Charles Court Care Home

The Ploughman, Hereford HR2 6GG

Charles Court Care Home is a modern facility, located in Hereford, that has a range of nursing care expertise ideal for people suffering from dementia.

A friendly and professional team of carers are skilled in maintaining a calm and relaxing atmosphere that suits those with mental health difficulties, while being understanding to the concerns of families and loved ones.

Charles Court has a total of seventy-six comfortable bedrooms, and all residents have their dignity and independence respected, as well as access to a wide range of activities programmes.

Group: Priory Adult Care

Person in charge: Tracy Clothier (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Respite Care • Separate Dementia Care Unit • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Charles Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Charles Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Charles Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.558 for Charles Court Care Home is calculated as follows: ( (140 Excellents x 5) + (57 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 215 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.921 Points relating to the number of positive Reviews for Charles Court Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 14 Reviews ÷ 15.2 Target = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Charles Court Care Home has a Review Score of 9.5 (9.479) from 18 Reviews


Average Ratings

  • Excellent
    13
  • Good
    3
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charles Court Care Home?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    2
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charles Court Care Home

  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

My experience over the last week has been one of appreciation of the management and all the staff and nurses.
The residence seems to be well looked after and the food is lovely. The staff are happy to help and answer any questions from resident and family members alike.
The rooms are lovely and the facilities seem very good. There is one carer that is a wonderful person and in my opinion was born to be and exceptional carer (An Angel on earth).

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mother-in-law was admitted into this wonderful care home on 12th April 2018.
This has only been one week since she was admitted and I have visited her several times and each time I have visited her I must say that the staff and management have been great.
They all take the time to chat and seem to look after the residents and families very well.
The rooms and food here are lovely and the staff make sure that all the residents want for nothing.
They have entertainment from time to time which is wonderful.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Very well looked after. Good company, good food, excellent staff. Lovely clean modern and all on one level.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Have welcomed my Father-in-Law in fantastic, going out of their way to help him settle in, as had been into a previous care home which wasn't the best and sorting out infection (chest, urine) immediately as soon as they noticed it. Staff lovely and friendly easy to approach about anything.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff very friendly. Have welcomed him in fantastically. Easy to approach. Clean and tidy place. Highly recommended.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think the service is great here. Communication is key between relatives and staff and everyone has it spot on here. They are excellent to the resident sand my grandad is happy here. Best care home I have walked in/been in!

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

From the moment we chose Charles Court for my wife who has Lewy Body Dementia, the staff have helped us and befriended us. From their receptionist, administration, manager, nursing staff, carers and house staff, any problem we have has been sorted out and explained to us. The general health care is excellent and any health problems, a GP is called in quickly.
The food is always hot and varied, plenty of drinks supplied and her room is kept clean and cleaned every day. The ensuite is really good. No problems.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 27 Mar 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Extremely good caring staff. Not only for residents but for relatives as well.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 27 Mar 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Been here for five years. My wife has caring staff. It's a good home. We're very happy.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 06 Mar 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

You cannot fault the care and detail to all residents and visitors. Nothing is too much trouble for the staff. The food is excellent and visitors can have a meal with their loved ones if they wish.
Plenty of space so residents can move about and join in the many activities during the day.
The coordinator arranges bus trips out and people look forward to them.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 01 Mar 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

My Dad is happy and well cared for. Thank you to the lovely staff.

How likely would you be to recommend Charles Court Care Home? Don't know

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Average Rating:   4.9 out of 5

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 28 Feb 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Dad is happy, well looked after and enjoys the entertainment.

How likely would you be to recommend Charles Court Care Home? Don't know

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Average Rating:   5 out of 5

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 28 Feb 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Recently, Mum was admitted to hospital. While there she got a nasty bedsore due to not being turned. So when she got back to the home the carers looked after her really well and prevented Mums sore turning into something worse. Only one niggle I have really is sometimes Mum is forgotten when they bring drinks around.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 16 Feb 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Really impressed with the team at Charles Court, my nan was taken ill in December and we thought that was her gone. She appeared a lot better but left the hospital with a very nasty bedsore which could of been prevented, but thanks to the staff at Charles Court, especially two senior care nurses, my nana has made an amazing recovery and with the constant continued care, she is back to her best self.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 16 Feb 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Good atmosphere clean and friendly.

How likely would you be to recommend Charles Court Care Home? Likely

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Average Rating:   4.8 out of 5

Tracy Clothier, Home Manager at Charles Court Care Home responded to this review on 13 Feb 2018:

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

Good layout always short of staff mainly on the weekend they have good staff but need to treat them a bit better. The good staff are leaving because they found jobs with more money and less hours.

How likely would you be to recommend Charles Court Care Home? Likely

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Average Rating:   3.1 out of 5

Care staff are good but are pushed to their working limit.
They are always short staffed, when they get good staff they don't look after them and they end up leaving.
Staff turnover is very high.
Sort out the staff and it would be a very good home.
Most head nurses are very good but some are not caring and you can wait hours to get a reply out of them.
Management needs a big sort out, never see them, and appear not to worry about their hard working care staff trying to provide a good service.

How likely would you be to recommend Charles Court Care Home? Likely

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Average Rating:   3.3 out of 5

My mother has been treated wonderfully well at this care home. The food is very good at mother says herself. The room is always kept immaculate and the staff are second to none; always helpful. I would certainly recommend this home to any potential resident. Hats off to Charles Court.

How likely would you be to recommend Charles Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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