Barchester Elm Bank Care Home

81 Northampton Road, Kettering NN15 7JZ
Review Us
9.8 192 Reviews
  • Barchester Elm Bank Care Home, Kettering
Nestled in the 'Rose of the Shires', Northamptonshire, Elm Bank Care Home is a spacious and inviting residence in Kettering with great access to local amenities. Members of staff get to know everyone individually so they can provide a high quality lifestyle and activities that each resident will enjoy. The home welcomes respite and long term residents.

Bedrooms are divided between a community for people with lower care needs, a separate supported living house and a dementia care community. Elm Bank also has a premium respite suite for short-stay guests. Each community has its own living and dining rooms, with private dining options for visiting families and special occasions. Furnishings and décor throughout the home are of a high standard and offer a homely and comfortable feel.

There is a secure private garden in the centre of the grounds, a patio area to the rear of the home and a Victorian summer house - all perfect for outdoor socialising.

Meals are prepared by trained chefs who offer a varied daily menu and tailor meals to individual preferences. Residents may eat in the restaurant-style dining room or in their own rooms if preferred. All dietary requirements are catered for.

A dedicated Activities Coordinator plans a busy programme of daily events for residents to take part in if they wish. Residents also help to plan activities, outings and entertainment that they will enjoy, to make sure there is something for everyone.

Care Provided by Barchester Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Elm Bank Care Home to find out the exact price for your requirements.

Contact Barchester Elm Bank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Elm Bank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Marvellous Bindura (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (114)

Visiting

  • Visiting is 24hrs 7days a week

Parking

  • Parking to the front and back of the site

Barchester Elm Bank Care Home Reviews (192)

9.8

Barchester Elm Bank Care Home has a Review Score of 9.8 (9.775) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Elm Bank Care Home has 192 reviews.

