






Hillcroft is registered to provide personal care services, within a homely interior that is ideal for adults over 65.
A professional team specialise in dementia care and strive for quality in all service areas.
En-suite bedrooms means residents can have their privacy respected, while the home is ideally situated for access to community life and amenities.
Care Provided by Hillcroft
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Weekly fees at Hillcroft are dependent on room choice. All bedrooms are en-suite with shower facilities available. We have a daily in house laundering service which is inclusive of price and our kitchen cater for all your needs. There is a Full English breakfast is available daily and a choice of nutritious meals throughout the day.
Hairdressing and Chiropody charges are separate, however are both reasonably priced.
The price(s) shown are provided by the care home. Contact Hillcroft for full pricing details and T&Cs.
Contact Hillcroft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Carewise Homes Ltd
- Private Owned
Person in charge
- Peter McCarten (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
- Number of floors: 2
Room Information
- Single Rooms (35)
- Single Rooms with ensuite Wet Room (35)
Visiting
- The home have open visiting hours but do like to give residents a protected mealtime
Parking
- Off road parking is available at the front of the home.
Hillcroft Reviews (67)
Hillcroft has a Review Score of 9.8 (9.778) out of 10, based on 23 reviews in the last 2 years.
Over all time Hillcroft has 67 reviews.
My husband is extremely happy and well cared for in Hillcroft. The staff are professional and friendly in sometimes challenging situations. There is an excellent variety of stimulating entertainment. I cannot praise the staff enough, they greet me and treat me like family.
Thank you for your kind review. It a pleasure to be able to look after your husband and we will continue to care for him in the best way possible.
Hillcroft is a very happy home that makes my mum and our family very welcome. My mum settled very quickly because of the exceptional staff. All staff are kind, caring and have taken the time to get to know my mum and her ways. I enjoy visiting my mum and know when I leave she is in safe hands. Since my mum has been a resident at Hillcroft, I have felt less anxious, knowing she is with staff who genuinely care. Thank you.
Many thanks for your review. It is great to know that you value our staff so much and have had a positive experience so far. We will continue to look after your mum in the best way we can so she continues to have a quality of life living at Hillcroft.
It honestly feels like a home from home, not clinical like some others in the area. My friend came on leaps and bounds whilst here due to the exceptional care given.
Many thanks for your honest review. We are really pleased that your friend improved greatly whilst they lived here and we were really sad to see them leave as we know they enjoyed the experience of living in the home so much.
Mum spent 7 months at Hillcroft and during her time there she was always treated with the utmost respect and kindness from the wonderful staff there. One of our family would visit Mum every day and she was always clean and well dressed. Any issues we had were dealt with promptly and the manager was friendly and approachable. During her stay at Hillcroft, we knew Mum was safe and valued as a member of the Hillcroft family. I would have no hesitation in recommending Hillcroft. Heartfelt thanks to the manager and his staff, they do a difficult job with grace and good humour.
It was an absolute pleasure to be able to look after your mum at Hillcroft and we are all missing her! We are glad that your family feel that our staff treated her with respect and kindness and I will pass on your comments to them. Thank you again for choosing Hillcroft as your mum's preferred place of care earlier this year. We hope that the family are well!
My relative is not being given what they like to eat.
Thank you for your recent feedback. We pride ourselves on our first impressions at Hillcroft and have not received any negative feedback to date regarding mal-odour in the home. We will of course ensure that we further enhance this area of the foyer for everyone who enters the building.
Meal...
My mum has settled well at Hillcroft. The staff are all very caring and kind. They're attentive and professional and always make me feel welcome. My mum's bedroom is cosy and warm and always cleaned to a very high standard with clean, fresh bedding and a clean bathroom. Often music is played at mealtimes, which I think the residents really enjoy. I do sometimes feel the staff are over-stretched and could do with an extra carer to help out. This is particularly visible at weekends. More activities would be nice to see.
Many thanks for your review. We are glad to know that your mum has settled in well at the home. It is also good to know that you feel our staff are caring, attentive and professional. We acknowledge your comments about activities and will look into bringing in more activities and entertainment for the residents at the home so they have a more meaningful and enjoyable day.
My mum has been a resident of this home for 2 years. The staff are amazing. Any issues are resolved quickly. Although during her time there have been four different managers, the staff remain consistent in the care of the residents. The staff seem happy in their work and have positive attitudes towards the residents encouraging them to be as independent as possible. It has recently been refurbished and this is ongoing. The chefs will cater to a request for a different meal if asked. They have activities and celebrate birthdays and occasions such as st Patrick’s day, Halloween and Valentine’s Day and of course Christmas. The residents love it when they have a group singing or animals visiting. There is a hairdresser available at weekends. Just because someone goes into a care home doesn’t mean their life is over.
Many thanks for your lovely review. Our residents are at the heart of everything we do at Hillcroft. It is our pleasure to be able to look after your mum for you.
My mother has had the best of care over the seven years that she has been at Hillcroft Care Home and I have never had any reason to be worried or concerned about her care. I am totally satisfied with the home and the staff. They are all lovely with my mum.
Thank you Carol for your kind words. Looking after your mum is our pleasure. Kindest regards Amanda
Fantastic accommodation to Dad's changing needs. Staff keep us informed of all aspects of Dad's care. Staff are so kind and caring and show compassion to all residents. They take care of all possible needs and are the nicest, kindest, smiliest people! Whatever they are paid, is not enough.
