heartfelt thanks to the manager and his staff, they do a difficult job with grace and good humour.
Reply from Peter McCarten, Manager at HillcroftIt was an absolute pleasure to be able to look after your mum at Hillcroft and we are all missing her! We are glad that your family feel that our staff treated her with respect and kindness and I will pass on your comments to them. Thank you again for choosing Hillcroft as your mum's preferred place of care earlier this year. We hope that the family are well!
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Review from I M (Grandson of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff are pleasant and caring, communication with residents could be improved. My relative is always dressed well. On entering the home the smell of urine is strong. I get different/wrong answers when asking various staff about my relative. The food looks okay but it certainly isn’t personalised
to each resident.
My relative is not being given what they like to eat.
Reply from Peter McCarten, Manager at HillcroftThank you for your recent feedback. We pride ourselves on our first impressions at Hillcroft and have not received any negative feedback to date regarding mal-odour in the home. We will of course ensure that we further enhance this area of the foyer for everyone who enters the building.

Meal choices are provided to residents daily however if your relative has a special meal they like we will be more than happy to prepare this for them. We can also add this to our resident-of-the-day experience!

We have now also progressed to a new electronic system in the home. This should make it easier for staff to provide information to visitors when they arrive so you should see improvements in this area immediately.

If you have any concerns when visiting please do come and see me personally and I will only be too happy to help you.
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Review from S J (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has settled well at Hillcroft. The staff are all very caring and kind. They're attentive and professional and always make me feel welcome. My mum's bedroom is cosy and warm and always cleaned to a very high standard with clean, fresh bedding and a clean bathroom. Often music is played at mealtimes,
which I think the residents really enjoy. I do sometimes feel the staff are over-stretched and could do with an extra carer to help out. This is particularly visible at weekends. More activities would be nice to see.
Reply from Peter McCarten, Manager at HillcroftMany thanks for your review. We are glad to know that your mum has settled in well at the home. It is also good to know that you feel our staff are caring, attentive and professional. We acknowledge your comments about activities and will look into bringing in more activities and entertainment for the residents at the home so they have a more meaningful and enjoyable day.
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Review from Michaela G (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of this home for 2 years. The staff are amazing. Any issues are resolved quickly. Although during her time there have been four different managers, the staff remain consistent in the care of the residents. The staff seem happy in their work and have positive attitudes towards
the residents encouraging them to be as independent as possible. It has recently been refurbished and this is ongoing. The chefs will cater to a request for a different meal if asked. They have activities and celebrate birthdays and occasions such as st Patrick’s day, Halloween and Valentine’s Day and of course Christmas. The residents love it when they have a group singing or animals visiting. There is a hairdresser available at weekends. Just because someone goes into a care home doesn’t mean their life is over.
Reply from Peter McCarten, Manager at HillcroftMany thanks for your lovely review. Our residents are at the heart of everything we do at Hillcroft. It is our pleasure to be able to look after your mum for you.
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Review from Carol M (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has had the best of care over the seven years that she has been at Hillcroft Care Home and I have never had any reason to be worried or concerned about her care. I am totally satisfied with the home and the staff. They are all lovely with my mum.
Reply from Amanda Byrne, Manager at HillcroftThank you Carol for your kind words. Looking after your mum is our pleasure. Kindest regards Amanda
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Review from Susan C (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic accommodation to Dad's changing needs. Staff keep us informed of all aspects of Dad's care. Staff are so kind and caring and show compassion to all residents. They take care of all possible needs and are the nicest, kindest, smiliest people! Whatever they are paid, is not enough.
Reply from Amanda Byrne, Manager at HillcroftThank you for taking the time to complete this review, we value your support. It is our pleasure to support your dad in our home.
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Review from Neil W (Son of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care to be outstanding. We are confident that Dad is safe, secure and well cared for. Staff always share information. They are professional, friendly and genuinely care for the residents. Thank you to all.
Reply from Amanda Byrne, Manager at HillcroftThank you for your kind words. It's a pleasure to support your dad here at Hillcroft care home.
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Review from Mark G (Friend of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident at Hillcroft Care Home for over seven years. In recent years his health is declining, he is now unable to go out. Staff ensure that he is well cared for, clean and warm. Management are always happy to talk to you. Staff inform me of any concerns they have. Rooms are clean
and comfortable. Food is good. I know my friend is well cared for.
Reply from Amanda Byrne, Manager at HillcroftThank you for taking the time completing the review, as always its our pleasure to support your friend. Kindest regards.
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Review from Ian D (Son of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Hillcroft for nearly two year now. Ever since she's been there myself and the rest of the family are happy and relaxed knowing she is in great hands and getting looked after properly. All through Covid and beyond the staff have been brilliant especially with their activities keeping
the residents entertained and our monthly emails and social media posts to keep the families updated.
Reply from Amanda Byrne, Manager at HillcroftThankyou for your review, its our pleasure to care for your mum. kindest regards Amanda
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Review from Linda K (Wife of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Hillcroft are always very polite and courteous, and nothing is too much trouble to them. I find them to be very supportive and would highly recommend them.
Reply from Manager, Manager at HillcroftThank you for your kind words, it is always a pleasure to support your husband.
