Barchester Elm Bank Care Home

81 Northampton Road, Kettering NN15 7JZ
Review Us
9.8 192 Reviews
  • Barchester Elm Bank Care Home, Kettering
Nestled in the 'Rose of the Shires', Northamptonshire, Elm Bank Care Home is a spacious and inviting residence in Kettering with great access to local amenities. Members of staff get to know everyone individually so they can provide a high quality lifestyle and activities that each resident will enjoy. The home welcomes respite and long term residents.

Bedrooms are divided between a community for people with lower care needs, a separate supported living house and a dementia care community. Elm Bank also has a premium respite suite for short-stay guests. Each community has its own living and dining rooms, with private dining options for visiting families and special occasions. Furnishings and décor throughout the home are of a high standard and offer a homely and comfortable feel.

There is a secure private garden in the centre of the grounds, a patio area to the rear of the home and a Victorian summer house - all perfect for outdoor socialising.

Meals are prepared by trained chefs who offer a varied daily menu and tailor meals to individual preferences. Residents may eat in the restaurant-style dining room or in their own rooms if preferred. All dietary requirements are catered for.

A dedicated Activities Coordinator plans a busy programme of daily events for residents to take part in if they wish. Residents also help to plan activities, outings and entertainment that they will enjoy, to make sure there is something for everyone.

Care Provided by Barchester Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Elm Bank Care Home to find out the exact price for your requirements.

Contact Barchester Elm Bank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Elm Bank Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Marvellous Bindura (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (114)

Visiting

  • Visiting is 24hrs 7days a week

Parking

  • Parking to the front and back of the site

Barchester Elm Bank Care Home Reviews (192)

9.8

Barchester Elm Bank Care Home has a Review Score of 9.8 (9.775) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Elm Bank Care Home has 192 reviews.

