Type of Service
- Nursing Home
- For a maximum of 76 Service Users
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Charles Court Care Home in Hereford offers excellent support for people needing residential care.
Trained caring staff treat residents with dignity and respect while providing high quality care.
There are a wide variety of social activities for residents to enjoy that suit their interests.
Tasty meals are provided that cater to special dietary requirements.
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Care Provided by Charles Court Care Home
Facilities
- Close to Local shops
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Contact Charles Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Tulipa Care Homes
- Private Owned
Person in charge
- Eluned Weston (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (76)
- Single Rooms with ensuite Wet Room (76)
Charles Court Care Home Reviews (48)
9.4
Charles Court Care Home has a Review Score of 9.4 (9.446) out of 10, based on 14 reviews in the last 2 years.
Over all time Charles Court Care Home has 48 reviews.
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Review from C S (Daughter of Resident) published on 28 February 2018 Submitted via Postal Card•
Overall Experience
Dad is happy, well looked after and enjoys the entertainment.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Review from A D (Daughter of Resident) published on 28 February 2018 Submitted via Postal Card•
Overall Experience
My Dad is happy and well cared for. Thank you to the lovely staff.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
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Cleanliness
Treated with Dignity
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Safety / Security
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Review from Kerry J (Granddaughter of Resident) published on 16 February 2018 Submitted via Postal Card•
Overall Experience
Really impressed with the team at Charles Court, my nan was taken ill in December and we thought that was her gone. She appeared a lot better but left the hospital with a very nasty bedsore which could of been prevented, but thanks to the staff at Charles Court, especially two senior care nurses, my nana has made an amazing recovery and with the constant continued care, she is back to her best self.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Judith K (Daughter of Resident) published on 16 February 2018 Submitted via Postal Card•
Overall Experience
Recently, Mum was admitted to hospital. While there she got a nasty bedsore due to not being turned. So when she got back to the home the carers looked after her really well and prevented Mums sore turning into something worse. Only one niggle I have really is sometimes Mum is forgotten when they bring drinks around.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A A (Daughter of Resident) published on 14 February 2018 Submitted via Postal Card•
Overall Experience
Good atmosphere clean and friendly.
↩Reply from Tracy Clothier, Home Manager at Charles Court Care Home
Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karen L (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card•
Overall Experience
Good layout always short of staff mainly on the weekend they have good staff but need to treat them a bit better. The good staff are leaving because they found jobs with more money and less hours.
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Review from E P (Husband of Resident) published on 1 June 2017 Submitted via Postal Card•
Overall Experience
Care staff are good but are pushed to their working limit.
They are always short staffed, when they get good staff they don't look after them and they end up leaving.
Staff turnover is very high.
Sort out the staff and it would be a very good home.
Most head nurses are very good but some are not caring and you can wait hours to get a reply out of them.
They are always short staffed, when they get good staff they don't look after them and they end up leaving.
Staff turnover is very high.
Sort out the staff and it would be a very good home.
Most head nurses are very good but some are not caring and you can wait hours to get a reply out of them.
Management needs a big sort out, never see them, and appear not to worry about their hard working care staff trying to provide a good service.
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Review from Philip H (Son of Resident) published on 12 April 2017 Submitted via Postal Card•
Overall Experience
My mother has been treated wonderfully well at this care home. The food is very good at mother says herself. The room is always kept immaculate and the staff are second to none; always helpful. I would certainly recommend this home to any potential resident. Hats off to Charles Court.
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Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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