At Hailey House we pride ourselves on creating a warm, welcoming environment where residents feel truly at home. We understand how important it is to find quality care that fits your budget, Our residents are not seen as a fee and our fees are affordable and transparent with no hidden costs where every penny you spend goes towards creating the best possible experience for your loved one.
Our fee structure is straight forward which is calculated based on a person individual care needs. A full assessment will be required before fees are negotiated and agreed. Fees include, all activities, 121 care needs, themed meals, companionship and 24hr person centred care.
Additional to the care fees are: - Hairdressing, Chiropody, Dental and optometry. TV licence may also required.
These prices are only a guideline, please contact Hailey House to find out the exact price for your requirements.
All families and friends, children and pets are welcome to visit Hailey House Care Home. Advanced notice is required if bringing a pet. No minimum/maximum number requirement.
Off Road Parking is available on a First come first served basis due to limited space (8-10 Vehicles Max), no charges for Parking, Offroad parking is also available at the road side.
Hailey House has a Review Score of 8.1 (8.083) out of 10, based on 1 reviews in the last 2 years. Over all time Hailey House has 1 review.
Review from Janet A (Sister of Resident) published on 16 December 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.1 (8.083) out of 10 for Hailey House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.833 for Hailey House is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.25 Points relating to the number of positive Reviews for Hailey House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 1 Positive Reviews ÷ 4 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Sep 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 1991
I’ve been the Home Manager at Hailey House since February 2024. I started working at Hailey House as a part-time care assistant in 1991, gaining experience and progressing to Senior Carer in 1998 and then Deputy Manager in 2015. When TCOU Group Ltd acquired Hailey House in January 2024, I was offered the role of Manager. I’m excited to be working with Danny and the team to bring positive changes and enhance the care we provide at Hailey House.
Job Title: Deputy Manager
Joined: 2021
I’ve worked in care since I was 18, starting in the community and later in a mental health unit. Over the years, I’ve held various roles in residential care, including carer, senior carer, and Deputy Manager. I joined Hailey House in November 2021 as a Senior Carer and was promoted to Deputy Manager in April 2024.
Job Title: Director
Joined: 2020
As Director of TCOU, I oversee all of our home's management, ensuring high standards of care, regulatory compliance, and a welcoming environment. My focus is on supporting our team and making all aspects of TCOU a place where everyone feels valued and at home
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hailey House to verify any information. View our terms and conditions. Hailey House has an Enhanced Service - more info.
