Submit a Review for Barchester Elm Bank Care Home
81 Northampton Road, Kettering, NN15 7JZ
View Full Details of Barchester Elm Bank Care HomeLatest Reviews for Barchester Elm Bank Care Home
15 October 2025
The overall approach to the building was pleasant, well presented, clean and with parking. The reception was wellcoming and nicely decorated and had a lovely feel. The residents rooms were clean and of a good size and nicely appointed. The communal area was wellcoming and comfortable.
03 October 2025
First impression of building, and contents 10/10 Staff, efficienty and very friendly
17 September 2025
Brilliant service. Everyone very pleasant and friendly. Arrived unable to walk and am now leaving able to walk Really good rest Showering services really good and am cleanest for years plus beard trimmed Food could be better but I understand that this is in hand
04 July 2025
The welcome we recieved was amazing from everyone we have met and had dealings with. My dad loves it so far and is getting involved. We cannot thank you enough.
22 May 2025
On admission two staff offered to care for my mothers every need. Despite being informed by me 24 hours earlier of her departure no one knew of her leaving and nothing was prepared. The personal care was not there because her cardigan buttons were uncoordinated. There was no one to tell me how she has been and what had she done rather than she had been no trouble! I emptied her drawers and packed her suitcase but there was no washing for the week.
22 May 2025
Welcoming, helped mum to settle in, excellent facilities.
07 May 2025
There simply isn't enough stars to give this place and the amazing staff. From the minute my mother-in-law arrived the care and support had been beyond what we ever expected, but they also gave us invaluable support during the difficult time. They took time to understand my mother in laws needs and personality and gave her the space and care she needed. They encouraged her but never forced her to join in with activities. She is now a very happy lady who loves who new home. One staff member in particular is always on hand with her lovely buddy, friendly personality to give us updates and advice. Thank you all.
16 April 2025
Staff extremely helpful and welcoming.
08 April 2025
Had an excellent experience when visiting one of your residents. He is always highly complimentary about Elm Bank and says the staff are "marvellous" I was very encouraged to see him so well looked after & look forward to my next visit. Always appreciate the welcoming atmosphere in the reception area.
08 April 2025
After a nasty fall at home, a spell in hospital and an unfortunate experience of NHS 'step down' care, we found Elm Bank for our father. From the outset everyone has been so professional and caring, moving dad at great speed to the comfort of his new surroundings. As we negotiate his new needs out and about we keep meeting so many people with lovely experiences of Elm Bank to share... We are confident that we have chosen the right place for Dad and that his journey will proceed as successfully as it has begun.
08 April 2025
Friendly, helpful staff helped my father in law to settle in. Facilities modern but very comfortable for residents and visitors. Good staff to resident ratio. Good feedback from local people on this care home. Reassures us to choose it.
20 February 2025
Having tried other homes. I chose Elm Bank.
19 February 2025
I visit my friend on a regular basis. The staff are very helpful and friendly.
19 February 2025
I never thought we'd find a home good enough to look after my grandma. She means the world to us, so as you can imagine, no one could care for her as well as we'd like. Well, I stand corrected. My grandma has been given a new lease of life. I cannot thank the manager enough for supporting and enabling such a rapid move into Barchester Elm Bank Care Home. She immediately put us at ease. One staff member in particular greeted us on arrival with a warm and friendly welcome, displaying a personable, professional introduction to the home. My grandma is now engaging in social activities and has a good friend among the residents. I love the banter I hear between the team and my grandma. It's exactly what she needed. The family are all made to feel welcome when we visit and the kids love the hot chocolate when they visit grandma. Thank you to all the team, I'm sorry I can't list you all, but all contributions to her care mean everything to us.
06 February 2025
All the staff are very friendly, the place is so clean and lots of activities going on.
29 January 2025
My brother settled well but wish he would interact more. Is encouraged but prefers his own company! So he says.
29 January 2025
The best asset at Barchester Elm Bank Care Home is the wonderful staff. Without exception, everyone is welcoming and cheerful. We witnessed the very caring attitude of one member of staff who was patiently encouraging a resident to try some food. As well as helping them to drink and eat, she offered several suggestions of varying items, bringing them to the table to try. Although we were only staying for a week, the chefs preordered special dietary requirements and daily checked the suitability of the menus with us. Our break was refreshing and beneficial. It felt as though we were part of a big happy family.
29 January 2025
Mum is extremely well cared for and looked after. The food is great and coffee and biscuits aplenty at all times. The entertainment/activities are regular and plentiful and residents are even taken offsite to visit places and things of interest on a regular basis. All the staff are friendly and caring so I am comfortable that this is a great place for Mum to see out her remaining days.
28 January 2025
My friend, who has resided at Barchester Elm Bank Care Home for the last five years, I find that he is more than satisfied with his environment and also the staff who look after him and have his best interests for his well-being.
15 January 2025
As a family, we cannot put into words how caring, supportive and professional all the staff and management have been at Barchester Elm Bank Care Home. From the first day we set foot through their door, we were looked after and treated as family. They have all looked after my mother and father so well. Me and my wife could not be happier with the care and support that has been given to my parents and us over the past twelve weeks. Thanks to all of you for helping us at this difficult time.
