Type of Service
- Nursing Home
- For a maximum of 76 Service Users
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Charles Court Care Home in Hereford offers excellent support for people needing residential care.
Trained caring staff treat residents with dignity and respect while providing high quality care.
There are a wide variety of social activities for residents to enjoy that suit their interests.
Tasty meals are provided that cater to special dietary requirements.
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Care Provided by Charles Court Care Home
Facilities
- Close to Local shops
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Contact Charles Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Tulipa Care Homes
- Private Owned
Person in charge
- Eluned Weston (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Charles Court Care Home Reviews (48)
9.4
Charles Court Care Home has a Review Score of 9.4 (9.446) out of 10, based on 14 reviews in the last 2 years.
Over all time Charles Court Care Home has 48 reviews.
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Review from Julia C (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card•
Overall Experience
My father was in Charles Court Care Home. Excellent facilities and nursing and care.
↩Reply from Eluned Weston, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Jill L (Daughter of Resident) published on 27 October 2020 Submitted via Website•
Overall Experience
My Mum has been a resident of Charles Court for 2 years following three years of age-related ill health, in and out of the hospital. Since then her health has improved enormously, fresh regular meals and the care and attention from staff have given her her life back. A recent problem was swiftly dealt with by the nursing staff, and I was kept up to date by telephone. During this particularly difficult time, with the Covid-19 situation, it is reassuring to know that she is well and in good hands.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from D W (Daughter of Resident) published on 26 October 2020 Submitted via Postal Card•
Overall Experience
My mum came to Charles Court with dementia following a fall. The care she received in the final months of her life was excellent. The staff were caring, compassionate and treated her with dignity and respect. Importantly they also supported us over a difficult time, keeping us fully informed and involved to the end. We are grateful for the care and comfort they provided.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Margaret P (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card•
Overall Experience
Felt very confident in the care and attention given to mother. She was kept clean and tidy and well-fed. The staff were very caring and looked after all the residents well.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. The positive comments will be shared with the teams and we are so happy for the family that things have worked out. Thank you again for taking the time to provide us with valuable feedback.
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Review from Susan Y (Daughter of Resident) published on 15 April 2020 Submitted via Postal Card•
Overall Experience
Professional and caring, Mum was happy with everyone at Charles Court.
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Review from R H (Son of Resident) published on 17 June 2019 Submitted via Postal Card•
Overall Experience
Mum was offered a room for 2 weeks respite following many weeks in hospital. In just one week, she has improved beyond my expectations - she's being dressed - eating and drinking and so much more alert, all thanks to the team at Charles Court.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. The positive comments will be shared with the teams and we are so happy for the family that things have worked out. Thank you again for taking the time to provide us with valuable feedback.
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Review from M G (Son of Resident) published on 11 March 2019 Submitted via Postal Card•
Overall Experience
Both my mother and father were in Charles Court. My father passed away in the very early hours of today after circa 4 months in Charles Court.
Throughout, he had received the most caring and attentive care. All the staff, including management, have been so happy in their work and is the type of home you hope your parents will utilise. We are more than happy that my mother will receive happy support in the future. It must be hard for staff at many times but they always remain willing.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are lovely and we have spoken to the family. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from J M (Wife of Resident) published on 19 February 2019 Submitted via Postal Card•
Overall Experience
My wife has been a resident at Charles Court for 30 months, she suffers from severe Lewy Body dementia. Her care and nursing support are excellent and cannot be bettered. Her personal carer is wonderful and so caring with her. Their relationship is second to none and this is helping my wife with her illness and long may it continue. Without this care, her life would be very difficult for the family.