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Review from Christina T (Daughter of Resident) published on 27 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will be ever grateful to the management and staff for the quality of care my Mum received during her 23 months at Hillcroft. She was always treated with respect and dignity by the cheerful, positive and professional staff. They gave her the best possible care. Mum was happy and made new friends. They
encouraged Mum to be as independent as possible but always gave her attention and support when needed. Mum enjoyed the outings, activities and entertainments. She found the home-cooked meals appetising and enjoyable. The home remained COVID free because of very effective decision making by the manager and rigorous routines followed by all. Staff were always very welcoming and communication with family, when needed was first class.
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Review from A B (Daughter of Resident) published on 24 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was cared for with dignity and love. Nothing was too much trouble, and the staff were patient and cheerful. We were always welcomed with smiles whenever we called and offered a cup of tea. The activities were varied and enjoyable. A real effort to improve the daily experiences of relatives
was evident. The staff wanted residents to enjoy themselves. Hillcroft is well run and full of kind motivated staff.
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Review from Dorothy R (Wife of Resident) published on 24 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been resident at Hillcroft since April 2019. From the moment of our arrival, the staff were there to help and support us in every way. My husband's care has continued to be exemplary. I visit him several times per week and I am always welcomed warmly into the 'family'. The staff are so
kind and will always make time for me even when they are busy. My husband was quite ill when he arrived but staff went out of their way to help him to settle and he continues to be settled and content. There are regular and frequent activities, outings and entertainment sessions which my husband thoroughly enjoys and which family members are always invited to participate in. The food is freshly cooked and nutritious. Support and encouragement is always there to ensure he eats and takes his medication. His personal care needs are met with kindness, compassion and dignity. I am so grateful to all the staff at Hillcroft for their care of my husband and would unreservedly recommend this care home.
Reply from Margaret Sutcliffe, Manager at HillcroftThank you for your heartfelt review, it has been an absolute pleasure working with both yourself and your husband. It is lovely to see how he has settled into Hillcroft and enjoying the daily activities and outings and how relaxed you are now and able to enjoy the quality time with your husband. Once again thank you.
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Review from Ros E (Sister of Resident) published on 24 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister was on a weeks respite. They were supposed to go on outings and trips, she went on one trip out for tea. She complained about the food either burnt and said even staff complained. They also lost a lot of her clothes, l made three separate trips back after numerous calls saying they would be
there, still waiting. l found it a very expensive week to have her saying she was bored, will not be recommending or using them again, disappointed sister.
Reply from Margaret Sutcliffe, Manager at HillcroftHi Ros, firstly I would like to thank you for your comments regarding your sister's stay with us. We are disappointed with some of your comments however the overall rating we welcome as part of our continued commitment to providing the best possible care to all of our residents. We take all reviews seriously to improve the service we provide. Throughout your sister's one week stay she did enjoy the meals out x two and the entertainers that came into the home to which she was dancing and singing along to. The feedback from your sister throughout her stay and on leaving was positive and she was looking forward to returning to stay with the friends she had made.
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Review from Clare K (Granddaughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and welcoming on arrival, are always forthcoming with information eg how well my relative has slept, what they have eaten for breakfast and lunch and how much. The room is always clean. I am very happy with the service and am very confident that my relative is happy there.
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Review from Caroline B (Relative of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited Monday 4pm and stayed for an hour. During this time, tea is served. The staff are very patient. They encourage residents to eat and will assist those that need it. I feel that my relative is well cared for.
Reply from Margaret Sutcliffe, Manager at HillcroftThank you for your kind response.
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Review from Barbara W (Wife of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am always made welcome when I call in to visit.
The staff are all very pleasant and are always busy.
Reply from Margaret Sutcliffe, Manager at HillcroftThank you, Barbara, it is an absolute pleasure to look after your husband.
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Review from Janis G (Daughter of Resident) published on 11 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial telephone call that I made to Hillcroft, I have found the staff to be extremely helpful with me and the residents. The residents are cared for to a very high standard.
I have been at the care home when the evening meal was prepared and the food looked very fresh and appealing.
Reply from Margaret Sutcliffe, Manager at HillcroftThank you, Janis, we enjoy having your mum in our home.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Hillcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Hillcroft is calculated as follows: ( (226 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 263 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillcroft is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Peter McCarten

Job Title: Home Manager Joined: 2022

Peter has gained a wealth of knowledge and experience in providing care and nursing support to elderly people which helps enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for his residents.


Peter extends his caring approach to his colleagues and works closely with them to bring out the best in people and deliver care in a way that they gain the most benefit in a warm and welcoming home.


He has enjoyed working alongside local schools and nurseries as he believes our residents always enjoy seeing the children. Bringing communities closer is always high on Peter's agenda.


Peter loves to meet new residents and their families and get to know them on a personal and professional level. Sharing experiences and learning what enriches people's lives is really important to him.


"For me, kind care is about enriching the lives of our Residents and ensuring the care we provide to them is delivered in a very respectful and dignified way. We can achieve this by ensuring the service we provide is one which promotes quality care and achieves very good outcomes for people"

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcroft to verify any information. View our terms and conditions. Hillcroft has an Enhanced Service - more info.