Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.

Reviews must be written and submitted independently, without help from care home staff.


All reviews must comply with our Review Policy Content Standards.  Top tips for writing a review

0 characters (200 minimum, 1000 maximum)

How would you rate the Care Home on the following? (Please give your true thoughts for each category, this feedback will help the Care Home and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Care Home will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Care Home or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Hailey House

stars
stars 16 December 2024
Our sister has been a resident of Hailey House for almost 2 years and she has been well cared for, the staff are very caring and kind. Hailey House is very clean and homely, warm and comfortable. Our sister is vegetarian and her diet is extremely well catered for, she enjoys every meal, especially
the fruit she has, also the cook provides delicious cakes with afternoon tea. There are chair exercises weekly which is good fun and lots on the programme for Christmas season, including carols and live music. Our sister's room has all amenities and she enjoys watching TV as well as reading and the radio. We are happy she has a good life at Hailey House.
Review from Janet A (Sister of Resident/Service User)