Barchester Elm Bank Care Home

81 Northampton Road, Kettering NN15 7JZ
Review Us
9.8 192 Reviews
  • Barchester Elm Bank Care Home, Kettering
Nestled in the 'Rose of the Shires', Northamptonshire, Elm Bank Care Home is a spacious and inviting residence in Kettering with great access to local amenities. Members of staff get to know everyone individually so they can provide a high quality lifestyle and activities that each resident will enjoy. The home welcomes respite and long term residents.

Bedrooms are divided between a community for people with lower care needs, a separate supported living house and a dementia care community. Elm Bank also has a premium respite suite for short-stay guests. Each community has its own living and dining rooms, with private dining options for visiting families and special occasions. Furnishings and décor throughout the home are of a high standard and offer a homely and comfortable feel.

There is a secure private garden in the centre of the grounds, a patio area to the rear of the home and a Victorian summer house - all perfect for outdoor socialising.

Meals are prepared by trained chefs who offer a varied daily menu and tailor meals to individual preferences. Residents may eat in the restaurant-style dining room or in their own rooms if preferred. All dietary requirements are catered for.

A dedicated Activities Coordinator plans a busy programme of daily events for residents to take part in if they wish. Residents also help to plan activities, outings and entertainment that they will enjoy, to make sure there is something for everyone.

Care Provided by Barchester Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Elm Bank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Marvellous Bindura (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (114)

Visiting

  • Visiting is 24hrs 7days a week

Parking

  • Parking to the front and back of the site

Barchester Elm Bank Care Home Reviews (192)

9.8

Barchester Elm Bank Care Home has a Review Score of 9.8 (9.775) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Elm Bank Care Home has 192 reviews.

