Elm Bank Care Home, Kettering, Northamptonshire
Elm Bank Care Home, Kettering, Northamptonshire
Elm Bank Care Home, Kettering, Northamptonshire

Nestled in the 'Rose of the Shires', Northamptonshire, Elm Bank Care Home is a spacious and inviting residence in Kettering with great access to local amenities. The home provides residential, dementia, respite, and palliative care.

With bedrooms divided between care and high dependency units, professionals think carefully about the type of room each resident needs. Each area has its own living and dining rooms, including private dining options for visiting, family meals and special occasions, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard.

There is also a secure private garden in the centre of the grounds, a patio area to the back of the home and a Victorian summer house, perfect for outdoor socialising.

Meals are prepared by trained chefs, with each day providing something new. Residents may eat in the restaurant-style dining room or in their rooms if preferred. Special dietary requirements will be catered for.

A dedicated activities coordinator plans a busy schedule of events for residents, though participation, while encouraged, is entirely optional. Residents and their relatives participate in the planning process to put on a range of events, in-home and wider excursions, to ensure that there is something for everyone.

Care workers understand that moving into Elm Bank will be a considerable transition, but it's one they try to make feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, they'll do the little things that make the biggest difference.

Group: brighterkind

Person in charge: Trisha Kelly (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 115 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 115

Rooms with ensuite WC: 115

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Elm Bank Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 18 Jan 2018

Residential and dementia care vacancies

Reviews

9.4 Elm Bank Care Home has a Review Score of 9.4 (9.391)

The Review Score of 9.4 (maximum of 10) for Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews over all time. This Average Rating is also the rating value for Elm Bank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.695 for Elm Bank Care Home is calculated as follows: ( (385 Excellents x 5) + (88 Goods x 4) + (22 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 502 Ratings = 4.695

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.696 Points relating to the number of positive Reviews for Elm Bank Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23 positive Reviews (115 registered maximum number of service users ÷ 5). 16 Reviews ÷ 23 Target = 0.696

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    35
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elm Bank Care Home?

  • Extremely LIKELY
    38
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elm Bank Care Home

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    12
  • Resident / Service User
    6
  • Respite Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • more

I have been here for respite (after major surgery) for 3 1/2 weeks and I have found it ideal for recuperation between hospital and home.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Safety and security when fire alarm went off nobody came to check we were alright?
On one occasion my Granddaughter and Great-Grandson were able to get as far as my room without seeing a member of staff!

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Good

Rebekah Saint, Marketing Administrator at Elm Bank Care Home responded to this review on 29 Nov 2017:

Thank you for your valued feedback. We carry out tests on our fire alarms weekly with teams expected to follow certain procedures, including investigating the cause of the alarm. The testing of our fire alarm and procedures is part of checks that keep our residents safe and sound during an emergency. We really appreciate your concern and to improve communication will make sure that all residents and families are aware of the weekly tests taking place.

I have complained to various staff. Regarding the shopping trolley. It used to come every week.But as become more infrequent. The last time it came was about 5 weeks ago. Some residents have no way of getting things they require any outer way. So something should be done.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

My mother has been a resident at Elm Bank for almost 4 years now. The loving care that she has received throughout this time has been wonderful. The management and staff always have her best interests at heart and nothing ever seems to be too much trouble. Everyone in this caring environment is friendly, welcoming and supportive.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have had a lovely time at Elm Bank. Everyone is very friendly. The staff and the carers are excellent. My only concern is how some days, they are short of carers, and when reading the welcome pack, you can order whatever you want from the kitchen. I find this area needs to be reviewed because at times I've asked for something and they don't have it or do it. Apart from that, my stay here has been very pleasant.

How likely would you be to recommend Elm Bank Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Trisha Kelly, Home Manager at Elm Bank Care Home responded to this review on 26 Jul 2017:

I am sorry that the food and dining experience was not to your satisfaction as we pride ourselves at Elm Bank on the variety of foods offered and the alternative menu. Thank you for your feedback and I do hope this hasn’t put you off coming to Elm Bank for respite care in the future. Should you wish to contact me, I operate an open door policy and you are welcome to arrange an opportunity to discuss this is more detail.

My mother is been at Elm Bank for 7 months now. She has advanced dementia and was not allowed to be herself in her past residential home. We moved mum to Elm Bank as we liked what we had seen when viewing. Mum is so settled and cared for. Every one including manager is hands on, and respectful. Every person works 100%Well done Elm Bank Kettering. Excellent all round service, person-centered care.??

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother went to Elm Bank in 2014 after a fall for an initial 4-6 weeks stay but liked it so much she decided to stay immediately. The staff are helpful and attentive and there are many activities as well as pleasant areas to sit and enjoy the outlook onto beautifully kept gardens. Visitors are always made welcome and the reception staff are unfailingly pleasant.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband is being cared for by lovely staff, all very professional and caring. The activities team are wonderful and provide stimulating and enjoyable activities for all residents, no matter their abilities. Elm Bank is a caring, friendly and safe place for the residents. Visitors are welcomed and treated with great respect.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at the home are extremely attentive to the residents and visitors alike. The staff are approachable and deal with any requests as fast as they're able to do so. The home is always clean and there are always plenty of activities to keep people occupied. When we visit we are treated as friends by the staff. The home is always clean and the staff are always neat and tidy.