Overall Experience
  • 143
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  • 7
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Date Published
  • 192
  • 7
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  • 50
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Reviewer Connection to Barchester Elm Bank Care Home
  • 57
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  • 26
  • 16
  • 9
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  • 7
  • 4
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  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
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  • 1
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Total of 192, showing 81-100
Review from Catherine M (Daughter of Resident) published on 10 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you, Barchester Elm Bank Care Home. You have been brilliant these last few days. My father was seriously ill in hospital, and you welcomed my mother to your home and have supported her and the rest of our family, including Dad, so well. You have been there for us at a difficult time, and it means
a lot.
Reply from Jessica Pateman, Senior General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind words and positive feedback, which I will pass on to all the staff who support your family. It is a pleasure to help whenever you need it.
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Review from P S (Brother of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Elm Bank for 3-years now, and the team there are excellent.
She is now on the Daisy Lane floor, and all the carers are excellent.
I would recommend Elm Bank to anyone .
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Review from A D (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and accomodating. Very responsive to medical care and emergencies. They treat mum with respect. Mum knows the staff by name and she loves bingo.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very mcuh for your kind words and we will share your review with our team!
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Review from D P (Son of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Elm Bank from December 2019 until his death two years later January 2022. I can honestly say that the care he received from the staff at Elm Bank enriched his life and probably gave him months more than he would have had.
His new life in the home was a happy one and as you
would have wanted it for your loved one. Once again thank you to Elm Bank for giving my father the best care during his 96,97 and 98 years of his life.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for such a touching review, thank you for allowing us to care for your father.
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Review from Sally W (Daughter of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Thank you to all staff looking after my mum on floor 2. Great reception staff and a special shout out to the carer on floor 2 great care and whenever a problem dealt with professionally. Thanks to all involved
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind words, we are greatful for your review.
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Review from Diane D (Daughter of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our review was very reassuring, helpful and informative. My dad's care plan was discussed in detail e.g. his medication, weight, food and drink intake, movement/mobility difficulties, time spent in his room/lounge/restaurant, etc. Any questions/concerns we, (my husband and I) have, were answered and
a few missing items from his room were noted. We left the review feeling positive and happy about the care my dad is receiving. Just to explain when I am concerned about the value for money box. Like many unfortunate "old" people who suffer from dementia, we had to sell my dad's home in order to pay for his monthly bill of £4,842.42 (November 2021). We have been informed by Barchester that this could increase by 9%. We understand that costs have increased, but as much as we want my dad to live a long life (he is 94 now), the money will not last forever! I hope you understand our concerns.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your review; with regards to the finances, please contact our team ElmBank@barchester.com to discuss if you wish.
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Review from R S (Son of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Elm Bank for four years and has always been well looked after. Since new management the increase in quality has been fantastic. I am so pleased about the home and staff. Keep up the great work.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your great review, we are pleased you are happy with the care we provide.
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Review from B W (Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living here.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your review and we are glad you enjoy living in our home.
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Review from P W (Respite Resident) assisted by family/friend published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after well. If needed I would come again.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
We are so pleased you enjoyed your stay at Elm Bank and thank you for your kind review.
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Review from J W (Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been very well taken care of before and after my operation everything is wonderful.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kinds words and we are glad you enjoyed your stay.
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Review from P O (Son of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have worked hard to help mother, she is a very independent person.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much the team are grateful for the kind review.
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Review from Chris K (Son of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had serious concerns about our mother's care and treatment, and having experienced extremely poor management at her previous local nursing home, my brother and I are delighted to say that her move to Elm Bank has been life-changing for all of us.
The flexibility and imagination required to
safely accommodate residents and their relatives during the constraints of the pandemic have been amply demonstrated by the Elm Bank management and carers. The care and attention Mum is now receiving has brought about a significant and visible improvement in both her emotional well-being and physical health.
We recently celebrated Mum's 95th birthday, and the carers and catering staff created a wonderful party atmosphere for this celebration.
We find everyone approachable and accommodating at Elm Bank, and it is lovely to see that there is a clear affection for Mum amongst many of the staff.
We would, therefore, recommend Elm Bank as a care home.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind words and we are so pleased that we have been able to support you throughout the pandemic and difficult times.
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Review from Claire A (Niece of Resident) published on 28 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After several falls at home and a horrific 8 week stay in hospital, my aunt went into Barchester Elm Bank Care Home a shell of her formal self. She was depressed, in pain and her mobility was greatly reduced. The change in her since March, when she went in, has been amazing and that is all down to the