Overall Experience
  • 143
  • 40
  • 7
  • 1
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Date Published
  • 192
  • 7
  • 24
  • 50
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Reviewer Connection to Barchester Elm Bank Care Home
  • 57
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  • 26
  • 16
  • 9
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  • 7
  • 4
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  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 192, showing 101-120
Review from Lisa C (Daughter-in-law of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law arrived at Elm Bank from hospital. She was immobile and struggling to recover from illness and was quite depressed. Staff at Elm Bank treated her like royalty. She was encouraged to get well, to build her strength up and even though this became too difficult for her staff continued
to do their very best with encouraging words. Communication was very good. We liked the fact that when we called the phone was answered promptly. Staff contacted us regularly with updates which was much appreciated. The setup and appearance made you feel like you were entering a four-star hotel. It was clean, bright, warm and comfortable. It didn't feel like a home in the traditional way. It's a place you would be happy to stay. The staff here are kind, caring and respectful towards those they cared for and us as a family. Mum died sadly at Elm Bank, had she lived she would have loved the accommodation. Staff cared and she was treated with dignity and respect.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for the review, the team take pride to ensure we deliver person-centred care and that they treat everyone with the utmost dignity and respect. I am so pleased that the team…read more
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Review from Karen H (Daughter of Resident) published on 9 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Elm Bank after being discharged from hospital and unable to look after herself. She had been injured in a fall and her dementia had significantly advanced. When she arrived she was withdrawn and didn’t even speak to me or engage in any of the activities.
Over the last few months, I have
seen a fantastic improvement. Mum now speaks to me, but what brings me greater joy is that she chats to the staff and joins in the activities. It’s lovely to know she has made friends who she regularly chooses to sit with at both mealtimes and afterwards.
The staff have made a miracle happen, I feel the quality of mum’s life has improved so much since she moved to Elm Bank and I really appreciate everything that the staff have done to make this happen.
Alongside this, the reception staff have been really helpful in supporting me too.
I am truly grateful for the help and support that we have both received and am glad that Mum now lives at Elm Bank.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Dear Karen, thank you very much for your review and I am so pleased that you have seen such a difference in mum.
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Review from Michele J (Niece of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle was admitted to Elm Bank, having spent over ten weeks in hospital following a fall. He was not able to go home due to self-neglect. Although I saw him every 2 days and spoke to him daily - the rest of his time was spent alone. He had no television, no radio and was refusing to use his electricity.
His life had completely spiralled out of control. Both he and his house were in a terrible state; my uncle was unable to walk properly and too proud to ask for any help. He had completely shut himself off from all society and was unable to engage with the world on any level other than his interaction with me.
When he first arrived at Elm Bank he would stay in his room and, once again, refused to engage with other people.
In the last month or so, however, he has really started to trust the staff and engage with them; he is like a new man. Being at Elm Bank has transformed him, it has given him back a life. He told me has never been happier, This fills me with such joy! Thank you.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you for the review, we as a team try our best to ensure each and every resident is receiving the best quality care when living within our service and I am so pleased you have seen such a…read more
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Review from Helen F (Daughter of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident for just over 2 years and is happy with her overall care and is very fond of the staff and carers who see to her needs.
I have been especially impressed in the manner everyone has pulled together during the last 10 months during the ongoing Covid pandemic. Nothing is too much
trouble and the affection the staff feel about the residents in their care is evident. I have every confidence in the staff and am happy my mum resides at Elmbank.
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Review from Hadrian M (Son of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since 2018. Initially both my parents moved into Elm Bank and settled in together. Sadly, my father died in 2020 and the care he was given towards the end of his life was excellent. All the staff are courteous, professional, approachable and very caring towards both residents
and visitors.
The home has coped admirably during the Coronavirus Pandemic and has set up dedicated Covid-secure indoor visiting suites. I would highly recommend this care home.
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Review from B C (Respite Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I came in January as I couldn't manage on my own at home to await a total hip replacement operation in February I had already had a knee replacement, both right leg. Then the coronavirus occurred and I had to stay here because of the weakened state of my knee, my mobility got worse. I have now had the
hip op and I am staying until I feel able to cope on my own at home.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you for your review and as new management, we are currently creating new menus, re-decorating the home to create person-centred environments and increasing our activity regime, I am pleased that…read more
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Review from Joyce N (Respite Resident) assisted by family/friend published on 26 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed for seven weeks. during that time I felt my care was very good. The girls were all very friendly and couldn't do enough for you. The room was lovely and clean, cleaned each day. Clothes were taken for washing when needed, but sometimes things had to be chased to be got back. The food was good,
brilliant variety and lovely sweets and cakes too. It was nice to eventually get garden visits. I was very happy during my stay there.
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Review from Zoe M (Next of Kin) published on 25 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather was a resident at Elm Bank for almost four years and he was happy there. He did like a grumble but it was never directed towards the staff or the home. I always found the staff friendly, approachable and very capable. Hats off to everyone there of putting up with him and his grumbles!
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Review from Sue (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident for the last 16 months. It is very clean and modern. All the staff are friendly, supportive and very kind to both of us. The care Mum received was excellent, especially in the last few days of her life. I shall always be grateful to all of the staff and would recommend this care
home.
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Review from Sarah M (Daughter of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that this care home and all the carers (especially one lady) are doing a marvellous job in caring for my mother. She has made it possible for our family to see and speak with my mother. This has been very reassuring for myself (I live in Spain) and my family - especially during this pandemic.
My mother looked very well when I spoke to her and the carers were friendly and helpful.
As a family we try to have frequent contact with my mother and Elm Bank has enabled us to continue doing this.
I’d like to take this opportunity to thank all the wonderful dedicated and caring members of staff. I know my mother is lucky to be in such a special place.
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Review from E S (Daughter of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The reception staff are always helpful. We ordered lunch in the small restaurant room as part of a celebration for the birthdays of my sisters. The service by the young waiter was excellent and friendly. Staff at Elm Bank are all very good. Mam appreciates the care she receives and enjoys the activities
and food at Elm Bank. We are pleased that mam is happy and safe.
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Review from D M (Son of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As she is full time in the care home from this week, cannot give a proper assessment, but so far so good.
I will assess again after a month or so.
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Review from Elizabeth L (Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no complaints.
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Review from P C (Respite Resident) assisted by family/friend published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each area of the home I have experienced I have been extremely impressed by. All the staff are very friendly and always happy to help when possible. Overall I have enjoyed my stay.
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Review from David (Son of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
I always seem to be ringing up these days. My dad is happy there but he is not attended to when the emergency bell rung. I witnessed this first hand when I visited, he seemed very unwell I rang the emergency buzzer waited 10 minutes, no one came, went out to find someone. Found two staff just down the
hall chatting. I think they are understaffed. He was taken to hospital same night where he stayed for three weeks, the room is very grubby I think they were told to do a deep clean before he returned from the hospital after a second time of being admitted, shortly after the first one.
Reply from Rachel Cooney, Marketing at Barchester Elm Bank Care Home
Thank you for taking the time to review our home, we are pleased to hear that your dad is happy with us. We always operate at safe staffing levels, this is monitored through CHESS, team feedback and…read more
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Review from G M (Son of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to Mum has been excellent considering the mess she was in when she was discharged from the hospital. Thanks to the care of the staff, she is 100% better now. The surroundings have also helped with her rehabilitation.
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Review from Keith M (Son of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I saw an improvement in Mam's overall wellbeing after a week of residence in Elm Bank.
Thanks to all for your help and support.
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Review from M M (Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care and support from friendly staff. Attractive and clean rooms.
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Review from Catherine B (Daughter of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not praise Elm Bank highly enough. The care that my mum has received has been excellent. The staff are so warm, caring and loving with the residents. Nothing is too much trouble and I would highly recommend it. Altogether a fantastic experience.
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Review from Cynthia A (Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have thoroughly enjoyed my stay here and the company (other residents) and the day and night staff have been wonderful. Thank you.
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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Barchester Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Barchester Elm Bank Care Home is calculated as follows: ( (475 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 590 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Elm Bank Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Larisa

Larisa Bledea

Job Title: General Manager Joined: 2025

Welcome to Elm Bank Care Home. I am Larisa Bledea, the General Manager, and it is my honour to be part of the wonderful team and home.


