Submit a Review for Charles Court Care Home
The Ploughman, Hereford, HR2 6GG
View full details of Charles Court Care HomeLatest Reviews for Charles Court Care Home
30 June 2026
After a really bad stroke, my father was placed in Charles Court by the Council. We looked at other homes, but when the time came to choose a permanent place, we decided to keep him at Charles Court. He has now been there 15 months. He is happy, content and medically very well looked after. Personal
care is also very good. Residents are treated with dignity, patience and genuine affection. All staff, cleaners, carers, nurses and management are the home's greatest asset. Any request from resident or family are swiftly attended to. The home is purpose built, so it is spacious, light & airy, not a converted old house. I would have no hesitation in recommending this home.
29 June 2026
For the first time in years I managed to have a holiday abroad, without any problems. I could only do this knowing my relatives were being cared for at Charles Court. I've seen the amazing care they all provide over the last several months, so I felt able to take a holiday, confident that they would
be well looked after. I felt guilty about going as most days I visit but staff reassured me I had every right to go. There were no problems at all. I'm so grateful to them all.
10 March 2026
Mom received best care possible during her short stay at Charles Court. She was end of life for the 4 weeks she was there, but every member of your team were amazing to her and us as a family, in what was a very difficult time. There was a strong feeling of family ethics. I would definitely
recommend this home to others. Thank you for all your kindness and respect.
30 January 2026
Both my parents were residents at Charles Court Care Home. Our Mum for 6 years until she sadly passed in December and my Dad joined her two years ago until he passed last August. We can't thank all the staff for the most amazing care they gave them both and whom became like extended family to mum
and dad. My parents trusted them, and this brought a great deal of peace of mind to us as family, knowing that not only were they so well cared for but they felt safe.
They knew mum and dad as individuals and delivered person centred care throughout to them. We can't thank them enough for everything they did for us. We'd highly recommend you as a home.
12 January 2026
My mother-in-law has been a resident at Charles Court Care Home for 4 months. The staff are all wonderful and helped her to settle in quickly. The support provided by staff is second to none. When we visit, we can see my mother-in-law before she sees us and she looks happy and content. It's
comforting for the family to know that she is well cared for and safe.
25 December 2025
My aunt, for whom I was also Power of Attorney, was resident at Charles Court for almost 8 years, and in that time she received nothing but the most caring and friendly care.
I cannot rate this home and its team highly enough; they are calm, empathic and always put the needs of residents and their
families first.
The fact that many staff were there for her entire stay also shows me that this is a stable environment with a quality team - I was so pleased that many knew her as she was and not as her illness meant she became towards the end, as it made the last year or two all the better for the family as we felt that they knew, therefore, how she would like to be treated even when she could no longer communicate it for herself..
Sadly, my aunt died last week; however, true to form Charles Court have been supportive and efficient throughout the process and as a family we wish to thank them for all they have done and continued to do even after she had left their care.
17 September 2025
I am more than satisfied and delighted with the care and service that my stepson has received over the first few years that he has spent with you, and he is very happy there. Many thanks.
05 September 2025
I am very happy with the care my mum receives at Charles Court. The staff are kind, caring, supportive and very hardworking. They are very approachable and keep me well informed concerning any changes in my mum's health and wellbeing. My mum, and us as a family, are treated with great kindness and
compassion and dignity.
03 September 2025
Since the Care Home has been taken over recently it is nice to see the front reception desk manned with lovely staff . The corridors smell lovely and clean and in a few weeks the home overall seems a nicer place to visit....Good job, well done in
08 July 2025
Very kind staff, very clean and welcoming. Nothing too much trouble. Food is excellent.
14 March 2025
Staff very friendly and always willing to help and the same goes for management. His room was homely and comfortable. I am very grateful for the care and consideration given to my friend.
12 June 2024
My late Mother spent the last three months of her life at Charles Court. She was almost blind with epilepsy and Alzheimer's. She had reverted to her Italian language but the staff went the extra mile to try and communicate and comfort her in her own language. The staff from the HCA's to the
management were exactly who you would want to look after your most loved one.
10 January 2024
My mother received excellent care whilst she was in the home. I have nothing but praise for the staff.
10 January 2024
I was so happy to see my friend so happy. When she first came here she was so low and ill. She has told me that nothing is too much trouble for any of the staff. My friend has her hair done regularly and is so much like her old self. Thank you all for your hard work.
05 September 2023
Very ill resident treated with utmost respect, dignity and affection. Resident has no regular visitors. He is 'very happy'. Thank you.
15 November 2022
Well managed - great staff, friendly and professional. Good understanding of my dad's issues.
15 November 2022
The atmosphere in the care home is wonderful. It is spotless. The staff are fantastic, they are so sweet with her. I could not wish for a better care home for her.
27 May 2022
My father was in Charles Court Care Home. Excellent facilities and nursing and care.
27 October 2020
My Mum has been a resident of Charles Court for 2 years following three years of age-related ill health, in and out of the hospital. Since then her health has improved enormously, fresh regular meals and the care and attention from staff have given her her life back. A recent problem was swiftly
dealt with by the nursing staff, and I was kept up to date by telephone. During this particularly difficult time, with the Covid-19 situation, it is reassuring to know that she is well and in good hands.
26 October 2020
My mum came to Charles Court with dementia following a fall. The care she received in the final months of her life was excellent. The staff were caring, compassionate and treated her with dignity and respect. Importantly they also supported us over a difficult time, keeping us fully informed and
involved to the end. We are grateful for the care and comfort they provided.
