Barchester Elm Bank Care Home

81 Northampton Road, Kettering NN15 7JZ
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9.8 192 Reviews
  • Barchester Elm Bank Care Home, Kettering
Nestled in the 'Rose of the Shires', Northamptonshire, Elm Bank Care Home is a spacious and inviting residence in Kettering with great access to local amenities. Members of staff get to know everyone individually so they can provide a high quality lifestyle and activities that each resident will enjoy. The home welcomes respite and long term residents.

Bedrooms are divided between a community for people with lower care needs, a separate supported living house and a dementia care community. Elm Bank also has a premium respite suite for short-stay guests. Each community has its own living and dining rooms, with private dining options for visiting families and special occasions. Furnishings and décor throughout the home are of a high standard and offer a homely and comfortable feel.

There is a secure private garden in the centre of the grounds, a patio area to the rear of the home and a Victorian summer house - all perfect for outdoor socialising.

Meals are prepared by trained chefs who offer a varied daily menu and tailor meals to individual preferences. Residents may eat in the restaurant-style dining room or in their own rooms if preferred. All dietary requirements are catered for.

A dedicated Activities Coordinator plans a busy programme of daily events for residents to take part in if they wish. Residents also help to plan activities, outings and entertainment that they will enjoy, to make sure there is something for everyone.

Care Provided by Barchester Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Elm Bank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Marvellous Bindura (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (114)

Visiting

  • Visiting is 24hrs 7days a week

Parking

  • Parking to the front and back of the site

Barchester Elm Bank Care Home Reviews (192)

9.8

Barchester Elm Bank Care Home has a Review Score of 9.8 (9.775) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Elm Bank Care Home has 192 reviews.