Recently the 80-year-old brother in law of my father visited unannounced from approximately 100 miles away. He arrived early in the morning and the staff ensured that he had something to drink and was well looked after.

The staff provided him with a lunch which had to be suitable for his special dietary needs, without any hesitation. He was invited to and attended the residents' activities on the day which he found very enjoyable.

His words when he left were "they treated me like I was one of the residents".

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

This is a brilliant care home with great staff and facilities. My relative has vascular dementia and is well cared for the staff are great as she can be aggressive some times I would recommend this home to anyone. The other main thing is that the staff and manager are approachable and available any time.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Really dedicated staff. Nothing too much trouble. My wife is a difficult person to nurse but I have nothing but admiration for the professional, although sometimes firm way she is treated.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am pleased by the very great care that is given to my mum's welfare, health and happiness. Keep up the excellent work. Many thanks.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Staff are very kind and attentive.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful care home. All the staff are so friendly and kind. You have made my father feel so at home and comfortable. Thank you to everyone involved.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Following an incident involving a fall and hospitalisation and return to Elm Bank Care Home, a comprehensive review of the circumstances of the incident was carried out and explained to me by a senior member of staff. My mother's recovery continues at Elm Bank Care Home and care plans reflect her circumstances.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad first came to Elm Bank House for respite after a lengthy and traumatic hospital stay. The staff have been wonderful with him, the facilities are excellent (rooms quality of a really good hotel) and food is freshly prepared, delicious and plentiful. Because of these things (but mainly the wonderful carers) he has made an excellent recovery, and is happier now than I have seen him for a long time - to the extent that he has now decided that he would like to become a resident (contracts being signed as I speak!) Thanks to all at Elm Bank, I now have my beloved Dad back and am looking forward to spending lots of quality time with him. Especially summertime out on the lovely patio!

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has thrived in this home. His health has improved compared to the lengthy time he was in the hospital. The staff are caring and have a positive attitude towards the residents.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very comfortable dealing with all the senior people from initial home assessment through to admission and follow-up meeting. I have had a limited number of visits so far, due to the distance from the home to where I live, plus my holiday. However, I have been very impressed with the overall feel of the home, how the staff have been responding to other people's needs/requests in addition to my mother, plus the friendliness of the carers.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very helpful and approachable staff making the process of Mum entering the home as painless as possible. Staff are very supportive of Mum and encouraging her to make the most of the arranged activities and staff are happy to make themselves available to discuss Mum and how she is coping.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Elm Bank Care Home has looked after my mother's needs for over four years. Through every level of care she has needed, they responded with the utmost thought and appropriate package. We as a family could not have hoped or asked for more. The staff were brilliant and she was genuinely loved and looked after in a manner I could not have given her myself. I have nothing but praise to give the staff who so sensitively looked after her every need. We know the staff went above and beyond their duties to sensitively respond to her care and changing needs.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

We moved our Step-mum to Elm Bank in October. She is 82, has advanced dementia and can't communicate verbally. She had been at her previous care home for 8 years and we were concerned about her quality of life and the distance from family. The manager at Elm Bank traveled over 100 miles to conduct the pre-admission assessment, which we feel was above and beyond what we would expect.
The move went very well and she has settled in really well. In just over a month, she is now engaging with people and is speaking, singing and enjoying life. Her diet has gone from fish fingers and chips at almost every meal to properly cooked fresh food, with vegetables and fresh fruit - fabulous!

It's not easy dealing with dementia patients, but in our view, the Manager and staff at Elm Bank cannot be praised enough. We are so glad we moved our Step-mum and are thankful to the Manager and Staff at Elm Bank for making every day a quality day for her.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister and I were very touched by the kindness and care given to our mother in the last three years of her life. The team is excellent - the atmosphere in the home is happy and cheerful, and calm and peaceful when needed. The care was everything we hoped for. Family was always made very welcome and we could come and go as necessary. There were lots of activities and things to do and in the summer everyone would be out in the lovely garden in the sunshine for singing and crafts etc. Mum sadly passed away in June, and the staff were fantastic, she was able to stay at the home and was cared for round the clock by people she knew, rather than go into hospital - everyone was so very lovely, popping in to visit her right up til the end. My sister and I also received wonderful care and lots of hugs. The staff went that extra mile to make everything as good as it could be for us all. Looking back now we feel Mum had the best care possible, and had many good times in her final years.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My great grandma has been at Elm bank for a few months and I wouldn't have her anywhere else.
She has early dementia and my grandparents were caring for her, so when it became too much it was a difficult decision as we are a close family. She settled very quickly and the staff made every effort to make her at home, including a beautiful bouquet and card on arrival, and a personalised cake on her birthday. My two young boys call it "grandmas house" and they are always welcome with hugs, snacks and biscuits (from staff AND residents!) and are allowed to play in the beautiful grounds and join in with everything, just like a family. The rooms are lovely, like hotel rooms with en suites, and kept clean. We are always encouraged to make it as homely as possible and the staff ALWAYS go above and beyond. I could write all day about how amazing every person has been and it's made something difficult as easy as possible, it's a really personal service, and everyone is much happier.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After 18 years in one care home and suffering from brain damage, dementia, arthritis and being partially sighted, the enforced move to another care home at the age of 96 was always going to be difficult. Everything about Elm Bank was excellent but the thing that really stood out was the attitude of all the staff. They are both kind and understanding of my mother's problems and we are all working together to make what is a traumatic change for my mother, as easy and comfortable as possible.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has three main carers. Mam hasn't been herself lately and her main carers and their teams have gone above and beyond their duty to make sure my mother has been properly cared for. When mam was in hospital they called to see how she was doing every day! My mam loves them and I can rest assured that she is cared for 100% when I am not there I have no worries. I cannot thank them enough!

