Barchester Elm Bank Care Home

81 Northampton Road, Kettering NN15 7JZ
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9.8 192 Reviews
  • Barchester Elm Bank Care Home, Kettering
Nestled in the 'Rose of the Shires', Northamptonshire, Elm Bank Care Home is a spacious and inviting residence in Kettering with great access to local amenities. Members of staff get to know everyone individually so they can provide a high quality lifestyle and activities that each resident will enjoy. The home welcomes respite and long term residents.

Bedrooms are divided between a community for people with lower care needs, a separate supported living house and a dementia care community. Elm Bank also has a premium respite suite for short-stay guests. Each community has its own living and dining rooms, with private dining options for visiting families and special occasions. Furnishings and décor throughout the home are of a high standard and offer a homely and comfortable feel.

There is a secure private garden in the centre of the grounds, a patio area to the rear of the home and a Victorian summer house - all perfect for outdoor socialising.

Meals are prepared by trained chefs who offer a varied daily menu and tailor meals to individual preferences. Residents may eat in the restaurant-style dining room or in their own rooms if preferred. All dietary requirements are catered for.

A dedicated Activities Coordinator plans a busy programme of daily events for residents to take part in if they wish. Residents also help to plan activities, outings and entertainment that they will enjoy, to make sure there is something for everyone.

Care Provided by Barchester Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Elm Bank Care Home to find out the exact price for your requirements.

Contact Barchester Elm Bank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Elm Bank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Marvellous Bindura (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (114)

Visiting

  • Visiting is 24hrs 7days a week

Parking

  • Parking to the front and back of the site

Barchester Elm Bank Care Home Reviews (192)

9.8

Barchester Elm Bank Care Home has a Review Score of 9.8 (9.775) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Elm Bank Care Home has 192 reviews.