Overall Experience
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  • 40
  • 7
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Date Published
  • 192
  • 7
  • 24
  • 50
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Reviewer Connection to Barchester Elm Bank Care Home
  • 57
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  • 26
  • 16
  • 9
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  • 7
  • 4
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  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 192, showing 121-140
Review from Stella P (Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good at meals but not guests, very private.
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Thank you for your positive review, we're pleased to hear you enjoy our dining experience. Please feel free to pop in to see our Home Manager for a chat if there's anything you'd like to discuss…read more
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Review from Marlene L (Respite Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've enjoyed my rest on respite care.
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Review from George J (Resident) published on 8 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Peaceful, comfortable, clean.
Good food, helpful staff.
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Review from M M (Son of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout my father's stay at Elm Bank, I have found the staff to be most attentive. I had no hesitation in extending his respite care as the weeks went on. The staff quickly got to know his preferences and were very accommodating in his continuing care.
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Many thanks for your positive comments on our home, it's great to hear how pleased you are with your Father's respite care here at Elm Bank. The team will be very happy to receive your feedback.
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Review from Tim R (Cousin of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my time comes to be a resident, I would feel very comfortable and welcome at Elm Bank!
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Many thanks for your positive review, we're delighted to hear what a fantastic impression you have of Elm Bank.
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Review from Colin B (Husband of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff approachable and welcoming.
I feel comfortable while on the unit.
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Many thanks for your positive review, the team will be pleased to hear your feedback.
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Review from James K (Son of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a regular visitor to mum as I live nearby and have always been satisfied with the welcome and the way staff interact with residents etc. My mum has dementia and is limited in the number of activities she wants to take part in but she has never complained to me about the way she has been treated.
Overall, I am content she is being well looked after which has taken away the worries I had when she lived with dad who passed away a year ago.
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Thank you for your positive comments about our home, it is great to hear how pleased you are with the care your Mum is receiving here at Elm Bank.
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Review from Jayne S (Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I credit Elm Bank care home in giving my life back.
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Many thanks for your positive comments about our home, it is truly heartwarming to hear what a difference Elm Bank has made in "giving your life back". The team will be touched by your kind words.
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Review from H G (Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Comfortable in Elm Bank.
Reply from Alison Geddes, Marketing at Barchester Elm Bank Care Home
Thank you for your positive comments about our home, it is great to hear how comfortable you are here at Elm Bank and that you'd recommend us to others.
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Review from Susan C (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just wanted to say what wonderful care and attention my father received at Elm Bank. When he first went into Elm Bank he thoroughly enjoyed the activities and the food. But sadly, as he got poorly, the love, care and attention he got were second to none. Thank you, everyone, for looking after my wonderful,
precious father. I will also miss the girls on my daily visits.
Reply from Alison Geddes, Marketing Administrator at Barchester Elm Bank Care Home
Thank you for your lovely comments about our home, it is good to hear that your father enjoyed the food and activities experience we offer. At Elm Bank, we pride ourselves on our high standard of…read more
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Review from Sheila B (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Room for improvement in all areas, especially Activities.
Reply from Catherine Frost, Home Manager at Barchester Elm Bank Care Home
Thank you for taking the time to review our home. Elm Bank offers a varied activities programme as part of our Magic Moments Club, which can be accessed by all residents 7 days a week. We hold monthly…read more
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Review from C B (Son of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Considering the cost of care, there should be more staff.
Reply from Catherine Frost, Home Manager at Barchester Elm Bank Care Home
Thank you for taking the time to review our home, we are pleased to hear that you would recommend Elm Bank to others. We pride ourselves on our high standard of care and we always operate with safe…read more
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Review from Chris M (Niece of Resident) published on 4 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has been a resident at Elm Bank since August 2018 having moved from Dunstable to be nearer to me.
I have found the home to be excellent and have been extremely impressed by the care and attention given to my Aunt.
In particular, the senior carer on floor 2 has been professional, caring and
friendly.
Reply from Alison Geddes, Marketing Administrator at Barchester Elm Bank Care Home
Thank you for your wonderful comments about our home, we are incredibly happy to hear how well your Aunt has settled into Elm Bank and that you have found our care to be impressive. Your lovely…read more
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Review from John H (Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints.
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Review from Deborah N (Daughter of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We pleased mum here for emergency respite care following a short illness. The staff and management were friendly and helpful. They adjusted quickly to meet mum's needs and requests. After speaking to the assistant manager an issue with drain in the bathroom was resolved. As the daughter, I felt mum
was well looked after and cared for.
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Review from O S (Daughter of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care/Support depends on individual staff members. Some excellent, others not so.
Reply from Catherine Frost, Home Manager at Barchester Elm Bank Care Home
Thank you for taking the time to review our home, we appreciate all feedback as it helps us improve the service we provide here at Elm Bank. If you’d like to pop in and see me on your next visit then…read more
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Review from B H (Son of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Elm Bank could be seen as expensive but when compared with other care homes charging slightly less the overall quality is worth the extra. It is hard to adjust to a life in a care home after being independent all your life but Elm Bank try very hard to make residents overcome this issue. Food is important
as it has to suit all tastes sometimes can be bland. Only real issue which can be readily seen is the often staffing levels are low - overall good care.
Reply from Catherine Frost, Home Manager at Barchester Elm Bank Care Home
Thank you for your positive comments about Elm Bank, our team members will be delighted to hear your feedback. We agree that food is an extremely important part of the residents’ experience in the…read more
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Review from Sue L (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since her arrival mum (and all the family) have felt welcomed. The staff, although very busy, always make time to ensure she is comfortable and happy. They have always shown the utmost care and professionalism. Food is varied for all palates and appetites.
Activities are run every day to ensure everyone
has the opportunity to keep occupied.
Overall, we are extremely satisfied with the home and would recommend it.
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Review from Angela C (Cousin of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
More attention to detail is required!
Reply from Catherine Frost, Home Manager at Barchester Elm Bank Care Home
Thank you for taking the time to provide us with some feedback. We have a friendly and happy team who take pride in the home and the care they provide. We have made some changes recently and have…read more
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Review from Lorraine G (Niece of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant environment, caring staff. Happy residents. Food good. Clean.
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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Barchester Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Barchester Elm Bank Care Home is calculated as follows: ( (475 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 590 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Elm Bank Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Larisa

Larisa Bledea

Job Title: General Manager Joined: 2025

Welcome to Elm Bank Care Home. I am Larisa Bledea, the General Manager, and it is my honour to be part of the wonderful team and home.


Our primary focus is to ensure that the residents receive the utmost standard of care and comfort. We are dedicated to upholding these principles.


