Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


All reviews must comply with our Review Policy Content Standards.       Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Acorn Heights Care Home

stars
stars 03 November 2025
i visit my friend on a weekly basis, the staff are very kind. considerate and welcoming, nothing seems to be to much trouble for them. the activities person is always available to take her shopping when she wants to. the food is extremely good, i have stayed at mealtimes and i was so impressed with the quality of food served. the managers are welcoming and i can go to the office to chat to them whenever i need to. my friend has lived at Acorn Heights for 3 years and i have never had a problem with the care she gets.
Review from Robert M (Friend of Resident/Service User)
stars
stars 20 May 2025
I'm making a complaint about the way U are treating my uncle, he can't sit outside without a member of staff being present. There are no activities for him. On a previous visit my wife needed to use the toilet and the wallpaper was hanging off. It also says that the home has a minibus but does not. I feel my uncle is being neglected, he needs care. The activities staff member is abroad on holiday and the other one left. This is neglect, things need to change. He's 52 not a child he needs activities to do, it's not nice atmosphere there.
Review from Thomas O (Nephew of Resident/Service User)