Care Homes Owned by TCOU Group Ltd

home and nothing is to much trouble for the excellent staff.

shown our family warmth and support and have wonderful senses of humour despite their demanding roles. Our Mum is a current resident (4 years) with severe Alzheimer's, and the highest care needs. She cannot do anything except sit in a chair silently. She has to be turned in bed regularly (no bed sores ever), hoisted, fed, toileted. Staff go above and beyond to care for her, (nails always painted, jewellery on) which gives her dignity. When our Dad became acutely unwell in 2024 (different home), the manager did not hesitate to move him in to Woodlands into a shared room with our Mum, the love of his life. Staff showed immense tenderness and care in the months up to his death last year.

you could wish for. Not only did they care for my Sister but the kindness shown to me at such a difficult time was very special. I would highly recommend this care home as the manager and staff go the extra mile every time.

the fruit she has, also the cook provides delicious cakes with afternoon tea.
There are chair exercises weekly which is good fun and lots on the programme for Christmas season, including carols and live music. Our sister's room has all amenities and she enjoys watching TV as well as reading and the radio.
We are happy she has a good life at Hailey House.

her two days ago and she looked better than she had done in a few years and was alert and happy, all due to the staff at Woodlands.
Communication between ourselves and Woodlands is excellent, they inform us of any incident, however small, and I have confidence in their ability to care for Mum in respect of her physical and pastoral needs.

nothing was too much trouble, they knew how to cajole and play along with my mother.
We as a family were confident and happy with the care received.

and they treat all their residents with respect and dignity. Mum was loved by the staff and was treated like part of their family and she always smiled when they entered the room. They have also supported us on many occasions over the years. Communication between the home and the family was very good we were involved in all decision making and kept informed of any changes or concerns about mum's health or well being. During the last year when visiting has been so restricted, we were confident that mum was being well looked after and that meant we did not have to worry about her, even though we missed her. I highly recommend A Woodlands House, my mum was safe and happy there.

home that treats their residents with dignity and respect. Their ethos for dealing with dementia residents is brilliant and my uncle was safe and comfortable.
I can’t praise them or thank them enough.

all with dementia. It is warm and homely. The staff are excellent, nothing is too much trouble.
I was very happy to leave my husband in their care, knowing that they really understand this terrible disease, dementia.

our choice because it was exactly the sort of place he was comfortable in. All the staff were very friendly and helpful, never a raised voice and endless patience with those who weren't easy to deal with because of their Dementia. Whenever I visited, Dad was happy and smiling (if not asleep!) and we were always offered a drink and biscuits - very hospitable.
Dad was very well cared for at all times and it showed. In his last days he received priority care and was kept company by the staff until he slipped away to a better place. In hindsight, the family realised this was a special home and we are so grateful for all the care, attention and love that he received. Thanks to all.

to her by all at Woodlands, her recovery has far exceeded my expectations. She is reading, knitting, writing letters to family and has decided to move to a care home near her son - where this week, she read, understood and signed her contract with them. Many thanks to everyone.

she likes to sleep in so she is never hurried to get up. She is encouraged to join in with activities and given the help she needs. They laugh and joke with her and get as much interaction as they can from someone with late stage Alzheimer's. I am always informed immediately of any changes in her health and that they have called a doctor if necessary. I am given the opportunity to be there if I want and always given an immediate update.
I cannot recommend enough to others who are in the situation I was in a year ago of reluctantly having to find a home for a loved parent with dementia, not knowing how to begin, A Woodlands House is your answer. I know that she is safe and happy. I do not worry about her at all.

offered drink and homemade cakes and given the opportunity to have a private conversation with my aunt. The staff always answered any of my questions and kept me informed of her personal needs.
The house was clean, comfortable and well equipped and the garden was easily accessible and the residents used it. My aunt broke her hip but the staff were most insistent that she return to the home, a tremendous effort was made to ensure her comfort. Towards the end of her life, my aunt needed encouragement to eat and the staff were totally understanding. I was kept well informed of her decline in health and at her death, both my aunt and I were treated with the utmost dignity.

House, our worries disappeared.
From the initial visit to our aunt settling into the community, we could not have asked for more. All the members of staff have gone out of their way to support both our aunt and the family. We are regularly updated by phone and feel confident that A Woodlands House offers the best possible dignified environment for people living with dementia.
The standard of care is exemplary and the depth of understanding of how to meet the needs of people living with dementia is impressive. The house is run as a home in the best sense of the world, providing care, stimulation and security. We thoroughly recommend A Woodlands House.

be in. When visiting I am always greeted with a smile and offered tea/coffee and cake as part of the visit. Without exception, my father has appeared clean and tidy, and I generally visit at short notice without informing the home I am coming. Small details like hair and nails are always satisfactory, and considering his condition, my father is remarkably content with the world and says that the 'people who look after him' are very kind.
The home is kept very clean and tidy, doesn't smell of 'old people', and is decorated and furnished in a way that makes someone of my father's generation quite comfortable. I am very pleased that he will spend his last days being well cared for and content.

at anytime and am always made welcome.