Our primary focus is to ensure that the residents receive the utmost standard of care and comfort. We are dedicated to upholding these principles.


At Elm Bank, our commitment is to cultivate a hospitable and inclusive atmosphere where each individual is esteemed and treated with deference.


Our objective is to assist our residents in leading enriching and purposeful lives, tailored to their specific requirements and predilections. I eagerly anticipate extending a warm welcome to you and collaborating to make each day noteworthy.

Robert

Robert Elsey

Job Title: Head of Maintenance Joined: 2023

Hello, my name is Rob and I'm the head of the maintenance team here at Elm Bank Care Home.


My role is to ensure that my team and I keep the Elm Bank home maintained to the highest standard, ensuring that the residents are kept safe and comfortable at all times. Before joining the Barchester team, I worked in the motor trade as an after-sales manager. In my spare time, I like to go hill climbing, holidaying in my caravan with my family and riding my motorbike.

Tina

Tina Prosho

Job Title: Activities Coordinator Joined: 2023

Hello, my name is Tina and I am the Activities Coordinator here at Elm Bank Care Home.


I joined Elm Bank in May 2023 as a Team Leader soon becoming the Head of Care before moving to the role of Activities Coordinator and leading the team in January 2024. My passion is to provide life-enriching activities that enhance the lives of our residents.


By providing entertainment that is not only stimulating but person-centred. Our weekly calendar offers rich experiences with music from live entertainers, visits to various locations outside the home of interest, as well as arts and crafts tailored to individual abilities. We are a pet-friendly home and fully support the benefits animal therapy can bring to the lives of our residents and welcome animals of all kinds to the home regularly.


Getting to know our residents better is so important, and through regular family and friends meetings, we can gain a greater understanding of their loved one's interests and lives before joining Elm Bank which will make for a richer activities program to be developed. I look forward to getting to know you, and your loved ones.


We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please email...


New entertainers and community links are always welcome.

Amanda

Amanda Yule

Job Title: Head of Care Non-Clinical Joined: 2019

Hello, my name is Amanda and I'm the Non-Clinical Head of Care here at Elm Bank. I joined the team in 2018 as a Care Assistant in our residential community for people with lower support needs before progressing to Team Leader in our Daisy Lane Community for those living with dementia.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. When I’m not at work I love spending time with my little boy or going shopping, and I enjoy eating out and going on holiday with family.

Sophie

Sophie Taylor

Job Title: Head Chef

Hello. I am Sophie and I support our Head Chef to produce a varied menu every day, and I manage the kitchen team . It is very important to me that every resident enjoys their food, so I get to know exactly how and when they like their food. We also take into account any dietary and swallowing needs to make sure people get all the nutrition they need. We make lots of treats too for birthdays and events.

Anna

Anna Paladino-Clark

Job Title: Home Administrator Joined: 2023

Hello, my name is Anna and I'm the Home Administrator here at Elm Bank. I have over 15 years’ experience in Admin/Finance as well as experience as a support worker supporting adults with learning difficulties.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. I work very closely with the General Manager and the team to ensure our home's high standards are maintained. When I’m not at work I love spending time with my 2 children and husband, going to country parks, day trips and having many family get-togethers.

Isabel

Isabel Carlisle

Job Title: Customer Relations Assistant Joined: 2011

Hello. My name is Isabel and I have been working at Elm Bank Care Home since 2011. I am the Customer Liaison Assistant for our home, supporting with enquiries, show rounds, showrooms and welcoming visitors to the home. I also liaise with the local community and community projects showcasing Elm Bank and our excellent work. 


We have lots of activities every day and it’s lovely seeing people from our community joining us. We also welcome community groups to use our lounges for group sessions. Please pop in and have a chat with me as I enjoy meeting people and I'm always proud to show people around Elm Bank. Every day is different here!

Jill

Jill Lynas

Job Title: Resident Ambassador

Hello. I am Jill and I have lived at Elm Bank for many years so I know the staff really well. I enjoy attending all the activities and I always want to try the new things offered here. I help to put up decorations for special events throughout the year, to create a celebratory atmosphere. Staff and residents work together to make special days really enjoyable. I am a confident person and it is part of my role to liaise with the General Manager any residents who want to express their wishes but are unable to do so. I make a special point of welcoming all new residents to our home and helping them to settle in. I am very proud to be part of Elm Bank as we are all cared for like family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Elm Bank Care Home to verify any information. View our terms and conditions. Barchester Elm Bank Care Home has an Enhanced Service - more info.