Latest Reviews for Barchester Elm Bank Care Home
15 October 2025
The overall approach to the building was pleasant, well presented, clean and with parking. The reception was wellcoming and nicely decorated and had a lovely feel. The residents rooms were clean and of a good size and nicely appointed. The communal area was wellcoming and comfortable.
03 October 2025
First impression of building, and contents 10/10 Staff, efficienty and very friendly
17 September 2025
Brilliant service. Everyone very pleasant and friendly. Arrived unable to walk and am now leaving able to walk Really good rest Showering services really good and am cleanest for years plus beard trimmed Food could be better but I understand that this is in hand
04 July 2025
The welcome we recieved was amazing from everyone we have met and had dealings with. My dad loves it so far and is getting involved. We cannot thank you enough.
22 May 2025
On admission two staff offered to care for my mothers every need. Despite being informed by me 24 hours earlier of her departure no one knew of her leaving and nothing was prepared. The personal care was not there because her cardigan buttons were uncoordinated. There was no one to tell me how she has been and what had she done rather than she had been no trouble! I emptied her drawers and packed her suitcase but there was no washing for the week.
22 May 2025
Welcoming, helped mum to settle in, excellent facilities.
07 May 2025
There simply isn't enough stars to give this place and the amazing staff. From the minute my mother-in-law arrived the care and support had been beyond what we ever expected, but they also gave us invaluable support during the difficult time. They took time to understand my mother in laws needs and personality and gave her the space and care she needed. They encouraged her but never forced her to join in with activities. She is now a very happy lady who loves who new home. One staff member in particular is always on hand with her lovely buddy, friendly personality to give us updates and advice. Thank you all.
16 April 2025
Staff extremely helpful and welcoming.
08 April 2025
Had an excellent experience when visiting one of your residents. He is always highly complimentary about Elm Bank and says the staff are "marvellous" I was very encouraged to see him so well looked after & look forward to my next visit. Always appreciate the welcoming atmosphere in the reception area.
08 April 2025
After a nasty fall at home, a spell in hospital and an unfortunate experience of NHS 'step down' care, we found Elm Bank for our father. From the outset everyone has been so professional and caring, moving dad at great speed to the comfort of his new surroundings. As we negotiate his new needs out and about we keep meeting so many people with lovely experiences of Elm Bank to share... We are confident that we have chosen the right place for Dad and that his journey will proceed as successfully as it has begun.
08 April 2025
Friendly, helpful staff helped my father in law to settle in. Facilities modern but very comfortable for residents and visitors. Good staff to resident ratio. Good feedback from local people on this care home. Reassures us to choose it.
20 February 2025
Having tried other homes. I chose Elm Bank.
19 February 2025
I visit my friend on a regular basis. The staff are very helpful and friendly.
19 February 2025
I never thought we'd find a home good enough to look after my grandma. She means the world to us, so as you can imagine, no one could care for her as well as we'd like. Well, I stand corrected. My grandma has been given a new lease of life. I cannot thank the manager enough for supporting and enabling such a rapid move into Barchester Elm Bank Care Home. She immediately put us at ease. One staff member in particular greeted us on arrival with a warm and friendly welcome, displaying a personable, professional introduction to the home. My grandma is now engaging in social activities and has a good friend among the residents. I love the banter I hear between the team and my grandma. It's exactly what she needed. The family are all made to feel welcome when we visit and the kids love the hot chocolate when they visit grandma. Thank you to all the team, I'm sorry I can't list you all, but all contributions to her care mean everything to us.
06 February 2025
All the staff are very friendly, the place is so clean and lots of activities going on.
29 January 2025
My brother settled well but wish he would interact more. Is encouraged but prefers his own company! So he says.
29 January 2025
The best asset at Barchester Elm Bank Care Home is the wonderful staff. Without exception, everyone is welcoming and cheerful. We witnessed the very caring attitude of one member of staff who was patiently encouraging a resident to try some food. As well as helping them to drink and eat, she offered several suggestions of varying items, bringing them to the table to try. Although we were only staying for a week, the chefs preordered special dietary requirements and daily checked the suitability of the menus with us. Our break was refreshing and beneficial. It felt as though we were part of a big happy family.
29 January 2025
Mum is extremely well cared for and looked after. The food is great and coffee and biscuits aplenty at all times. The entertainment/activities are regular and plentiful and residents are even taken offsite to visit places and things of interest on a regular basis. All the staff are friendly and caring so I am comfortable that this is a great place for Mum to see out her remaining days.
28 January 2025
My friend, who has resided at Barchester Elm Bank Care Home for the last five years, I find that he is more than satisfied with his environment and also the staff who look after him and have his best interests for his well-being.
15 January 2025
As a family, we cannot put into words how caring, supportive and professional all the staff and management have been at Barchester Elm Bank Care Home. From the first day we set foot through their door, we were looked after and treated as family. They have all looked after my mother and father so well. Me and my wife could not be happier with the care and support that has been given to my parents and us over the past twelve weeks. Thanks to all of you for helping us at this difficult time.