Charles Court Care Home has a Review Score of 9.0 (8.993) out of 10, based on 8 reviews in the last 2 years. Over all time Charles Court Care Home has 41 reviews.
Overall Experience
31
9
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Date Published
41
4
5
8
33
Reviewer Connection to Charles Court Care Home
14
7
4
4
4
3
2
1
1
1
Total of 41, showing 1-20
Review from Gilbert S (Stepfather of Resident) published on 17 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am more than satisfied and delighted with the care and service that my stepson has received over the first few years that he has spent with you, and he is very happy there. Many thanks.
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Review from H E (Daughter of Resident) published on 5 September 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am very happy with the care my mum receives at Charles Court. The staff are kind, caring, supportive and very hardworking. They are very approachable and keep me well informed concerning any changes in my mum's health and wellbeing. My mum, and us as a family, are treated with great kindness and compassion
and dignity.
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Review from Jan P (Friend of Resident) published on 3 September 2025
Submitted via Website • Report
Overall Experience4.0 out of 5
Since the Care Home has been taken over recently it is nice to see the front reception desk manned with lovely staff . The corridors smell lovely and clean and in a few weeks the home overall seems a nicer place to visit....Good job, well done in
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Review from Victoria H (Wife of Resident) published on 8 July 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very kind staff, very clean and welcoming. Nothing too much trouble. Food is excellent.
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Review from Lorraine S (Friend of Resident) published on 14 March 2025
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Staff very friendly and always willing to help and the same goes for management. His room was homely and comfortable. I am very grateful for the care and consideration given to my friend.
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Review from F P (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My late Mother spent the last three months of her life at Charles Court. She was almost blind with epilepsy and Alzheimer's. She had reverted to her Italian language but the staff went the extra mile to try and communicate and comfort her in her own language. The staff from the HCA's to the management
were exactly who you would want to look after your most loved one.
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Review from D T (Son of Resident) published on 10 January 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My mother received excellent care whilst she was in the home. I have nothing but praise for the staff.
Reply from Eluned Weston, Manager at Charles Court Care Home
We appreciate you taking the time to leave us an excellent review. It's always a pleasure to read positive feedback, and relay these comments back to our team members here at Charles Court Care Home; staff are always overwhelmed when their hard work and commitment are recognised. Thank you again for your kind words.
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Review from Susan T (Friend of Resident) published on 10 January 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I was so happy to see my friend so happy. When she first came here she was so low and ill. She has told me that nothing is too much trouble for any of the staff. My friend has her hair done regularly and is so much like her old self. Thank you all for your hard work.
Reply from Eluned Weston, Registered Manager at Charles Court Care Home
Thank you for your lovely review. We are pleased to hear your friend is happy and settled here at Charles Court. I will pass your kind words on to the rest of the team here at the home.
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Review from Carl A (Friend of Resident) published on 5 September 2023
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very ill resident treated with utmost respect, dignity and affection. Resident has no regular visitors. He is 'very happy'. Thank you.
Reply from Eluned Weston, Registered Manager at Charles Court Care Home
Thank you for your kind feedback. At Charles Court we take pride in providing high quality support to enhance our residents’ quality of life. We are so pleased to hear that your friend is happy here.
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Review from Paul K (Son-in-law of Resident) published on 15 November 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Well managed - great staff, friendly and professional. Good understanding of my dad's issues.
Reply from Eluned Weston, Registered Manager at Charles Court Care Home
We really appreciate your kind review, Paul. We are very glad to hear that you are happy with the care provided to your dad and that you have such kind words to say about the team here at Charles Court. It's always a pleasure to read positive feedback and relay these comments back to our team members. Thank you again for leaving us feedback.
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Review from Deborah S (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The atmosphere in the care home is wonderful. It is spotless. The staff are fantastic, they are so sweet with her. I could not wish for a better care home for her.
Reply from Eluned Weston, Registered Manager at Charles Court Care Home
Thank you for taking the time to leave us a review, Deborah. We are so pleased that you and your mother have had a positive experience here at Charles Court. Please be assured that your kind comments will be passed along to the rest of our support team here at the home.
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Review from Julia C (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My father was in Charles Court Care Home. Excellent facilities and nursing and care.