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We visit Elm Bank several times a week. The Manager has been absolutely wonderful at helping us sort a lot of things out for her. The reception girls are lovely. They are so helpful and friendly and always have a smile for us. Mother gets well cared for and her needs are always attended to. All the staff (including kitchen and maintenance) are so friendly. We love coming to visit.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care for my godfather is good. Happy to leave him knowing he will be looked after.

How likely would you be to recommend Elm Bank Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum is well cared for. My sisters and I appreciate the way all the carers know and value mum. They also know us and we appreciate the way we are kept informed. Mum is respected by staff.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I was impressed with the immediate response, given with care and reassurance, to our request for a placement in the home for an elderly lady suffering with the onset of dementia. The home itself is impressive and the facilities are first class. The staff are all well informed and eager to please, and demonstrate a sympathetic and understanding attitude. I feel fortunate that we were able to find this caring care home.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This was an ideal place to recuperate from major surgery. The care was excellent, although there was some staff shortage. The food was so much better than the hospital, and helped my recovery. The staff particularly were very helpful.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum was very pleased with the treatment she received during her stay. Very comfortable bed meals were very tasty and rooms clean and fresh. Overall she enjoyed her stay very much, many thanks to all the staff.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother's recent hospital stay has highlighted the very good care offered by Elm Bank. Level of care on the Connect floor, especially from the seniors, is excellent, plus courtesy and support for relatives....much appreciated! The Manager and her deputy are equally helpful and pleasant, and it is easy to speak to either of them if any difficulty occurs. From receptionists to laundry staff everyone is always keen to help. Most important of all my mother is happy living in Elm Bank.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother states staff are friendly and nice to her and she likes the food! From my perspective I find the staff and management very approachable and willing to answer any questions or worries my mother or I may have. My mother appears happy and settled at Elm Bank Care Home I would say her quality of life has improved since moving to Elm Bank Care Home and I do not worry now. She is settled and safe. It's a very good home in my view. It's a friendly place too.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Happy with everything except activities could be better.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall excellent service.

How likely would you be to recommend Elm Bank Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy very nice place to live.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Throughout my stay of 3 and a half weeks I was kept comfortable and secure. Although the food was of good quality and palatable I found that the way it was presented left a lot to be desired. There were long periods of delay at the dining table and no attempt to allow all diners at one table to eat at the same time.

How likely would you be to recommend Elm Bank Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

A few years ago, my wife and I were looking for a residential care home for her mother, but we were disappointed until we looked at Em Bank. When we went inside, I was able to compare it favourable in a quality hotel, with nice garden and communal lounges and we found that the residents were entertained and encouraged to join in games etc. to help them happily pass the time. This was and still is, by far the best local care home and my mother-in-law has spent three and a half happy years here and has made many friends, not only with the residents but also with the wonderful caring staff.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very Good.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Everyone seems very happy all the staff are very approachable. Rooms are clean and tidy and the food is excellent.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother (87) has just spent nine days in Elm Bank House for respite. She has been helping look after my elderly father and needed to be looked after herself for a bit. The staff have all been excellent, she soon settled well. Lovely surroundings, and food. She has to have an eye operation and is going to return in a few weeks again.

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 87 year old mum lived in High Wycombe, some 2 hours away from us in Corby so when the decision was made by mum to go into a care home the search started.
We checked many in Corby, then Kettering. We stopped looking when we found Elm Bank, the facility is extremely clean, bright and spacious and we knew we would not be able to find better!
The staff are all exceptionally caring people that are highly motivated to provide a safe and secure environment for my mum.
Nothing is too much trouble!
The manager and assist manager have an extremely high level of compassion, understanding, knowledge and ability and this cascades down thru the staff!
The facility is spotlessly clean, smells fresh and is set in beautiful grounds.
My mum was in a warden controlled flat, she has been at Elm Bank for 4 days and we are already seeing improvements in her health, I attribute this to the facility, staff and the high quality of food!
I would suggest to anyone needing to go thru this process, visit Elm Bank first and talk to the staff - you will not look anywhere else!

How likely would you be to recommend Elm Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

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Care Home Idol 2016

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