Care Homes Owned by TCOU Group Ltd

My friend has been here since October 2024. She settled in straight away. The staff are very approachable, willing and very friendly including the manager. I'm very happy that my friend is in this home and I know her sons - one in Australia the other in New Castle feel the same way. It is a warm, welcoming home and nothing is to much trouble for the excellent staff.

I cannot recommend Woodlands highly enough. With ownership and management changes. The Owners vision and the Managers tremendous hard work have transformed it into a home filled with light, life, activities, laughter and is attuned to residents needs. The current staff team are unsung heroes. They have shown our family warmth and support and have wonderful senses of humour despite their demanding roles. Our Mum is a current resident (4 years) with severe Alzheimer's, and the highest care needs. She cannot do anything except sit in a chair silently. She has to be turned in bed regularly (no bed sores ever), hoisted, fed, toileted. Staff go above and beyond to care for her, (nails always painted, jewellery on) which gives her dignity. When our Dad became acutely unwell in 2024 (different home), the manager did not hesitate to move him in to Woodlands into a shared room with our Mum, the love of his life. Staff showed immense tenderness and care in the months up to his death last year.

The staff at Woodlands House Care Home are exceptional. The care given to my sister over a period of nearly ten years was first-class. She was treated with respect, dignity and kindness throughout the time she was a resident there. Sadly my Sister passed away recently and the end-of-life care was everything you could wish for. Not only did they care for my Sister but the kindness shown to me at such a difficult time was very special. I would highly recommend this care home as the manager and staff go the extra mile every time.

We are happy she has a good life at Hailey House.

Even now, as her condition is becoming more challenging, the staff are looking after all her needs and ensuring she is kept safe and well.

Communication between ourselves and Woodlands is excellent, they inform us of any incident, however small, and I have confidence in their ability to care for Mum in respect of her physical and pastoral needs.

We as a family were confident and happy with the care received.

They are kind, caring and gentle and they treat all their residents with respect and dignity. Mum was loved by the staff and was treated like part of their family and she always smiled when they entered the room. They have also supported us on many occasions over the years. Communication between the home and the family was very good we were involved in all decision making and kept informed of any changes or concerns about mum's health or well being. During the last year when visiting has been so restricted, we were confident that mum was being well looked after and that meant we did not have to worry about her, even though we missed her. I highly recommend A Woodlands House, my mum was safe and happy there.

I can’t praise them or thank them enough.

Woodlands House took care of my Aunt for the last two and a half years of her life until she passed away. She was very well cared for and always relaxed and happy. I could call on her anytime without notice. She always looked very well cared for. The manager and her team do a fantastic job.

I was very happy to leave my husband in their care, knowing that they really understand this terrible disease, dementia.

Dad was very well cared for at all times and it showed. In his last days he received priority care and was kept company by the staff until he slipped away to a better place. In hindsight, the family realised this was a special home and we are so grateful for all the care, attention and love that he received. Thanks to all.

This is a follow up to the review I submitted last year, shortly after my mother had gone to live at Woodlands. For several years before that, her repeated hospitalisations and self-neglect had left her with delirium, unable to make her own decisions or even write her own name. Due to the care given to her by all at Woodlands, her recovery has far exceeded my expectations. She is reading, knitting, writing letters to family and has decided to move to a care home near her son - where this week, she read, understood and signed her contract with them. Many thanks to everyone.

I cannot recommend enough to others who are in the situation I was in a year ago of reluctantly having to find a home for a loved parent with dementia, not knowing how to begin, A Woodlands House is your answer. I know that she is safe and happy. I do not worry about her at all.

The house was clean, comfortable and well equipped and the garden was easily accessible and the residents used it. My aunt broke her hip but the staff were most insistent that she return to the home, a tremendous effort was made to ensure her comfort. Towards the end of her life, my aunt needed encouragement to eat and the staff were totally understanding. I was kept well informed of her decline in health and at her death, both my aunt and I were treated with the utmost dignity.

The standard of care is exemplary and the depth of understanding of how to meet the needs of people living with dementia is impressive. The house is run as a home in the best sense of the world, providing care, stimulation and security. We thoroughly recommend A Woodlands House.

The standard of care for my sister is excellent she is very well cared for and I would highly recommend this care home.

The home is kept very clean and tidy, doesn't smell of 'old people', and is decorated and furnished in a way that makes someone of my father's generation quite comfortable. I am very pleased that he will spend his last days being well cared for and content.

Small home with only 16 residents. It has a homely feel and is very well presented and furnished. Calm atmosphere with caring and attentive staff who were always welcoming and accommodating to me as a relative.

I am very happy with the care my husband is receiving. Woodlands House are very caring and always helpful. My husband has been there for nearly a year now, he is always clean and well fed. The standard of food is excellent cooked fresh on the premises. The home is always clean and well kept. I can visit at anytime and am always made welcome.