Hailey House

Highlands Drive, Maldon CM9 6HY
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8.1 1 Review
  • Hailey House, Maldon
Hailey House provides a warm, welcoming environment that truly feels like a home away from home for its residents. The intimate, close-knit nature of the fairly small home enables the dedicated team to deliver personalised, tailored care. This nurturing atmosphere encourages the development of meaningful relationships between staff and residents, fostering a strong sense of trust, comfort, and belonging.

At Hailey House, person-centred care lies at the core of every interaction. The highly experienced team are committed to ensuring that each individual receives the support most suited to their unique needs and preferences, helping every resident to make the most of their time living in the home in a way that honours their dignity, independence, and well-being.

The home's location is another key feature that sets it apart. Situated just a short, five-minute walk from Maldon's pleasant High Street, Grade II listed Hailey House is ideally located for family and friends to enjoy a relaxed visit. Additionally, the beautiful Maldon Promenade Park is only a brief drive away, offering an ideal setting for family outings and quality time with loved ones in a tranquil, picturesque environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £800 – £1500
  • Self-Funded Residential Dementia Care: £900 – £1500
  • RESPITE Self-Funded Residential Care: £800 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1500

At Hailey House we pride ourselves on creating a warm, welcoming environment where residents feel truly at home. We understand how important it is to find quality care that fits your budget, Our residents are not seen as a fee and our fees are affordable and transparent with no hidden costs where every penny you spend goes towards creating the best possible experience for your loved one.


Our fee structure is straight forward which is calculated based on a person individual care needs. A full assessment will be required before fees are negotiated and agreed. Fees include, all activities, 121 care needs, themed meals, companionship and 24hr person centred care.
Additional to the care fees are: - Hairdressing, Chiropody, Dental and optometry. TV licence may also required.

These prices are only a guideline, please contact Hailey House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tracy Jackson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • All Admissions Welcome
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (10)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • All families and friends, children and pets are welcome to visit Hailey House Care Home. Advanced notice is required if bringing a pet. No minimum/maximum number requirement.

Parking

  • Off Road Parking is available on a First come first served basis due to limited space (8-10 Vehicles Max), no charges for Parking, Offroad parking is also available at the road side.

Hailey House Reviews (1)

8.1

Hailey House has a Review Score of 8.1 (8.083) out of 10, based on 1 reviews in the last 2 years.
Over all time Hailey House has 1 review.

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Review from Janet A (Sister of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our sister has been a resident of Hailey House for almost 2 years and she has been well cared for, the staff are very caring and kind.
Hailey House is very clean and homely, warm and comfortable. Our sister is vegetarian and her diet is extremely well catered for, she enjoys every meal, especially
the fruit she has, also the cook provides delicious cakes with afternoon tea.
There are chair exercises weekly which is good fun and lots on the programme for Christmas season, including carols and live music. Our sister's room has all amenities and she enjoys watching TV as well as reading and the radio.
We are happy she has a good life at Hailey House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.083)

Overview of Review Score

The Review Score of 8.1 (8.083) out of 10 for Hailey House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Hailey House is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.25 Points relating to the number of positive Reviews for Hailey House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 1 Positive Reviews ÷ 4 = 0.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Tracy Jackson

Job Title: Registered Manager Joined: 1991

I’ve been the Home Manager at Hailey House since February 2024. I started working at Hailey House as a part-time care assistant in 1991, gaining experience and progressing to Senior Carer in 1998 and then Deputy Manager in 2015. When TCOU Group Ltd acquired Hailey House in January 2024, I was offered the role of Manager. I’m excited to be working with Danny and the team to bring positive changes and enhance the care we provide at Hailey House.

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Bo Nicholls

Job Title: Deputy Manager Joined: 2021

I’ve worked in care since I was 18, starting in the community and later in a mental health unit. Over the years, I’ve held various roles in residential care, including carer, senior carer, and Deputy Manager. I joined Hailey House in November 2021 as a Senior Carer and was promoted to Deputy Manager in April 2024.

Danny

Danny Sinfield

Job Title: Director Joined: 2020

As Director of TCOU, I oversee all of our home's management, ensuring high standards of care, regulatory compliance, and a welcoming environment. My focus is on supporting our team and making all aspects of TCOU a place where everyone feels valued and at home

Frequently Asked Questions about Hailey House

What types of Care is Hailey House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hailey House have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hailey House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hailey House to the centre of Maldon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hailey House to verify any information. View our terms and conditions. Hailey House has an Enhanced Service - more info.