At Elm Bank, our commitment is to cultivate a hospitable and inclusive atmosphere where each individual is esteemed and treated with deference.


Our objective is to assist our residents in leading enriching and purposeful lives, tailored to their specific requirements and predilections. I eagerly anticipate extending a warm welcome to you and collaborating to make each day noteworthy.

Robert

Robert Elsey

Job Title: Head of Maintenance Joined: 2023

Hello, my name is Rob and I'm the head of the maintenance team here at Elm Bank Care Home.


My role is to ensure that my team and I keep the Elm Bank home maintained to the highest standard, ensuring that the residents are kept safe and comfortable at all times. Before joining the Barchester team, I worked in the motor trade as an after-sales manager. In my spare time, I like to go hill climbing, holidaying in my caravan with my family and riding my motorbike.

Tina

Tina Prosho

Job Title: Activities Coordinator Joined: 2023

Hello, my name is Tina and I am the Activities Coordinator here at Elm Bank Care Home.


I joined Elm Bank in May 2023 as a Team Leader soon becoming the Head of Care before moving to the role of Activities Coordinator and leading the team in January 2024. My passion is to provide life-enriching activities that enhance the lives of our residents.


By providing entertainment that is not only stimulating but person-centred. Our weekly calendar offers rich experiences with music from live entertainers, visits to various locations outside the home of interest, as well as arts and crafts tailored to individual abilities. We are a pet-friendly home and fully support the benefits animal therapy can bring to the lives of our residents and welcome animals of all kinds to the home regularly.


Getting to know our residents better is so important, and through regular family and friends meetings, we can gain a greater understanding of their loved one's interests and lives before joining Elm Bank which will make for a richer activities program to be developed. I look forward to getting to know you, and your loved ones.


We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please email...


New entertainers and community links are always welcome.

Amanda

Amanda Yule

Job Title: Head of Care Non-Clinical Joined: 2019

Hello, my name is Amanda and I'm the Non-Clinical Head of Care here at Elm Bank. I joined the team in 2018 as a Care Assistant in our residential community for people with lower support needs before progressing to Team Leader in our Daisy Lane Community for those living with dementia.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. When I’m not at work I love spending time with my little boy or going shopping, and I enjoy eating out and going on holiday with family.

Sophie

Sophie Taylor

Job Title: Head Chef

Hello. I am Sophie and I support our Head Chef to produce a varied menu every day, and I manage the kitchen team . It is very important to me that every resident enjoys their food, so I get to know exactly how and when they like their food. We also take into account any dietary and swallowing needs to make sure people get all the nutrition they need. We make lots of treats too for birthdays and events.

Anna

Anna Paladino-Clark

Job Title: Home Administrator Joined: 2023

Hello, my name is Anna and I'm the Home Administrator here at Elm Bank. I have over 15 years’ experience in Admin/Finance as well as experience as a support worker supporting adults with learning difficulties.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. I work very closely with the General Manager and the team to ensure our home's high standards are maintained. When I’m not at work I love spending time with my 2 children and husband, going to country parks, day trips and having many family get-togethers.

Isabel

Isabel Carlisle

Job Title: Customer Relations Assistant Joined: 2011

Hello. My name is Isabel and I have been working at Elm Bank Care Home since 2011. I am the Customer Liaison Assistant for our home, supporting with enquiries, show rounds, showrooms and welcoming visitors to the home. I also liaise with the local community and community projects showcasing Elm Bank and our excellent work. 


We have lots of activities every day and it’s lovely seeing people from our community joining us. We also welcome community groups to use our lounges for group sessions. Please pop in and have a chat with me as I enjoy meeting people and I'm always proud to show people around Elm Bank. Every day is different here!

Jill

Jill Lynas

Job Title: Resident Ambassador

Hello. I am Jill and I have lived at Elm Bank for many years so I know the staff really well. I enjoy attending all the activities and I always want to try the new things offered here. I help to put up decorations for special events throughout the year, to create a celebratory atmosphere. Staff and residents work together to make special days really enjoyable. I am a confident person and it is part of my role to liaise with the General Manager any residents who want to express their wishes but are unable to do so. I make a special point of welcoming all new residents to our home and helping them to settle in. I am very proud to be part of Elm Bank as we are all cared for like family.

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