Hillcroft

16/18 Long Lane, Aughton, Ormskirk L39 5AT
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9.8 66 Reviews
  • Hillcroft, Ormskirk
Hillcroft is registered to provide personal care services, within a homely interior that is ideal for adults over 65.

A professional team specialise in dementia care and strive for quality in all service areas.

En-suite bedrooms means residents can have their privacy respected, while the home is ideally situated for access to community life and amenities.
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Care Provided by Hillcroft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1200
  • Self-Funded Residential Dementia Care: £950 – £1200
  • RESPITE Self-Funded Residential Care: £950 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1200

Weekly fees at Hillcroft are dependent on room choice. All bedrooms are en-suite with shower facilities available. We have a daily in house laundering service which is inclusive of price and our kitchen cater for all your needs. There is a Full English breakfast is available daily and a choice of nutritious meals throughout the day.


Hairdressing and Chiropody charges are separate, however are both reasonably priced.

These prices are only a guideline, please contact Hillcroft to find out the exact price for your requirements.

Contact Hillcroft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hillcroft to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Raycare Ltd
  • Privately Owned

Person in Charge

  • Peter McCarten (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (35)

Visiting

  • The home have open visiting hours but do like to give residents a protected mealtime

Parking

  • Off road parking is available at the front of the home.

Hillcroft Reviews (66)

9.8

Hillcroft has a Review Score of 9.8 (9.768) out of 10, based on 22 reviews in the last 2 years.
Over all time Hillcroft has 66 reviews.

Overall Experience
  • 55
  • 9
  • 0
  • 2
  • 0
Date Published
  • 66
  • 8
  • 14
  • 22
  • 44
Reviewer Connection to Hillcroft
  • 24
  • 11
  • 5
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from Robert (Nephew of Resident) published on 10 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Hillcroft to be an excellent care home. The staff are friendly, helpful and caring. They treat the residents with care and dignity. Overall I wouldn't hesitate recommending to anyone.
Reply from Margaret Suttcliffe, manager at HillcroftThank you for your kind words
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Review from Graham W (Resident) published on 5 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately in March this year (2016) my dad had to go into full time care due to Alzheimer's and other debilitating illnesses. Mum couldn't cope anymore, after a few weeks we were visited by two members of staff from Hill Croft care home in Aughton. Not long after, dad was taken there full time.
The
service they provide is second to none, the management go above and beyond to help not just the residents settle in but family members are at ease leaving loved ones behind. The staff are very friendly and are always available for a chat and to explain about what your family member has been like and what they have done. The home is just amazing and you feel relaxed leaving dad there. Can't thank the staff enough, they do an amazingly difficult job very well. Would I recommend this care home to anyone?
Yes in a heartbeat.


Thank you Hillcroft TEAM we now sleep at night knowing dad is safe and very looked after xx
Out of TEN it is definitely TWENTY.

Reply from Margaret Suttcliffe, manager at HillcroftThank you Graham your comments are touching and very much appreciated by all here at Hillcroft, we know it is a very difficult time for all your family and will always be here to support you.
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Review from Danielle M (Granddaughter of Resident) published on 4 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
With all the bad media you see nowadays I believe that the staff and management here require very high praise for the amazing care and welcoming environment they have created and maintain here. As family of a resident we are always welcome and not restrained to visiting times, a small feature that gives
peace of mind. With children being welcomed just as much as adults, and welcomed to interact with all residents and staff alike. Always the warm inviting smell of fresh home cooked food in the air and lots of entertainment and family fun days organised regularly. Cannot thank the staff enough for the amazing job they do on a daily basis, not just with My Grandad, who has settled in very well, but with us as a family, as we always feel welcomed.
Reply from Margaret Suttcliffe, manager at HillcroftDear Danielle thank you so much for your comments and kind words, it is lovely to read your review and a pleasure to care for your granddad
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Review from Rebecca W (Granddaughter of Resident) published on 2 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Granddad has been at Hillcroft for six months and settled in so much, thanks to all the amazing staff who bend over backwards to make every person in Hillcroft feel safe and relaxed. Not only are they exceptional with members living there, they are amazing with us. The families and always helpful
with our needs too. I could go on and on how amazing this care home is but, just a few things that make it special are; the food is fab lots of entertainment planned, they genuinely care, my granddad goes on lots of days out, garden is beautiful, the place is spotless, very relaxing, we are welcome any time and most of all my grandad is happy. We always leave happy and relieved he is happy there.
Reply from Margaret Suttcliffe, Manager at HillcroftHi Rebecca, thank you so much for your lovely comments, it really means a lot to the staff here at Hillcroft.
It is a pleasure to care for your granddad.
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Review from Josephine M (Daughter of Resident) published on 27 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hillcroft for the last 8 months. I can honestly say that Hillcroft is a wonderful home. I feel at ease as I know my mother is being looked after and cared for. The staff are extremely friendly and hospitable. The staff keep you informed if there are any concerns
regarding your loved one and also alert you when your loved one is unwell. My mother has dementia and was living with me at the beginning of last year and her dementia took a turn for the worse. I had the daunting task of finding a suitable home for her. The first home that my mother was in was absolutely awful and my mother was quite distressed all the time she was there. My mother was assessed by Hillcroft and was accepted as a resident in December 2015. My mother seems to enjoy being at Hillcroft and is more settled which makes me happy.
Reply from Margaret Suttcliffe, manager at HillcroftThank you for your kindness, I will pass on your comments to the staff
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Review from Marie D (Daughter-in-law of Resident) published on 26 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Currently my father-in-law is full time here. It's a lovely clean and safe place, garden is lovely. Staff have been amazing. It helps to know he is in such an amazing place where he gets the care he needs.
Reply from Margaret Suttcliffe, manager at HillcroftThank you for your kind words it is appreciated by all the staff in Hillcroft.
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Current Review Score: 9.8 (9.768)

Overview of Review Score

The Review Score of 9.8 (9.768) out of 10 for Hillcroft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.768 for Hillcroft is calculated as follows: ( (226 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 263 Ratings = 4.768
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hillcroft is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Peter McCarten

Job Title: Home Manager Joined: 2022

Peter has gained a wealth of knowledge and experience in providing care and nursing support to elderly people which helps enrich their lives. He is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for his residents.


Peter extends his caring approach to his colleagues and works closely with them to bring out the best in people and deliver care in a way that they gain the most benefit in a warm and welcoming home.


He has enjoyed working alongside local schools and nurseries as he believes our residents always enjoy seeing the children. Bringing communities closer is always high on Peter's agenda.


Peter loves to meet new residents and their families and get to know them on a personal and professional level. Sharing experiences and learning what enriches people's lives is really important to him.


"For me, kind care is about enriching the lives of our Residents and ensuring the care we provide to them is delivered in a very respectful and dignified way. We can achieve this by ensuring the service we provide is one which promotes quality care and achieves very good outcomes for people"

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