Barchester Elm Bank Care Home

The staff have worked hard to help mother, she is a very independent person.

We would, therefore, recommend Elm Bank as a care home.

After several falls at home and a horrific 8 week stay in hospital, my aunt went into Barchester Elm Bank Care Home a shell of her formal self. She was depressed, in pain and her mobility was greatly reduced. The change in her since March, when she went in, has been amazing and that is all down to the care she receives. Which I can not praise enough. My aunt is always treated with dignity and respect and any concerns or issues I have (all minor) are dealt with immediately. The wonderful team at Elmbank have made the stressful and emotional move into care so much easier for myself and my aunt. I’m so grateful for this and can not thank them enough. My aunt now classes Elmbank as home and her quality of life has improved so much. I would 100% recommend this care home to anyone looking for somewhere for a loved one.

I was very impressed with your visiting suites during the pandemic. You have always kept me up to date with any problems my aunt has and previously my father chose you for his care in the final 6 months of his life.

After a fall and a distressing time in hospital, Mum decided she was unable to cope at home. I rang Barchester Elm Bank Care Home and immediately the manager and her team sprang into action. Within an hour, she had sorted respite care, fabulous accommodation with a view of the gardens, an assessment of Mum to take place in hospital and transport to the care home. During her time at Barchester Elm Bank Care Home, Mum was quite poorly and the manager and her team were amazing. The high level of care that they provided meant she was as comfortable and rested as could be expected and nothing was too much trouble for them. Due to Covid-19 restrictions, they were in regular contact with me with updates. I would not hesitate to recommend Barchester Elm Bank Care Home. The team there are very special people and I thank them wholeheartedly.

Mum is very happy in Elm Bank. She has a pleasant ensuite room and kind staff that look after her. She has stayed fit and well and enjoys the range of activities offered. The reception staff are lovely and helpful as are the care teams.

My mother-in-law initially went into Elm Bank from hospital as a temporary placement as she could no longer return to her own home. We quickly realised that Elm Bank was the right place for her and she then became a permanent resident. Throughout my mother-in-law's stay at Elm Bank (3 months), the staff have been wonderful. Treating her with care and compassion - nothing has been too much trouble and they have kept us updated every step of the way with her ongoing situation. The staff especially on Bluebell Walk have been so kind and considerate and really made our family feel like she was loved right to the end. We, as a family thank all the staff from the bottom of our hearts and would definitely recommend Elm Bank to anyone looking for a caring care home for their family member or friend.

My father-in-law has been a resident since October 2018 and we have seen definite improvements over the last 12 months, despite the Covid restrictions. The management have introduced more opportunities for families to interact with staff, including monthly Zoom family meetings and monthly health updates by telephone. Their dealing with the Covid situation has been excellent with outdoor visits, indoor hub visits and now room visits. Dad is restricted due to lack of speech but seems content.

A lovely home that I would highly recommend. My friend moved to Barchester Elm Bank in October 20, sadly Covid-19 at the time made personal visits impossible. However, the home has beautiful visiting pods and every week we have been able to spend time to talk, laugh and stay in contact face to face. Nothing has been too much trouble for the staff, from putting a telephone call through or helping connect our friend to Zoom which we do several times a week. The daily activities organised for the residents are so well planned, we get to hear all about them, carpet bowls is a winner! A few weeks ago with the lift in restrictions I was able to go inside the home for the first time, it was lovely to spend some time with my friend in her own room, which is kept beautifully clean and has lovely views of the garden. Our friend is so happy it's lovely to see her smiling and enjoying life. Thank you to all of the staff for your genuine care I am so grateful to you all!

I find Elm Bank to be consistent in their care of my mother. The staff are approachable and always willing to contact me with updates etc. It understandably remains strange times with Covid restrictions and so forth. However, When I have contact with my mother, through the pod, she appears well and happy. I rest easy in these strange times, knowing my mother is being well cared for. I would like to offer my thanks to all the team at Elm Bank, especially those on the 2nd Floor where my mother resides, for their ongoing support, care and warmth towards my mother. Thanks again. Also since Barchester have taken over the home, there appears to me, that staff have been retained and I gain the impression staff are valued.

My mother in law arrived at Elm Bank from hospital. She was immobile and struggling to recover from illness and was quite depressed. Staff at Elm Bank treated her like royalty. She was encouraged to get well, to build her strength up and even though this became too difficult for her staff continued to do their very best with encouraging words. Communication was very good. We liked the fact that when we called the phone was answered promptly. Staff contacted us regularly with updates which was much appreciated. The setup and appearance made you feel like you were entering a four-star hotel. It was clean, bright, warm and comfortable. It didn't feel like a home in the traditional way. It's a place you would be happy to stay. The staff here are kind, caring and respectful towards those they cared for and us as a family. Mum died sadly at Elm Bank, had she lived she would have loved the accommodation. Staff cared and she was treated with dignity and respect.

I am truly grateful for the help and support that we have both received and am glad that Mum now lives at Elm Bank.

In the last month or so, however, he has really started to trust the staff and engage with them; he is like a new man. Being at Elm Bank has transformed him, it has given him back a life. He told me has never been happier, This fills me with such joy! Thank you.

I have been especially impressed in the manner everyone has pulled together during the last 10 months during the ongoing Covid pandemic. Nothing is too much trouble and the affection the staff feel about the residents in their care is evident. I have every confidence in the staff and am happy my mum resides at Elmbank.

The home has coped admirably during the Coronavirus Pandemic and has set up dedicated Covid-secure indoor visiting suites. I would highly recommend this care home.

I came in January as I couldn't manage on my own at home to await a total hip replacement operation in February I had already had a knee replacement, both right leg. Then the coronavirus occurred and I had to stay here because of the weakened state of my knee, my mobility got worse. I have now had the hip op and I am staying until I feel able to cope on my own at home.

I stayed for seven weeks. during that time I felt my care was very good. The girls were all very friendly and couldn't do enough for you. The room was lovely and clean, cleaned each day. Clothes were taken for washing when needed, but sometimes things had to be chased to be got back. The food was good, brilliant variety and lovely sweets and cakes too. It was nice to eventually get garden visits. I was very happy during my stay there.

My grandfather was a resident at Elm Bank for almost four years and he was happy there. He did like a grumble but it was never directed towards the staff or the home. I always found the staff friendly, approachable and very capable. Hats off to everyone there of putting up with him and his grumbles!

My mum was a resident for the last 16 months. It is very clean and modern. All the staff are friendly, supportive and very kind to both of us. The care Mum received was excellent, especially in the last few days of her life. I shall always be grateful to all of the staff and would recommend this care home.

I’d like to take this opportunity to thank all the wonderful dedicated and caring members of staff. I know my mother is lucky to be in such a special place.