care she receives. Which I can not praise enough. My aunt is always treated with dignity and respect and any concerns or issues I have (all minor) are dealt with immediately. The wonderful team at Elmbank have made the stressful and emotional move into care so much easier for myself and my aunt. I’m so grateful for this and can not thank them enough. My aunt now classes Elmbank as home and her quality of life has improved so much. I would 100% recommend this care home to anyone looking for somewhere for a loved one.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you so much for your review, the team are so pleased that you are happy with the care provided!
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Review from Chris W (Great-Niece of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed with your visiting suites during the pandemic. You have always kept me up to date with any problems my aunt has and previously my father chose you for his care in the final 6 months of his life.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind review and we are glad that the team communicate well.
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Review from Beth C (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fall and a distressing time in hospital, Mum decided she was unable to cope at home. I rang Barchester Elm Bank Care Home and immediately the manager and her team sprang into action. Within an hour, she had sorted respite care, fabulous accommodation with a view of the gardens, an assessment
of Mum to take place in hospital and transport to the care home. During her time at Barchester Elm Bank Care Home, Mum was quite poorly and the manager and her team were amazing. The high level of care that they provided meant she was as comfortable and rested as could be expected and nothing was too much trouble for them. Due to Covid-19 restrictions, they were in regular contact with me with updates. I would not hesitate to recommend Barchester Elm Bank Care Home. The team there are very special people and I thank them wholeheartedly.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you for such a touching review, this means so much to us as a team.
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Review from J C (Daughter of Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy in Elm Bank. She has a pleasant ensuite room and kind staff that look after her. She has stayed fit and well and enjoys the range of activities offered. The reception staff are lovely and helpful as are the care teams.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your review. We are so pleased that the varied activities are enjoyed.
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Review from Jenny R (Daughter-in-law of Resident) published on 5 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law initially went into Elm Bank from hospital as a temporary placement as she could no longer return to her own home. We quickly realised that Elm Bank was the right place for her and she then became a permanent resident. Throughout my mother-in-law's stay at Elm Bank (3 months), the staff
have been wonderful. Treating her with care and compassion - nothing has been too much trouble and they have kept us updated every step of the way with her ongoing situation. The staff especially on Bluebell Walk have been so kind and considerate and really made our family feel like she was loved right to the end. We, as a family thank all the staff from the bottom of our hearts and would definitely recommend Elm Bank to anyone looking for a caring care home for their family member or friend.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind words and we are so pleased that you would recommend Elm Bank.
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Review from A A (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law has been a resident since October 2018 and we have seen definite improvements over the last 12 months, despite the Covid restrictions. The management have introduced more opportunities for families to interact with staff, including monthly Zoom family meetings and monthly health updates
by telephone. Their dealing with the Covid situation has been excellent with outdoor visits, indoor hub visits and now room visits. Dad is restricted due to lack of speech but seems content.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your review, your kind words means a lot to our home and we look forward to the days when we can have our relatives meeting face to face for those who can join.
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Review from Debbie K (Friend of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home that I would highly recommend. My friend moved to Barchester Elm Bank in October 20, sadly Covid-19 at the time made personal visits impossible. However, the home has beautiful visiting pods and every week we have been able to spend time to talk, laugh and stay in contact face to face.
Nothing has been too much trouble for the staff, from putting a telephone call through or helping connect our friend to Zoom which we do several times a week. The daily activities organised for the residents are so well planned, we get to hear all about them, carpet bowls is a winner! A few weeks ago with the lift in restrictions I was able to go inside the home for the first time, it was lovely to spend some time with my friend in her own room, which is kept beautifully clean and has lovely views of the garden. Our friend is so happy it's lovely to see her smiling and enjoying life. Thank you to all of the staff for your genuine care I am so grateful to you all!
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind words and I am pleased that you have now been able to see our home in person, we look forward to the future!
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Review from Gary S (Son of Resident) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Elm Bank to be consistent in their care of my mother. The staff are approachable and always willing to contact me with updates etc. It understandably remains strange times with Covid restrictions and so forth. However, When I have contact with my mother, through the pod, she appears well and
happy. I rest easy in these strange times, knowing my mother is being well cared for. I would like to offer my thanks to all the team at Elm Bank, especially those on the 2nd Floor where my mother resides, for their ongoing support, care and warmth towards my mother. Thanks again. Also since Barchester have taken over the home, there appears to me, that staff have been retained and I gain the impression staff are valued.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your review, the team have been incredible throughout the pandemic and are indeed valued. We continue to work hard to ensure we communicate effectively with relatives and I am…read more
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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Barchester Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Barchester Elm Bank Care Home is calculated as follows: ( (475 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 590 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Elm Bank Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Larisa

