Charles Court Care Home

The Ploughman, Hereford HR2 6GG

Group: Priory Adult Care

Person in charge: Tracy Clothier (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Respite Care • Separate Dementia Care Unit • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Charles Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.7 Charles Court Care Home has a Review Score of 8.7 (8.677)

The Review Score of 8.7 (maximum of 10) for Charles Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Charles Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.282 for Charles Court Care Home is calculated as follows: ( (39 Excellents x 5) + (15 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 71 Ratings = 4.282

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.395 Points relating to the number of positive Reviews for Charles Court Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 6 Reviews ÷ 15.2 Target = 0.395

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charles Court Care Home?

  • Extremely LIKELY
    3
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charles Court Care Home

  • Daughter of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

Recently, Mum was admitted to hospital. While there she got a nasty bedsore due to not being turned. So when she got back to the home the carers looked after her really well and prevented Mums sore turning into something worse. Only one niggle I have really is sometimes Mum is forgotten when they bring drinks around.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 16 Feb 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Really impressed with the team at Charles Court, my nan was taken ill in December and we thought that was her gone. She appeared a lot better but left the hospital with a very nasty bedsore which could of been prevented, but thanks to the staff at Charles Court, especially two senior care nurses, my nana has made an amazing recovery and with the constant continued care, she is back to her best self.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 16 Feb 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Good atmosphere clean and friendly.

How likely would you be to recommend Charles Court Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 13 Feb 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Good layout always short of staff mainly on the weekend they have good staff but need to treat them a bit better. The good staff are leaving because they found jobs with more money and less hours.

How likely would you be to recommend Charles Court Care Home? Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Care staff are good but are pushed to their working limit.
They are always short staffed, when they get good staff they don't look after them and they end up leaving.
Staff turnover is very high.
Sort out the staff and it would be a very good home.
Most head nurses are very good but some are not caring and you can wait hours to get a reply out of them.
Management needs a big sort out, never see them, and appear not to worry about their hard working care staff trying to provide a good service.

How likely would you be to recommend Charles Court Care Home? Likely

Average Rating: 

 3.3 out of 5

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been treated wonderfully well at this care home. The food is very good at mother says herself. The room is always kept immaculate and the staff are second to none; always helpful. I would certainly recommend this home to any potential resident. Hats off to Charles Court.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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