Nestled in the 'Rose of the Shires', Northamptonshire, Elm Bank Care Home is a spacious and inviting residence in Kettering with great access to local amenities. Members of staff get to know everyone individually so they can provide a high quality lifestyle and activities that each resident will enjoy. The home welcomes respite and long term residents.
Bedrooms are divided between a community for people with lower care needs, a separate...
Nestled in the 'Rose of the Shires', Northamptonshire, Elm Bank Care Home is a spacious and inviting residence in Kettering with great access to local amenities. Members of staff get to know everyone individually so they can provide a high quality lifestyle and activities that each resident will enjoy. The home welcomes respite and long term residents.
Bedrooms are divided between a community for people with lower care needs, a separate supported living house and a dementia care community. Elm Bank also has a premium respite suite for short-stay guests. Each community has its own living and dining rooms, with private dining options for visiting families and special occasions. Furnishings and décor throughout the home are of a high standard and offer a homely and comfortable feel.
There is a secure private garden in the centre of the grounds, a patio area to the rear of the home and a Victorian summer house - all perfect for outdoor socialising.
Meals are prepared by trained chefs who offer a varied daily menu and tailor meals to individual preferences. Residents may eat in the restaurant-style dining room or in their own rooms if preferred. All dietary requirements are catered for.
A dedicated Activities Coordinator plans a busy programme of daily events for residents to take part in if they wish. Residents also help to plan activities, outings and entertainment that they will enjoy, to make sure there is something for everyone.
Contact Barchester Elm Bank Care Home to confirm what's included and get a personalised quote:
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Elm Bank Care Home for full pricing details and T&Cs.
Barchester Elm Bank Care Home has a Review Score of 9.7 (9.704) out of 10, based on 37 reviews in the last 2 years.
Over all time Barchester Elm Bank Care Home has 202 reviews.
Extremely Good.
Extremely Good.
Elm Bank Care Home provides the different levels of care required by both wife and myself in separate facilities.
Elm Bank Care Home provides the different levels of care required by both wife and myself in separate facilities.
The staff are very kind and help us when we need it. Unfortunately, when members of staff are on holiday or off sick we don't do quite so well. I don't think we can grumble, I think Elmbank House is possibly the best in Kettering.
The staff are very kind and help us when we need it. Unfortunately, when members of staff are on holiday or off sick we don't do quite so well. I don't think we can grumble, I think Elmbank House is possibly the best in Kettering.
We strive to maintain continuity for our residents and we are sorry that on this occasion you feel we have fallen short. We have regular reviews of staffing levels and always operate with safe...
Thank you for taking the time to review us, it is great hearing that you find our team kind and helpful.As always, our home manager, Catherine Frost, has an open door policy and would be happy to speak with you at your earliest convenience.
Dad joined mum at Elmbank for some respite care. He was very well looked after and the staff were lovely even though he was a 'tricky' and 'reluctant' resident. Staff were great at a very difficult time.
Dad joined mum at Elmbank for some respite care. He was very well looked after and the staff were lovely even though he was a 'tricky' and 'reluctant' resident. Staff were great at a very difficult time.
My mother has been a resident in Elm Bank for almost two years and during that time, her care has been very up and down, sometimes amazing! It all depends on the carer who is responsible at the time. Staff shortages seem to be the main problem. This unfortunately means an inconsistency in care on a...
My mother has been a resident in Elm Bank for almost two years and during that time, her care has been very up and down, sometimes amazing! It all depends on the carer who is responsible at the time. Staff shortages seem to be the main problem. This unfortunately means an inconsistency in care on a day to day basis. I also feel this puts a massive strain on the staff which ultimately affects the residents.
On her floor, there is a senior who works one shift pattern who is excellent (although she often gets called away to cover meds etc in other places) but there is no permanent carer on the opposite shift. This means every day the carers can be different - often they have no knowledge of my mum's needs etc. My mum is happy and settled, and I wouldn't want to move her anywhere else but it would be good to know staffing issues are being addressed.
Carers can be very good on a one to one basis but general management is poor, ie laundry is very badly managed and never put away properly, room is often less than clean but common areas are spotless. Activities are good and important. Out of office hours security and telephone answering sometimes...
Carers can be very good on a one to one basis but general management is poor, ie laundry is very badly managed and never put away properly, room is often less than clean but common areas are spotless. Activities are good and important. Out of office hours security and telephone answering sometimes poor.
Thank you for taking the time to review us, it’s great to hear that you regard our carers as very good, we will pass your compliments on to our team. It is great to hear feedback on other aspects of our service. Laundry is a key area of the home that we are currently working on improving to enable...