Overall Experience
  • 143
  • 40
  • 7
  • 1
  • 1
Date Published
  • 192
  • 7
  • 24
  • 50
  • 142
Reviewer Connection to Barchester Elm Bank Care Home
  • 57
  • 41
  • 26
  • 16
  • 9
  • 8
  • 7
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 192, showing 21-40
Review from Carol P (Daughter of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I now have peace of mind that my mum is being cared for in such a beautiful, comfortable home, that Barchester Elm Bank Care Home is. Mum is so much happier and has a visitor most days, they chat and have a good laugh.
Elm Bank is such a lovely name and Mum seems very comfortable.
Reply from Louise Ramage, Home Service Advisor at Barchester Elm Bank Care Home
Thank you for your lovely review, it is wonderful to hear that the care being provided by our care staff to your mum has given you peace of mind, we ensure that all our residents are comfortable and…read more
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Review from B M (Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable in Barchester Elm Bank Care Home. Have just decided to be permanent after trying respite in two or three other places.
Reply from Louise Ramage, Home Service Advisor at Barchester Elm Bank Care Home
Thank you for your lovely review and we are delighted that you have made the decision to become a permanent resident with us at Elm Bank. We value the feedback and work hard to improve on the areas…read more
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Review from Ann H (Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer was excellent on my visit to the hospital. We are more than satisfied with the care and support we receive at Barchester Elm Bank Care Home. I would recommend it to all of my friends and relations. The staff are very supportive, kind and willing to do anything you ask. We have found it a happy
experience and feel much at home here. Any time, during the night or day, we can receive support within a few moments.
Reply from Louise Ramage, Home Service Advisor at Barchester Elm Bank Care Home
Thank you for your lovely feedback, we work diligently to ensure that the care we provide at Elm Bank meets the needs of each individual resident and we are delighted to hear that you felt at home.
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Review from Julian B (Son of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the good, friendly care my mum gets. Always happy to help.
Reply from Louise Ramage, Home Service Advisor at Barchester Elm Bank Care Home
Thank you for your review. We are pleased to have your mum living here at Elm Bank. We are also delighted to hear that you are happy with the care that is provided and experience a friendly and…read more
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Review from C G (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Blossom Trail for a couple of months now. She is much happier and settled on this floor. She has a bit more help which goes a long way. Well done to all staff that helps her, gives me a bit of peace of mind. Thank you.
Reply from Louise Ramage, Home Service Advisor at Barchester Elm Bank Care Home
Thank you so much for your lovely review, we are so glad to hear your mum has settled well, we pride ourselves on delivering the best life for all our residents and security in knowledge to family &…read more
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Review from F D (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Following a fall, while at a previous care home, and a hip replacement, Mum has done really well at Barchester Elm Bank Care Home. She has been encouraged to eat, is fed well, has taken part in activities and been so much more socially involved with others than she was before. I am pleased with how
she has progressed and happy with the level of care.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you for the review. We are pleased you are happy with how well your mum is doing and the level of care she receives. Your feedback will be shared with staff who do an excellent job of caring for…read more
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Review from J M (Partner of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very pleasant home, light and airy. My partner was on the dementia floor for respite. The staff came across as caring and experienced. The room was clean with a wet room, facilities looked good. It's just a real pity I was told they couldn't have her again when I picked her up. She has a rare form
of dementia; maybe if she was a permanent resident things may have been different.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you for your review. I am pleased you found the care staff caring and experienced and also liked the facilities. We are pleased we were able to support your partner for some respite.
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Review from D A (Daughter of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Elm Bank Care Home is absolutely brilliant and I could not fault the respite care stay for my father. All the staff are kind and nothing is too much trouble. I was confident that my father was in a safe environment being looked after.
Reply from Louise Ramage, Home Service Advisor at Barchester Elm Bank Care Home
Thank you for your review. We are so happy to hear that you and your father had a excellent experience with Barchester Elm Bank during his respite stay, we pride ourselves in the care we deliver.
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Review from Michael C (Husband of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has come on so well since her stay in Barchester Elm Bank Care Home. She loves the company of other people. The staff are very good, those I have met have all been helpful towards her and the family when we call in. A home I will recommend to anyone.
Reply from Louise Ramage, Home Service Advisor at Barchester Elm Bank Care Home
Thank you for your review, we are so pleased to hear how well your wife is doing with the individual care provided at our Elm Bank Care Home.
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Review from V M (Relative of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely visit I had this week. The manager and her team were so friendly and approachable. They could not have been more welcoming. Such a happy atmosphere. The time and advice given by members of staff during my visit is very much appreciated.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
We are so glad you enjoyed your visit with us last week, we pride ourselves on our staff always being so friendly and approachable.
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Review from A E (Friend of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Elm Bank for 3 years. She is well cared for and very much likes the staff members. She is treated with care and consideration.
She enjoys the food and eats well.
She very much enjoyed the chicks that hatched at the home recently.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you for your review, I am very happy to hear your mum is well cared for.
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Review from David B (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are all very friendly and helpful. They keep me well informed of Mum's care, she eats well and enjoys her food.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you for your lovely review, I am so glad that you feel comfortable enough to speak to any staff member regarding your mother's care and any concerns that you might have.
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Review from Allan W (Son of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with all aspects.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you for your review, I'm glad we can ensure that you are happy with everything within the home.
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Review from June H (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my mother on a regular visit. We were able to meet care staff and discuss my mother's needs and any concerns they or we might have. The staff have always been very helpful, caring and concerned. We are grateful for their support and care.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you for your lovely review, I am so glad that you feel comfortable enough to speak to any staff member regarding your mother's care and any concerns that you might have.
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Review from L T (Daughter of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and caring.
Doctor was called recently, following a chest infection.
One member of staff took very care of my mother and informed me of meals, etc.
Entertainment always excellent.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you for your lovely review; I'm glad to hear that you felt you were always informed about everything regarding your mother whilst she wasn't well. We strive to always ensure our residents and…read more
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Review from J F (Daughter-in-law of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law (now aged 93) has been a resident at Elm Bank since April 2021. Throughout the whole of this time, my husband and I have always been extremely pleased with our choice of Care Home in the Kettering area. The staff are always very pleasant to both my mother-in-law, and us, and her needs
are consistently and efficiently met. Where there has been an occasional 'emergency' (a fall or illness) we have always been contacted promptly. The rooms at Elm Bank are all attractive and well maintained and my mother-in-law is regularly encouraged to take part in activities.
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Review from G B (Son of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum has been at Elm Bank for almost 6 years. She has always been cared for with empathy and compassion from all the staff on the second floor. They always keep us updated on any changes and are there when needed. The carers and their clinical lead and carer lead keep residents very happy and content.
They go beyond the call of duty. The facilities are good and clean.
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Review from Sue A (Daughter of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had a good Christmas at Elm Bank and settled into the New Year. We have attended family meetings and all heads of departments were in attendance and answered relevant questions satisfactorily. The current home manager is introducing more measures to include residents e.g. residents of the day and
we are receiving emails detailing weekly events and activities for residents and their families. We feel more positive about the future of the home and hope the home manager continues in this positive way.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you for your lovely review, we are glad to hear that Dad has settled in well with us. We are always looking at ways to improve our standards for the residents.
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Review from D R (Niece of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has settled well and made lots of friends. He thoroughly enjoys the activities, especially carpet bowls and racing. He is well cared for and is looking forward to the spring when he can explore the garden more and take part in the gardening club. Staff are wonderful, very professional and friendly
as well as being very helpful.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you so much for your 5 star review,we are so glad to hear that his has settled in well. We can't wait for him to be out enjoying the garden and helping out with our gardening club. I will share…read more
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Review from J M (Son of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is 104 years old. The staff are wonderful in the way they look after her. Having confidence in their work takes a big weight off my mind and I know that they will contact me if necessary.
Reply from Marvellous Bindura, General Manager at Barchester Elm Bank Care Home
Thank you for your lovely comments and 5-star review. We are delighted to be able to take such a weight off your shoulders. I will share your comments with our team.
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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Barchester Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Barchester Elm Bank Care Home is calculated as follows: ( (475 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 590 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Elm Bank Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Larisa

Larisa Bledea

Job Title: General Manager Joined: 2025

Welcome to Elm Bank Care Home. I am Larisa Bledea, the General Manager, and it is my honour to be part of the wonderful team and home.