Overall Experience
  • 143
  • 40
  • 7
  • 1
  • 1
Date Published
  • 192
  • 7
  • 24
  • 50
  • 142
Reviewer Connection to Barchester Elm Bank Care Home
  • 57
  • 41
  • 26
  • 16
  • 9
  • 8
  • 7
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 192, showing 61-80
Review from Vera F (Sister of Resident) published on 10 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good and the food is excellent. A warm welcome from the receptionist every time. 2nd floor, bloom trail team leader is caring.
Reply from Katie Hudson, General Manager at Barchester Elm Bank Care Home
Thank you for your review. Our head chef and her team work hard to ensure that they provide delicious and nutritious meals, our team leader on Blossom is an asset to us. I am so pleased to hear that…read more
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Review from Donna M (Stepdaughter of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for the care, compassion and empathy you gave my relative up until the end of his life. He loved the home and the staff. You were also very supportive of my mum. You went above and beyond your duties. For their 25th wedding anniversary in November, you provided a private area for them
to have a meal together with candles on the table and making them a cake. Christmas Day arrangements were made so mum was able to have Christmas dinner with my relative. My mum and I cannot thank you enough.
Reply from Arnel Berido, General Manager at Barchester Elm Bank Care Home
Thank you so much for taking the time to write such a wonderful review. It has been an absolute honour to care for your loved one. We strive to make our residents' time with us as happy and fulfilling…read more
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Review from I M (Respite Resident) assisted by family/friend published on 28 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay and will be staying again.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for you kind review! We share all our feedback with the team and we look forward to seeing you again.
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Review from D C (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely home, with good food and the most wonderful carers. I would not hesitate to bring my mother back to stay.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind words, we are so pleased that you have been so happy with the stay!
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Review from Joan B (Wife of Resident) published on 28 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very satisfied with all the care my husband received, all the help was first-class.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your review and we are so pleased that you have been happy with the care provided.
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Review from Alex D (Grandson of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home felt high quality as it consistently reaches the goals a care home is required to meet. Staff were hardworking and compassionate. Facilities were at a high standard, and the scenery had a nature-themed feel. The activities were good, and I saw several people in the rooms where the activities
were held. I would recommend this place as it achieves the criteria that a care home should and goes beyond.
Reply from Jessica Pateman, Senior General Manager at Barchester Elm Bank Care Home
Thank you very much for your review and kind words. We are pleased you are satisfied with the service here at Elm Bank, and the team appreciate your feedback.
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Review from Albis D (Son of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Floor 2 staff are always very helpful and keep me informed of Mum's health.
I have no issues with the home and would recommend it to others.
Reply from Jessica Pateman, Senior General Manager at Barchester Elm Bank Care Home
Thank you very much for your review and words, the team appreciate your feedback and review.
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Review from A C (Respite Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay, very comfortable in every way. Staff are always nearby in case they are needed. Highly recommend.
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Review from Elizabeth G (Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with everything.
Reply from Jessica Pateman, Senior General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind review; the team pride themselves on delivering the best care we can; this review is a great reflection of this.
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Review from M S (Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had little idea what to expect and have been genuinely astounded by all aspects of the operation of this facility.
At the end of the day everything turns on members of staff and yours have been exemplary to a result, and I would hope that you recognise how good your team at Elm Bank is and look
after them accordingly.
Reply from Jessica Pateman, Senior General Manager at Barchester Elm Bank Care Home
Thank you very much for your review and the team appreciate your words! the staff thrive off our positive reviews and we work as one big team! Thank you once again.
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Review from C B (Respite Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I contacted Elm Bank in regards to respite (post-op) care and was warmly welcomed by the Customer Liaison Assistant and her team. From the moment I arrived the staff have been overwhelming in terms of care, attention as well as food, drink and basics. I have spent time with many of the residents, and
all have nothing but praise for the staff in what is a physically and emotionally challenging role. Thank you so much for getting me back on my feet. I will never forget your kindness and support.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind words and review; we really appreciate your feedback and have shared this with the team.
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Review from J D (Respite Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent stay and would recommend it to anyone. The food and service all excellent.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you for your kind review and we will share this with the team!
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Review from Coral B (Daughter of Resident) published on 26 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful place. Take very good care of all residents and was able to work with them within the home. The resident I spoke to at Elm Bank Care Home said it's a lovely place and overall enjoyed herself and her stay here.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you for your kind words, and the team appreciates your review.
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Review from Allen W (Son of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved my parents in last week to this wonderful care home. The manager and her staff were excellent in getting them moved in within 24 hours' notice. Elm Bank Care Home is a wonderful place, and I'm sure my mum and dad will be very happy there!
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your review and kind words; the team are so pleased your parents are living with us, and we look forward to making great memories!
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Review from Caroline W (Daughter-in-law of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elm Bank Care Home, you are fantastic. From the reception staff to the Bluebell staff and the maintenance crew. We moved my mother and father-in-law in there and only gave the staff 24-hour notice. The manager and her excellent staff were beyond to ensure this happened. Turning one bedroom into a lovely
lounge. This has made their transition into moving into full-time care so much easier. We cannot praise them highly enough. Thank you, Elm Bank.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your amazing review! We are so pleased that we are caring for your mother and father-in-law; thank you once again.
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Review from W P (Daughter of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed in respite care for 6 weeks at Elm Bank, and from the moment she arrived, she was looked after properly by the whole team. She enjoyed the activities, especially the singing. The two main carers for my mum were very caring and kind and treated my mum with dignity; they were patient
and really go to know her. My mum couldn't wish for a better care home, and I'm hoping she will return very soon.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind review and words; it was a pleasure to provide care for your mother. The team are very grateful for the review.
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Review from Lisa L (Friend of Resident) published on 3 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have supported a family friend to move into Elm Bank Care Home and have had an amazing experience. My friend settled in straight away, support was provided by the maintenance team to get her room looking person-centered with all her own furniture to feel at home. We have enjoyed private dining and
lots of events, thank you to everyone especially the ladies on Willow Walk!
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for your kind review, we are so pleased that you are happy with our service.
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Review from Terry N (Husband of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was very well looked after.
The staff were all pleasant and helpful.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you for taking the time to write a review. We are so pleased that you were happy with our care; it was a pleasure to care for your wife.
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Review from John H (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally, the accommodation is very good and clean. I do feel the reception area is not very welcoming as staff are hidden behind a high-level desk who then have to walk out of sight to open the door to let you in.
The care given is also good, however; there are odd times when it can slip when room
cleanliness is lacking, and clothes go missing giving the impression that they are understaffed.
Reply from Jessica Pateman, General Manager at Barchester Elm Bank Care Home
Thank you very much for taking the time to provide a review of Elm Bank. I am very pleased to read your kind words about the care, accommodation and cleanliness your family has experienced here. You…read more
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Review from Val C (Daughter of Resident) published on 15 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Elm Bank for about 6-years, and she is very happy there. She Loves the activities and requires that I plan my visits so as to avoid them.
She is very fond of the staff and praises them highly. I always know when her particular favourites are away on holiday. She won’t go as far
as to say she misses them but the fact that she remarks on their absence is enough to say she does.
Her health initially actually improved, and over the years, she had maintained that and is now in her 90s.
My thanks to all the staff who care for her and who have been there for both of us for longer than just the past 12-months.
Reply from Jessica Pateman, Senior General Manager at Barchester Elm Bank Care Home
Thank you for your feedback and your great review score. It is a pleasure to have had your mother here for so long, and we are delighted she has developed such good relationships with our care team. I…read more
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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Barchester Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Barchester Elm Bank Care Home is calculated as follows: ( (475 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 590 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Elm Bank Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Larisa

Larisa Bledea

Job Title: General Manager Joined: 2025

Welcome to Elm Bank Care Home. I am Larisa Bledea, the General Manager, and it is my honour to be part of the wonderful team and home.


