Barchester Elm Bank Care Home

81 Northampton Road, Kettering NN15 7JZ
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9.8 192 Reviews
  • Barchester Elm Bank Care Home, Kettering
Nestled in the 'Rose of the Shires', Northamptonshire, Elm Bank Care Home is a spacious and inviting residence in Kettering with great access to local amenities. Members of staff get to know everyone individually so they can provide a high quality lifestyle and activities that each resident will enjoy. The home welcomes respite and long term residents.

Bedrooms are divided between a community for people with lower care needs, a separate supported living house and a dementia care community. Elm Bank also has a premium respite suite for short-stay guests. Each community has its own living and dining rooms, with private dining options for visiting families and special occasions. Furnishings and décor throughout the home are of a high standard and offer a homely and comfortable feel.

There is a secure private garden in the centre of the grounds, a patio area to the rear of the home and a Victorian summer house - all perfect for outdoor socialising.

Meals are prepared by trained chefs who offer a varied daily menu and tailor meals to individual preferences. Residents may eat in the restaurant-style dining room or in their own rooms if preferred. All dietary requirements are catered for.

A dedicated Activities Coordinator plans a busy programme of daily events for residents to take part in if they wish. Residents also help to plan activities, outings and entertainment that they will enjoy, to make sure there is something for everyone.

Care Provided by Barchester Elm Bank Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 115 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Elm Bank Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Marvellous Bindura (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 4

Room Information

  • Single Rooms (115)
  • Single Rooms with Ensuite Wet Room (114)

Visiting

  • Visiting is 24hrs 7days a week

Parking

  • Parking to the front and back of the site

Barchester Elm Bank Care Home Reviews (192)

9.8

Barchester Elm Bank Care Home has a Review Score of 9.8 (9.775) out of 10, based on 50 reviews in the last 2 years.
Over all time Barchester Elm Bank Care Home has 192 reviews.

Overall Experience
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Date Published
  • 192
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Reviewer Connection to Barchester Elm Bank Care Home
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Total of 192, showing 161-180
Review from Isobel H (Respite Resident) published on 26 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have had a lovely time at Elm Bank. Everyone is very friendly. The staff and the carers are excellent. My only concern is how some days, they are short of carers, and when reading the welcome pack, you can order whatever you want from the kitchen. I find this area needs to be reviewed because
at times I've asked for something and they don't have it or do it. Apart from that, my stay here has been very pleasant.
Reply from Trisha Kelly, Home Manager at Barchester Elm Bank Care Home
I am sorry that the food and dining experience was not to your satisfaction as we pride ourselves at Elm Bank on the variety of foods offered and the alternative menu. Thank you for your feedback and…read more
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Review from H M (Daughter of Resident) published on 6 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Elm Bank in 2014 after a fall for an initial 4-6 weeks stay but liked it so much she decided to stay immediately. The staff are helpful and attentive and there are many activities as well as pleasant areas to sit and enjoy the outlook onto beautifully kept gardens. Visitors are always
made welcome and the reception staff are unfailingly pleasant.
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Review from Angela J (Wife of Resident) published on 26 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is being cared for by lovely staff, all very professional and caring. The activities team are wonderful and provide stimulating and enjoyable activities for all residents, no matter their abilities. Elm Bank is a caring, friendly and safe place for the residents. Visitors are welcomed and
treated with great respect.
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Review from Sue C (Daughter of Resident) published on 4 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a brilliant care home with great staff and facilities. My relative has vascular dementia and is well cared for the staff are great as she can be aggressive some times I would recommend this home to anyone. The other main thing is that the staff and manager are approachable and available any
time.
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Review from Arthur C (Husband of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really dedicated staff. Nothing too much trouble. My wife is a difficult person to nurse but I have nothing but admiration for the professional, although sometimes firm way she is treated.
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Review from Marilyn C (Daughter-in-law of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very kind and attentive.
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Review from Nick W (Son of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home. All the staff are so friendly and kind. You have made my father feel so at home and comfortable. Thank you to everyone involved.
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Review from Nigel B (Son of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following an incident involving a fall and hospitalisation and return to Elm Bank Care Home, a comprehensive review of the circumstances of the incident was carried out and explained to me by a senior member of staff. My mother's recovery continues at Elm Bank Care Home and care plans reflect her circumstances.
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Review from Sue L (Daughter of Resident) published on 2 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad first came to Elm Bank House for respite after a lengthy and traumatic hospital stay. The staff have been wonderful with him, the facilities are excellent (rooms quality of a really good hotel) and food is freshly prepared, delicious and plentiful. Because of these things (but mainly the wonderful
carers) he has made an excellent recovery, and is happier now than I have seen him for a long time - to the extent that he has now decided that he would like to become a resident (contracts being signed as I speak!) Thanks to all at Elm Bank, I now have my beloved Dad back and am looking forward to spending lots of quality time with him. Especially summertime out on the lovely patio!
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Review from M H (Son of Resident) published on 23 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has thrived in this home. His health has improved compared to the lengthy time he was in the hospital. The staff are caring and have a positive attitude towards the residents.
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Review from John J (Son of Resident) published on 17 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very comfortable dealing with all the senior people from initial home assessment through to admission and follow-up meeting. I have had a limited number of visits so far, due to the distance from the home to where I live, plus my holiday. However, I have been very impressed with the overall feel of
the home, how the staff have been responding to other people's needs/requests in addition to my mother, plus the friendliness of the carers.
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Review from Karen M (Daughter of Resident) published on 15 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and approachable staff making the process of Mum entering the home as painless as possible. Staff are very supportive of Mum and encouraging her to make the most of the arranged activities and staff are happy to make themselves available to discuss Mum and how she is coping.
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Review from Alison M (Daughter of Resident) published on 10 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Elm Bank Care Home has looked after my mother's needs for over four years. Through every level of care she has needed, they responded with the utmost thought and appropriate package. We as a family could not have hoped or asked for more. The staff were brilliant and she was genuinely loved and looked
after in a manner I could not have given her myself. I have nothing but praise to give the staff who so sensitively looked after her every need. We know the staff went above and beyond their duties to sensitively respond to her care and changing needs.
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Review from S I (Stepdaughter of Resident) published on 9 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our Step-mum to Elm Bank in October. She is 82, has advanced dementia and can't communicate verbally. She had been at her previous care home for 8 years and we were concerned about her quality of life and the distance from family. The manager at Elm Bank traveled over 100 miles to conduct the
pre-admission assessment, which we feel was above and beyond what we would expect.
The move went very well and she has settled in really well. In just over a month, she is now engaging with people and is speaking, singing and enjoying life. Her diet has gone from fish fingers and chips at almost every meal to properly cooked fresh food, with vegetables and fresh fruit - fabulous!