Thank you for taking the time to review us, it’s great to hear that you regard our carers as very good, we will pass your compliments on to our team. It is great to hear feedback on other aspects of our service. Laundry is a key area of the home that we are currently working on improving to enable it to run smoothly with the high volume it receives. Security has also recently been reviewed, as a result, the reception area is now locked after office hours.With regards to housekeeping, our team follow cleaning schedules which are reviewed frequently and we hold monthly meetings with relatives and residents to discuss any concerns. Further to this we operate an open door policy and would be pleased to chat to you at any time.
I have been here for respite (after major surgery) for 3 1/2 weeks and I have found it ideal for recuperation between hospital and home.
I have been here for respite (after major surgery) for 3 1/2 weeks and I have found it ideal for recuperation between hospital and home.
On one occasion my Granddaughter and Great-Grandson were able to get as far as my room without seeing a member of staff!
On one occasion my Granddaughter and Great-Grandson were able to get as far as my room without seeing a member of staff!
Thank you for your valued feedback. We carry out tests on our fire alarms weekly with teams expected to follow certain procedures, including investigating the cause of the alarm. The testing of our fire alarm and procedures is part of checks that keep our residents safe and sound during an...
Thank you for your valued feedback. We carry out tests on our fire alarms weekly with teams expected to follow certain procedures, including investigating the cause of the alarm. The testing of our fire alarm and procedures is part of checks that keep our residents safe and sound during an emergency. We really appreciate your concern and to improve communication will make sure that all residents and families are aware of the weekly tests taking place.
I have complained to various staff. Regarding the shopping trolley. It used to come every week.But as become more infrequent. The last time it came was about 5 weeks ago. Some residents have no way of getting things they require any outer way. So something should be done.
I have complained to various staff. Regarding the shopping trolley. It used to come every week.But as become more infrequent. The last time it came was about 5 weeks ago. Some residents have no way of getting things they require any outer way. So something should be done.
My mother has been a resident at Elm Bank for almost 4 years now. The loving care that she has received throughout this time has been wonderful. The management and staff always have her best interests at heart and nothing ever seems to be too much trouble. Everyone in this caring environment is...
My mother has been a resident at Elm Bank for almost 4 years now. The loving care that she has received throughout this time has been wonderful. The management and staff always have her best interests at heart and nothing ever seems to be too much trouble. Everyone in this caring environment is friendly, welcoming and supportive.
I have had a lovely time at Elm Bank. Everyone is very friendly. The staff and the carers are excellent. My only concern is how some days, they are short of carers, and when reading the welcome pack, you can order whatever you want from the kitchen. I find this area needs to be reviewed because...
I have had a lovely time at Elm Bank. Everyone is very friendly. The staff and the carers are excellent. My only concern is how some days, they are short of carers, and when reading the welcome pack, you can order whatever you want from the kitchen. I find this area needs to be reviewed because at times I've asked for something and they don't have it or do it. Apart from that, my stay here has been very pleasant.
I am sorry that the food and dining experience was not to your satisfaction as we pride ourselves at Elm Bank on the variety of foods offered and the alternative menu. Thank you for your feedback and I do hope this hasn’t put you off coming to Elm Bank for respite care in the future. Should you...
I am sorry that the food and dining experience was not to your satisfaction as we pride ourselves at Elm Bank on the variety of foods offered and the alternative menu. Thank you for your feedback and I do hope this hasn’t put you off coming to Elm Bank for respite care in the future. Should you wish to contact me, I operate an open door policy and you are welcome to arrange an opportunity to discuss this is more detail.
My mother went to Elm Bank in 2014 after a fall for an initial 4-6 weeks stay but liked it so much she decided to stay immediately. The staff are helpful and attentive and there are many activities as well as pleasant areas to sit and enjoy the outlook onto beautifully kept gardens. Visitors are...
My mother went to Elm Bank in 2014 after a fall for an initial 4-6 weeks stay but liked it so much she decided to stay immediately. The staff are helpful and attentive and there are many activities as well as pleasant areas to sit and enjoy the outlook onto beautifully kept gardens. Visitors are always made welcome and the reception staff are unfailingly pleasant.
My husband is being cared for by lovely staff, all very professional and caring. The activities team are wonderful and provide stimulating and enjoyable activities for all residents, no matter their abilities. Elm Bank is a caring, friendly and safe place for the residents. Visitors are welcomed...
My husband is being cared for by lovely staff, all very professional and caring. The activities team are wonderful and provide stimulating and enjoyable activities for all residents, no matter their abilities. Elm Bank is a caring, friendly and safe place for the residents. Visitors are welcomed and treated with great respect.