Larisa Bledea

Job Title: General Manager Joined: 2025

Welcome to Elm Bank Care Home. I am Larisa Bledea, the General Manager, and it is my honour to be part of the wonderful team and home.


Our primary focus is to ensure that the residents receive the utmost standard of care and comfort. We are dedicated to upholding these principles.


At Elm Bank, our commitment is to cultivate a hospitable and inclusive atmosphere where each individual is esteemed and treated with deference.


Our objective is to assist our residents in leading enriching and purposeful lives, tailored to their specific requirements and predilections. I eagerly anticipate extending a warm welcome to you and collaborating to make each day noteworthy.

Robert

Robert Elsey

Job Title: Head of Maintenance Joined: 2023

Hello, my name is Rob and I'm the head of the maintenance team here at Elm Bank Care Home.


My role is to ensure that my team and I keep the Elm Bank home maintained to the highest standard, ensuring that the residents are kept safe and comfortable at all times. Before joining the Barchester team, I worked in the motor trade as an after-sales manager. In my spare time, I like to go hill climbing, holidaying in my caravan with my family and riding my motorbike.

Tina

Tina Prosho

Job Title: Activities Coordinator Joined: 2023

Hello, my name is Tina and I am the Activities Coordinator here at Elm Bank Care Home.


I joined Elm Bank in May 2023 as a Team Leader soon becoming the Head of Care before moving to the role of Activities Coordinator and leading the team in January 2024. My passion is to provide life-enriching activities that enhance the lives of our residents.


By providing entertainment that is not only stimulating but person-centred. Our weekly calendar offers rich experiences with music from live entertainers, visits to various locations outside the home of interest, as well as arts and crafts tailored to individual abilities. We are a pet-friendly home and fully support the benefits animal therapy can bring to the lives of our residents and welcome animals of all kinds to the home regularly.


Getting to know our residents better is so important, and through regular family and friends meetings, we can gain a greater understanding of their loved one's interests and lives before joining Elm Bank which will make for a richer activities program to be developed. I look forward to getting to know you, and your loved ones.


We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please email...


New entertainers and community links are always welcome.

Amanda

Amanda Yule

Job Title: Head of Care Non-Clinical Joined: 2019

Hello, my name is Amanda and I'm the Non-Clinical Head of Care here at Elm Bank. I joined the team in 2018 as a Care Assistant in our residential community for people with lower support needs before progressing to Team Leader in our Daisy Lane Community for those living with dementia.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. When I’m not at work I love spending time with my little boy or going shopping, and I enjoy eating out and going on holiday with family.

Sophie

Sophie Taylor

Job Title: Head Chef

Hello. I am Sophie and I support our Head Chef to produce a varied menu every day, and I manage the kitchen team . It is very important to me that every resident enjoys their food, so I get to know exactly how and when they like their food. We also take into account any dietary and swallowing needs to make sure people get all the nutrition they need. We make lots of treats too for birthdays and events.

Anna

Anna Paladino-Clark

Job Title: Home Administrator Joined: 2023

Hello, my name is Anna and I'm the Home Administrator here at Elm Bank. I have over 15 years’ experience in Admin/Finance as well as experience as a support worker supporting adults with learning difficulties.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. I work very closely with the General Manager and the team to ensure our home's high standards are maintained. When I’m not at work I love spending time with my 2 children and husband, going to country parks, day trips and having many family get-togethers.

Isabel

Isabel Carlisle

Job Title: Customer Relations Assistant Joined: 2011

Hello. My name is Isabel and I have been working at Elm Bank Care Home since 2011. I am the Customer Liaison Assistant for our home, supporting with enquiries, show rounds, showrooms and welcoming visitors to the home. I also liaise with the local community and community projects showcasing Elm Bank and our excellent work. 


We have lots of activities every day and it’s lovely seeing people from our community joining us. We also welcome community groups to use our lounges for group sessions. Please pop in and have a chat with me as I enjoy meeting people and I'm always proud to show people around Elm Bank. Every day is different here!

Jill

Jill Lynas

Job Title: Resident Ambassador

Hello. I am Jill and I have lived at Elm Bank for many years so I know the staff really well. I enjoy attending all the activities and I always want to try the new things offered here. I help to put up decorations for special events throughout the year, to create a celebratory atmosphere. Staff and residents work together to make special days really enjoyable. I am a confident person and it is part of my role to liaise with the General Manager any residents who want to express their wishes but are unable to do so. I make a special point of welcoming all new residents to our home and helping them to settle in. I am very proud to be part of Elm Bank as we are all cared for like family.

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