It's not easy dealing with dementia patients, but in our view, the Manager and staff at Elm Bank cannot be praised enough. We are so glad we moved our Step-mum and are thankful to the Manager and Staff at Elm Bank for making every day a quality day for her.

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Review from Eleanor B (Daughter of Resident) published on 8 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I were very touched by the kindness and care given to our mother in the last three years of her life. The team is excellent - the atmosphere in the home is happy and cheerful, and calm and peaceful when needed. The care was everything we hoped for. Family was always made very welcome
and we could come and go as necessary. There were lots of activities and things to do and in the summer everyone would be out in the lovely garden in the sunshine for singing and crafts etc. Mum sadly passed away in June, and the staff were fantastic, she was able to stay at the home and was cared for round the clock by people she knew, rather than go into hospital - everyone was so very lovely, popping in to visit her right up til the end. My sister and I also received wonderful care and lots of hugs. The staff went that extra mile to make everything as good as it could be for us all. Looking back now we feel Mum had the best care possible, and had many good times in her final years.
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Review from Natasha D (Great-granddaughter of Resident) published on 26 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great grandma has been at Elm bank for a few months and I wouldn't have her anywhere else.
She has early dementia and my grandparents were caring for her, so when it became too much it was a difficult decision as we are a close family. She settled very quickly and the staff made every effort to
make her at home, including a beautiful bouquet and card on arrival, and a personalised cake on her birthday. My two young boys call it "grandmas house" and they are always welcome with hugs, snacks and biscuits (from staff AND residents!) and are allowed to play in the beautiful grounds and join in with everything, just like a family. The rooms are lovely, like hotel rooms with en suites, and kept clean. We are always encouraged to make it as homely as possible and the staff ALWAYS go above and beyond. I could write all day about how amazing every person has been and it's made something difficult as easy as possible, it's a really personal service, and everyone is much happier.
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Review from M G (Daughter of Resident) published on 1 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has three main carers. Mam hasn't been herself lately and her main carers and their teams have gone above and beyond their duty to make sure my mother has been properly cared for. When mam was in hospital they called to see how she was doing every day! My mam loves them and I can rest assured
that she is cared for 100% when I am not there I have no worries. I cannot thank them enough!
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Review from Ian Y (Son of Resident) published on 1 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit Elm Bank several times a week. The Manager has been absolutely wonderful at helping us sort a lot of things out for her. The reception girls are lovely. They are so helpful and friendly and always have a smile for us. Mother gets well cared for and her needs are always attended to. All the
staff (including kitchen and maintenance) are so friendly. We love coming to visit.
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Review from Philip G (Godson of Resident) published on 25 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care for my godfather is good. Happy to leave him knowing he will be looked after.
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Review from Anne M (Daughter of Resident) published on 19 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well cared for. My sisters and I appreciate the way all the carers know and value mum. They also know us and we appreciate the way we are kept informed. Mum is respected by staff.
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Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Barchester Elm Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 50 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Barchester Elm Bank Care Home is calculated as follows: ( (475 Excellents x 5) + (99 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 590 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Elm Bank Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 115 registered maximum number of service users is 23, which has been reached with 49 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Larisa

Larisa Bledea

Job Title: General Manager Joined: 2025

Welcome to Elm Bank Care Home. I am Larisa Bledea, the General Manager, and it is my honour to be part of the wonderful team and home.