Thank you for taking the time to complete this review, we value your support. It is our pleasure to support your dad in our home.
We have found the care to be outstanding. We are confident that Dad is safe, secure and well cared for. Staff always share information. They are professional, friendly and genuinely care for the residents. Thank you to all.
Thank you for your kind words. It's a pleasure to support your dad here at Hillcroft care home.
My friend has been a resident at Hillcroft Care Home for over seven years. In recent years his health is declining, he is now unable to go out. Staff ensure that he is well cared for, clean and warm. Management are always happy to talk to you. Staff inform me of any concerns they have. Rooms are clean and comfortable. Food is good. I know my friend is well cared for.
Thank you for taking the time completing the review, as always its our pleasure to support your friend. Kindest regards.
My mum has been in Hillcroft for nearly two year now. Ever since she's been there myself and the rest of the family are happy and relaxed knowing she is in great hands and getting looked after properly. All through Covid and beyond the staff have been brilliant especially with their activities keeping the residents entertained and our monthly emails and social media posts to keep the families updated.
Thankyou for your review, its our pleasure to care for your mum. kindest regards Amanda
The staff and management at Hillcroft are always very polite and courteous, and nothing is too much trouble to them. I find them to be very supportive and would highly recommend them.
Thank you for your kind words, it is always a pleasure to support your husband.
I will be ever grateful to the management and staff for the quality of care my Mum received during her 23 months at Hillcroft. She was always treated with respect and dignity by the cheerful, positive and professional staff. They gave her the best possible care. Mum was happy and made new friends. They encouraged Mum to be as independent as possible but always gave her attention and support when needed. Mum enjoyed the outings, activities and entertainments. She found the home-cooked meals appetising and enjoyable. The home remained COVID free because of very effective decision making by the manager and rigorous routines followed by all. Staff were always very welcoming and communication with family, when needed was first class.
My mother was cared for with dignity and love. Nothing was too much trouble, and the staff were patient and cheerful. We were always welcomed with smiles whenever we called and offered a cup of tea. The activities were varied and enjoyable. A real effort to improve the daily experiences of relatives was evident. The staff wanted residents to enjoy themselves. Hillcroft is well run and full of kind motivated staff.
My husband has been resident at Hillcroft since April 2019. From the moment of our arrival, the staff were there to help and support us in every way. My husband's care has continued to be exemplary. I visit him several times per week and I am always welcomed warmly into the 'family'. The staff are so kind and will always make time for me even when they are busy. My husband was quite ill when he arrived but staff went out of their way to help him to settle and he continues to be settled and content. There are regular and frequent activities, outings and entertainment sessions which my husband thoroughly enjoys and which family members are always invited to participate in. The food is freshly cooked and nutritious. Support and encouragement is always there to ensure he eats and takes his medication. His personal care needs are met with kindness, compassion and dignity. I am so grateful to all the staff at Hillcroft for their care of my husband and would unreservedly recommend this care home.
Thank you for your heartfelt review, it has been an absolute pleasure working with both yourself and your husband. It is lovely to see how he has settled into Hillcroft and enjoying the daily activities and outings and how relaxed you are now and able to enjoy the quality time with your husband. Once again thank you.
My sister was on a weeks respite. They were supposed to go on outings and trips, she went on one trip out for tea. She complained about the food either burnt and said even staff complained. They also lost a lot of her clothes, l made three separate trips back after numerous calls saying they would be there, still waiting. l found it a very expensive week to have her saying she was bored, will not be recommending or using them again, disappointed sister.
Hi Ros, firstly I would like to thank you for your comments regarding your sister's stay with us. We are disappointed with some of your comments however the overall rating we welcome as part of our continued commitment to providing the best possible care to all of our residents. We take all reviews...
Staff are always friendly and welcoming on arrival, are always forthcoming with information eg how well my relative has slept, what they have eaten for breakfast and lunch and how much. The room is always clean. I am very happy with the service and am very confident that my relative is happy there.
I visited Monday 4pm and stayed for an hour. During this time, tea is served. The staff are very patient. They encourage residents to eat and will assist those that need it. I feel that my relative is well cared for.
Thank you for your kind response.
The staff are all very pleasant and are always busy.
Thank you, Barbara, it is an absolute pleasure to look after your husband.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 November 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hillcroft.
There are no upcoming events for Hillcroft.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Carewise Homes Ltd
- 31 Jan 2025Recipient: Carewise Homes Ltd
- 31 Jan 2024Recipient: Carewise Homes Ltd
Accreditations
There are no accreditations posted yet for Hillcroft.
Meet the Team (1)

Peter has gained a wealth of knowledge and experience in providing care and nursing support to elderly people which helps enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for his residents.
Peter extends his caring approach to his colleagues and works closely with them to bring out the best in people and deliver care in a way that they gain the most benefit in a warm and welcoming home.
He has enjoyed working alongside local schools and nurseries as he believes our residents always enjoy seeing the children. Bringing communities closer is always high on Peter's agenda.
Peter loves to meet new residents and their families and get to know them on a personal and professional level. Sharing experiences and learning what enriches people's lives is really important to him.
"For me, kind care is about enriching the lives of our Residents and ensuring the care we provide to them is delivered in a very respectful and dignified way. We can achieve this by ensuring the service we provide is one which promotes quality care and achieves very good outcomes for people"
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillcroft to verify any information. View our terms and conditions. Hillcroft has an Enhanced Service -more info.