This is a brilliant care home with great staff and facilities. My relative has vascular dementia and is well cared for the staff are great as she can be aggressive some times I would recommend this home to anyone. The other main thing is that the staff and manager are approachable and available any...
This is a brilliant care home with great staff and facilities. My relative has vascular dementia and is well cared for the staff are great as she can be aggressive some times I would recommend this home to anyone. The other main thing is that the staff and manager are approachable and available any time.
Really dedicated staff. Nothing too much trouble. My wife is a difficult person to nurse but I have nothing but admiration for the professional, although sometimes firm way she is treated.
Really dedicated staff. Nothing too much trouble. My wife is a difficult person to nurse but I have nothing but admiration for the professional, although sometimes firm way she is treated.
Staff are very kind and attentive.
Staff are very kind and attentive.
Wonderful care home. All the staff are so friendly and kind. You have made my father feel so at home and comfortable. Thank you to everyone involved.
Wonderful care home. All the staff are so friendly and kind. You have made my father feel so at home and comfortable. Thank you to everyone involved.
Following an incident involving a fall and hospitalisation and return to Elm Bank Care Home, a comprehensive review of the circumstances of the incident was carried out and explained to me by a senior member of staff. My mother's recovery continues at Elm Bank Care Home and care plans reflect her...
Following an incident involving a fall and hospitalisation and return to Elm Bank Care Home, a comprehensive review of the circumstances of the incident was carried out and explained to me by a senior member of staff. My mother's recovery continues at Elm Bank Care Home and care plans reflect her circumstances.
Dad first came to Elm Bank House for respite after a lengthy and traumatic hospital stay. The staff have been wonderful with him, the facilities are excellent (rooms quality of a really good hotel) and food is freshly prepared, delicious and plentiful. Because of these things (but mainly the...
Dad first came to Elm Bank House for respite after a lengthy and traumatic hospital stay. The staff have been wonderful with him, the facilities are excellent (rooms quality of a really good hotel) and food is freshly prepared, delicious and plentiful. Because of these things (but mainly the wonderful carers) he has made an excellent recovery, and is happier now than I have seen him for a long time - to the extent that he has now decided that he would like to become a resident (contracts being signed as I speak!) Thanks to all at Elm Bank, I now have my beloved Dad back and am looking forward to spending lots of quality time with him. Especially summertime out on the lovely patio!
My father has thrived in this home. His health has improved compared to the lengthy time he was in the hospital. The staff are caring and have a positive attitude towards the residents.
My father has thrived in this home. His health has improved compared to the lengthy time he was in the hospital. The staff are caring and have a positive attitude towards the residents.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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Recently our beautiful garden was filled with smiles as we welcomed the adorable mini donkeys, Fern and Pepper, along with their lovely owner, Helen. Even though it rained, the parasols...
Autumn is upon us, and we still continue to enjoy our wonderful outings each week, venturing off to somewhere different each trip. Recently we enjoyed a trip out shopping and...
Residents, staff, friends and family recently welcomed the Braybrooke Morris Dancers in for an afternoon of spectacular music, dancing, laughter and fun. The lovely occasion provided a truly wonderful opportunity...
There are no accreditations posted yet for Barchester Elm Bank Care Home.
Welcome to Elm Bank Care Home. I am Larisa Bledea, the General Manager, and it is my honour to be part of the wonderful team and home.
Our primary...
Welcome to Elm Bank Care Home. I am Larisa Bledea, the General Manager, and it is my honour to be part of the wonderful team and home.
Our primary focus is to ensure that the residents receive the utmost standard of care and comfort. We are dedicated to upholding these principles.
At Elm Bank, our commitment is to cultivate a hospitable and inclusive atmosphere where each individual is esteemed and treated with deference.
Our objective is to assist our residents in leading enriching and purposeful lives, tailored to their specific requirements and predilections. I eagerly anticipate extending a warm welcome to you and collaborating to make each day noteworthy.
Hello, my name is Diana, and I have recently joined the team as the Deputy Manager for Elm Bank.
I am incredibly passionate about providing the...
Hello, my name is Diana, and I have recently joined the team as the Deputy Manager for Elm Bank.
I am incredibly passionate about providing the highest standard of care and support for all our residents and their families. I believe that through open communication and dedicated teamwork, we can ensure that every individual at Elm Bank enjoys a vibrant, fulfilling, and enriched life.
I am so looking forward to getting to know everyone in our community and working together to make Elm Bank a truly wonderful place to call home."