Our primary focus is to ensure that the residents receive the utmost standard of care and comfort. We are dedicated to upholding these principles.


At Elm Bank, our commitment is to cultivate a hospitable and inclusive atmosphere where each individual is esteemed and treated with deference.


Our objective is to assist our residents in leading enriching and purposeful lives, tailored to their specific requirements and predilections. I eagerly anticipate extending a warm welcome to you and collaborating to make each day noteworthy.

Robert

Robert Elsey

Job Title: Head of Maintenance Joined: 2023

Hello, my name is Rob and I'm the head of the maintenance team here at Elm Bank Care Home.


My role is to ensure that my team and I keep the Elm Bank home maintained to the highest standard, ensuring that the residents are kept safe and comfortable at all times. Before joining the Barchester team, I worked in the motor trade as an after-sales manager. In my spare time, I like to go hill climbing, holidaying in my caravan with my family and riding my motorbike.

Tina

Tina Prosho

Job Title: Activities Coordinator Joined: 2023

Hello, my name is Tina and I am the Activities Coordinator here at Elm Bank Care Home.


I joined Elm Bank in May 2023 as a Team Leader soon becoming the Head of Care before moving to the role of Activities Coordinator and leading the team in January 2024. My passion is to provide life-enriching activities that enhance the lives of our residents.


By providing entertainment that is not only stimulating but person-centred. Our weekly calendar offers rich experiences with music from live entertainers, visits to various locations outside the home of interest, as well as arts and crafts tailored to individual abilities. We are a pet-friendly home and fully support the benefits animal therapy can bring to the lives of our residents and welcome animals of all kinds to the home regularly.


Getting to know our residents better is so important, and through regular family and friends meetings, we can gain a greater understanding of their loved one's interests and lives before joining Elm Bank which will make for a richer activities program to be developed. I look forward to getting to know you, and your loved ones.


We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please email...


New entertainers and community links are always welcome.

Amanda

Amanda Yule

Job Title: Head of Care Non-Clinical Joined: 2019

Hello, my name is Amanda and I'm the Non-Clinical Head of Care here at Elm Bank. I joined the team in 2018 as a Care Assistant in our residential community for people with lower support needs before progressing to Team Leader in our Daisy Lane Community for those living with dementia.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. When I’m not at work I love spending time with my little boy or going shopping, and I enjoy eating out and going on holiday with family.

Sophie

Sophie Taylor

Job Title: Head Chef

Hello. I am Sophie and I support our Head Chef to produce a varied menu every day, and I manage the kitchen team . It is very important to me that every resident enjoys their food, so I get to know exactly how and when they like their food. We also take into account any dietary and swallowing needs to make sure people get all the nutrition they need. We make lots of treats too for birthdays and events.

Anna

Anna Paladino-Clark

Job Title: Home Administrator Joined: 2023

Hello, my name is Anna and I'm the Home Administrator here at Elm Bank. I have over 15 years’ experience in Admin/Finance as well as experience as a support worker supporting adults with learning difficulties.


I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. I work very closely with the General Manager and the team to ensure our home's high standards are maintained. When I’m not at work I love spending time with my 2 children and husband, going to country parks, day trips and having many family get-togethers.

Isabel

Isabel Carlisle

Job Title: Customer Relations Assistant Joined: 2011

Hello. My name is Isabel and I have been working at Elm Bank Care Home since 2011. I am the Customer Liaison Assistant for our home, supporting with enquiries, show rounds, showrooms and welcoming visitors to the home. I also liaise with the local community and community projects showcasing Elm Bank and our excellent work. 


We have lots of activities every day and it’s lovely seeing people from our community joining us. We also welcome community groups to use our lounges for group sessions. Please pop in and have a chat with me as I enjoy meeting people and I'm always proud to show people around Elm Bank. Every day is different here!

Jill

Jill Lynas

Job Title: Resident Ambassador

Hello. I am Jill and I have lived at Elm Bank for many years so I know the staff really well. I enjoy attending all the activities and I always want to try the new things offered here. I help to put up decorations for special events throughout the year, to create a celebratory atmosphere. Staff and residents work together to make special days really enjoyable. I am a confident person and it is part of my role to liaise with the General Manager any residents who want to express their wishes but are unable to do so. I make a special point of welcoming all new residents to our home and helping them to settle in. I am very proud to be part of Elm Bank as we are all cared for like family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Elm Bank Care Home to verify any information. View our terms and conditions. Barchester Elm Bank Care Home has an Enhanced Service - more info.