Latest Reviews for Charles Court Care Home
30 June 2026
After a really bad stroke, my father was placed in Charles Court by the Council. We looked at other homes, but when the time came to choose a permanent place, we decided to keep him at Charles Court. He has now been there 15 months. He is happy, content and medically very well looked after. Personal
care is also very good. Residents are treated with dignity, patience and genuine affection. All staff, cleaners, carers, nurses and management are the home's greatest asset. Any request from resident or family are swiftly attended to. The home is purpose built, so it is spacious, light & airy, not a converted old house. I would have no hesitation in recommending this home.
29 June 2026
For the first time in years I managed to have a holiday abroad, without any problems. I could only do this knowing my relatives were being cared for at Charles Court. I've seen the amazing care they all provide over the last several months, so I felt able to take a holiday, confident that they would
be well looked after. I felt guilty about going as most days I visit but staff reassured me I had every right to go. There were no problems at all. I'm so grateful to them all.
10 March 2026
Mom received best care possible during her short stay at Charles Court. She was end of life for the 4 weeks she was there, but every member of your team were amazing to her and us as a family, in what was a very difficult time. There was a strong feeling of family ethics. I would definitely
recommend this home to others. Thank you for all your kindness and respect.
30 January 2026
Both my parents were residents at Charles Court Care Home. Our Mum for 6 years until she sadly passed in December and my Dad joined her two years ago until he passed last August. We can't thank all the staff for the most amazing care they gave them both and whom became like extended family to mum
and dad. My parents trusted them, and this brought a great deal of peace of mind to us as family, knowing that not only were they so well cared for but they felt safe.
They knew mum and dad as individuals and delivered person centred care throughout to them. We can't thank them enough for everything they did for us. We'd highly recommend you as a home.
12 January 2026
My mother-in-law has been a resident at Charles Court Care Home for 4 months. The staff are all wonderful and helped her to settle in quickly. The support provided by staff is second to none. When we visit, we can see my mother-in-law before she sees us and she looks happy and content. It's
comforting for the family to know that she is well cared for and safe.
25 December 2025
My aunt, for whom I was also Power of Attorney, was resident at Charles Court for almost 8 years, and in that time she received nothing but the most caring and friendly care.
I cannot rate this home and its team highly enough; they are calm, empathic and always put the needs of residents and their
families first.
The fact that many staff were there for her entire stay also shows me that this is a stable environment with a quality team - I was so pleased that many knew her as she was and not as her illness meant she became towards the end, as it made the last year or two all the better for the family as we felt that they knew, therefore, how she would like to be treated even when she could no longer communicate it for herself..
Sadly, my aunt died last week; however, true to form Charles Court have been supportive and efficient throughout the process and as a family we wish to thank them for all they have done and continued to do even after she had left their care.
17 September 2025
I am more than satisfied and delighted with the care and service that my stepson has received over the first few years that he has spent with you, and he is very happy there. Many thanks.
05 September 2025
I am very happy with the care my mum receives at Charles Court. The staff are kind, caring, supportive and very hardworking. They are very approachable and keep me well informed concerning any changes in my mum's health and wellbeing. My mum, and us as a family, are treated with great kindness and
compassion and dignity.
03 September 2025
Since the Care Home has been taken over recently it is nice to see the front reception desk manned with lovely staff . The corridors smell lovely and clean and in a few weeks the home overall seems a nicer place to visit....Good job, well done in
08 July 2025
Very kind staff, very clean and welcoming. Nothing too much trouble. Food is excellent.
14 March 2025
Staff very friendly and always willing to help and the same goes for management. His room was homely and comfortable. I am very grateful for the care and consideration given to my friend.
12 June 2024
My late Mother spent the last three months of her life at Charles Court. She was almost blind with epilepsy and Alzheimer's. She had reverted to her Italian language but the staff went the extra mile to try and communicate and comfort her in her own language. The staff from the HCA's to the
management were exactly who you would want to look after your most loved one.
10 January 2024
My mother received excellent care whilst she was in the home. I have nothing but praise for the staff.
10 January 2024
I was so happy to see my friend so happy. When she first came here she was so low and ill. She has told me that nothing is too much trouble for any of the staff. My friend has her hair done regularly and is so much like her old self. Thank you all for your hard work.
05 September 2023
Very ill resident treated with utmost respect, dignity and affection. Resident has no regular visitors. He is 'very happy'. Thank you.
15 November 2022
Well managed - great staff, friendly and professional. Good understanding of my dad's issues.
15 November 2022
The atmosphere in the care home is wonderful. It is spotless. The staff are fantastic, they are so sweet with her. I could not wish for a better care home for her.
27 May 2022
My father was in Charles Court Care Home. Excellent facilities and nursing and care.
27 October 2020
My Mum has been a resident of Charles Court for 2 years following three years of age-related ill health, in and out of the hospital. Since then her health has improved enormously, fresh regular meals and the care and attention from staff have given her her life back. A recent problem was swiftly
dealt with by the nursing staff, and I was kept up to date by telephone. During this particularly difficult time, with the Covid-19 situation, it is reassuring to know that she is well and in good hands.
26 October 2020
My mum came to Charles Court with dementia following a fall. The care she received in the final months of her life was excellent. The staff were caring, compassionate and treated her with dignity and respect. Importantly they also supported us over a difficult time, keeping us fully informed and
involved to the end. We are grateful for the care and comfort they provided.