Hello, my name is Rob and I'm the head of the maintenance team here at Elm Bank Care Home.
My role is to ensure that my team and I keep the Elm Bank...
Hello, my name is Rob and I'm the head of the maintenance team here at Elm Bank Care Home.
My role is to ensure that my team and I keep the Elm Bank home maintained to the highest standard, ensuring that the residents are kept safe and comfortable at all times. Before joining the Barchester team, I worked in the motor trade as an after-sales manager. In my spare time, I like to go hill climbing, holidaying in my caravan with my family and riding my motorbike.
Hello, my name is Tina and I am the Activities Coordinator here at Elm Bank Care Home.
I joined Elm Bank in May 2023 as a Team Leader soon becoming...
Hello, my name is Tina and I am the Activities Coordinator here at Elm Bank Care Home.
I joined Elm Bank in May 2023 as a Team Leader soon becoming the Head of Care before moving to the role of Activities Coordinator and leading the team in January 2024. My passion is to provide life-enriching activities that enhance the lives of our residents.
By providing entertainment that is not only stimulating but person-centred. Our weekly calendar offers rich experiences with music from live entertainers, visits to various locations outside the home of interest, as well as arts and crafts tailored to individual abilities. We are a pet-friendly home and fully support the benefits animal therapy can bring to the lives of our residents and welcome animals of all kinds to the home regularly.
Getting to know our residents better is so important, and through regular family and friends meetings, we can gain a greater understanding of their loved one's interests and lives before joining Elm Bank which will make for a richer activities program to be developed. I look forward to getting to know you, and your loved ones.
We are always open to new ideas. If you would like to get involved in any of our Life Enrichment activities or have a skill, or project you'd like to share with our residents, please email...
New entertainers and community links are always welcome.
Hello, my name is Amanda and I'm the Non-Clinical Head of Care here at Elm Bank. I joined the team in 2018 as a Care Assistant in our residential...
Hello, my name is Amanda and I'm the Non-Clinical Head of Care here at Elm Bank. I joined the team in 2018 as a Care Assistant in our residential community for people with lower support needs before progressing to Team Leader in our Daisy Lane Community for those living with dementia.
I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. When I’m not at work I love spending time with my little boy or going shopping, and I enjoy eating out and going on holiday with family.
Hello, my name is Anna and I'm the Home Administrator here at Elm Bank. I have over 15 years’ experience in Admin/Finance as well as experience as a...
Hello, my name is Anna and I'm the Home Administrator here at Elm Bank. I have over 15 years’ experience in Admin/Finance as well as experience as a support worker supporting adults with learning difficulties.
I am proud to be part of a home that delivers care based on each person's individual needs and provides support with respect and dignity. I work very closely with the General Manager and the team to ensure our home's high standards are maintained. When I’m not at work I love spending time with my 2 children and husband, going to country parks, day trips and having many family get-togethers.
Hello. I am Isabel. I have been a team member at Elm Bank since 2010. I began my career in care homes in 2007.
As the first point of contact, I have...
Hello. I am Isabel. I have been a team member at Elm Bank since 2010. I began my career in care homes in 2007.
As the first point of contact, I have the pleasure of meeting our residents and their families on a daily basis. It is important to me that families and residents see a familiar face, especially for new residents, where I can provide reassurance. I know this can be such a big step and a turning point in their lives. In my role, I also support with enquiries and conduct show rounds. I love to show the home off! I also ensure that all visitors are welcomed into the home and support our fabulous activities team.
We welcome local community groups to use our lounges for group sessions. Please pop in and have a chat with me, as I enjoy meeting people and I'm always proud to show people around Elm Bank. Every day is different here!
I am an avid reader of history, and this can build a rapport with many of our residents who reminisce about their lives and who also have a love for history. I share the same family values that I see from our residents' families when visiting their loved ones in the home, through the love of spending time with my family and grandchildren, which is very important to me. I have recently re-joined the Skittle team and enjoy social time.
Hello. I am Jill and I have lived at Elm Bank for many years so I know the staff really well. I enjoy attending all the activities and I always want...
Hello. I am Jill and I have lived at Elm Bank for many years so I know the staff really well. I enjoy attending all the activities and I always want to try the new things offered here. I help to put up decorations for special events throughout the year, to create a celebratory atmosphere. Staff and residents work together to make special days really enjoyable. I am a confident person and it is part of my role to liaise with the General Manager any residents who want to express their wishes but are unable to do so. I make a special point of welcoming all new residents to our home and helping them to settle in. I am very proud to be part of Elm Bank as we are all cared for like family.
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