Reply from Eluned Weston, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Alasdair C (Nephew of Resident) published on 19 May 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
I have found Charles Court in Hereford to be the most caring and professional place. My aunt could not wish for better.
The staff are diligent and thorough but always with a friendly, personal and very human touch.
Nothing seems to be too much for them; whether in caring for my aunt and her changing
needs as her condition progresses; or in supporting me and her family helping us cope with her illness.
My aunt has given the team at Charles Court challenges as her health has declined. At every stage I am kept up to date with what is going on and how they intend to handle it. Their calm professionalism and understanding of the situation is always reassuring.
From the receptionist at the front door, to the nursing and care staff, the activities coordinator and right up to the home manager, I feel everyone has my aunt's best interests at heart and they have got to know her and me.
This all makes having a relative in a care setting much easier to handle.
Reply from Tracey Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Rachel P (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Thank you Charles Court Care Home for the exceptional care you have shown my mum. As nominated visitor it was fantastic to be back in seeing Mum in person - she looks well, tidy, has put on weight and no different to now we last saw her, pre-Covid. The communication regarding visiting has been fantastic
and we've been looked after well.
Reply from Tracey Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Jill L (Daughter of Resident) published on 27 October 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
My Mum has been a resident of Charles Court for 2 years following three years of age-related ill health, in and out of the hospital. Since then her health has improved enormously, fresh regular meals and the care and attention from staff have given her her life back. A recent problem was swiftly dealt
with by the nursing staff, and I was kept up to date by telephone. During this particularly difficult time, with the Covid-19 situation, it is reassuring to know that she is well and in good hands.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from D W (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
My mum came to Charles Court with dementia following a fall. The care she received in the final months of her life was excellent. The staff were caring, compassionate and treated her with dignity and respect. Importantly they also supported us over a difficult time, keeping us fully informed and involved
to the end. We are grateful for the care and comfort they provided.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Margaret P (Daughter of Resident) published on 12 October 2020
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Felt very confident in the care and attention given to mother. She was kept clean and tidy and well-fed. The staff were very caring and looked after all the residents well.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. The positive comments will be shared with the teams and we are so happy for the family that things have worked out. Thank you again for taking the time to provide us with valuable feedback.
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Review from Susan Y (Daughter of Resident) published on 15 April 2020
Submitted via Postal Card • Report
Overall Experience4.0 out of 5
Professional and caring, Mum was happy with everyone at Charles Court.
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Review from R H (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Mum was offered a room for 2 weeks respite following many weeks in hospital. In just one week, she has improved beyond my expectations - she's being dressed - eating and drinking and so much more alert, all thanks to the team at Charles Court.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. The positive comments will be shared with the teams and we are so happy for the family that things have worked out. Thank you again for taking the time to provide us with valuable feedback.
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Review from M G (Son of Resident) published on 11 March 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Both my mother and father were in Charles Court. My father passed away in the very early hours of today after circa 4 months in Charles Court.
Throughout, he had received the most caring and attentive care. All the staff, including management, have been so happy in their work and is the type of home
you hope your parents will utilise. We are more than happy that my mother will receive happy support in the future. It must be hard for staff at many times but they always remain willing.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are lovely and we have spoken to the family. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Current Review Score: 9.0 (8.993)
Overview of Review Score
The Review Score of 9.0 (8.993) out of 10 for Charles Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Charles Court Care Home is calculated as follows:
(
(66 Excellents x 5)
+
(23 Goods x 4)
+
(4 Satisfactorys x 3)
)
÷ 93 Ratings = 4.667
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.326 Points relating to the number of positive Reviews for Charles Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
= 3.8
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 76 registered maximum number of service users is 15.2. 8 Positive Reviews ÷ 15.2 = 0.526
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Report
Frequently Asked Questions about Charles Court Care Home
What types of Care is Charles Court Care Home registered for?
Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Charles Court Care Home have?
There are 76 Single Rooms.
What are the Facilities & Services at Charles Court Care Home?
Close to Local shops, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.
How far is Charles Court Care Home to the centre of Hereford?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charles Court Care Home to verify any information. View our terms and conditions. Charles Court Care Home has an Enhanced Service - more info.