Our primary focus is to ensure that the residents receive the utmost standard of care and comfort. We are dedicated to upholding these principles.


At Elm Bank, our commitment is to cultivate a hospitable and inclusive atmosphere where each individual is esteemed and treated with deference.


Our objective is to assist our residents in leading enriching and purposeful lives, tailored to their specific requirements and predilections. I eagerly anticipate extending a warm welcome to you and collaborating to make each day noteworthy.

Robert

Robert Elsey

Job Title: Head of Maintenance Joined: 2023

Hello, my name is Rob and I'm the head of the maintenance team here at Elm Bank Care Home.


My role is to ensure that my team and I keep the Elm Bank home maintained to the highest standard, ensuring that the residents are kept safe and comfortable at all times. Before joining the Barchester team, I worked in the motor trade as an after-sales manager. In my spare time, I like to go hill climbing, holidaying in my caravan with my family and riding my motorbike.

Tina

Tina Prosho

Job Title: Activities Coordinator Joined: 2023

Hello, my name is Tina and I am the Activities Coordinator here at Elm Bank Care Home.


I joined Elm Bank in May 2023 as a Team Leader soon becoming the Head of Care before moving to the role of Activities Coordinator and leading the team in January 2024. My passion is to provide life-enriching activities that enhance the lives of our residents.


By providing entertainment that is not only stimulating but person-centred. Our weekly calendar offers rich experiences with music from live entertainers, visits to various locations outside the home of interest, as well as arts and crafts tailored to individual abilities. We are a pet-friendly home and fully support the benefits animal therapy can bring to the lives of our residents and welcome animals of all kinds to the home regularly.


Getting to know our residents better is so important, and through regular family and friends meetings, we can gain a greater understanding of their loved one's interests and lives before joining Elm Bank which will make for a richer activities program to be developed. I look forward to getting to know you, and your loved ones.


We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please email...


New entertainers and community links are always welcome.

Amanda

Amanda Yule

Job Title: Head of Care Non-Clinical Joined: 2019

Hello, my name is Amanda and I'm the Non-Clinical Head of Care here at Elm Bank. I joined the team in 2018 as a Care Assistant in our residential community for people with lower support needs before progressing to Team Leader in our Daisy Lane Community for those living with dementia.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. When I’m not at work I love spending time with my little boy or going shopping, and I enjoy eating out and going on holiday with family.

Sophie

Sophie Taylor

Job Title: Head Chef

Hello. I am Sophie and I support our Head Chef to produce a varied menu every day, and I manage the kitchen team . It is very important to me that every resident enjoys their food, so I get to know exactly how and when they like their food. We also take into account any dietary and swallowing needs to make sure people get all the nutrition they need. We make lots of treats too for birthdays and events.

Anna

Anna Paladino-Clark

Job Title: Home Administrator Joined: 2023

Hello, my name is Anna and I'm the Home Administrator here at Elm Bank. I have over 15 years’ experience in Admin/Finance as well as experience as a support worker supporting adults with learning difficulties.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. I work very closely with the General Manager and the team to ensure our home's high standards are maintained. When I’m not at work I love spending time with my 2 children and husband, going to country parks, day trips and having many family get-togethers.

Isabel

Isabel Carlisle

Job Title: Customer Relations Assistant Joined: 2011

Hello. My name is Isabel and I have been working at Elm Bank Care Home since 2011. I am the Customer Liaison Assistant for our home, supporting with enquiries, show rounds, showrooms and welcoming visitors to the home. I also liaise with the local community and community projects showcasing Elm Bank and our excellent work. 


We have lots of activities every day and it’s lovely seeing people from our community joining us. We also welcome community groups to use our lounges for group sessions. Please pop in and have a chat with me as I enjoy meeting people and I'm always proud to show people around Elm Bank. Every day is different here!

Jill

Jill Lynas

Job Title: Resident Ambassador

Hello. I am Jill and I have lived at Elm Bank for many years so I know the staff really well. I enjoy attending all the activities and I always want to try the new things offered here. I help to put up decorations for special events throughout the year, to create a celebratory atmosphere. Staff and residents work together to make special days really enjoyable. I am a confident person and it is part of my role to liaise with the General Manager any residents who want to express their wishes but are unable to do so. I make a special point of welcoming all new residents to our home and helping them to settle in. I am very proud to be part of Elm Bank as we are all cared for like family.

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