Our primary focus is to ensure that the residents receive the utmost standard of care and comfort. We are dedicated to upholding these principles.


At Elm Bank, our commitment is to cultivate a hospitable and inclusive atmosphere where each individual is esteemed and treated with deference.


Our objective is to assist our residents in leading enriching and purposeful lives, tailored to their specific requirements and predilections. I eagerly anticipate extending a warm welcome to you and collaborating to make each day noteworthy.

Robert

Robert Elsey

Job Title: Head of Maintenance Joined: 2023

Hello, my name is Rob and I'm the head of the maintenance team here at Elm Bank Care Home.


My role is to ensure that my team and I keep the Elm Bank home maintained to the highest standard, ensuring that the residents are kept safe and comfortable at all times. Before joining the Barchester team, I worked in the motor trade as an after-sales manager. In my spare time, I like to go hill climbing, holidaying in my caravan with my family and riding my motorbike.

Tina

Tina Prosho

Job Title: Activities Coordinator Joined: 2023

Hello, my name is Tina and I am the Activities Coordinator here at Elm Bank Care Home.


I joined Elm Bank in May 2023 as a Team Leader soon becoming the Head of Care before moving to the role of Activities Coordinator and leading the team in January 2024. My passion is to provide life-enriching activities that enhance the lives of our residents.


By providing entertainment that is not only stimulating but person-centred. Our weekly calendar offers rich experiences with music from live entertainers, visits to various locations outside the home of interest, as well as arts and crafts tailored to individual abilities. We are a pet-friendly home and fully support the benefits animal therapy can bring to the lives of our residents and welcome animals of all kinds to the home regularly.


Getting to know our residents better is so important, and through regular family and friends meetings, we can gain a greater understanding of their loved one's interests and lives before joining Elm Bank which will make for a richer activities program to be developed. I look forward to getting to know you, and your loved ones.


We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please email...


New entertainers and community links are always welcome.

Amanda

Amanda Yule

Job Title: Head of Care Non-Clinical Joined: 2019

Hello, my name is Amanda and I'm the Non-Clinical Head of Care here at Elm Bank. I joined the team in 2018 as a Care Assistant in our residential community for people with lower support needs before progressing to Team Leader in our Daisy Lane Community for those living with dementia.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. When I’m not at work I love spending time with my little boy or going shopping, and I enjoy eating out and going on holiday with family.

Sophie

Sophie Taylor

Job Title: Head Chef

Hello. I am Sophie and I support our Head Chef to produce a varied menu every day, and I manage the kitchen team . It is very important to me that every resident enjoys their food, so I get to know exactly how and when they like their food. We also take into account any dietary and swallowing needs to make sure people get all the nutrition they need. We make lots of treats too for birthdays and events.

Anna

Anna Paladino-Clark

Job Title: Home Administrator Joined: 2023

Hello, my name is Anna and I'm the Home Administrator here at Elm Bank. I have over 15 years’ experience in Admin/Finance as well as experience as a support worker supporting adults with learning difficulties.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. I work very closely with the General Manager and the team to ensure our home's high standards are maintained. When I’m not at work I love spending time with my 2 children and husband, going to country parks, day trips and having many family get-togethers.

Isabel

Isabel Carlisle

Job Title: Customer Relations Assistant Joined: 2011

Hello. My name is Isabel and I have been working at Elm Bank Care Home since 2011. I am the Customer Liaison Assistant for our home, supporting with enquiries, show rounds, showrooms and welcoming visitors to the home. I also liaise with the local community and community projects showcasing Elm Bank and our excellent work. 


We have lots of activities every day and it’s lovely seeing people from our community joining us. We also welcome community groups to use our lounges for group sessions. Please pop in and have a chat with me as I enjoy meeting people and I'm always proud to show people around Elm Bank. Every day is different here!

Jill

Jill Lynas

Job Title: Resident Ambassador

Hello. I am Jill and I have lived at Elm Bank for many years so I know the staff really well. I enjoy attending all the activities and I always want to try the new things offered here. I help to put up decorations for special events throughout the year, to create a celebratory atmosphere. Staff and residents work together to make special days really enjoyable. I am a confident person and it is part of my role to liaise with the General Manager any residents who want to express their wishes but are unable to do so. I make a special point of welcoming all new residents to our home and helping them to settle in. I am very proud to be part of Elm Bank as we are all cared for like family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Elm Bank Care Home to verify any information. View our terms and conditions. Barchester Elm Bank Care Home has an Enhanced Service - more info.