↩Reply from tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Mihaela R (Daughter-in-law of Resident) published on 14 June 2018 Submitted via Postal Card•
Overall Experience
The care that my Father-in-law received was very good. The staff attended all his needs and were caring and thoughtful. Communication with all staff including management was good and accurate. Overall we were satisfied with the care received from all at Charles Court.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Terry E (Husband of Resident) published on 11 June 2018 Submitted via Postal Card•
Overall Experience
My wife has been cared for since June 2015 and I have been pleased with the care she has received. The staff are so pleasing and always so courteous. The cleanliness is exceptional and the food is also very good. I love the occasional meal there myself and found it to be very good.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from Nick B (Son of Resident) published on 7 June 2018 Submitted via Postal Card•
Overall Experience
Generally very good. Not sure my Mother always takes her medication. She doesn't like tablets and needs supervision.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from M D (Daughter-in-law of Resident) published on 15 May 2018 Submitted via Postal Card•
Overall Experience
My mother-in-law was admitted into this wonderful care home on 12th April 2018.
This has only been one week since she was admitted and I have visited her several times and each time I have visited her I must say that the staff and management have been great.
They all take the time to chat and seem to look after the residents and families very well.
The rooms and food here are lovely and the staff make sure that all the residents want for nothing.
This has only been one week since she was admitted and I have visited her several times and each time I have visited her I must say that the staff and management have been great.
They all take the time to chat and seem to look after the residents and families very well.
The rooms and food here are lovely and the staff make sure that all the residents want for nothing.
They have entertainment from time to time which is wonderful.
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Review from K D (Son of Resident) published on 15 May 2018 Submitted via Postal Card•
Overall Experience
My experience over the last week has been one of appreciation of the management and all the staff and nurses.
The residence seems to be well looked after and the food is lovely. The staff are happy to help and answer any questions from resident and family members alike.
The residence seems to be well looked after and the food is lovely. The staff are happy to help and answer any questions from resident and family members alike.
The rooms are lovely and the facilities seem very good. There is one carer that is a wonderful person and in my opinion was born to be and exceptional carer (An Angel on earth).
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Review from Ann M (Wife of Resident) published on 20 April 2018 Submitted via Postal Card•
Overall Experience
Very well looked after. Good company, good food, excellent staff. Lovely clean modern and all on one level.
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Review from Lucy R (Granddaughter of Resident) published on 12 April 2018 Submitted via Postal Card•
Overall Experience
I think the service is great here. Communication is key between relatives and staff and everyone has it spot on here. They are excellent to the resident sand my grandad is happy here. Best care home I have walked in/been in!
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Review from George R (Son of Resident) published on 12 April 2018 Submitted via Postal Card•
Overall Experience
Staff very friendly. Have welcomed him in fantastically. Easy to approach. Clean and tidy place. Highly recommended.
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Review from P R (Daughter-in-law of Resident) published on 12 April 2018 Submitted via Postal Card•
Overall Experience
Have welcomed my Father-in-Law in fantastic, going out of their way to help him settle in, as had been into a previous care home which wasn't the best and sorting out infection (chest, urine) immediately as soon as they noticed it. Staff lovely and friendly easy to approach about anything.
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Review from Gerald W (Husband of Resident) published on 27 March 2018 Submitted via Postal Card•
Overall Experience
Extremely good caring staff. Not only for residents but for relatives as well.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Treated with Dignity
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Value for Money
Review from J M (Husband of Resident) published on 6 March 2018 Submitted via Postal Card•
Overall Experience
Been here for five years. My wife has caring staff. It's a good home. We're very happy.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Safety / Security
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Value for Money
Review from Margaret M (Wife of Resident) published on 2 March 2018 Submitted via Postal Card•
Overall Experience
You cannot fault the care and detail to all residents and visitors. Nothing is too much trouble for the staff. The food is excellent and visitors can have a meal with their loved ones if they wish.
Plenty of space so residents can move about and join in the many activities during the day.
Plenty of space so residents can move about and join in the many activities during the day.
The coordinator arranges bus trips out and people look forward to them.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
Facilities
Care / Support
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Management
Safety / Security
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Value for Money
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Awards / Recognitions (0)
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Accreditations
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