Charles Court Care Home

The Ploughman, Hereford HR2 6GG
Review Us
9.0 41 Reviews
  • Charles Court Care Home, Hereford
Charles Court Care Home in Hereford offers excellent support for people needing residential care.

Trained caring staff treat residents with dignity and respect while providing high quality care.

There are a wide variety of social activities for residents to enjoy that suit their interests.

Tasty meals are provided that cater to special dietary requirements.
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Care Provided

Type of Service

    Nursing Home
  • For a maximum of 76 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Close to Local shops
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Tulipa Care Homes

Person in charge

  • Eluned Weston (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (76)
  • Single Rooms with Ensuite Wet Room (76)

Charles Court Care Home Reviews (41)

9.0

Charles Court Care Home has a Review Score of 9.0 (8.993) out of 10, based on 8 reviews in the last 2 years.
Over all time Charles Court Care Home has 41 reviews.

Overall Experience
  • 31
  • 9
  • 1
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Date Published
  • 41
  • 4
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  • 8
  • 33
Reviewer Connection to Charles Court Care Home
  • 14
  • 7
  • 4
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  • 1
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Total of 41, showing 21-40
Review from J M (Wife of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Charles Court for 30 months, she suffers from severe Lewy Body dementia. Her care and nursing support are excellent and cannot be bettered. Her personal carer is wonderful and so caring with her. Their relationship is second to none and this is helping my wife with her
illness and long may it continue. Without this care, her life would be very difficult for the family.
Reply from tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Mihaela R (Daughter-in-law of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my Father-in-law received was very good. The staff attended all his needs and were caring and thoughtful. Communication with all staff including management was good and accurate. Overall we were satisfied with the care received from all at Charles Court.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Terry E (Husband of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been cared for since June 2015 and I have been pleased with the care she has received. The staff are so pleasing and always so courteous. The cleanliness is exceptional and the food is also very good. I love the occasional meal there myself and found it to be very good.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Nick B (Son of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally very good. Not sure my Mother always takes her medication. She doesn't like tablets and needs supervision.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from K D (Son of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience over the last week has been one of appreciation of the management and all the staff and nurses.
The residence seems to be well looked after and the food is lovely. The staff are happy to help and answer any questions from resident and family members alike.
The rooms are lovely and the
facilities seem very good. There is one carer that is a wonderful person and in my opinion was born to be and exceptional carer (An Angel on earth).
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Review from M D (Daughter-in-law of Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law was admitted into this wonderful care home on 12th April 2018.
This has only been one week since she was admitted and I have visited her several times and each time I have visited her I must say that the staff and management have been great.
They all take the time to chat and seem
to look after the residents and families very well.
The rooms and food here are lovely and the staff make sure that all the residents want for nothing.
They have entertainment from time to time which is wonderful.
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Review from Ann M (Wife of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after. Good company, good food, excellent staff. Lovely clean modern and all on one level.
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Review from P R (Daughter-in-law of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have welcomed my Father-in-Law in fantastic, going out of their way to help him settle in, as had been into a previous care home which wasn't the best and sorting out infection (chest, urine) immediately as soon as they noticed it. Staff lovely and friendly easy to approach about anything.
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Review from George R (Son of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly. Have welcomed him in fantastically. Easy to approach. Clean and tidy place. Highly recommended.
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Review from Lucy R (Granddaughter of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the service is great here. Communication is key between relatives and staff and everyone has it spot on here. They are excellent to the resident sand my grandad is happy here. Best care home I have walked in/been in!
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Review from Gerald W (Husband of Resident) published on 27 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good caring staff. Not only for residents but for relatives as well.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from J M (Husband of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been here for five years. My wife has caring staff. It's a good home. We're very happy.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Margaret M (Wife of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You cannot fault the care and detail to all residents and visitors. Nothing is too much trouble for the staff. The food is excellent and visitors can have a meal with their loved ones if they wish.
Plenty of space so residents can move about and join in the many activities during the day.
The coordinator
arranges bus trips out and people look forward to them.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from C S (Daughter of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is happy, well looked after and enjoys the entertainment.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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  • Cleanliness
  • Treated with Dignity
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Review from A D (Daughter of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad is happy and well cared for. Thank you to the lovely staff.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Staff
  • Activities
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Review from Kerry J (Granddaughter of Resident) published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really impressed with the team at Charles Court, my nan was taken ill in December and we thought that was her gone. She appeared a lot better but left the hospital with a very nasty bedsore which could of been prevented, but thanks to the staff at Charles Court, especially two senior care nurses, my
nana has made an amazing recovery and with the constant continued care, she is back to her best self.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Judith K (Daughter of Resident) published on 16 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently, Mum was admitted to hospital. While there she got a nasty bedsore due to not being turned. So when she got back to the home the carers looked after her really well and prevented Mums sore turning into something worse. Only one niggle I have really is sometimes Mum is forgotten when they bring
drinks around.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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  • Cleanliness
  • Treated with Dignity
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Review from A A (Daughter of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good atmosphere clean and friendly.
Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

  • Facilities
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  • Cleanliness
  • Treated with Dignity
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Review from Karen L (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good layout always short of staff mainly on the weekend they have good staff but need to treat them a bit better. The good staff are leaving because they found jobs with more money and less hours.
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Review from E P (Husband of Resident) assisted by family/friend published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff are good but are pushed to their working limit.
They are always short staffed, when they get good staff they don't look after them and they end up leaving.
Staff turnover is very high.
Sort out the staff and it would be a very good home.
Most head nurses are very good but some are not
caring and you can wait hours to get a reply out of them.
Management needs a big sort out, never see them, and appear not to worry about their hard working care staff trying to provide a good service.
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Current Review Score: 9.0 (8.993)

Overview of Review Score

The Review Score of 9.0 (8.993) out of 10 for Charles Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Charles Court Care Home is calculated as follows: ( (66 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 93 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.326 Points relating to the number of positive Reviews for Charles Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 8 Positive Reviews ÷ 15.2 = 0.526
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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